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My client is a managed service business that are utilized when clients require a more extensive range of interim management services, spanning everything from strategic business planning, P&L management, user acquisition marketing, customer retention marketing, vendor selection, negotiation and management, front end design and build, data science and business intelligence, to operations and customer service, compliance, VIP management and transition planning.    The Social Casino team manage the Social Casino clients and end-to-end operations to ensure the key objectives of the clients are met. A Social Casino operates as a Freemium model and is a digital platform, available as a mobile app and web-based, that replicates the thrill of traditional casino games such as slots, table games, and bingo, but without real-money wagering. Instead of betting with cash, players use virtual currency, which can be earned through gameplay or purchased via inapp transactions. Unlike traditional online casinos, where players can win or lose real money, social casinos focus purely on entertainment. The games and platform integrate features like leaderboards, multiplayer tournaments, and social sharing, making them a lot more interactive than standard online gambling platforms. Because of these reasons, Social Casinos are on the rise, globally as a bridge to “real-money” gambling through acquiring and retaining a ready database of online casino players, and to leverage big data to better personalize their players experience throughout the casino clients operations.   The Senior Manager, CRM (Social Casino) is a key leadership role within the marketing team. This position is responsible for client management of the Social Casino division, developing and executing Social Casino customer retention strategies, managing online loyalty programs, and overseeing end-to-end CRM while working closely with the Acquisition & Data Analysis teams to ensure both financial and non-financial KPIs are met for each managed client.   Role Summary:  As the Senior Manager of CRM for the Social Casino division, you will develop & fully execute marketing plans for the growing Social Casino client base.  You will be responsible for campaign planning, creation and execution for promotions targeted to the clients’ Social Casino customer bases. This position will allow for personal growth as the managed service business overall continues to grow.   The Senior Manager, CRM (Social Casino) is a key management position within the Marketing team working closely with the Head of Business Intelligence and broader marketing team, and is responsible for defining and executing Social Casino strategies to best convert and monetize the clients’ Social Casino player databases. This role manages the entire CRM strategy that is inclusive of social casino client management (weekly check ins, monthly & quarterly health check presentations etc), strategic marketing communications planning & execution, promotion ideation execution and management, marketing technology management, and people management. Your goal is to be an expert on the virtual economy & time on device impacts, and player cohort behavior in order to increase conversion and monetization of the entire player database. With the end goal to increase the overall customer lifetime value (revenue, time, and profitability) through increased engagement and retention to meet both financial and non-financial KPIs.   You are data focused, which informs your strategic marcomms planning. You have proven capabilities in developing sophisticated personalization at scale, automation, strategic marketing & tech innovation, as well as the holistic marcomms omni-channel player experience, and development of a robust test & learn environment. This role requires strong marketing and CRM technology experience, deep expertise with a proven track record in CRM success and the ability to collaborate cross functionally, as well as (ideally) a background in managing Social Casino marketing.   My client are committed to cultivating a diverse and stimulating work environment to achieve extraordinary results. They are looking for an individual who enjoys working in a fast-past, lean & team-oriented environment, likes to be challenged, and values the opportunity to make impacting change. They are building a strong culture of teamwork, collaboration, mutual respect, and transparency, and its vital that you help continuing to cultivate this culture as they grow.     Essential Duties & Responsibilities:  Lead the development, creation, and execution and management of the CRM strategy for of the Social Casino product. Including the development and execution of omnichannel loyalty marketing and CRM initiatives to optimize acquisition, retention, monetization, dynamic personalization and promotional strategies. Client Management of all the Social Casino division clients included but not limited to running weekly check in and performance updates, monthly and quarterly formal health check presentations, regular meetings with clients teams helping support the product initiatives, event management (on site events as part of marketing plan), and any other client related requirements. Management and ownership of all 3rd party Vendor relationships including weekly check ins with Social Casino platform partner account management team, Customer Service team, Social Media team, and Loyalty Management team. Operational responsibility of retained player marketing initiatives; player retention & reengagement; promotion and bonus campaign planning and execution; reporting, and iterating marcomms plan (incl player time on device & virtual economy management); content and creative management; and holistic marcomms omni-channel management (email, website, push, player inbox, direct mail, and social). Analyze customer data, defining actionable cohorts and creating targeted lifetime value/customer life-cycle engagement campaigns and programs. Monitor competitor CRM and loyalty programs, testing and adopting best practices to continuously improve program performance, player value, and profitability. Closely work with and contribute to the Product, Social Media and UA teams to enhance retention, database conversion & monetization (with a strong focus on retaining and growing the LTVs of key player cohorts), and user acquisition. People manage the Graphic Design (Social Casino) and oversee all content teams in order to create dynamic assets that optimize conversion & monetization rates. Working closely with the Head of Business Intelligence to develop and enhance KPIs for managing and assessing the success of our various clients’ Social Casino marketing effectiveness including channels, campaigns, programs, product and overall strategy. Working closely with both the Head of BI, Head of UA, and product vendor analytics teams to build and monitor dashboards to track and optimize all marketing performance. Identify, prioritize and execute initiatives to grow the database conversion & monetization activity and drive increased engagement - whether it’s organic initiatives, viral, referral or product based. Deep knowledge of (with proven success in) email, social, and mobile CRM best practices Working knowledge of HTML/CSS and email design best practices. Expertise in Social Casino gaming and/or digital freemium gaming models & strategy. Strong background in online VIP and loyalty marketing programs & initiatives (incl the dynamic player journey models). Execute in a fast-paced, and highly iterative environment.    Education, Qualifications & Experience:  Bachelor’s degree (B.S./B.A.) in Business Administration, Marketing, or related field. 5+ years in a digital marketing CRM/lifecycle management role or equivalent combination of education, training and experience. Must have comprehensive knowledge of marketing systems and processes (included but limited to email, SMS, onsite messaging & CMS management, app and web push notifications, etc.). Must have experience & expertise in online social casino gaming and/or online Freemium gaming models & strategy. Experience developing personalized emails using HTML/CSS with embedded personalization tokens. Adaptable, analytical thinker who can work both strategically as well as in a hands-on executional capacity. Excellent oral and written presentation skills. Strong ability to manage simultaneous project streams and thrives in a fast-paced, evolving company environment. Innovative thinker who looks beyond immediate competitive set for inspiration and ideas. Hands-on experience working with a variety of CRM tools. Exceptionally knowledgeable in current digital marketing CRM principles and best practices, and proven success models for delivering best in show CRM omni-channel planning & execution. Demonstrated leadership experience in online gaming or e-commerce marketing not required, but highly regarded. Excellent people management skills. Ability to meet deadlines and to work under the pressure of short time constraints. Must have technical proficiency and knowledge in Microsoft applications (Word, Excel, Teams, Sharepoint, PowerPoint and Outlook). MUST HAVE: Passion for social gaming, casino & casino marketing.

PaymentGenes are supporting a high-growth fintech company is building next-generation financial infrastructure focused on enabling fast, efficient international funds distribution for businesses. Currently midway through an MVP build, the team is looking to hire a Senior Full Stack Engineer to join at a critical stage of product development. You will work closely with a small, experienced engineering team to help design and deliver a regulated financial platform from the ground up, with a strong emphasis on performance, scalability, and security. The Opportunity This role offers end-to-end ownership across the stack, with involvement in architecture, implementation, and building systems designed for compliance within a regulated environment. The team is focused on creating robust, auditable, and scalable systems from day one. Key Responsibilities Design and build end-to-end features across frontend and backend Contribute to transaction processing and ledger systems Develop event-driven services using modern architectural patterns Build real-time functionality using WebSockets Integrate with third-party providers (e.g. identity verification, payments) Support fraud prevention and monitoring capabilities Contribute to infrastructure and CI/CD pipelines Ensure systems are secure, resilient, and compliant Technology Stack TypeScript across the stack Modern backend frameworks (Node.js ecosystem) React (TypeScript) and contemporary UI libraries Relational and NoSQL databases (e.g. PostgreSQL, DynamoDB) Cloud-native infrastructure (AWS or similar) Event-driven architecture Monorepo setup and CI/CD pipelines What We’re Looking For 5–7 years of software engineering experience Strong full stack development experience with TypeScript Experience building and scaling production systems Solid understanding of APIs and distributed systems Experience with relational databases Awareness of security and compliance considerations Comfortable working in a fast-paced, startup environment What’s on Offer Hybrid working model (London-based) Early-stage opportunity with real ownership and impact Strong engineering culture and standards Competitive benefits package including pension Dedicated time for learning and development Collaborative, low-ego environment

MARKETING ASSISTANT  Overview Our client, a fast-growing international company, is seeking a highly organized and execution-driven Marketing Assistant to support its marketing operations in Brazil. This role is ideal for someone looking to develop their career in marketing within a dynamic and fast-paced environment, working closely with both local and global teams to ensure campaigns are delivered efficiently and effectively. Key Responsibilities: Support the execution of marketing campaigns across multiple channels Coordinate with internal teams and external partners to ensure timely delivery of activities Assist in tracking campaign performance and preparing reports Manage and organize marketing materials, assets, and documentation Provide administrative support to the marketing team Help ensure alignment between planning and execution of marketing initiatives Support day-to-day operations and ad hoc marketing projects Requirements: Strong organizational skills and attention to detail Execution-focused mindset with the ability to manage multiple tasks simultaneously Good communication and coordination skills Proactive attitude and willingness to learn Ability to work in a fast-paced environment Nice to Have: Previous experience in marketing or administrative roles Exposure to agency environments or marketing teams Familiarity with campaign tracking or reporting tools

ADMIN ASSISTANT Overview Our client, a fast-growing international company, is seeking a highly organized and execution-driven Administrative Assistant to support its office operations in Brazil. This role is ideal for someone who thrives in a dynamic and fast-paced environment, playing a key role in ensuring smooth day-to-day operations while supporting both local and global teams. Key Responsibilities Support daily office administration and operational activities Coordinate logistics such as travel arrangements, meetings, and internal events Act as a point of contact between teams, ensuring smooth communication and alignment Assist in managing office supplies, vendors, and general facilities needs Organize and maintain documents, records, and administrative systems Provide administrative support to leadership and different departments Support ad hoc operational and coordination projects Help ensure efficient execution of internal processes and workflows Requirements Strong organizational skills and high attention to detail Execution-focused mindset with the ability to handle multiple tasks simultaneously Good communication and coordination skills Proactive attitude and problem-solving approach Ability to work in a fast-paced and dynamic environment Previous experience in administrative or office support roles Nice to Have Experience in multinational or international environments Exposure to fast-growing or startup companies Familiarity with office management tools and collaboration platforms (e.g., Google Workspace, Slack)

A leading iGaming company is looking for a Casino Product Owner to drive the development and delivery of casino products across mobile and desktop platforms. In this role, you'll own the product lifecycle (from backlog management to feature release), ensuring a secure, seamless, and engaging player experience worldwide. You'll collaborate closely with engineering, design, QA, and business stakeholders to deliver high-quality, data-driven casino products in a fast-paced and competitive environment. Key responsibilities Own and prioritise the product backlog with clear, actionable requirements Define and execute the casino product roadmap aligned with business objectives Translate business needs into user stories, specifications, and acceptance criteria Collaborate with cross-functional teams to ensure smooth product delivery Manage third-party provider relationships and resolve integration issues Analyse product performance and player behaviour to inform decisions Conduct market and competitor research to identify opportunities Ensure high-quality delivery through testing, validation, and iteration Monitor industry trends, including regulatory changes and emerging technologies Requirements 2+ years of experience as a Product Owner or Product Manager in Casino iGaming Strong understanding of casino platforms, game mechanics, and player behaviour Experience with third-party integrations, including Casino Aggregators Proven track record of delivering products across the full lifecycle Strong analytical skills with a data-driven approach to decision making Experience working in Agile environments (Jira, Confluence, or similar tools) Excellent communication and stakeholder management skills Programming experience in any language is a plus Fluent English (written and spoken)

Role: Payments Manager Hybrid - Full time  A leader in iGaming is on the lookout for a Payments Manager on Malta. You will take responsibility for global duties, supporting Heads of Payments based in Serbia, Cyprus, developing relationships with PSPs, negotiating, travelling and more. Reporting to the Operations Director. Responsibilities: Overseeing day-to-day payment operations, including processing player deposits and withdrawals across various methods (cards, e-wallets, crypto). Ensuring the highest possible payment success rates by monitoring reliability and fixing failure patterns. Managing multi-currency operations. Handling high-level or escalated payment disputes and complaints. PSP & Vendor Relationships: Sourcing, onboarding, and integrating new Payment Service Providers (PSPs) and alternative payment methods (APMs). Negotiating commercial terms, fees, and service agreements with payment partners. Monitoring SLA (Service Level Agreement) performance to ensure timely settlements. Fraud Prevention & Compliance: Ensuring compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations. Working with fraud teams to identify, analyse, and mitigate fraudulent transactions. Staying updated on evolving financial regulations (e.g., PSD2, GDPR) across different jurisdictions. Analysis & Reporting: Analysing payment trends, including volumes, success rates, and transaction costs. Generating reports for senior management on payment performance and KPIs. Reconciling monthly payments and managing aged receivables. Technical Integration & Optimization: Collaborating with technical teams to optimize payment routing strategies. Testing new payment integrations and troubleshooting issues in the checkout  

Market Manager - Arabic Speaking Hybrid, Malta   About the Role We are launching a new online casino and sports betting brand aimed at Arabic-speaking customers, with a primary focus on the GCC region and the potential to expand into other Arabic-speaking markets. This is a true zero-to-one opportunity. We are looking for a Market Manager to be the cornerstone of this brand - the person who takes it from an idea to a living, growing business. You will own the day-to-day development of the brand across acquisition, promotions, customer support, and site operations, working closely with our central functions (product, customer support, design, payments, and CRM) to bring everything together. This role is ideal for someone entrepreneurial who wants the autonomy of building a brand from scratch, with the backing, infrastructure, and resources of an established operator behind them.   What You'll Do Own the brand’s Arabic voice, positioning, and content Drive customer acquisition with internal teams and partners Plan and execute promotions and CRM campaigns Manage site content, localisation, and user experience Support Arabic-speaking customers in the early phase Track performance and optimise key KPIs (acquisition, retention, NGR)   Who You Are  Fluent in Arabic and English Experience in iGaming (casino, sportsbook, or both) Hands-on and entrepreneurial - comfortable building from scratch Able to balance strategy and execution Based in Malta or open to relocating   Nice To Have  Knowledge of GCC markets Experience with affiliates / partnerships Background in launching new brands or markets   If you are an Arabic speaker with experience in the iGaming industry working as a Marketing Manager and looking for a unique opportunity to build a brand from scratch then Apply Now or email me directly at: chrysavgi.patera@pentasia.com

An established iGaming business is looking to hire a Head of Fraud and Payments. The successful candidate will be responsible for a comprehensive audit of all existing fraud and payments rules, processes, and tool configurations, identify gaps and inefficiencies, and drive both the redesign and the end-to-end implementation of improvements. This means digging deep to gain misunderstanding of the domain and rolling up their sleeves alongside the team - actively verifying that rules are correctly configured in the tools, that processes are documented and followed on the floor, and that changes are implemented as intended.  Main Duties & Responsibilities:   Conduct a thorough, end-to-end audit of all existing fraud and payments rules, processes, workflows, and tool configurations Design an improvement plan that prioritizes low hanging fruits and the 20% of effort with 80% of value. Ensure every change is fully implemented and working before sign-off — not just documented Build a function that is not dependent on any one individual: clear rules, well-documented processes, and a team that is developed to operate with increasing autonomy Personally validate rules and process changes directly within fraud and payments tools, checking that configurations are correct, that logic fires as expected, and that the team’s day-to-day operational experience reflects the intended design Work hands-on alongside the Fraud and Payments teams on a day-to-day basis — close enough to understand what is happening operationally, not just what is being reported Manage and develop the Managers and Team Leads: set clear expectations, give regular direct feedback, and build their capability to make sound decisions independently Conduct fraud risk assessments on existing and future business streams, taking personal ownership of the quality and depth of findings rather than delegating conclusions and actions Manage operational resourcing of current and future Fraud and Payments teams, ensuring capacity and capability are matched to business needs  Work closely with AML, CS, Compliance and other departments — contribute actively to resolving shared challenges or opportunities, not just act as a point of escalation Skills & Qualifications:   Pragmatic and resourceful — focused on what works, not on what looks good on paper Able to simplify complex processes and produce clear, structured guidance the team can follow Willing to do the work personally, not just direct others to do it Excellent communication skills both verbally and written Comfortable making trade-off decisions and taking calculated risks Detail-oriented and thorough — not satisfied with surface-level explanations or assumptions that have not been tested Direct, hands-on experience with fraud and risk tools: has personally configured rules, tested logic, and reviewed queues — not only managed people who do Organisational skills and ability to work on own initiative. Committed to developing their team: builds capability and frameworks over time so that people become more independent, not more reliant on the manager Strong analytical capabilities Combines structured thinking with a practical eye: able to design a process correctly and verify that it works as intended in practice Knowledge & Experience:   5+ years of experience in a risk management, fraud investigation, fraud operations, risk operations or similar role Previous manager-level experience in a Fraud/Risk/AML role from within gaming, with a demonstrable track record of staying hands-on with tools and processes rather than managing purely at a distance Experience writing effective manuals and guidance Proficiency in using Microsoft Office Suite Benefits: Private Health Insurance Monthly Fitness Subsidy

We are looking for a Head of AI to lead the rollout of Generative AI initiatives across a global organization. This role is focused on turning AI opportunities into practical, production-ready solutions that deliver measurable business value. Main Responsibilities: Lead a cross-functional Gen AI team, setting priorities, removing blockers, and ensuring delivery. Own and manage the Gen AI adoption roadmap from idea generation to production rollout. Assess and prioritize AI use cases based on business value, feasibility, and implementation effort. Make informed technical decisions around LLMs, RAG, AI agents, enterprise AI platforms, build-vs-buy options, and production readiness. Coordinate stakeholders, dependencies, risks, and delivery timelines across multiple teams. Report progress, outcomes, and ROI to senior stakeholders. Lead change management and adoption strategies to ensure AI solutions are successfully embedded across the business. Desired experience: Strong practical understanding of AI/ML and Generative AI technologies. Technology delivery experience, including AI/ML or complex technical projects delivered into production. Experience leading technology adoption and change management in complex organizations. Familiarity with LLMs, prompt engineering, RAG, AI agents, and enterprise AI platforms. Strong stakeholder management, communication, prioritization, and decision-making skills. Delivery-first mindset with a focus on shipping working solutions.  

Title: CRM Coordinator Location: Copenhagen, Denmark (Hybrid) Salary: Competitive (Depending on Experience) Pentasia are supporting an industry leading Crypto Casino in their search for a CRM Coordinator to join their team in Copenhagen. The successful candidate will plan, deliver, and optimise Danish-language CRM campaigns across email and SMS to drive customer engagement, retention, and customer lifetime value, while analysing performance and collaborating with marketing and acquisition teams to deliver targeted, data-driven communications that support commercial growth.     Role and Responsibilities Coordinate all Danish-language customer communications and content across the customer lifecycle Develop and recommend campaign strategies, formats, and delivery plans to improve engagement and profitability Support retention initiatives to increase customer lifetime value and reduce churn in the Danish market Collaborate with content and marketing teams to plan promotional activity and campaign timing Work closely with acquisition teams to align growth and retention strategies and support expansion into new markets Source and develop relevant content for customer communications Monitor, analyse, and report on email and SMS campaign performance (weekly and monthly KPIs) Own and manage the promotion calendar for the Danish market     Work Experience and Skills Experience in customer lifecycle and retention marketing within a digital subscription or regulated online industry Hands-on experience with CRM platforms and data analytics tools Fluent in Danish and English, both written and spoken Experience working with creative teams (e.g., design, content production) Strong understanding of retention marketing principles Industry knowledge in gaming, entertainment, or sports is beneficial but not essential     Personal Qualities and Behavioural Traits Strong team player with the ability to collaborate across departments Excellent communication and stakeholder management skills Highly organised with strong attention to detail Able to prioritise effectively and consider broader business impact Comfortable working in a fast-paced, performance-driven environment   If you or someone in your network would be interested in the opportunity, please apply and reach out to me for more information! bryan.enriquez@pentasia.com