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Graphic and Motion Designer - Crypto Casino  Salary - Competitive depending on experience  Location - Europe  Structure - Full remote  Here at Pentasia we are partenered with a incredibly exciting and well known Crypto Casino looking to expand their Design team.  I'm currently on the lookout for talented Designers with both Graphics and Motion Design experience. iGaming experience highly preferred, even better if within a Crypto casino. If interested, don't hesitate to reach out or click the link below for more information.

Full remote role B2B contract provided Salary: up to 45k gross per year Previous experience in the iGaming industry is required   Main Responsibilities Lead the day-to-day operations of the Customer Support department, ensuring efficient collaboration between first-line and second-line support teams. Manage the onboarding and operational readiness of Customer Support Representatives and team leads. Oversee support operations using Intercom, Zendesk, or similar customer support platforms. Define, monitor, and improve KPIs, including response time, resolution time, SLA adherence, and CSAT. Conduct quality assurance reviews to maintain high service standards and compliance. Prepare reports on team performance, workload, operational metrics, and customer feedback. Maintain and improve the Knowledge Base, Help Centre, and internal documentation. Drive process improvements, workflow optimization, and customer support automation initiatives. Collaborate with Fraud, AML, Payments, VIP, and Product teams to resolve escalated cases and improve customer experience. Manage workforce planning, shift coverage, and ensure compliance with AML, KYC, and data protection requirements.   Key Skills & Experience Previous experience managing a Customer Support team, ideally within iGaming, fintech, or online platforms. Strong leadership and people management skills. Experience with Intercom, Zendesk, or similar CRM/support tools. Proven ability to monitor and improve KPIs, SLAs, CSAT, and operational performance. Experience creating reports, analyzing customer support metrics, and driving process improvements. Knowledge of AML, KYC, fraud prevention, payments, and compliance. Strong stakeholder management and cross-functional collaboration skills. Excellent organizational, communication, and problem-solving abilities.

The role is full remote Contract: B2B Salary: around 20k USD per year Previous iGaming experience needed   Main Responsibilities Provide customer support via live chat and email, ensuring timely, accurate, and professional assistance. Handle account-related issues, including verification, account restrictions, and responsible gaming requests. Support customers with deposits, withdrawals, payment statuses, and basic cryptocurrency inquiries. Resolve issues related to gameplay, sports betting, bonuses, and promotions. Explain company policies, wagering requirements, limits, and terms & conditions. Identify and escalate potential fraud, abuse, or suspicious activity following internal procedures. Promote and support Responsible Gaming initiatives. Document all customer interactions accurately in internal systems. Follow SOPs, SLAs, and escalation processes, collaborating with second-line support when needed. Stay updated on platform features and work rotational shifts while ensuring smooth handovers.   Key Skills & Experience Previous experience in customer support, ideally within iGaming or online platforms. Excellent written communication skills with a customer-first approach. Experience handling sensitive customer situations professionally. Understanding of payments, account verification (KYC), and cryptocurrency is beneficial. Knowledge of sports betting, casino products, bonuses, and promotions. Strong attention to detail and ability to follow compliance procedures. Comfortable working in a fast-paced, shift-based environment.

  Our client is seeking an experienced and commercially driven Head of VIP, Loyalty & Rewards to lead the strategy and execution of its customer engagement and player value program. This is a senior leadership role responsible for maximising customer lifetime value through the development of a best-in-class VIP, loyalty, and rewards ecosystem. The successful candidate will own the full customer lifecycle, from mass-market engagement through to high-value VIP relationships, ensuring a structured, data-led approach to customer progression, retention, and revenue growth. Key Responsibilities VIP Strategy & High-Value Customer Management Develop and deliver a comprehensive VIP strategy aligned with commercial objectives. Lead the acquisition, retention, and growth of high-value customer segments. Build and maintain strong relationships with premium customers through a personalised engagement model. Monitor customer behaviour to identify opportunities, trends, and potential risks. Lead and develop the VIP team, setting clear performance standards and service expectations. Continuously evaluate and enhance the VIP program to maximise commercial performance and customer satisfaction. Loyalty Program Strategy Own the design, development, and continuous improvement of the loyalty program across all customer segments. Create clear and engaging progression pathways that encourage long-term participation and customer advancement. Ensure program mechanics are simple, transparent, and aligned with business objectives. Drive customer engagement and retention through an effective loyalty framework. Rewards Strategy Develop and oversee the organisation's rewards strategy across all customer segments. Ensure rewards are relevant, compelling, and aligned with customer behaviours and preferences. Collaborate with cross-functional teams to ensure seamless delivery of promotional and reward initiatives. Optimise promotional investment while maintaining commercial sustainability. Measure program effectiveness and continuously improve return on investment. Customer Retention & Lifecycle Management Develop targeted retention strategies for premium and at-risk customers. Lead reactivation initiatives to re-engage inactive customer segments. Increase customer frequency, engagement, and lifetime value. Identify emerging high-value customers and support their progression into the VIP program. Cross-Functional Leadership Partner closely with CRM, Business Intelligence, Marketing, Product, and Operations teams. Translate customer insights into actionable commercial strategies and campaigns. Ensure alignment across customer engagement initiatives to deliver a consistent and differentiated customer experience. Promote a data-driven approach to customer strategy and decision-making. Key Performance Indicators Growth in revenue generated from high-value customers. Expansion and profitability of the VIP customer base. Customer retention and reactivation performance. Loyalty program engagement and tier progression. Effectiveness and return on investment of rewards initiatives. Operational excellence and scalability of customer engagement programs. Experience Required Proven experience managing VIP, loyalty, or high-value customer programs. Experience within online gaming, casino, sports betting, hospitality, luxury, or other premium customer-focused industries. Demonstrated success in driving customer engagement and commercial performance. Previous leadership experience with the ability to coach and develop high-performing teams. Excellent relationship management and stakeholder engagement skills. Strategic thinker with experience designing scalable customer programs. Highly analytical with strong data interpretation and decision-making abilities. Outstanding communication and leadership skills. The package would include a tax free annual salary, Company Car, Annual Bonus and Relocation assistance.

PSP Reconciliation Specialist Hybrid - 2 days in office, 3 days at home. Full time. Salary - EUR35-42K + Benefits. The Role As a PSP Reconciliation Specialist, you'll be ensuring payment transactions are accurately reconciled between PSPs, internal systems and settlement files while being a part of a friendly team. Key Responsibilities Perform daily PSP reconciliations across multiple payment providers. Investigate reconciliation breaks, settlement variances and missing transactions using SQL and Excel. Reconcile settlements, fees and balance sheet accounts at month-end. Resolve unmatched transactions with internal stakeholders and PSPs. Prepare reconciliation reports and identify trends or risks. Support improvements to reconciliation tools, controls and processes. What they're Looking For Essential Previous PSP reconciliation experience. Strong SQL and Excel skills. Good understanding of accounting principles and double-entry bookkeeping. Strong analytical and problem-solving skills. Fluent English. Desirable Experience within iGaming, fintech or financial services. Knowledge of PSP settlements, wallets, fees and chargebacks. What's on Offer Hybrid working in Malta. Private healthcare and pension. Meal allowance. Fitness and travel benefits. Annual training budget and clear career progression within an international business.

Head of Lottery - Bahamas Our customer is seeking a commercially driven, innovative, and strategic Head of Lottery to lead the growth and success of our Lottery business across digital and retail channels. As the business owner for the Lottery category, you will be responsible for developing strategy, driving revenue growth, enhancing customer engagement, managing product innovation, and ensuring operational excellence. This is an exciting opportunity for a commercially minded leader who thrives on data, creativity, and delivering results. Key Responsibilities Develop and execute the Lottery growth strategy to increase revenue, profitability, and market share. Own the commercial performance of the Lottery portfolio, including customer acquisition, retention, campaign success, and product performance. Lead the development, launch, and optimisation of Lottery products, promotions, jackpots, and player engagement initiatives. Use customer insights, analytics, and market trends to identify opportunities for innovation and growth. Partner with Marketing, CRM, Retail, Product, Technology, BI, Finance, Compliance, and Customer Service to deliver impactful campaigns and exceptional customer experiences. Monitor competitor activity and global industry trends to keep Island Luck at the forefront of Lottery innovation. Manage relationships with vendors and technology partners to maximise commercial performance and operational efficiency. Ensure Lottery operations and promotions comply with all regulatory and responsible gaming requirements. Lead performance reporting, budgeting, forecasting, and continuous improvement initiatives. What We're Looking For; 5–7 years' experience in commercial management, product management, marketing, gaming, lottery, iGaming or a similar customer-focused industry. Leadership experience with the ability to influence cross-functional teams and drive execution. Strong commercial, analytical, and strategic thinking skills. Experience managing revenue targets, budgets, campaigns, or product portfolios. Excellent communication, stakeholder management, and decision-making abilities. Advanced Excel skills; experience with Power BI or other reporting tools is an advantage. You'll Be Successful If You; Deliver sustained revenue and profitability growth. Increase customer acquisition, engagement, and retention. Launch innovative Lottery products and successful promotional campaigns. Build strong vendor partnerships and improve operational performance. Use data and market insights to drive better business decisions. Ensure full compliance while creating an exciting, market-leading Lottery experience. If you're passionate about commercial growth, customer experience, innovation, and leading high-impact initiatives, please do get in contact. The package would include a tax free annual salary, Company Car, Annual Bonus and Relocation assistance.

We are supporting a recognised iGaming business to source an immediately available Compliance Consultant to support product launch. This is for an initial three months but could become permanent.  Malta based. You will be tasked with all Compliance matters, predominately certification of the product so a blend of Product, Regulatory and Technical compliance are essential. You will be expected, where necessary to liaise with the Regulators of the Denmark and Finland. What good looks like Product teams understand what can and cannot be shipped before build and before release. Certification and evidence gaps are visible early, owned by the right teams and tracked to closure. Licence applications are complete, internally consistent and regulator-ready. Internal controls are practical, proportionate and adopted by the teams that need to use them. Launch readiness is tracked through clear gates, with unresolved risks visible to leadership. You will be able to work via a consulting contract and have processes set up already to do so.

Regional Manager - Europe & LATAM (Sportsbook) Drive the next phase of international growth in iGaming. Are you an established commercial professional with an exceptional network across the European and LATAM iGaming markets? We're partnering exclusively with one of Asia's most successful and established sportsbook technology providers as they continue their global expansion. Following years of dominance across Asian markets, the business is investing heavily in Europe and Latin America, creating an opportunity for an experienced Regional Manager to spearhead new business growth across these key territories. This is a genuine opportunity to build a market from the ground up, backed by an internationally recognised product, substantial technical resources, and one of the industry's largest in-house trading operations. If you're someone who thrives on opening doors, closing strategic partnerships, and shaping regional growth, I'd love to hear from you. The Opportunity: As Regional Manager, you'll take ownership of commercial growth across Europe and LATAM, identifying new partnership opportunities with operators, platform providers, white-label businesses and aggregators. You'll have the autonomy to develop your own go-to-market strategy while working closely with senior leadership to establish long-term partnerships and accelerate expansion into key regulated and emerging markets. This is a highly visible role where your industry relationships and commercial expertise will directly influence the company's international success. What You'll Be Doing: Develop and execute a sales strategy across Europe and LATAM to drive new business growth. Leverage your existing network to establish strategic partnerships with operators, aggregators and white-label providers. Represent the business at leading international gaming exhibitions, conferences and industry events. Manage the full sales lifecycle, from prospecting through to commercial negotiations and contract completion. Build trusted relationships with senior stakeholders and identify long-term revenue opportunities. Act as the commercial bridge between clients and internal product teams to ensure smooth onboarding and successful API integrations. Deliver against ambitious commercial targets while helping shape the company's regional expansion strategy. What They're Looking For: Proven B2B Business Development experience within the iGaming industry. A strong existing network of decision-makers across European operators, aggregators, platform providers and white-label businesses. Demonstrable success winning and developing high-value commercial partnerships. Strong understanding of the European gambling landscape and regulatory environment. Fluent English and Spanish with strong commercial negotiation skills. Strategic, commercially minded and highly motivated by building new markets. Why This Opportunity? Join an established global sportsbook provider with an outstanding reputation. Be one of the key commercial figures leading European and LATAM expansion. Sell a proven, market-leading sportsbook solution backed by significant technical capability. High level of autonomy with genuine influence over regional strategy. International travel to major iGaming exhibitions and conferences. Fully Remote working with the flexibility to manage your own territory. If you're looking for a role where your network, commercial ability and entrepreneurial mindset can genuinely make an impact, we'd love to discuss this opportunity with you in confidence.

Junior Account Manager – Russian Speaking On-Site role based in Malta Launchpad your career into iGaming No iGaming industry recquired  Learn from industry veterans International industry exposure This company is a fast-growing, forward-thinking player in the iGaming space, specialising in delivering top-tier gaming content and solutions to operators worldwide. They pride themselves on their innovative approach, dynamic culture, and commitment to building lasting partnerships. With a passionate team and a clear growth vision, this company blends industry expertise with fresh ideas to create exceptional experiences for both our clients and their players. This role is ideal for a driven, Russian-speaking professional eager to launch their career in the commercial side of the iGaming industry. As an Account Manager, you’ll work closely with clients to build strong relationships, support their success, and identify opportunities for growth. Guided by experienced industry mentors, you’ll gain hands-on exposure to account strategy, performance analysis, and revenue optimisation, while developing the skills needed to thrive in a fast-paced, competitive market. Does this sound like you or someone you know? Reach out to Guy Derham – guy.derham@pentasia.com

Play-for-fun sports gaming is booming, and our client is right at the front of it. A fast-scaling social sports platform where players compete for leaderboard status, earn badges, and unlock rewards through sweepstakes and loyalty programmes, all without the risk of real-money betting. As they scale, they need a Senior Product Manager to take full ownership of the engine behind the player experience: their Player Account Management system. You'll bring: 5+ years as a PM in iGaming, with strong PAM experience A track record of shipping player-facing products at scale Sharp instincts for retention and monetisation Solid grasp of compliance and fraud prevention in regulated markets If this describes you and you are keen to learn more about this fully remote senior opportunity, apply here!