We're a global people business - the leading recruitment consultancy in iGaming, having placed over 14,000 candidates in casino and sports betting jobs worldwide.
We’re the #01 global leader in iGaming recruitment. Our team of 80+ recruiters deliver a full suite of recruitment services and enterprise talent solutions. Since 2001 we’ve placed 14,000+ candidates in specialist iGaming jobs within the online gambling and sports betting space. As part of The Conexus Group, our global networks within iGaming are unrivalled. Recruiting or expanding? Let’s talk talent!
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Director of Operations – Online Gaming
Role Overview
The Director of Operations – Online Gaming is a senior leadership role responsible for driving operational excellence, commercial performance, and regulatory compliance across Peermont’s online gaming division. This is a high-impact position with a defined pathway to General Manager within 12–18 months, based on performance.
The role requires a proven operator with strong commercial acumen and leadership capability to build and scale a competitive online gaming business in the South African market.
Key Responsibilities
Leadership & Strategy
Lead and develop functional heads, building a high-performing, accountable leadership team.
Contribute to executive and board-level strategy, positioning online gaming as a key business unit.
Develop the commercial and strategic capability to transition into the General Manager role.
Operations Management
Oversee day-to-day operations across sportsbook and casino verticals, ensuring performance, uptime, and player experience.
Own operational KPIs, reporting, and performance reviews.
Drive continuous improvement across all operational functions.
Customer Experience & VIP
Lead customer service strategy, ensuring high-quality support, fast response times, and strong resolution processes.
Monitor satisfaction metrics and implement improvements based on insights.
Oversee VIP programme, balancing premium service with commercial sustainability.
Engage directly with high-value players where appropriate.
Compliance & Risk
Ensure full compliance with South African gaming regulations and licensing requirements.
Lead responsible gambling initiatives and maintain regulator relationships.
Oversee fraud, risk, and AML frameworks, ensuring effective detection, mitigation, and reporting.
Balance risk management with customer experience and commercial performance.
Payments
Manage payment operations, ensuring fast, secure, and reliable deposit/withdrawal processes.
Oversee payment providers, optimise performance, and manage commercial terms.
Monitor transaction data to improve conversion and reduce failures.
Experience & Qualifications
Essential:
10+ years in online gaming operations, including senior leadership experience.
Strong knowledge of sportsbook and/or casino operations at scale.
Experience in regulated markets (compliance, licensing, responsible gambling).
Proven leadership and team development capability.
Strong analytical and commercial decision-making skills.
Eligibility to work in South Africa.
Desirable:
Experience in African or emerging markets.
Exposure to both online and land-based gaming.
Familiarity with South African regulatory frameworks.
One of my client is looking for a Senior frontend developer role able to join their offices in London or New Castle (UK).
They build world class apps, middleware and digital products in the global lottery, betting, and gaming space.
Important:
The role is hybrid, 1 day per week at the office is mandatory.
Main Responsibilities:
- Design, build, and maintain high-quality applications across web, mobile, and backend environments depending on project needs.
- Take ownership of technical design and delivery for medium to high complexity features and systems.
- Translate complex requirements into scalable, maintainable solutions.
- Act as a subject matter expert in a primary discipline while contributing across other parts of the stack when needed.
- Collaborate closely with cross-functional teams including product, QA, and design.
- Drive improvements in engineering standards, tools, and processes.
- Identify and reduce technical debt while supporting system modernisation efforts.
- Ensure strong performance, scalability, security, and reliability across platforms.
- Lead or contribute to technical initiatives spanning multiple systems.
- Mentor team members and support knowledge sharing and hiring activities.
- Implement testing, monitoring, and observability best practices.
- Contribute to secure development practices and compliance requirements where applicable.
Desired experience:
- Proven experience in a senior engineering role with ownership of complex systems.
- Strong expertise in front-end technologies (JavaScript/TypeScript frameworks) or another core area such as React
- Ability to work beyond a single specialization (T-shaped skillset) — preferred but not strictly mandatory.
- Experience integrating front-end applications with APIs and backend services.
- Solid understanding of distributed systems and cloud environments (AWS preferred).
- Familiarity with CI/CD pipelines, automated testing, and modern delivery practices.
- Experience with performance optimisation, debugging, and observability tools.
- Exposure to legacy systems and modernisation projects is advantageous.
- Knowledge of secure coding practices and common security standards.
- Experience mentoring engineers or influencing technical decisions is beneficial but not mandatory.
We are looking for a Social Media Marketing Consultant to work on a remote basis for circa 6 months for one of our customers - with a focus on Sports / Sportsbook.
You will be responsible for the creation of viral content material that spreads rapidly and organically, gaining high engagement, widespread attention and then using the content to promote the sportsbook brand / campaigns.
Brazil remains the headline region in Latin America and is still a relatively young iGaming market with massive headroom for growth, but regulatory uncertainty continues to create risk and it remains a volatile staffing environment.
Regulatory complexity is a daily reality for most of the iGaming world, but as rules change and new markets open, it’s easy for compliance concerns to bottleneck. In this environment, new research shows that firms are increasingly turning to fractional hiring to target the problem directly.
SOFTSWISS in partnership with Pentasia, a leading iGaming recruitment consultancy, presents the 2026 iGaming Talent Trends Report, an in-depth industry study analysing the current state of the iGaming talent market and its development trajectory.