Customer Support Agent.
Customer Support Agent – Spanish Speaking
Location: Melilla, Spain
Working Model: On-site, with remote flexibility for evening and weekend shifts
The Role
We are looking for a Spanish-speaking Customer Support Agent to join our client's Customer Support team in Melilla. You will provide high-quality support to Spanish-speaking players, helping resolve queries efficiently while delivering a positive customer experience.
This is a great opportunity for someone with previous customer service experience who is comfortable working in a rotating shift environment, including evenings, nights and weekends.
Key Responsibilities
- Provide professional and efficient customer support to Spanish-speaking players.
- Handle customer queries and resolve issues across relevant support channels.
- Communicate clearly and professionally in Spanish and English.
- Work collaboratively with international teams and internal departments.
- Follow established processes and procedures to ensure a consistent customer experience.
- Work flexibly across a rotating schedule, including nights and weekends.
Requirements
- Native-level Spanish is essential.
- Intermediate to fluent English for internal communication.
- 6 months or more of customer support/customer service experience.
- Strong communication and interpersonal skills.
- Customer-focused mindset with a proactive and positive attitude.
- Comfortable working shifts, including nights and weekends.
- Ability to work independently and as part of an international team.
- Candidates must have the right to work in Spain/EU. Visa or work permit sponsorship is not available.
Salary & Benefits
- €18,000-20,000 gross annual salary.
- Performance bonus of up to 10% of annual salary.
- Up to 4 weeks of "work from anywhere" flexibility.
- Relocation support: flights + €750 relocation advance + 2-4 weeks of temporary accommodation.
Maureen Keegan
Recruitment Consultant
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