Articles.

April 2025 - Florida – Pentasia is proud to announce a renewed focus on the North American gaming market, led by Vice President - Americas, Robert Gray, as he returns his full attention to supporting clients and candidates across the region’s most dynamic verticals.

The 2024 iGB Pentasia Salary Survey identified employee retention as being a key challenge for the iGaming sector. The Payments sector, too, is grappling with similar issues, with high turnover rates and increased competition for top talent.

The iGaming sector, dynamic and tech-driven, requires an adaptable, future-ready workforce. For HR and C-suite leaders, a commitment to continuous learning and professional development is critical—not only to keep pace with evolving demands but to create a culture of innovation and resilience.

The iGaming industry’s growth continues to be fueled by senior and mid-level professionals whose expertise drives innovation, product development, and strategic initiatives. In 2025, roles such as product managers, developers, data analysts, business development managers (BDMs), and directors remain at the center of this demand. Companies are increasingly reliant on these leaders and specialists to navigate market dynamics and regulatory challenges while driving sustained growth.

As iGaming continues to evolve, the demand for tech and data talent remains strong. The iGB Pentasia Salary Survey 2024 highlights the critical need for roles such as frontend developers, BI developers, and data scientists, with specialised skills in web3, crypto, and data algorithms emerging as particularly sought after. As iGaming companies integrate new technologies and leverage data for innovation, attracting and retaining this talent has become paramount to maintaining competitive advantage.

This year’s iGB Pentasia Salary Survey 2024 reveals a compelling trend: while overall salary growth has slowed, mid- to senior-level roles continue to command higher compensation. This suggests that companies are prioritising expertise where it matters most - rewarding the skills and experience that drive growth and innovation - while exercising caution in other areas to maintain sustainable operations.

The post-pandemic landscape has ushered in a new era of hiring dynamics. According to the iGB Pentasia Salary Survey 2024, iGaming businesses are exercising greater caution in their recruitment strategies, resulting in longer hiring processes. Driven by tighter budgets and a focus on aligning with long-term goals, this trend reflects a shift toward thoughtful planning—but it also raises challenges for talent acquisition, succession planning, and overall business agility.

The workplace landscape has shifted once again. As revealed in the iGB Pentasia Salary Survey 2024, fully remote roles are becoming less common outside of tech and data functions, with hybrid work now the standard for most departments. While this trend reflects a return to in-person collaboration, it also underscores the importance of flexibility in attracting and retaining talent.

The iGaming industry’s fast-paced evolution is creating critical challenges in retaining talent and ensuring leadership continuity. As highlighted in the iGB Pentasia Salary Survey 2024, companies are grappling with high employee turnover and difficulties in succession planning, which threaten stability and long-term growth. For HR leaders and C-suite executives, addressing these challenges requires a strategic approach to human capital management that prioritises retention, engagement, and leadership development.