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My client is a leading provider of AI-powered customer service tools, specializing in sports betting & gaming sector. They partner with global operators to deliver intelligent, automated support that enhances player experience and operational efficiency. They are now expanding the U.S. engineering capability to support client integrations and AI performance excellence across the region. Why Join? · Be part of the team shaping the future of AI-driven customer service in gaming and sports · Work directly with world-class engineers, data scientists, and product leaders · Blend hands-on technical work with strategic product impact · Competitive salary, performance incentives, and potential equity participation · Fully remote work options available within the U.S. The Role: This role is primarily a full-stack developer position, with a strong focus on AI evaluation and client integration. You’ll work closely with Product, Engineering, and Client Solutions teams to: · Deploy and integrate the AI platform into client stacks · Build, test, and monitor custom connectors, APIs, and data flows · Design and automate evaluation systems to measure and improve AI response quality · Contribute directly to the continuous improvement of the AI and platform architecture This role is ideal for a technically versatile engineer who enjoys working across code, data, and AI quality systems and who thrives in a fast-moving, high-impact environment. Key Responsibilities: Client Integration & Engineering · Prompt engineering (design and implement client specific prompts) · Model selection (evaluation and selection of LLM configurations for client specific context) · Build and maintain integrations between the AI platform and client systems (PAMs, CRMs, ticketing, chat, data APIs, etc.) · Support deployment, configuration, and validation of new AI environments for enterprise customers · Develop and maintain reusable SDKs, API wrappers, and automation scripts to streamline onboarding · Troubleshoot and resolve technical issues in collaboration with the Product and Solutions teams AI Evaluation & Quality · Design and run automated and manual evaluation tests for AI responses (accuracy, tone, latency, compliance) · Build dashboards and tools to monitor AI quality and performance across client deployments · Partner with the Senior Product Manager to translate evaluation findings into roadmap improvements · Collaborate with the AI engineering team to test new model versions and fine-tuning experiments · Document findings and maintain clear visibility of performance metrics for internal and client stakeholders About You: My client are seeking a full-stack engineer who can work comfortably at the intersection of software engineering, applied AI, and client delivery. Requirements: · 4+ years’ experience in full-stack engineering or ML · Strong proficiency in Node.js with Ruby on rails experience a major plus · Understanding of APIs, data pipelines, and system integrations · Familiarity with LLMs or conversational AI platforms (OpenAI, Anthropic, etc.) · Experience with evaluation frameworks (precision/recall, prompt-based testing, or human-in-the-loop QA) · Strong analytical and troubleshooting skills; ability to debug across systems · Excellent communication skills and comfort working across distributed global teams Bonus / Nice-to-Have: · Experience with gaming, sports betting, or high-volume transactional systems · Exposure to observability tools (e.g., Datadog, Grafana) or experiment tracking frameworks · Interest in applied AI safety, ethics, and model performance evaluation

Our client, a global iGaming operator, is seeking an experienced Senior iGaming Community Manager to build, scale, and engage their rapidly growing player community. This is a key strategic role focused on user engagement, retention, and brand loyalty across multiple digital channels. The Role: You will be responsible for developing a world-class community presence from the ground up…driving growth, boosting player activity, and creating an engaging environment for users across social and community platforms. This role is ideal for someone who thrives in a fast-paced, innovative iGaming environment and has a strong player-first mindset. Key Responsibilities: Community Strategy & Growth Build and scale a vibrant iGaming community from 0 ? 1. Develop and execute community operation plans, content calendars, and engagement events (e.g., live streams, online competitions, feedback forums). Drive user acquisition and traffic growth across all community channels. Engagement, Moderation & Player Support Monitor community sentiment in real time and respond to player inquiries. Manage player interactions, resolve conflicts, and maintain a positive, safe, and compliant environment. Use AI and community tools to streamline moderation and improve operational efficiency. Content Creation & Platform Management Produce engaging iGaming content (match insights, guides, updates, short-form video, etc.). Manage multi-platform presence across Discord, Telegram, X/Twitter, Reddit, and more. Encourage user-generated content and foster an active creator-driven community. Data & Optimization Track key metrics (engagement, retention, conversions) using analytics tools. Deliver monthly reporting, propose A/B tests, and drive continuous optimization using data-backed insights. Compliance & Risk Management Ensure all activities comply with global iGaming, KYC/AML, and responsible gambling standards. Proactively mitigate compliance risks and potential PR issues. Cross-Functional Collaboration Partner with Product, Operations, and Customer Support to turn player feedback into actionable improvements. Support campaigns and product launches that drive both acquisition and retention. Requirements: 5+ years of community management experience, including 2+ years in iGaming, online casino, sportsbook, or online entertainment. Proven success managing large-scale communities (10,000+ active users). Strong content creation skills, including basic graphic design and video editing. Proficient with analytics tools (Excel, Google Analytics) and social/community management platforms. Deep understanding of iGaming regulations, KYC/AML, and responsible gambling frameworks. Highly collaborative, player-centric, innovative, and able to navigate fast-paced environments. Why Apply? This is an opportunity to join a forward-thinking iGaming brand and take ownership of community strategy on a global scale. You’ll shape culture, lead innovation, and directly impact user loyalty and business growth.  

.An established iGaming business is looking to hire a Technical Compliance Manager to support the continued growth of the business. This is a newly created position. Job Description: As a Technical Compliance Manager you will oversee compliance with technical and system-based regulatory requirements across assigned markets. As an ideal candidate you are a proactive self-starter capable of working with minimal supervision and taking ownership of assigned licences. This includes close collaboration with Product Teams to define regulatory requirements, managing certification processes, game and platform testing, RNG and reporting compliance, and ensuring adherence to technical standards and regulator integrations. The successful candidate will be a self-starter with solid experience in technical compliance, ideally across several regulated markets. Responsibilities include: Manage all technical compliance matters related to assigned licences (e.g., system certifications, RNG approvals, change management) Oversee submissions to regulators and test labs for certification and approval processes Ensure ongoing compliance with technical standards (e.g., UKGC RTS, MGA TS, DGA/SGA requirements, GGL ISTG, etc.) Liaise with test labs to resolve technical compliance issues Support internal teams with interpretation of technical requirements and integration obligations Maintain documentation and evidence for audits and regulator inspections Collaborate closely with Regulatory, Product, and Development teams to ensure full compliance across deployments Monitor and implement updates to technical standards and reporting schemas Own and manage the technical requirements for new licence launches (gap assessments, integrations, certifications, reporting set?up) Experience Required: Minimum 3–5 years of experience in technical compliance or regulatory technology roles within online gambling Ideally a bachelor's degree in a business-related field such as law, finance, risk management, information technology or a similar discipline In-depth knowledge of regulatory technical standards and certification processes Experience liaising with test labs (e.g., GLI, eCOGRA, SIQ, BMM, etc.) Proven experience leading the technical requirements for new licence launches (end?to?end planning and execution) Strong analytical and documentation skills Ability to work independently and manage projects across multiple jurisdictions Excellent communication and coordination abilities Self-starter, proactively seeking out areas of non-compliance and driving solutions. In return there is an attractive package on offer.

A highly regulated business is looking to hire a Regulatory Compliance Manager. Based in superb offices in Cyprus, the role will provide exposure to a wide range of licences. Scope: As a Regulatory Compliance Manager you will be responsible for overseeing and managing regulatory compliance matters across one or more licensed jurisdictions. You will take ownership of assigned licenses and regulatory relationships. This role includes ensuring adherence to applicable gambling regulations, conducting internal audits, preparing reports for regulators, and supporting operational teams. Responsibilities include: Lead regulatory compliance efforts for assigned jurisdictions (e.g., UKGC, MGA, SGA, DGA, DGOJ, GGL, AGCO, LOTBA, Brazil, Peru, etc.) Ensure the company’s policies, procedures, and systems comply with local regulatory requirements Manage communication with regulatory authorities, including licence applications, renewals, notifications, and complaints Oversee periodic and ad-hoc reporting to regulators Conduct and document internal audits and compliance reviews Provide compliance guidance to internal departments (Marketing, Payments, Product, Operations, etc.) Monitor new and updated regulations, identifying potential impacts and required changes Coordinate with external advisors or consultants where necessary Maintain internal documentation and evidence for audit readiness Serve as the final editor and approver for high?level customer complaints and regulatory complaint submissions Requirements: Minimum 3–5 years of experience in a regulatory compliance role within the online gambling industry Ideally a bachelor's degree in a business-related field such as law, finance, risk management, or a similar discipline Strong understanding of regulatory frameworks across multiple jurisdictions Excellent communication skills - strong presenting and report writing skills. Ability to exercise initiative, discretion, and judgement. Ability to work independently and manage multiple priorities Experience dealing directly with regulators is a strong advantage High-level of attention to detail, strong organisational and analytical skills High ethical standards, methodical and diligent whilst keeping in mind the values and objectives of the organisation In return, an attractive package is on offer.

A highly regulated iGaming business is looking to hire an experienced and highly skilled professional to join our Policy & Governance department as a Head of Policy & Governance. This role carries significant responsibility and requires the ability to independently assess, design, and implement compliance frameworks across multiple jurisdictions where we hold or are pursuing licences. The successful candidate will work with minimal supervision, ensuring all outputs meet the highest regulatory and operational standards, with final oversight and approval provided by the Director of Policy & Governance. Responsibilities include: Conduct comprehensive gap analyses of applicable laws, regulations, and regulatory guidance across multiple jurisdictions (e.g., MGA, UKGC, Ontario, Denmark, Sweden, Portugal, Spain, Argentina, Mexico, Peru, Brazil). Develop and draft company-wide compliance policies focusing on Marketing, Anti-Money Laundering (AML), and Safer Gambling (SG), ensuring alignment with licensing requirements across B2B and B2C operations. Understand, maintain and enhance existing policy frameworks, ensuring continuity with the company’s established governance structure, while identifying areas for improvement. Collaborate closely with the SG/AML and marketing compliance teams to translate policies into effective operational procedures. Provide expert guidance and oversight to ensure operational teams implement policies in line with regulatory obligations. Monitor regulatory changes in key jurisdictions and proactively assess their impact on the business, particularly in Marketing, AML, and SG. Ensure that all regulatory obligations are met and that the business maintains a state of continual compliance with each licence. Support the expansion of licensing into new markets by producing the required compliance documentation and frameworks. Take accountability for work produced, exercising sound judgment and ensuring accuracy before submission for final approval. Provide support in external compliance audits and regulatory compliance assessments. Requirements: Proven experience (minimum 5+ years) in gaming compliance, policy, or regulatory governance, ideally within an international operator or regulator. In-depth knowledge of multi-jurisdictional gaming regulations, including at least three of the following: MGA, UK, Ontario, Denmark, Sweden, Portugal, Spain Strong ability to conduct regulatory analysis and gap assessments, translating complex requirements into practical policies and risk assessments. Demonstrated experience drafting and implementing policies and procedures at a senior level, particularly in Marketing, AML, and Safer Gambling. Ability to work independently with minimal supervision, exercising ownership and accountability. Strong collaboration skills, with the ability to work cross-functionally with SG/AML teams and senior managers. Excellent written and verbal communication skills, with the ability to convey complex concepts clearly. Critical thinking, analytical skills, and meticulous attention to detail. High integrity and a strong sense of responsibility, given the significant accountability attached to the role. Desirable Skills: Experience with both B2B and B2C operations in the gaming industry. Legal, compliance, or risk management qualifications (e.g., ICA, ACAMS, legal degree). Demonstrated ability to manage compliance projects during licence applications in relation to policy submissions. An attractive salary is on offer for this hire.

Credit Control Officer Location - Malta, hybrid Full-time, Permanent.   A growing CSP is on the lookout for a Credit Control Officer to join a friendly team.   Key Responsibilities: Oversee the debtor ledger and drive prompt payment of outstanding invoices. Contact clients to chase overdue balances and settle payment concerns. Work with internal teams to confirm invoice details and address client issues. Keep detailed, accurate logs of all communications and transactions. Compile debtor reports, including ageing summaries, for management updates. Contribute to improving credit control workflows across the Group. Support the Finance team with preparing and sending monthly invoices.   Requirements: Background in credit control, collections, or accounts receivable; experience in corporate or professional services is an advantage. Strong communicator with solid negotiation and relationship-building skills. High level of accuracy and strong organisational habits. Confident using Microsoft Office and familiar with accounting software. Professional, proactive, and service-oriented.   Benefits: Competitive pay package Performance-related bonus. Early finish every Friday (office closes at 2pm). Birthday leave. Supportive, family-style work culture. Health insurance and free parking. Free mental health sessions and workshops. Study leave and sponsorship opportunities.

Accountant Location - Malta Full time, Permanent   A Corporate Services Provider in Malta, which offers its clients a broad range of specialised Business & Commercial Services. They are on the lookout for a Client Accountant to join a team of experienced professionals.   Main Duties Prepare management accounts, VAT Returns, and support annual audits. Review financial statements and VAT Returns of team members. Ensure deadlines and compliance requirements are met. Mentor junior staff and review their work. Join client meetings and liaise with internal teams. Support training, process improvement, and departmental needs.   Requirements 2+ years in client accounting. Fully qualified accountant. Strong English, MS Office, and SAGE skills. Ethical, organised, detail-oriented, and able to multitask. Confident in accounting and VAT. Team player with problem-solving skills.   Benefits Competitive salary, progression plan, and bonus. Hybrid work, flexible hours, 2pm Friday finish. Birthday leave, health insurance, free parking. Training, study leave, sponsorships. Team events, island-wide discounts, mental health support.

Head of Sales -  B2B iGaming  Sports Betting Related This role can be based anywhere in Europe Lead and mentor an international sales team  Market leading B2B supplier Leverage off existing established client base   Reputable business Innovative state of the arts games Dynamic fast paced environment  This company is a global technology and software company that specialises in the development and supply of casino and sports related games to the online gambling industry.  It is recognised for its ongoing innovation and industry excellence. It delivers state-of-the-art products and solutions to leading gaming operators around the world. It boasts that it offers the largest and most competitive portfolio of titles within a particular sector.  Based anywhere in Europe and reporting to the CEO, you will be an integral part of this international business. Managing a team of sales people dotted across  Latam , Africa & Europe. you will be responsible for developing some of the biggest gaming operators on the planet!  The person in the role will focus on managing, mentoring and leading the team around acquiring new business and landing bigger deals.  Candidates will need to be based in Europe and have solid sales management experience, including people management experience. Ideally you will have experience in selling sports betting related solutions, as this would  be preferred,  To discuss this opportunity in greater depth, please contact Karl Harenburg at Pentasia.   

A highly regarded Advisory firm with a wide range of international clients is expanding and seeking to hire a Senior Audit Associate. Key Responsibilities: As a Senior Associate, you will lead client audit engagements, including planning, executing, directing, and completing financial audits. Responsibilities include: Applying generally accepted accounting principles and relevant reporting standards, including financial statement presentation Developing a strong understanding of each client’s business Engaging proactively with client management to gather information, resolve issues, and provide recommendations for business and process improvements Requirements: Fully ACCA qualified (or equivalent), with at least 3 years of experience within an Audit team Proficient in Microsoft Office, with advanced Excel skills considered an asset Excellent written and verbal communication skills in English and Maltese Personal Attributes: Ability to manage multiple priorities and meet deadlines Adaptability in a dynamic client and business environment Strong attention to detail and efficiency High integrity and strong risk awareness when handling confidential information Self-motivated, proactive, and positive attitude Strong organisational skills On Offer: Attractive salary Excellent work–life balance Supportive and engaging work environment Transparent and achievable career progression  

Swedish Customer Support Agent – Malta Salary: €25,000 per year Schedule: No night shifts – weekend work included We are looking for a Swedish-speaking Customer Support Agent to join a growing iGaming team based in Malta. This role focuses on delivering exceptional service to Swedish players while working in a supportive and collaborative environment. Main Responsibilities: Provide friendly and efficient customer assistance in Swedish via live chat, email, and phone. Work closely with internal departments, including payments, to resolve customer queries smoothly. Contribute to a positive team atmosphere and support colleagues in daily operations. Desired Experience: Strong team player with a proactive approach. Excellent Swedish communication skills, both written and spoken. Comfortable working in fast-paced or high-pressure situations. Confident using computers and web-based tools. Interest in iGaming (beneficial but not mandatory). Strong customer service focus. Benefits: This company offers a modern and comfortable work environment in a central location in Malta, surrounded by cafés, restaurants, and local amenities. Employees can expect: Private health and life insurance Additional wellness and health-related benefits Family-friendly policies Regular team events and social activities A supportive, multicultural workplace with opportunities to grow