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Customer Support Team Leader (Night Shift)   Hybrid in Malta Salary: €35-40k (DOE) + Night shift allowance + Bonus Great benefits with an opportunity to work with a mature and well-known brand   An established online gaming business is looking to hire a Customer Support Team Leader to oversee evening operations and lead a team of customer support professionals. This is a hands-on leadership role focused on team performance, service delivery, and ensuring a consistently high-quality customer experience across multiple support channels.   Responsibilities Lead, coach, and develop a team of Customer Experience Agents. Monitor service levels, response times, and customer satisfaction metrics. Manage workload distribution across customer support channels. Act as an escalation point for complex customer issues. Drive operational improvements and support a high-performing team culture. Ensure compliance with internal procedures and industry requirements. Support recruitment, onboarding, and ongoing team development.   Requirements Previous experience leading customer service or customer operations teams in iGaming Strong people management and communication skills. Ability to work effectively in a fast-paced environment and make independent decisions. Experience in monitoring KPIs and driving operational performance. Knowledge of online gaming, betting, payments, or other high-volume customer-facing environments is advantageous. Fluent English communication skills, and fluency in at least one of these languages: Swedish, Finnish, Danish, Norwegian,  or Dutch.   What's on Offer Private health and well-being benefits. Professional development opportunities. International, collaborative working environment.

Data Engineer A fast-growing AI technology company is looking for a Data Engineer to design, build and maintain scalable data pipelines supporting real-time products and data science initiatives. London-based hybrid role, with office attendance in Piccadilly 3 days/week.  Salary: £55,000–£60,000 + annual bonus and enhanced pension. Main Responsibilities: •    Build scalable and reliable ETL processes and data pipelines using multiple data sources.  •    Partner with data scientists to deploy models and analytics workflows into production.  •    Support the design and maintenance of the company’s data architecture.  •    Improve real-time systems, platform stability and ETL reliability.  •    Monitor and enhance data quality, performance and scalability.  Desired experience: •    Experience building scalable ETL processes and data pipelines.  •    Advanced Python for data processing. Candidates must be comfortable writing performant, production-grade code and clearly explaining it.  •    Experience with pandas, including transformations, joins, aggregations and large datasets.  •    SQL & Git.  •    Experience with cloud (Azure, AWS etc).  •    Ability to commute to the London office three days per week.  •    Experience with Airflow, Dagster, Jenkins, Tableau, Power BI, Synapse, Snowflake, Docker, RabbitMQ, Kafka or Spark would be advantageous, but is not mandatory.

Global Key Account Manager | iGaming | Casino Content Supplier | Malta A leading international B2B casino content supplier is looking for a Global Key Account Manager to join its growing commercial team in Malta. This is an exciting opportunity to work with a diverse portfolio of casino products, partnering with some of the industry's leading operators while playing a key role in driving revenue growth and market visibility on a global scale. In this role, you'll take ownership of a portfolio of strategic operator accounts, focusing on building strong, long-term relationships and identifying opportunities to grow commercial performance. You'll work closely with partners to develop promotional campaigns, marketing initiatives, and launch strategies, ensuring products receive maximum exposure and secure prime lobby positioning. Acting as a trusted commercial partner, you'll collaborate with internal marketing, product, and operations teams to deliver exceptional account performance and maximise the value of every partnership. The ideal candidate will be a proactive, commercially driven account management professional with experience within the iGaming industry. You'll have a proven track record of growing accounts, influencing stakeholders, and delivering successful promotional and marketing initiatives. Strong relationship-building skills, a consultative approach, and the ability to thrive in a fast-paced international environment are essential. This role offers significant international travel and the opportunity to represent the business at key industry events around the world. In return, you'll receive a competitive salary, excellent career development opportunities, and the chance to join an ambitious and highly respected supplier with a strong global footprint and exciting growth plans. Does this sound like you or someone you know? Reach out for more information.

Business Development Manager – iGaming | Gibraltar    New Business focused Fast growing Casino Games provider Hybrid role/ based in Gibraltar  Competitive base + commission structure This company is one of the fastest growing Casino Games providers, with over 700 partners and with offices around the globe. They are looking for a Business Development Manager to help them continue to expand their presence in the market and acquire new partners. Based in Gibraltar, this role reports into the Head of Sales of the business unit. It will focus on bringing in new business. Some of your time will be client facing where you will be expected to have interactions with both operators & aggregators at conferences around the world. To be successful in the role you will need to have had sales management experience gained in the iGaming sector. You will have solid networks and possess communication, relationship building,  persuasiveness, negotiation skills and be energetic. Interested? Next steps… If this role is of interest, please contact me for an initial discussion at guy.derham@pentasia.com

Head of Commercial - iGaming Remote Role - anywhere in Europe   Established, fast growing B2B supplier Report to the CEO  Take ownership of the sales account management functions  Innovative games supplier supplying unique games  Financially stable This company prides itself on its genuinely unique games portfolio. It has a high calibre, world class board of directors and is growing by 40% year on year. Its culture is not hierarchical and it believes in open, straight forward, transparent, dialogue at all levels. It has flexible working arrangements for those that deliver. Based in Europe and reporting to the CEO, you will manage the sales & account management teams. Your focus will be to take a proactive lead and drive through the sales strategy, coaching, mentoring and reinvigorating the sales team. You will also work closely with other internal stakeholders, including the product team and CEO to promote the company's portfolio of games including branded games. The company has clients in regulated & unregulated markets, so the person in the role must be prepared to travel globally.  To apply, you will need to have solid B2B sales experience and sales management experience gained in the online gaming sector. The company is open as to the casino related products you may have sold.  For further information on this role, please contact Karl Harenburg at Pentasia       

Junior IT Systems Administrator (Cloud & Support Focus) Product – Sliema, Malta (Hybrid) A dynamic and innovative company operating within the iGaming industry, headquartered in Malta. Their passionate, people-first team is dedicated to delivering exceptional online gaming experiences. They thrive in a fast-paced environment where bold thinking, curiosity, and collaboration drive continuous improvement. Responsibilities Manage Azure Virtual Desktop (AVD) & Remote VMs Provision, maintain, and troubleshoot remote virtual machine environments to ensure seamless user access. Level 2/3 Technical Support Act as the primary escalation point for complex user issues, particularly those related to system access, hardware failures, and software problems. Cloud Identity Management Administer Microsoft Entra ID (Azure AD), managing user lifecycles, groups, and permissions. System Maintenance Oversee the deployment of patches, security updates, and software installations across organizational devices. Network Operations Maintain office connectivity (wired and wireless) and VPN tunnels to ensure stable access to cloud resources. Security & Compliance Monitor security logs and ensure endpoints comply with company policies and standards such as GDPR and ISO 27001 using Microsoft Intune or similar tools. Documentation Maintain clear and up-to-date technical documentation for internal processes and user-facing guides. On-Call Support Participate in an occasional on-call rotation to resolve critical access issues and emergency system outages. Requirements Hands-on Azure Experience Proven experience managing Azure Remote VMs, Azure Virtual Desktop, or similar cloud-based environments. Microsoft 365 Expertise Strong proficiency in administering Exchange Online, SharePoint, and Microsoft Teams. Environment Familiarity Comfortable troubleshooting and supporting both Windows (primary) and Linux (secondary) environments. Scripting Ability to use PowerShell to automate administrative tasks and manage bulk user changes. Technical Troubleshooting Strong diagnostic skills across hardware, software, and networking issues. Tools Experience using Jira for ticket management and Confluence for documentation. Education & Certifications A degree in Information Technology or relevant certifications (e.g., AZ-104: Azure Administrator Associate) are highly regarded. Experience 3+ years of experience in technical support, IT operations, or junior systems administration roles. Soft Skills User-Centric Mindset Patient and clear when assisting users with technical challenges. Self-Starter Able to work independently and effectively manage a ticket queue with minimal supervision. Detail-Oriented Accurate and methodical when managing permissions, configurations, and security settings. Composure Under Pressure Remains calm and effective when responding to critical incidents and service disruptions. What do they offer? Inspiring Workspace Modern office in Sliema, Malta, featuring sea views, shower facilities, and an open-plan working environment. Well-being Focus Access to a dedicated Mental Well-Being Program. Rewards Employee referral bonus scheme. Fitness Discounted gym membership. Health & Wellness Private health insurance, dental insurance, and wellness vouchers. Vibrant Culture Regular social gatherings, team-building activities, and company events. Flexibility Hybrid working model to support work-life balance.

Department: Social Media Reports to: Head of Social Type: Full-time Location: Malta About the Role We are seeking a highly motivated Influencer Marketing Coordinator (German Speaking) to join our growing marketing team. The ideal candidate has a strong understanding of the DACH market (Germany, Austria, Switzerland), with knowledge of the Swiss market considered a plus. This role requires a passion for digital entertainment, streaming, and social media, along with proven experience in building and managing influencer partnerships that drive user acquisition and brand growth.   Key Responsibilities Strategy & Execution Develop and implement influencer marketing strategies focused on lead generation and customer acquisition. Collaborate with marketing and content teams to align influencer campaigns with broader initiatives. Influencer Management Identify, evaluate, and build relationships with influencers, streamers, and brand ambassadors across the DACH region. Assess the quality and authenticity of influencer channels before onboarding. Manage campaigns end-to-end, including briefing, execution, and post-campaign evaluation. Negotiate contracts and oversee influencer budgets. Campaign Monitoring & Optimisation Track campaign performance daily and ensure all influencer activity goes live as scheduled. Monitor and analyse German-language engagement (e.g., chats, comments), suggesting improvements to increase interaction and manage negative feedback. Measure campaign performance against KPIs and optimise for improved ROI. Compile reports, analyse results, and provide actionable insights for future campaigns. Relationship & Community Management Act as the main point of contact between influencers and internal teams. Maintain strong relationships with influencers through regular communication and feedback. Ensure alignment on campaign timelines, deliverables, and expectations. Market & Trend Analysis Stay up to date with trends in social media, influencer marketing, and streaming within the DACH region. Identify new opportunities, platforms, and strategies to enhance influencer marketing efforts.   Key Performance Indicators (KPIs) Customer acquisition metrics (e.g., new users) Customer value and retention metrics Influencer budget management and return on investment (ROI)   Requirements Fluent or professional proficiency in German (C1 or above) – required Strong proficiency in English – required Solid understanding of the DACH digital landscape; Swiss market knowledge is advantageous Proven experience in influencer marketing, ideally within digital entertainment, gaming, or related industries Passion for streaming, social media, and content creation Strong communication, negotiation, and relationship-building skills Analytical mindset with the ability to interpret performance data Excellent organisational skills and ability to manage multiple campaigns   Nice to Have Experience working with streamers or live content creators. Background in online gaming or iGaming. Familiarity with influencer marketing tools and performance-tracking platforms.   For a confidential conversation please apply and get in touch - bryan.enriquez@pentasia.com

The successful candidate will work on the technical and visual aspects of casino and slot-style games, focusing on real-time rendering, shader creation, and overall graphical excellence. This role offers the freedom to work end-to-end on projects,  from early design discussions to final visual polish,  while collaborating with experienced programmers, artists, and designers. You’ll play a key role in ensuring that the games deliver stunning, optimized visuals that stand out in a competitive market. Main Responsibilities: Develop and maintain rendering systems to support high-quality visuals. Implement and optimize shaders, lighting, and visual effects. Collaborate with artists and designers to translate creative vision into technical solutions. Research and apply new rendering techniques to improve visual fidelity and performance. Troubleshoot and optimize graphics performance. Support existing projects by maintaining and improving rendering-related features. Polish visuals to ensure a premium player experience. Desired Experience: 4-7 years of programming experience in game or graphics development. Skills in C++, C#, Java, or JavaScript (C# is an advantage). Good understanding of real-time rendering, shader programming, and GPU optimization. Experience with layering, masks, and visual composition. Fluent in Romanian and intermediate English.    

  A leading global player in the rapidly growing iGaming market is looking for a Payments Solutions Manager to join the team and support in the Norwegian Market . Location: St. Julian’s, Malta (Hybrid)   Are you passionate about architecting a highly resilient, high-converting payment  Key Responsibilities Active Scouting: Continuously scan the Nordic markets and the broader fintech landscape. Gap Analysis & Implementation: Identify precisely what payment methods are missing or underperforming when a new brand is added or an existing brand scales.  Evaluating Viability: Help confirm the business value and technical feasibility of new Payment Service Providers (PSPs) before the onboarding process is initiated. Relentlessly monitor and investigate PSP acceptance rates per brand.  Design a highly resilient payment infrastructure for the Norwegian market. Data-Driven Adjustments: Use available PSP statistics to constantly tweak and optimize the payment offering, ensuring the most cost-effective and highest-converting setup per market. Build Strategic Partnerships Commercial Negotiation: Handle initial negotiations and periodic re-negotiations of contracts, leveraging your strong relationships to secure the most competitive terms.   Skills & Qualifications 2+ years of experience in a payments within the gambling industry dealing with MGA licenced brands Strong analytical skills with experience reviewing financial data  Proficiency in monitoring dashboards or payment systems  What's in it for you ? A competitive remuneration package including a company bonus scheme!  Fantastic quarterly team events and weekly company events  A one-time bonus to help you set up a comfortable workstation at home On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere  Wellbeing allowance A comprehensive, International Private Health Insurance Breakfast at the office on Tuesdays Lunch at the office on Mondays and Wednesdays

Financial Accountant: PSP & Cash Management Finance - Sliema, Malta (Hybrid) Salary EUR35-40K A growing people-first iGaming organisation  on Malta is looking for a valued member of their team, a Financial Accountant. Primary Responsibilities: PSP Operations & Analysis · Portal fluency: Navigate the back-office portals of all major PSPs to retrieve statements, settlement reports, and transaction-level data without assistance. · Daily PSP monitoring: Monitor PSP balances daily; flag PSPs requiring top-ups or withdrawals and action or escalate accordingly. · Reconciliation: Reconcile PSP transactions end-to-end using tools like Aurum; resolve breaks and aged items in a timely manner. · Fee verification: Verify that PSP fees charged are in line with agreed commercial terms and escalate discrepancies. · Settlement tracking: Ensure PSPs settle within agreed timeframes; follow up on delays and document outcomes. · Monthly service-charge reconciliation: Perform monthly reconciliation of service charges applicable to deposits and withdrawals. · PSP inbox management: Own and manage PSP-related email inboxes; triage, respond to, and escalate queries promptly and professionally. · Statement downloads & filing: Download, organise, and archive PSP statements and supporting documentation on a timely basis. · PSP KPI reporting: Prepare and distribute regular KPI dashboards covering PSP performance: transaction volumes, fee ratios, settlement timing, balance positions, and exceptions. · New PSP onboarding: Liaise with the Payments team prior to new PSP go-lives; clarify commercial terms, integration timelines, and fee structures ahead of first transactions.   Primary Responsibilities: Cash Management · Daily cash monitoring: Monitor cash and e-money balances across all PSP accounts and wallets on a daily basis. · Payment initiation: Initiate outgoing payments (PSP top-ups/withdrawals) via online banking portals and payment platforms, in line with authorisation controls and approval workflows. · Cash movement tracking: Track and log all incoming and outgoing cash flows (receipts, settlements and fee deductions) ensuring every movement is accounted for and reconciled to the books. · Cash reporting: Prepare regular cash position reports summarising balances by account and currency, flagging exceptions, low-balance risks, or unexpected movements for management review. · Forecast support: Assist in the preparation of short-term cash flow forecasts; flag projected shortfalls or surplus positions in advance. · Bank & portal access management: Maintain working knowledge of all active banking and payment portals; ensure statements and confirmations are downloaded, filed, and reconciled on schedule. · FX awareness: Flag significant FX exposures arising from multi-currency cash positions; support the preparation of currency conversion instructions as directed.   Secondary Responsibilities: General Accounting · Upload PSP transactions and fees into Xero accurately and on schedule. · Post journals and perform general bookkeeping. · Assist with weekly payment runs. · Prepare bi-weekly PSP balance reports. · Assist with audit queries, financial statement preparation, and VAT returns. · Support daily and month-end accounting tasks as required. · Prepare ad-hoc reports as requested. · Undertake any other tasks as required by the Company from time to time.   WHO ARE YOU? Essential · Hands-on PSP experience: You have worked directly with payment service providers in a finance or payments operations role: you know how PSP portals work, what to look for, and how to resolve issues. · Cash management experience: You have monitored multi-account cash positions, initiated and tracked payments, and produced cash reports in a fast-moving operational environment. · Reconciliation expertise: Proven ability to reconcile high volumes of PSP or payment transactions accurately and within SLA. · KPI-oriented mindset: Comfortable building and owning PSP performance reporting; you understand what the numbers mean and can communicate findings clearly. · Inbox management discipline: Experience managing high-volume operational email inboxes in a structured, timely manner. · A bachelor's degree in Accounting or Finance (or equivalent professional experience). · At least 2 years' experience in a finance or payments operations role with direct PSP experience. · Proficiency in written and spoken English. · Excellent command of MS Excel and/or Google Sheets. · Strong communication and interpersonal skills. · Positive can-do attitude with a high degree of attention to detail.   Highly Advantageous · Hands-on experience with the Aurum Reconciliation Tool would be a plus. · Experience with Xero accounting software. · Experience managing cash across multiple entities and currencies in a group structure. · ACCA or ACA part-qualification, or currently studying · Automation mindset: experience using scripts, macros, or workflow tools to reduce manual effort.   WHAT THEY OFFER? · HQ in Sliema, Malta with fantastic sea views · Hybrid working model. · Mental Well-Being Program. · Friday social gatherings on the terrace. · Team and Company events. · Refer a Friend Bonus. · Combination of Private Health Insurance, Dental Insurance and vouchers. · Discounted gym membership