We're a global people business - the leading recruitment consultancy in iGaming, having placed over 10,000 candidates in casino and sports betting jobs worldwide.
The successful candidate will work on the technical and visual aspects of casino and slot-style games, focusing on real-time rendering, shader creation, and overall graphical excellence.
This role offers the freedom to work end-to-end on projects, from early design discussions to final visual polish, while collaborating with experienced programmers, artists, and designers.
You’ll play a key role in ensuring that the games deliver stunning, optimized visuals that stand out in a competitive market.
Main Responsibilities:
Develop and maintain rendering systems to support high-quality visuals.
Implement and optimize shaders, lighting, and visual effects.
Collaborate with artists and designers to translate creative vision into technical solutions.
Research and apply new rendering techniques to improve visual fidelity and performance.
Troubleshoot and optimize graphics performance.
Support existing projects by maintaining and improving rendering-related features.
Polish visuals to ensure a premium player experience.
Desired Experience:
4-7 years of programming experience in game or graphics development.
Skills in C++, C#, Java, or JavaScript (C# is an advantage).
Good understanding of real-time rendering, shader programming, and GPU optimization.
Experience with layering, masks, and visual composition.
Fluent in Romanian and intermediate English.
A leading global player in the rapidly growing iGaming market is looking for a Payments Solutions Manager to join the team and support in the Norwegian Market .
Location: St. Julian’s, Malta (Hybrid)
Are you passionate about architecting a highly resilient, high-converting payment
Key Responsibilities
Active Scouting: Continuously scan the Nordic markets and the broader fintech landscape.
Gap Analysis & Implementation: Identify precisely what payment methods are missing or underperforming when a new brand is added or an existing brand scales.
Evaluating Viability: Help confirm the business value and technical feasibility of new Payment Service Providers (PSPs) before the onboarding process is initiated.
Relentlessly monitor and investigate PSP acceptance rates per brand.
Design a highly resilient payment infrastructure for the Norwegian market.
Data-Driven Adjustments: Use available PSP statistics to constantly tweak and optimize the payment offering, ensuring the most cost-effective and highest-converting setup per market.
Build Strategic Partnerships
Commercial Negotiation: Handle initial negotiations and periodic re-negotiations of contracts, leveraging your strong relationships to secure the most competitive terms.
Skills & Qualifications
2+ years of experience in a payments within the gambling industry dealing with MGA licenced brands
Strong analytical skills with experience reviewing financial data
Proficiency in monitoring dashboards or payment systems
What's in it for you ?
A competitive remuneration package including a company bonus scheme!
Fantastic quarterly team events and weekly company events
A one-time bonus to help you set up a comfortable workstation at home
On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere
Wellbeing allowance
A comprehensive, International Private Health Insurance
Breakfast at the office on Tuesdays
Lunch at the office on Mondays and Wednesdays
Financial Accountant: PSP & Cash Management
Finance - Sliema, Malta (Hybrid)
Salary EUR35-40K
A growing people-first iGaming organisation on Malta is looking for a valued member of their team, a Financial Accountant.
Primary Responsibilities: PSP Operations & Analysis
· Portal fluency: Navigate the back-office portals of all major PSPs to retrieve statements, settlement reports, and transaction-level data without assistance.
· Daily PSP monitoring: Monitor PSP balances daily; flag PSPs requiring top-ups or withdrawals and action or escalate accordingly.
· Reconciliation: Reconcile PSP transactions end-to-end using tools like Aurum; resolve breaks and aged items in a timely manner.
· Fee verification: Verify that PSP fees charged are in line with agreed commercial terms and escalate discrepancies.
· Settlement tracking: Ensure PSPs settle within agreed timeframes; follow up on delays and document outcomes.
· Monthly service-charge reconciliation: Perform monthly reconciliation of service charges applicable to deposits and withdrawals.
· PSP inbox management: Own and manage PSP-related email inboxes; triage, respond to, and escalate queries promptly and professionally.
· Statement downloads & filing: Download, organise, and archive PSP statements and supporting documentation on a timely basis.
· PSP KPI reporting: Prepare and distribute regular KPI dashboards covering PSP performance: transaction volumes, fee ratios, settlement timing, balance positions, and exceptions.
· New PSP onboarding: Liaise with the Payments team prior to new PSP go-lives; clarify commercial terms, integration timelines, and fee structures ahead of first transactions.
Primary Responsibilities: Cash Management
· Daily cash monitoring: Monitor cash and e-money balances across all PSP accounts and wallets on a daily basis.
· Payment initiation: Initiate outgoing payments (PSP top-ups/withdrawals) via online banking portals and payment platforms, in line with authorisation controls and approval workflows.
· Cash movement tracking: Track and log all incoming and outgoing cash flows (receipts, settlements and fee deductions) ensuring every movement is accounted for and reconciled to the books.
· Cash reporting: Prepare regular cash position reports summarising balances by account and currency, flagging exceptions, low-balance risks, or unexpected movements for management review.
· Forecast support: Assist in the preparation of short-term cash flow forecasts; flag projected shortfalls or surplus positions in advance.
· Bank & portal access management: Maintain working knowledge of all active banking and payment portals; ensure statements and confirmations are downloaded, filed, and reconciled on schedule.
· FX awareness: Flag significant FX exposures arising from multi-currency cash positions; support the preparation of currency conversion instructions as directed.
Secondary Responsibilities: General Accounting
· Upload PSP transactions and fees into Xero accurately and on schedule.
· Post journals and perform general bookkeeping.
· Assist with weekly payment runs.
· Prepare bi-weekly PSP balance reports.
· Assist with audit queries, financial statement preparation, and VAT returns.
· Support daily and month-end accounting tasks as required.
· Prepare ad-hoc reports as requested.
· Undertake any other tasks as required by the Company from time to time.
WHO ARE YOU?
Essential
· Hands-on PSP experience: You have worked directly with payment service providers in a finance or payments operations role: you know how PSP portals work, what to look for, and how to resolve issues.
· Cash management experience: You have monitored multi-account cash positions, initiated and tracked payments, and produced cash reports in a fast-moving operational environment.
· Reconciliation expertise: Proven ability to reconcile high volumes of PSP or payment transactions accurately and within SLA.
· KPI-oriented mindset: Comfortable building and owning PSP performance reporting; you understand what the numbers mean and can communicate findings clearly.
· Inbox management discipline: Experience managing high-volume operational email inboxes in a structured, timely manner.
· A bachelor's degree in Accounting or Finance (or equivalent professional experience).
· At least 2 years' experience in a finance or payments operations role with direct PSP experience.
· Proficiency in written and spoken English.
· Excellent command of MS Excel and/or Google Sheets.
· Strong communication and interpersonal skills.
· Positive can-do attitude with a high degree of attention to detail.
Highly Advantageous
· Hands-on experience with the Aurum Reconciliation Tool would be a plus.
· Experience with Xero accounting software.
· Experience managing cash across multiple entities and currencies in a group structure.
· ACCA or ACA part-qualification, or currently studying
· Automation mindset: experience using scripts, macros, or workflow tools to reduce manual effort.
WHAT THEY OFFER?
· HQ in Sliema, Malta with fantastic sea views
· Hybrid working model.
· Mental Well-Being Program.
· Friday social gatherings on the terrace.
· Team and Company events.
· Refer a Friend Bonus.
· Combination of Private Health Insurance, Dental Insurance and vouchers.
· Discounted gym membership
CRM Manager (Sao Paulo, Brazil)
We are hiring a CRM Manager to join a fast-growing international iGaming company expanding its operations in Brazil.
This role will be responsible for leading CRM strategy, customer lifecycle management, retention initiatives, and engagement programs, ensuring sustainable growth, improved customer lifetime value, and strong player retention across the Brazilian market.
Key Responsibilities:
Own and execute the CRM and customer lifecycle strategy for the Brazil market.
Plan and manage CRM communication calendars and engagement campaigns across multiple channels.
Develop customer segmentation models and personalized communication strategies.
Build, optimize, and manage automated lifecycle journeys and trigger-based CRM workflows.
Monitor retention, engagement, churn, conversion, and campaign performance metrics.
Lead A/B testing initiatives to optimize messaging, incentives, customer journeys, and campaign effectiveness.
Collaborate closely with Product, UX, Operations, VIP, Risk, Finance, and Compliance teams.
Ensure CRM initiatives comply with regulatory requirements and responsible gaming standards.
Generate performance reports, insights, and optimization recommendations for leadership.
Requirements:
5+ years of experience in CRM, retention, lifecycle marketing, customer engagement, or related areas.
Proven experience managing CRM campaigns across Email, Push Notifications, SMS, WhatsApp, and In-App Messaging.
Strong understanding of customer segmentation, lifecycle journey design, and automation strategies.
Experience building automated CRM flows and trigger-based campaigns.
Strong analytical skills with the ability to interpret retention, churn, conversion, and engagement data.
Experience collaborating with Product, Operations, Data, UX, and Customer Support teams.
Strong project management and execution capabilities.
Ability to balance strategic planning with hands-on operational execution.
Professional English communication skills.
Nice to Have:
Experience within iGaming, Sports Betting, Online Casino, Fintech, E-commerce, or other high-frequency digital products.
Experience with gamification and retention mechanics such as cashback, missions, loyalty programs, tournaments, rankings, and challenges.
Experience with CRM automation platforms and customer data platforms (CDPs).
Basic SQL knowledge and familiarity with BI and reporting tools.
Experience managing bonus ROI, incentive costs, and anti-abuse controls.
Experience supporting VIP retention and personalization strategies.
Experience operating in regulated markets or compliance-heavy industries.
What We're Looking For:
Strategic CRM leader with a strong focus on retention, engagement, and customer lifetime value.
Data-driven professional who can turn insights into actionable CRM initiatives.
Hands-on operator capable of executing campaigns while driving long-term strategy.
Strong communicator who can collaborate effectively across multiple departments.
Results-oriented professional who thrives in fast-paced and high-growth environments.
Customer-centric mindset with a passion for creating engaging player experiences.
This is an excellent opportunity to join an international company during a key growth phase and play a strategic role in building and scaling CRM operations in Brazil.
Senior Affiliate Manager
Location: Malta
Work Setup: Hybrid or office-based role
Travel Requirements: The successful candidate must be open to travelling internationally for industry expos/conferences such as ICE, SiGMA and other networking events, as well as occasional visits to additional company HQs and partner locations.
Role Overview:
Our client is looking for a commercially driven Senior Affiliate Manager to take ownership of affiliate operations on a global level across multiple markets and verticals, rather than focusing on a single country or region.
This is a strategic and hands-on opportunity for someone who understands international affiliate marketing within iGaming and can help build structure, processes and long-term scalability within an evolving affiliate setup. The role offers strong long-term growth potential, with the opportunity to develop into a Head of Affiliates position over time and build regional teams globally.
Key Responsibilities
Manage and grow affiliate partnerships across multiple international markets
Develop and organise the global affiliate function and help establish scalable internal processes
Build and maintain strong relationships with affiliates, partners and key stakeholders
Identify new affiliate opportunities and growth channels across various geographies
Analyse affiliate performance and optimise campaigns based on market trends and KPIs
Coordinate affiliate activities across different regions and support future team expansion
Monitor traffic quality and identify potential fraud/scam activity, particularly within high-risk markets such as Brazil
Work closely with internal teams to improve reporting, communication and operational efficiency
Attend industry events, expos and networking conferences internationally
Requirements
Proven experience within the iGaming industry, particularly across Online Casino and Sportsbook
Strong understanding of international affiliate marketing across multiple regulated and non-regulated markets
Experience managing affiliates globally rather than within a single local market
Strong exposure to LATAM/Brazil, Canada and Australia markets
Previous experience managing or leading teams is highly desirable
Ability to work in a relatively unstructured environment and build processes from the ground up
Understanding of different affiliate acquisition channels and how they vary across markets
Commercially minded with strong communication and relationship-building skills
Fluent English required
Spanish and/or Portuguese would be considered a strong advantage
Does this sound like you or someone you know? Apply now or reach out to me directly at: chrysavgi.patera@pentasia.com
An exciting opportunity for a Sr Data, Analytics and Martech leader to join a fast-growing online casino business at a foundational stage. This person will build the data function from scratch, creating the foundations for analytics, tracking, attribution, BI, customer insight and marketing technology.
This is a hands-on leadership role for someone who understands both data analytics and digital marketing measurement. The business is currently migrating platforms and building its internal team, so they need someone who can define the strategy, but also get close to the data, vendors, tagging, attribution models and reporting setup.
Main Responsibilities:
Build and lead the data, analytics and marketing technology function.
Create the data foundations, reporting framework and single source of truth for key business KPIs.
Define tracking standards across web, app, CRM, paid media, affiliates and product journeys.
Build a clear attribution and digital marketing measurement framework.
Pull together data from platform providers, marketing channels and third-party tools such as paid social, search and CRM platforms.
Support commercial, product, CRM and marketing teams with actionable analytics.
Develop insight around customer behaviour, game performance, retention, churn, lifetime value and recommendations.
Work closely with vendors and internal stakeholders to ensure data is structured, reliable and usable.
Remain hands-on when needed, including extracting and analysing data using tools such as SQL, MySQL and/or Python.
Desired experience:
Data, analytics, BI, commercial analytics or marketing technology.
Strong understanding of digital marketing, tracking, attribution and key marketing KPIs.
Ability to work hands-on with data, not just advise from a management level.
Strong knowledge of BI, reporting, data architecture, KPI frameworks and data governance.
Understanding of CRM analytics, customer lifecycle, retention, churn and LTV.
Strong stakeholder management skills and the ability to explain complex data topics clearly.
A UK based company is looking to hire a Compliance Manager.
The Compliance Manager leads and manages our compliance framework across all areas of the business. This role is critical in ensuring our competitions, marketing activity, payment processes and customer interactions fully comply with UK laws, regulations and industry best practice.
You will act as the subject-matter expert on regulatory compliance, working closely with senior leadership, marketing, product and operations teams to ensure compliance is embedded into everything we do.
Responsibilities include;
Ensure full compliance with UK legislation relevant to online competitions, including the Gambling Act 2005, CAP Code, Consumer Protection laws and data protection (UK GDPR).
Assess whether competitions are structured as prize competitions, free draws or skill-based formats and ensure they meet legal requirements.
Review and maintain all competition Ts&Cs to ensure compliance and fairness.
Monitor regulatory developments and advise the business on changes impacting operations.
Develop, implement and maintain compliance policies, procedures and internal controls.
Conduct compliance risk assessments and audits, identifying gaps and recommending improvements.
Establish, implement and maintain the QMS in line with ISO 9001
Maintain accurate compliance records and documentation.
Review marketing materials, website content, terms & conditions and promotional campaigns for regulatory and advertising compliance.
Work closely with marketing teams to ensure transparent, fair and compliant customer communications.
Oversee processes relating to fairness, prize fulfilment, complaints handling, chargebacks, scam emails and customer support compliance, leading investigations where required.
Ensure robust processes for age verification, AML (where applicable) and responsible participation.
Accountable for implementation and ongoing management of GDPR compliance across the business, including identifying, investigating and responding to data breaches and Data Subject Access Requests.
Acts as internal Data Protection Officer
Provide compliance training and guidance across the business, acting as subject matter expert.
Act as the primary point of contact for compliance queries and escalation.
Develop and maintain rules for access to restricted or sensitive data
Support due diligence and compliance oversight of payment providers, software partners and suppliers.
Assist with audits or information requests from regulators, payment providers or external advisors.
Experience Required:
Proven experience in a compliance, regulatory or legal role within an online, digital, gambling, gaming or promotions-led business.
Experience working with or advising online competition, prize draw, gaming or gambling businesses.
Familiarity with ASA rulings, CAP Code enforcement and Gambling Commission guidance.
Compliance qualification (e.g. ICA, CII or similar) or legal background.
Strong knowledge of UK regulatory frameworks relating to competitions, promotions or gambling.
Excellent understanding of consumer protection, advertising standards and UK GDPR.
This is a hybrid working arrangement, three days per week in the office.
Customer Service Agent (Finnish Speaking)
Location: Malta | Hybrid
Salary: €25,000 – €30,000
About the Role
We’re looking for a friendly and proactive Finnish-speaking Customer Service Agent to join a fast-growing international iGaming company in Malta. As the first point of contact for players, you’ll provide support via phone, chat, and email, ensuring a smooth, safe, and positive customer experience in a regulated online gaming environment.
Responsibilities
Support customers in Finnish and English via chat, email, and phone
Assist with account queries, verification, deposits, withdrawals, and promotions
Review KYC documents and perform security checks
Resolve customer issues professionally and efficiently
Collaborate with teams such as Risk, Fraud, and Responsible Gaming
Maintain accurate records in line with internal and legal requirements
Support translation and localisation tasks when needed
Contribute to a positive and collaborative team environment
What We’re Looking For
Fluent Finnish and English, written and spoken
Strong communication and customer service skills
Comfortable working shifts, including future night shifts
Flexible and motivated to grow within a scaling company
Responsible, accurate, and detail-oriented
Previous customer support experience is a plus
Interest in online gaming or sports betting is an advantage
What’s Offered
Hybrid working model
Lunch allowance for office days
Full reimbursement of office parking costs
Growth and development opportunities within a fast-growing company
International and supportive work environment
Customer Support & Risk Control Manager (Sao Paulo, Brazil)
We are hiring a Customer Support & Risk Control Lead to join a fast-growing international iGaming company expanding its operations in Brazil.
This role will lead both Customer Support and Risk Control teams, ensuring an excellent customer experience while maintaining strong fraud prevention, risk management, and operational controls.
Key Responsibilities:
Manage Customer Support and Risk Control daily operations.
Lead, coach, and develop frontline teams.
Handle complex customer escalations involving payments, account issues, KYC, bonuses, and platform-related concerns.
Monitor and investigate fraud, bonus abuse, multi-accounting, payment risks, chargebacks, and suspicious user activity.
Track team KPIs, service quality, productivity, and operational performance.
Improve processes, SOPs, workflows, and operational efficiency.
Collaborate closely with Product, CRM, Payments, Compliance, and Tech teams.
Requirements:
5+ years of experience in Customer Support, Risk, Operations, or related areas.
At least 2 years of people management experience.
Experience managing customer escalations, operational processes, and risk investigations.
Strong analytical and problem-solving skills.
Experience working in fast-paced, high-volume environments.
Professional English communication skills.
Nice to Have:
Experience within iGaming, sportsbook, casino, fintech, e-commerce, or digital platforms.
Knowledge of KYC/AML, payment risk, fraud prevention, and CRM/ticketing systems.
Experience building or scaling operational teams.
What We're Looking For:
Hands-on leader who can balance customer experience and risk management.
Strong executor with excellent attention to detail.
Calm under pressure and comfortable handling sensitive situations.
Data-driven, proactive, and highly organized.
This is an excellent opportunity to join an international company during a key growth phase and play a strategic role in building and scaling operations in Brazil.
Our client is looking for an Online Casino Manager who is well versed in the Philippines market and its licensing framework. The role is based in Manila so either you will be already on the ground or open to relocation to the city.
You will have strong experience of
Solid experience on Social Media promotions and acquisition.
Experience with live streamers
Knowledge of the Philippines Market
Good knowledge of online Casino games.
Experience of working with Vendors to run joint campaigns and secure the best games.
Experience in casino retention promotions and dealing with audience segmentation.
If this sound like you then please get in touch for more information.