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Pentasia are supporting a rapidly growing B2B Provider in their search for a Casino Executive. The successful candidate will manage daily casino game releases and optimisation, coordinate promotions and roadmaps, and use performance and market insights to improve game positioning across multiple platforms.   Responsibilities & tasks : Execute daily game releases: set up new games, perform testing, and ensure correct placement within the relevant categories. Continuously update game ordering and positioning across all managed casinos, based on performance and product guidelines. Assist in building monthly roadmaps by providing operational input, game suggestions, and promotional ideas. Track and follow up on roadmap execution with clients: game launches, promotions, tournaments, and ensure timelines are respected. Monitor competitors and market trends daily (new games, top performers, promotions) and actively share actionable insights with the product team.   Experience required : 1+ years of experience in online casino department Strong understanding of casino game types, games mechanics, features, and player incentives. Strong interest in casino products (slots, crash games, table games, live casino) Experience with casino platforms and CMS tools Experience working with cross-functional teams (CRM, Risk, Product). Ability to work in a fast-paced, high-growth environment with a hands-on and analytical approach. Experience in African markets or emerging markets (Latam, Asia)   Secondary skills (people skills, know-how) : Strong organizational skills and ability to manage priorities Effective communication with diverse clients Ability to adapt the product to different markets Flexible and collaborative mindset Strong team spirit and support for colleagues     If you or someone in your network would be interested in the opportunity, please apply and reach out to me for more information! bryan.enriquez@pentasia.com

Senior Customer Support Specialist (Dutch Speaking) Location: Malta (Hybrid) Salary: Up to €30K + Bonus + Relocation Package About the Role Join a fast-growing international iGaming company as a Senior Customer Support Specialist, where you’ll play a key role in delivering excellent player experiences while supporting team performance. This is a great opportunity to step into a senior, leadership-track position with real impact. Responsibilities Provide high-quality support via live chat, email, and phone Handle complex queries and manage escalations efficiently Review KYC documents and process withdrawals in line with compliance Support fraud detection and account monitoring activities Act as a senior team member during busy or critical periods Assist with onboarding, coaching, and knowledge sharing Support Team Leads in tracking KPIs (CSAT, response times, ticket volumes) Collaborate with product, payments, and compliance teams Take ownership of specific markets, features, or workflows What We’re Looking For 2+ years’ experience in customer support within iGaming or a similar environment Good understanding of KYC, payments, and fraud/risk processes Fluent in Dutch and English Strong communication skills and a proactive, team-oriented mindset Ability to multitask and perform under pressure Comfortable working shifts, including nights Interest in sports or casino products is a plus Interest in tools/AI to improve efficiency is an advantage What’s On Offer Salary up to €30K + bonus Relocation package to Malta Hybrid working + home office allowance Work remotely abroad benefit Private health insurance (including dental) Wellbeing allowance Regular team events and company socials

CRM Manager Location: Philadelphia, PA, United States (Hybrid) Job Type: Full-Time Salary: $100,000 – $130,000/year My client is a growing leader in gaming and digital engagement solutions, partnering with operators and brands to drive customer loyalty, retention, and revenue growth through data-driven marketing strategies. With a strong focus on innovation and responsible gaming, they support a diverse and expanding portfolio of clients across the U.S. We are seeking a CRM Manager to join a collaborative and high-performing marketing team. This role is ideal for someone who thrives at the intersection of analytics, execution, and strategy, and who enjoys managing multiple priorities while delivering best-in-class CRM campaigns. Position Summary The CRM Manager is responsible for developing, executing, and optimizing customer relationship management strategies across digital channels to strengthen customer engagement and lifetime value. This role leads end-to-end campaign execution, leverages data insights to inform decisions, and partners closely with internal and external stakeholders to meet client objectives. The ideal candidate brings strong project management skills, a quantitative mindset, and hands-on experience with CRM platforms in a dynamic, fast-paced environment. Key Responsibilities CRM Strategy & Campaign Execution Manage the execution of email, push, and in-app messaging campaigns to support client goals. Own campaigns end-to-end, including targeting, segmentation, setup, testing, execution, fulfillment, reporting, and optimization. Create and manage personalized messaging modules and automated campaign journeys. Develop, launch, and manage promotional campaigns for clients across CRM channels. Analytics & Optimization Analyze campaign performance metrics to generate actionable insights and recommendations. Continuously optimize CRM marketing programs to improve engagement, retention, and revenue outcomes. Support data-driven decision-making across CRM initiatives. Technology & Vendor Management Manage relationships with CRM software vendors and ensure effective use of CRM technologies. Act as a subject-matter resource on CRM tools and digital engagement platforms. Stay current on CRM industry trends, best practices, and emerging technologies, applying insights to strategy development. Qualifications Demonstrated hunger for continuous learning and execution in the digital gaming space. Strong creative problem-solving abilities paired with analytical rigor. Hands-on experience with major CRM platforms, ESPs, and push providers such as Optimove, Braze, Bloomreach, or similar tools. Familiarity with online gaming, sports betting, or casino environments is a strong advantage. Ability to manage multiple priorities independently while contributing effectively within a team environment. Why Join? You enjoy solving complex problems using data and analytics. You naturally ask “why” and enjoy digging deeper to uncover insights. You want to grow your skills while learning from experienced leaders in a dynamic industry. You have an interest in sports betting, gaming, and/or casino environments. You value autonomy and flexibility while also enjoying collaboration and teamwork. Join and be part of a forward-thinking organization where innovation, learning, and execution come together to drive meaningful impact and career growth.  

Dutch Customer Service Agent Location: Malta(Hybrid) Salary: €28,000 per year   About the Role Join a leading online casino team as a Dutch Customer Service Agent, where you’ll support players and deliver a great customer experience. You’ll handle queries across multiple channels and help ensure a smooth and enjoyable player journey. No iGaming experience is needed, full training is provided.   Responsibilities Support customers via chat, phone, and email in Dutch Resolve issues, handle disputes, and escalate when needed Assist players with technical questions and troubleshooting Explain game rules, features, and promotions Collaborate with internal teams to ensure a seamless experience Stay up to date with products, promotions, and industry updates   What We’re Looking For Native-level Dutch and strong English skills Willingness to work shifts, including weekends Strong communication and customer service skills Professional, empathetic, and player-focused mindset Ability to multitask in a fast-paced environment   What’s On Offer Competitive salary (€28,000 + night shift allowance) 5% monthly pension contribution to be paid with salary €1,000 annual wellness allowance Relocation support Hybrid working (after probation) + remote work abroad option Birthday leave + additional anniversary leave Training, career growth, and a supportive team environment Team events, Friday drinks, and free parking

 Business Development Manager  Remote role - Europe iGaming - B2B Solutions provider Remote role  Covering Central & Eastern Europe Stable & established company People centric culture Good level  of autonomy   This established company is now seeking a commercially driven, relationship-oriented Business Development Manager to support its continued growth in central Europe. It already works with some of the biggest names in the industry.  This role is ideal for someone who values a collaborative, respectful culture and takes full ownership. Based anywhere in Europe, ideally Central or Eastern Europe the person in the role will report to the CCO. The role will focus on selling tech solutions to the operators and platform providers in central and easter Europe. You will be required to act as a consultative partner, understanding your client challenges and provide relevant solutions, whilst all the while building long-term, trust-based client relationships.   Candidates will need over 3 years B2B sales, business development, or account management in iGaming (though SaaS, or tech considered). Candidates will also have a proven track record of meeting or exceeding revenue targets as well as possessing strong consultative selling, communication, and relationship-building skills. For further information please contact Karl Harenburg at Pentasia. 

Our client is looking for a Sportsbook CRM specialist to be based in their Madrid office. You will have native Spanish and fluent English and a understanding of how to execute and optimise sports campaigns for the Spanish market primarily. You ideally will have Salesforce experience and be passionate about all things sport related. You understand player behaviour and preferences in the Spanish market. If this sounds like you then please get in touch

Risk and Fraud Analyst Location: Malta Salary: €38,000 Schedule: Monday to Friday (occasional weekend support)   Overview We are looking for a Risk and Fraud Analyst to join a fast-paced B2C iGaming environment. This role focuses on real-time monitoring of player activity, identifying suspicious behaviour, and preventing bonus abuse and multi-accounting rather than deep payment investigations or banking-style fraud work.   You will work closely with Customer Support and Risk to review accounts, apply restrictions where needed, and make quick, practical decisions that protect the platform while maintaining a smooth player experience.   Key Responsibilities Monitor player activity across the casino and sportsbook to identify irregular patterns, bonus abuse, multi-accounting, and affiliate fraud Conduct KYC checks and follow up on verification requirements in line with market standards Apply account limits, restrictions, and closures based on risk indicators Review deposits and withdrawals from a risk perspective, escalating only where necessary (this is not a payments operations role) Analyse gameplay behaviour such as betting patterns, frequency, and game usage to detect manipulation or advantage play Respond to live alerts and operational risk triggers in a timely manner Collaborate daily with Customer Support on account reviews and transaction queries Maintain clear internal records of actions taken and support ongoing risk reporting   An ideal candidate brings Multiple years of experience in Customer Support within iGaming, with hands-on exposure to fraud/risk tasks Strong understanding of bonus abuse, multi-accounting, and player behaviour analysis Comfortable working at a pace, handling volume, and making quick account-level decisions Experience in smaller or mid-sized operators is preferred Practical KYC knowledge and familiarity with common fraud tools Fluent English required; French and Portuguese are a plus Strong Excel and general data handling skills   Nice to Have Exposure to both casino and sportsbook environments Experience with affiliate fraud or gameplay-specific abuse cases (e.g. advantage play patterns)

Our client is looking for a Casino Streamer/Influencer Manager (Fully Remote)   If you live and breathe creator partnerships, then I want to talk to you. I am looking for a Streamer/Influencer Manager to scale my clients  creator network, player base and acquisition efforts. This is an opportunity for a high performing and enthusiastic individual to shape the next chapter of the company as it pioneers the gaming industry. What You’ll Do: Scale Acquisition: Strengthen the pipeline of streamer and acquisition efforts month on month. Find scale to reach the growth targets. Increase Partnerships: Source, engage and onboard streamers across multiple regions. Deal Maker: Secure new streamers and be the deal owner ensuring they achieve the goals of the engagement. Drive Performance: Track and review the performance of our creators and crack the code behind obtaining return on investment. If you live and breath how to optimise streamer relationships and influencer partnerships then please get in touch.

In-House Counsel (Legal & Compliance) Hybrid - Full Time Location - Romania or Malta  This role provides end-to-end legal and compliance support across a multinational iGaming group. Reporting to the Chief Legal & Compliance Officer, the role acts as a key legal advisor to internal teams. Key responsibilities: Legal support: Provide day-to-day legal advice on commercial, corporate, operational, and regulatory matters. Draft, review, and negotiate a wide range of contracts  Support corporate governance, internal structuring, and legal documentation. Advise on areas such as gaming law, AML/CFT, data protection, IP, tax, IT, employment, and commercial law. Manage intellectual property (e.g., trademarks and enforcement actions). Conduct legal research and track regulatory changes across jurisdictions. Compliance support: Advise on compliance matters including gaming, AML/CFT, consumer protection, and competition law. Help develop and maintain compliance frameworks, policies, and risk registers. Manage licensing, certifications, audits, and regulatory submissions across jurisdictions. Monitor regulatory changes and support remediation actions. Contribute to training and compliance awareness across the business. Requirements: At least 5 years’ in-house legal experience, ideally in iGaming (B2B preferred) or a regulated industry. Strong expertise in gaming, commercial, corporate, employment, IT, AML/CFT, and IP law. Skilled in contract negotiation and handling regulatory/audit processes. Strong English communication skills and proficiency with tools like Jira, Google Suite, MS Office, and AI tools. Detail-oriented, proactive, business-focused, and willing to travel occasionally.

In-House Counsel (Legal & Compliance) Hybrid - Full Time Location - Romania or Malta  This role provides end-to-end legal and compliance support across a multinational iGaming group. Reporting to the Chief Legal & Compliance Officer, the role acts as a key legal advisor to internal teams. Key responsibilities: Legal support: Provide day-to-day legal advice on commercial, corporate, operational, and regulatory matters. Draft, review, and negotiate a wide range of contracts  Support corporate governance, internal structuring, and legal documentation. Advise on areas such as gaming law, AML/CFT, data protection, IP, tax, IT, employment, and commercial law. Manage intellectual property (e.g., trademarks and enforcement actions). Conduct legal research and track regulatory changes across jurisdictions. Compliance support: Advise on compliance matters including gaming, AML/CFT, consumer protection, and competition law. Help develop and maintain compliance frameworks, policies, and risk registers. Manage licensing, certifications, audits, and regulatory submissions across jurisdictions. Monitor regulatory changes and support remediation actions. Contribute to training and compliance awareness across the business. Requirements: At least 5 years’ in-house legal experience, ideally in iGaming (B2B preferred) or a regulated industry. Strong expertise in gaming, commercial, corporate, employment, IT, AML/CFT, and IP law. Skilled in contract negotiation and handling regulatory/audit processes. Strong English communication skills and proficiency with tools like Jira, Google Suite, MS Office, and AI tools. Detail-oriented, proactive, business-focused, and willing to travel occasionally.