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Based in Tallinn, Estonia or willing to relocate | *Relocation package provided*   My client is seeking a CRM / Retention Marketing Leader with 3–5 years of experience in the iGaming industry experienced with managing teams and ready to drive player engagement and sustainable revenue growth. You’ll bring deep knowledge of the iGaming ecosystem (affiliates, performance marketing, CRM and retention dynamics) and strong hands-on expertise with CRM systems and automation platforms across multi-brand environments. You’re data-driven yet creative, confident building segmentation, personalization, and multichannel communication strategies, and experienced in defining and executing CRM product roadmaps while overseeing platform development. You thrive in fast-paced, regulated, and highly competitive environments, making smart decisions that scale brand presence and performance. Apply now or email directly at: chrysavgi.patera@pentasia.com  to learn more.

Customer Service Agent (Dutch-Speaking) – Malta   We’re looking for a friendly and proactive Dutch speaker to join our customer service team in Malta. In this role, you’ll support online gaming customers through calls, chat, and email—helping with account questions, payments, security checks, and general problem-solving. Every day is different, and you’ll quickly become an expert in our products.   Location: Malta (Hybrid) Salary: €26,000 per year + bonus   What We’re Looking For Fluent Dutch (spoken and written) Strong multitasking and problem-solving skills Comfortable working shifts, including some nights Interest in using AI tools to boost efficiency Customer service experience is a plus   Your Daily Tasks Assist customers via phone, chat, and email Handle complex cases independently Approve withdrawals and process KYC documents Perform security checks Support with additional tasks when needed   What We Offer Hybrid work setup One-time home office setup bonus Remote work from abroad policy Private health insurance and wellbeing allowance

Job Title: Algorithm Engineer – Recommendation Systems About the Role: We’re seeking a skilled Algorithm Engineer to develop next-generation recommendation systems for a high-traffic gaming platform. You’ll design algorithms that personalize content, boost engagement, and optimize conversion across feeds, search, channels, and in-game experiences. Key Responsibilities: Build and optimize recall, ranking, and re-ranking models for personalized recommendations. Analyze user behavior, preferences, and content metadata to create robust user and content profiles. Collaborate with product, engineering, and analytics teams to turn business requirements into scalable solutions. Leverage large-scale real-time and offline data for modeling, similarity computations, and conversion analysis. Explore multi-modal data (text, image, video) to enhance recommendation diversity and personalization. Requirements: Bachelor’s or higher in CS, Math, Statistics, or related field. 3+ years of experience in recommendation systems or algorithm development. Strong grasp of collaborative filtering, embeddings, sequence modeling, and ranking strategies. Solid analytical, problem-solving, and teamwork skills. Experience with cloud AI platforms or recommendation engineering is a plus. Why Join Us: Work on cutting-edge recommendation tech for a growing gaming platform. Collaborate with a passionate, cross-functional team. Opportunity to experiment with multi-modal AI and state-of-the-art algorithms.

Job Responsibilities: Implement AI applications according to requirements, including large model calls, API development, and data processing. Build an enterprise knowledge base (data cleaning, embedding, vector retrieval). Use vector databases (Milvus/Qdrant/FAISS, etc.) to complete indexing, retrieval, and debugging. Write scripts, DAG processes, MCP tool plugins, and perform other basic engineering work. Job Requirements: Proficient in Python with basic backend development skills. Experience using at least one large model API; RAG/knowledge base experience is preferred. Familiar with either a vector library or an Agent framework. Experience in AI application implementation or a strong interest in large models; strong hands-on skills. Basic knowledge of algorithms and NLP/ML. Experience Requirements: 3+ years of experience in AI-related fields; mathematics, computer science, or related majors preferred. Has practical experience in implementing large-scale enterprise-level models.

A leading B2B provider is redefining service excellence and delivering high-quality experiences to millions of users worldwide. With a workforce of more than 10,000 skilled professionals, the company continues to expand its global footprint, operating from hubs across Europe, Asia, North America, and the Middle East. The team is committed to creating meaningful growth opportunities, investing in talent at every level, and building strong partnerships that support long-term success. Collaboration, ambition, and a shared drive for innovation sit at the heart of the culture, as employees work together to shape the future of the industry. Role: As the Content Manager – Social & Community, you will serve as the central voice of the brand across digital channels. You’ll be responsible for developing and executing a cohesive content strategy for both B2B and B2C audiences, shaping the brand’s online presence through creative storytelling, data-driven insights, and active community engagement. This role suits someone who combines strategic thinking with hands-on creativity and thrives in dynamic, fast-paced environments. Responsibilities: Develop and deliver a comprehensive social and community content strategy aligned with brand goals and audience needs. Create engaging, high-quality content—including posts, short-form videos, graphics, and multimedia assets—tailored to individual platforms. Oversee the content calendar, ensuring consistent, timely, and on-brand output. Build, maintain, and moderate active online communities by responding to messages, fostering conversations, and driving positive engagement. Monitor social channels and forums to track sentiment, identify trends, and gather insights about the brand, industry developments, and competitors. Plan and execute social media campaigns, promotions, and initiatives designed to grow reach, strengthen engagement, and build brand loyalty. Analyse performance metrics using various social and analytics tools, providing clear reports and recommendations to optimise future strategies. Manage the company’s social media platforms and tools, ensuring smooth operation, proper access, and effective communication with platform providers. Stay up to date with emerging social trends, technologies, and best practices to continually elevate the brand’s online presence. Collaborate with marketing, creative, and cross-functional teams to maintain cohesive messaging across all channels. Experience: Proven experience in content management, social media strategy, or community management. Strong understanding of major social platforms (e.g., Facebook, Instagram, X/Twitter, LinkedIn, TikTok) and their best practices. Excellent written and verbal communication skills, with strong attention to detail and creative thinking. Proficiency with social media tools and analytics platforms (e.g., Sprinklr, Hootsuite, Sprout Social, Buffer, Google Analytics) Experience with design, video editing, or multimedia tools is an advantage. A passion for community-building, audience engagement, and elevating brand advocacy. Solid analytical and reporting skills, with the ability to translate data into actionable insights. A collaborative mindset and strong interpersonal skills for working effectively across teams.

Pentasia is actively looking for Game Hosts/Presenters (Relocation to Armenia)! The Company: Our client is currently seeking enthusiastic, motivated, and dynamic individuals to join their team as Game Hosts/Presenters in the Sales and Business Development department, on-site in Armenia. In this role, you will be responsible for overseeing and facilitating various games while maintaining a high level of professionalism and ensuring exceptional customer service.   If you enjoy engaging with people and thrive in a camera-friendly environment, then this exciting opportunity is tailor-made for you!   Responsibilities: Conduct games in accordance with established procedures, ensuring a smooth and enjoyable experience for participants (don't worry, you will receive complete training for the role!) Engage with players through verbal interaction in the game chat, providing guidance and support as needed. Demonstrate honesty and accuracy in all aspects of game presentation. Attend mandatory meetings and training sessions as required. Adhere to designated work schedules and dress code standards. Always uphold the highest professional standards.   Required Qualifications: Fluent in spoken and written Portuguese and English. Strong sense of responsibility and attention to detail. Presentable appearance and grooming. Passion for delivering exceptional customer service. Willingness to work flexible hours, including night shifts, weekends, and public holidays. Benefits and offer: Salary NET $1,000 + incentives. Relocation with Visa assistance. Performance-based bonuses. Company accommodation. Medical insurance coverage. Access to free language courses. Teambuilding activities and corporate events. Complimentary tea, coffee, and refreshments. Flexible working schedule. Free parking facilities. Privilege card for additional perks. Corporate gym access.

Customer Service – Swedish Speaking Pentasia is actively looking for Customer Service Swedish Speaking The Company: Our client is seeking customer-focused, proactive, and detail-oriented individuals to join their Customer Service team in Malta (hybrid). In this role, you will support customers across multiple channels while ensuring a high standard of service and compliance within the iGaming environment. If you enjoy helping people, solving problems, and working in a dynamic setting, this opportunity is an excellent fit. Responsibilities: Support customers via calls, live chat, and email Manage and resolve more complex customer queries Approve withdrawals and process KYC documentation Perform security checks to safeguard customers and the business Follow internal processes, shift schedules, and quality standards Handle relevant ad hoc tasks as required Required Qualifications: Fluent Swedish, written and spoken (additional Nordic languages are a plus) Strong multitasking and problem-solving abilities Comfortable working shifts, including occasional night shifts Interest in using AI tools for workflow efficiency Customer service experience is an advantage Benefits and Offer: Annual salary: €26,000 Bonus scheme Hybrid working model One-time home office setup allowance Working remotely from abroad policy Private health insurance and well-being allowance

Customer Service Agent (Finnish-Speaking) – Malta   We’re looking for a friendly and proactive Finnish speaker to join our customer service team in Malta. In this role, you’ll support online gaming customers through calls, chat, and email—helping with account questions, payments, security checks, and general problem-solving. Every day is different, and you’ll quickly become an expert in our products.   Location: Malta (Hybrid) Salary: €26,000 per year + bonus   What We’re Looking For Fluent Finnish (spoken and written) Strong multitasking and problem-solving skills Comfortable working shifts, including some nights Interest in using AI tools to boost efficiency Customer service experience is a plus   Your Daily Tasks Assist customers via phone, chat, and email Handle complex cases independently Approve withdrawals and process KYC documents Perform security checks Support with additional tasks when needed   What We Offer Hybrid work setup One-time home office setup bonus Remote work from abroad policy Private health insurance and wellbeing allowance

About the Role Our client is looking for a highly skilled Customer Service Manager to lead and elevate their 24/7 Customer Support Center. This position is responsible for overseeing daily operations, managing a large team, optimizing processes, and ensuring an exceptional player experience across multiple iGaming products. This is a strategic and hands-on leadership role within a rapidly growing global company.  Key Responsibilities Leadership & Team Oversight Manage, mentor, and develop a team of 100+ Customer Service Clerks and Supervisors. Conduct individual and group coaching sessions to drive quality and productivity. Oversee recruitment, onboarding, performance evaluations, and talent development. Operational Management Build and refine workflows, scripts, SLAs, and escalation procedures. Handle workforce planning to ensure efficient 24/7 operational coverage. Ensure adherence to company policies, responsible gaming practices, and service standards. Performance & Reporting Track and analyze KPIs such as CSAT, FRT, NPS, handling time, and QA scores. Produce regular reports with insights for operational improvements. Collaborate with product and operations teams to enhance systems and support tools. Cross-Functional Collaboration Work closely with Payments, KYC/AML, Marketing, Affiliates, Tech Support, and VIP teams. Assist with new product launches, promotions, and system implementations. Continuous Improvement Identify process improvement opportunities and automation initiatives. Monitor industry trends and competitor benchmarks to improve CS operations. Promote a culture of operational excellence and innovation. Requirements 5+ years managing Customer Service teams (online or e-commerce). Mandatory iGaming experience (casino, sportsbook, lottery). Proven ability to lead large teams in high-demand environments. Experience with omnichannel tools (Zendesk, Intercom, LiveChat). Knowledge of CRM systems, back-office platforms, and KYC/AML processes. Strong analytical and KPI management skills. Excellent communication skills in English. Willingness and ability to relocate to Costa Rica. Preferred Qualifications Bachelor’s Degree in Business Management or related field. Experience with remote team management. Strong background in process optimization and customer experience strategy. High numerical proficiency and data-driven decision-making skills. What’s in It for You? Full relocation opportunity to a global iGaming hub. Strategic leadership role with high impact on customer experience. Work in a dynamic and fast-growing environment with strong career progression.

Overview:  Pentasia have partnered with a global iGaming organisation in their search for a Senior Internal Communications Manager. In this role, you’ll lead a global internal communications strategy, using compelling storytelling to bring culture and people initiatives to life. Working with HR, leadership and regional teams, you’ll shape key messaging, manage sensitive communications and deliver campaigns that boost engagement and cultural alignment.    What You Will be Doing:  Strategic HR Communications  Develop and lead a global internal communications strategy aligned with our business goals.  Serve as the primary internal comms partner to Marketing, HR and Operations, supporting messaging around business and HR messages, such as employee experience, engagement, change, L&D, recognition.  Manage communications around sensitive or complex people-related topics such as organizational change, policy updates, and leadership announcements.  Employee Engagement & Culture  Design and deliver campaigns that build understanding of and alignment with our culture, values, and ways of working.  Support the rollout and communication of engagement surveys, people policies, and employee programs.  Collaborate on initiatives that celebrate employee milestones, community building, and inclusion.  Content Creation & Storytelling  Develop high-impact content across a variety of formats (email, video, intranet, live events, newsletters) with a strong, consistent tone of voice.  Amplify success stories, employee spotlights, and leadership messaging that reinforce our values.  Channels & Tools  Own and optimize internal communications platforms, making recommendations on the best tools for the business.  Ensure our digital channels are user-friendly, dynamic, and support our culture and ways of working.  Global Communication with Local Adaptability  Ensure consistent, values-led messaging across regions while adapting for cultural and operational differences.  Work closely with local People and Comms leads to align communications and maintain a unified voice.  Measurement & Feedback  Track engagement and effectiveness of internal communications; report on insights and continuously improve based on employee feedback.  Build feedback loops to ensure our communications are responsive, relevant, and employee-informed.    What We Need From You:  8–10+ years of internal communications experience, with a strong focus on HR/people communications.  Experience in a global organization with a geographically and culturally diverse workforce.  Proven ability to deliver communication strategies that support employee engagement and cultural alignment.  Excellent writing, editing, and storytelling skills; able to craft compelling content for all levels of the organization.  Strong stakeholder management and the ability to influence across all levels.   Comfortable handling sensitive topics and managing communications in times of change.  Experience in high-growth or regulated industries (e.g., fintech, gaming, tech).    Intimate knowledge of internal communications tools and employee engagement platforms.    If you or someone in your network would be interested in the opportunity, please reach out to me for more information! bryan.enriquez@pentasia.com