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Business Development Manager – iGaming | Gibraltar    New Business focused Fast growing Casino Games provider Hybrid role/ based in Gibraltar  Competitive base + commission structure This company is one of the fastest growing Casino Games providers, with over 700 partners and with offices around the globe. They are looking for a Business Development Manager to help them continue to expand their presence in the market and acquire new partners. Based in Gibraltar, this role reports into the Head of Sales of the business unit. It will focus on bringing in new business. Some of your time will be client facing where you will be expected to have interactions with both operators & aggregators at conferences around the world. To be successful in the role you will need to have had sales management experience gained in the iGaming sector. You will have solid networks and possess communication, relationship building,  persuasiveness, negotiation skills and be energetic. Interested? Next steps… If this role is of interest, please contact me for an initial discussion at guy.derham@pentasia.com

Customer Support Manager — São Paulo, Brazil We are hiring a Customer Support Manager to join a fast-growing international iGaming company expanding its operations in Brazil. This role will lead and oversee the Customer Support function, ensuring an excellent customer experience while driving team performance, operational efficiency, and continuous improvement across the support operation. Key Responsibilities Manage the day-to-day Customer Support operation. Lead, coach, and develop frontline Customer Support teams. Oversee customer escalations involving payments, account issues, KYC verification, bonuses, and platform-related concerns. Monitor team KPIs, service quality, productivity, response times, and overall operational performance. Establish and maintain high standards for customer service and support quality. Develop and continuously improve Customer Support processes, SOPs, workflows, and operational procedures. Identify opportunities to improve efficiency, customer satisfaction, and team performance. Work closely with Product, CRM, Payments, Compliance, and Tech teams to resolve customer issues and improve the overall customer journey. Support workforce planning, team structure, and operational scaling as the business grows. Provide regular performance updates and operational insights to senior leadership. Requirements 5+ years of experience in Customer Support, Customer Operations, or a related area. At least 2 years of people management experience. Strong experience managing customer-facing teams and high-volume support operations. Experience handling complex customer escalations and operational issues. Strong understanding of Customer Support KPIs, SLAs, productivity, and service quality. Strong analytical, organizational, and problem-solving skills. Experience working in fast-paced and rapidly growing environments. Professional English communication skills. Nice to Have Experience within iGaming, sportsbook, casino, fintech, e-commerce, or digital platforms. Experience with CRM, ticketing, and Customer Support management systems. Experience building, restructuring, or scaling Customer Support teams. Experience working in international or multicultural environments. Familiarity with customer experience and service improvement initiatives. What We're Looking For A hands-on and people-focused leader who can balance customer experience with operational performance. A strong executor who is comfortable working in a fast-paced environment. Someone who is calm under pressure and confident handling complex customer situations. A data-driven and proactive manager with strong attention to detail. An excellent communicator who can collaborate effectively with both local teams and international stakeholders. The Opportunity This is an excellent opportunity to join an international company during a key growth phase and play an important role in building, managing, and scaling the Customer Support operation in Brazil.

Customer Service Agent (Swedish, Dutch, Finnish, Norwegian Speaking) – Malta We’re looking for a friendly and proactive Swedish, Dutch, Finnish, Norwegian speaker to join our customer service team in Malta. In this role, you’ll support online gaming customers through calls, chat, and email—helping with account questions, payments, security checks, and general problem-solving. Every day is different, and you’ll quickly become an expert in our products.   Location: Malta (Hybrid) Salary: €26,000 per year + bonus   What We’re Looking For Fluent Swedish, or Dutch, or Finnish, or Norwegian (spoken and written) Strong multitasking and problem-solving skills Comfortable working shifts, including some nights Interest in using AI tools to boost efficiency Customer service experience is a plus   Your Daily Tasks Assist customers via phone, chat, and email Handle complex cases independently Approve withdrawals and process KYC documents Perform security checks Support with additional tasks when needed   What We Offer Hybrid work setup Home office setup bonus Remote work from abroad policy Private health insurance and wellbeing allowance

Account Manager - Malta based (on-site) Malta based position for someone with prior iGaming account management experience Work for a fast-growing slot game provider Strong base salary + bonuses We are looking for an Account Manager to nurture and grow strong client relationships across European markets within the iGaming industry. In this role, you will act as the key point of contact for partners, maintaining regular communication, strengthening long-term relationships, and ensuring clients receive a high level of service and support. You will work closely with internal teams to coordinate the successful delivery of products and services, while developing a deep understanding of each client’s business needs. By gathering feedback, monitoring satisfaction levels, and resolving issues quickly, you will play a vital role in ensuring partners maximise value from the collaboration. This role also carries a strong commercial focus, identifying opportunities to grow accounts through cross-selling and upselling. Experience working with game developers or operators in the iGaming space would be a strong advantage, particularly with exposure to partners across the European market. Does this sound like you or someone you know? Reach out to guy.derham@pentasia.com