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Executive Director of Operations Schedule: Hybrid (2 - 3 days on-site)  Compensation: $200,000 - $250,000/year + Bonus   About the Role  Our client is seeking an Executive Director of Operations to serve as a strategic and hands-on leader driving operational excellence across the enterprise. This role is both highly strategic and deeply tactical, functioning as a connective hub across the organization to ensure that systems, processes, people, and platforms are aligned to deliver exceptional outcomes for our customers and partners. This leader will operate as a chief-of-staff-style partner to executive leadership, flexing up and down with teams as needed, leading complex programs end-to-end, and collaborating closely with all functions, including Technology, Product Innovation, People & Culture, Marketing, Finance, and Facilities.  What You’ll Do  Lead and execute an enterprise-wide operations strategy aligned with the clients’ mission, values, and long-term strategic plan  Build scalable operational frameworks, systems, and policies that enable growth, efficiency, and continuous improvement  Serve as a trusted partner to executive leadership, supporting strategic planning, program delivery, and cross-functional execution  Act as a cross-functional integrator, driving alignment and accountability across all departments  Oversee process design, workflow optimization, and operational KPIs  Lead vendor strategy, contract performance management, and service-level agreements  Partner with Technology, Product, People & Culture, Finance, and Marketing to ensure systems support evolving organizational needs  Guide system upgrades, data governance, risk mitigation, cybersecurity awareness, and business continuity planning  Own operational budgeting, forecasting, and resource allocation  Ensure compliance across legal, financial, data privacy, cybersecurity, and organizational policies  Maintain readiness for audits, certifications, and regulatory requirements  What We’re Looking For  Experience & Education  Bachelor’s degree in Business Administration, Operations, Finance, or related field (Master’s preferred)  10+ years of progressive operational leadership experience  Proven success leading enterprise operations, systems oversight, and organizational transformation  Experience driving complex, cross-functional programs from strategy through execution  Core Skills  Exceptional communicator that can clearly articulate strategy, priorities, and decisions to stakeholders at all levels  Hands-on and strategic mindset with comfortability zooming out to strategy and diving into execution  Strong problem-solving and decision-making skills in complex, fast-moving environments  Ability to manage multiple priorities while maintaining clarity and focus  Preferred Certifications   PMP, Lean Six Sigma (Green or Black Belt), CM, CSCP, or CMQ/OE  Why Join the Team  Opportunity to shape and scale enterprise operations with real impact  Highly visible, trusted leadership role with executive access  Collaborative, mission-driven culture rooted in accountability and continuous improvement  Meaningful work supporting communities and long-term organizational sustainability  We look forward to speaking with you!

THIS ROLE REQUIRES RELOCATING TO TAIWAN FOR 6 MONTHS FOR MANDATORY TRAINING  Main Responsibilities: Develop long-term relationships with key customers, ensuring consistent engagement and satisfaction Oversee and expand revenue streams within an assigned portfolio by identifying growth opportunities Collaborate with clients to improve game visibility and performance through targeted marketing and promotional activities Contribute to securing and maintaining favorable commercial terms in partnerships Coordinate closely with internal marketing teams to deliver high-quality and effective promotional campaigns Serve as a trusted advisor to clients by sharing insights, best practices, and industry knowledge Provide prompt and efficient support to operators, ensuring all requests are handled in a timely manner Desired experience: Previous experience in account management, business development, or similar client-facing roles, ideally within iGaming, gaming, or digital entertainment (preferred but not strictly mandatory) Strong interpersonal and communication skills, with the ability to build lasting relationships Familiarity with marketing strategies and promotional planning is advantageous Good organizational skills and ability to manage multiple accounts simultaneously Candidates must be based in or eligible to work in one of the following countries: Mexico, Argentina, Peru, or Chile Willingness to undergo an initial training period in Taiwan before transitioning to a role based in LATAM (mandatory)

Account Manager - Malta based (on-site) Malta based position for someone with prior iGaming account management experience Work for a fast-growing slot game provider Strong base salary + bonuses We are looking for an Account Manager to nurture and grow strong client relationships across European markets within the iGaming industry. In this role, you will act as the key point of contact for partners, maintaining regular communication, strengthening long-term relationships, and ensuring clients receive a high level of service and support. You will work closely with internal teams to coordinate the successful delivery of products and services, while developing a deep understanding of each client’s business needs. By gathering feedback, monitoring satisfaction levels, and resolving issues quickly, you will play a vital role in ensuring partners maximise value from the collaboration. This role also carries a strong commercial focus, identifying opportunities to grow accounts through cross-selling and upselling. Experience working with game developers or operators in the iGaming space would be a strong advantage, particularly with exposure to partners across the European market. Does this sound like you or someone you know? Reach out to guy.derham@pentasia.com

Here at Pentasia, we are exclusively partnered with Inspired Gaming on a Crucial and exciting Head of Game Design role for a brand new studio based in Manchester.                                                                                      Design and deliver online slot games from concept to release, combining creative vision with mathematical rigour. Core responsibilities span: Game Design – Full documentation: mechanics, UX/UI flows, feature specs, and product requirements Maths & Simulation – Build C++/C# simulators to validate RTP, volatility, hit frequency; produce developer-ready maths docs Creative Leadership – Define game loops, design pillars, and creative vision in collaboration with Product and Art leads Iteration – Playtest, analyse live data, and optimise performance across the product lifecycle Communication – Align art, engineering, and production teams; support scope and delivery management Must-haves: 5+ years game design experience, hands-on slot maths and simulator development, strong C++/C#, Excel proficiency, agile experience, portfolio of released products. Nice-to-haves: Regulatory knowledge (UKGC/MGA/US/CA), Unity/Unreal, analytics tools, player psychology, live ops, AI tooling, mentoring experience.