Position: VIP Manager – Swedish Market Location: Malta | Work model: Hybrid Relocation is not provided. Responsibilities:   Build and maintain strong, long-term relationships with VIP players to drive engagement, satisfaction, and retention. Proactively manage a portfolio of high-value accounts, providing tailored offers, personalized experiences, and first-class support. Analyze player behavior and data to identify potential VIPs, upgrade opportunities, and at-risk customers. Collaborate with CRM, marketing, product, payments, and customer support teams to deliver seamless player experiences. Monitor player activity to ensure timely intervention in cases of churn risk or changes in play behavior. Support payment processes for VIPs, ensuring smooth transactions and resolving any issues quickly. Maintain strong awareness of competitor offerings and market trends to refine VIP strategy. Ensure all interactions align with responsible gaming, AML, and regulatory frameworks. Provide detailed performance reports, KPIs, and insights to management on VIP performance and revenue contribution. Ongoing Reactivation of inactive players by various communication ways.   Requirements: Based in Malta. Minimum 2+ years of experience in VIP management, account management, or relationship management within iGaming. Experience in the Swedish Market. ???????Strong knowledge of online casino and/or sportsbook products and player behaviors. Excellent communication, negotiation, and interpersonal skills, with a customer-first mindset. Data-driven mindset with strong analytical and reporting skills. High level of professionalism, discretion, and ability to work in a fast-paced environment with flexible working hours. Fluency in English & Swedish is required. Knowledge of the German Language is considered an asset.   If you have experience in iGaming and specifically as a VIP Manager with focus on the Swedish market, you are fluent both in Swedish and English and looking for your next challenge, then Apply now or email me directly at: chrysavgi.patera@pentasia.com

Position: Country Manager Sweden Location: Malta | Work model: Hybrid Relocation is not provided. Responsibilities: Define and execute the marketing and growth strategy for the regulated Swedish market Develop and manage campaigns for customer acquisition and activation in compliance with local regulatory requirements Optimize the channel mix to maximize reach, efficiency, and ROI Collaborate closely with Marketing and CRM teams to strengthen market positioning Analyze campaign performance, customer behavior, and market trends, deriving actionable insights Monitor key KPIs (e.g., acquisition, conversion, retention) and drive continuous improvement Manage and develop external partners (e.g., affiliates, agencies) Identify growth opportunities and optimization potential within the Swedish market Requirements: Several years of experience in the iGaming industry with a strong focus on marketing Solid understanding of customer acquisition and retention strategies Experience across key marketing channels (affiliate, paid media, social) Good knowledge of the Swedish market and its regulatory framework is a strong advantage Strong analytical mindset with a data-driven approach Proven experience in KPI management and campaign performance optimization Fluent in Swedish and English Knowledge of the German Language is considered an asset. Based in Malta If you have experience in iGaming with focus on the Swedish market, you are fluent both in Swedish and English and looking for your next challenge, then Apply now or email me directly at: chrysavgi.patera@pentasia.com

Conversion Rate Optimization (CRO) Manager Location: Sofia, Bulgaria (100% office based) Relocation: Provided where required Reporting to: CMO Team: Individual contributor initially; can build a small unit over time Role purpose: Own and drive conversion rate optimization (CRO) across the full customer journey — from acquisition and landing pages through registration, and ongoing engagement. This role combines analytics, experimentation, and UX insight to deliver continuous improvements on a daily, weekly, and monthly basis and build an optimization roadmap. You will own the testing roadmap and will lead experimentation end-to-end. Key responsibilities: ? Own the CRO strategy and testing roadmap across web and mobile journeys, including prioritization, hypothesis creation, experiment design, and results evaluation ? Analyze user behavior to identify friction and drop-off points (funnels, cohorts, segments, device, geo) ? Plan and execute A/B and multivariate tests, partnering with Design, Marketing, and Engineering to ship changes ? Build a weekly/monthly optimization rhythm, plus a quarterly roadmap ? Use tools such as web analytics and experimentation platforms; ensure measurement is solid (event tracking, dashboards, test validity) ? Partner with stakeholders to improve landing pages, registration flows, payment steps, content, and UX patterns that directly impact conversion and revenue Key requirements: ? Proven experience in Conversion Rate Optimization or eCommerce rate optimization (experience in eCommerce or SaaS required; iGaming experience is a strong plus) ? Strong hands-on ability to move from insight to hypothesis, testing, and rollout in a cross-functional environment ? Advanced analytical skills, including funnel analysis, segmentation, and statistical thinking, with the ability to turn data into clear decisions ? Experience working with A/B testing and analytics tools ? Exposure to UX research methods such as heatmaps, session replays, and user interviews, and close collaboration with Product and Design teams ? Fluent English If you are an experienced CRO manager based in Bulgaria or willing to fully relocate and looking for your next challenge Apply Now or email me directly at: chrysavgi.patera@pentasia.com