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Job Title: Ombudsman Department: Legal Reports to: Legal & Compliance Lead In this strategic position, the Ombudsman serves as an impartial link between the company and its Brazilian customer base, focusing on the fair and transparent resolution of escalated complaints. The role requires independent judgment, regulatory knowledge, and a strong customer-centric mindset, with the ultimate goal of improving customer trust and ensuring compliance with Brazilian laws and gaming regulations. Main Responsibilities: Serve as the main escalation point for customer complaints requiring detailed analysis beyond standard support processes. Conduct thorough investigations into disputes, reviewing customer narratives, internal records, and team actions to fully understand each case. Assess complaints using principles of fairness, contractual duties, Brazilian consumer law, and best practices in the iGaming and betting sectors. Analyze complaint trends to uncover systemic issues, vulnerabilities in services or policies, and opportunities for improvement. Recommend and lead corrective measures that enhance both compliance and customer satisfaction. Keep complete and updated documentation of all complaints, investigations, and resolutions to ensure auditability and transparency. Ensure all actions and resolutions comply with relevant Brazilian legislation and industry-specific regulations. Assist in responses to public complaint channels such as Consumidor.gov, Reclame Aqui, and Procons. Build strong, trust-based relationships with customers through transparent communication and integrity in resolutions. Collaborate actively with internal stakeholders (Legal, Product, Customer Support, Operations, and Responsible Gaming) to support investigations and implement improvements. Desired Experience: At least 5 years of experience in compliance, legal, consumer protection, or risk management roles. Certification as an Ombudsman is required. Excellent organizational skills with high attention to detail. Effective communicator, both written and verbal. Comfortable in dynamic and fast-paced work environments. Prior experience in the iGaming or online betting industry is beneficial but not mandatory. Naturally analytical, proactive, and results-focused.

My client are seeking a detail-oriented and proactive Licensing Specialist to support their growing betting & gaming operations in the United States. This is an exciting opportunity for a junior professional with 2+ years of experience in regulatory compliance, licensing, or legal administration for an iGaming operator or supplier. You will play a key role in ensuring the business remains compliant with state-level gaming regulations by managing license applications, renewals, and ongoing reporting requirements across multiple jurisdictions.   Key Responsibilities: Prepare and submit license applications and renewals for operations across various U.S. jurisdictions. Maintain accurate records of licensing statuses, deadlines, and regulatory correspondence. Liaise with state regulators, legal counsel, and internal stakeholders to ensure timely and complete submissions. Monitor regulatory updates and changes in licensing requirements across states. Support audits and regulatory reviews by providing documentation and responding to inquiries. Assist in the development and maintenance of internal licensing procedures and compliance checklists. Collaborate with cross-functional teams including Legal, Compliance, Product, and Operations. Requirements: 2+ years of experience in a licensing, compliance, or regulatory role in sports betting, casino or adjacent highly regulated space. Familiarity with U.S. state-level gaming regulations is a strong plus. Strong organizational skills and attention to detail. Excellent written and verbal communication skills. Ability to manage multiple deadlines and work independently. Proficiency in Microsoft Office and document management systems. Bachelor’s degree in Law, Business, Public Policy, or a related field preferred. Nice to have: Experience working with U.S. gaming regulators (e.g., NJ DGE, PA Gaming Control Board, Michigan Gaming Control Board). Exposure to international licensing processes (e.g., MGA, UKGC) is a bonus. Interest in the iGaming industry and regulatory trends. What's on offer: Opportunity to grow within a fast-paced, innovative industry. Strong opportunities for career development & progression Collaborative and supportive team environment. Exposure to a wide range of regulatory frameworks and jurisdictions. Remote working

The Mathematician is responsible for designing and developing the mathematical models that define the core mechanics of online slot games. This role combines a strong background in probability theory and statistical analysis with a deep understanding of player psychology and slot game dynamics; turning creative game concepts into mathematically sound and compelling products that stand out in the competitive iGaming market. Responsibilities: Create and define math models for slot games, including reel strips, pay tables, bonus features, and progressive mechanics. Produce clear and comprehensive math documentation for internal teams and external regulators, including game flowcharts and probability models. Design models that meet the requirements of regulated markets across multiple jurisdictions, adapting game mechanics as needed. Create engaging and innovative successful slot experiences by balancing performance metrics such as Return to Player (RTP), hit frequency, and volatility with creative gameplay features. Write simulation and demo code for games as well as run simulations to test mathematical models, verify theoretical values, and ensure expected behavior across different gameplay scenarios. Work closely with game designers, developers, and artists to align math models with gameplay mechanics and the creative vision. Analyze and stay informed on market and industry trends and identify opportunities for innovation. Requirements: Bachelor’s Degree in Mathematics/Statistics with a strong understanding of statistics and probability. 5+ years in the iGaming industry. Proficient in C#. Proficient in Microsoft Office Programs. Proficient in JIRA.

Pentasia is the leading specialist recruitment firm in the iGaming and sports betting industry. We're expanding our North American presence and looking for a Junior Recruiter to join our Orlando office. This is a rare opportunity to break into one of the most exciting and fast-growing industries in the US, sports betting, daily fantasy sports (DFS), and iGaming. What you'll do: Business develop on a daily basis to build your client portfolio. Source, screen, and engage candidates for roles across the iGaming and sports betting space. Work directly alongside a senior leader in the business, receiving daily mentorship and hands-on training. Build relationships with clients and candidates, helping shape the future of the North American market. Learn the ropes of specialist recruitment in a niche, high-growth sector. What We're Looking For: Entry-level candidates with strong communication skills, a hunger to learn, and the mindset to win.  Passion for sports, entertainment, or tech innovation is a big plus. Self-starters who thrive in fast-paced, entrepreneurial environments. Why Join Us? Be part of building a world-class recruitment business in a booming industry. Full benefits and industry leading commission scheme. Direct 1-to-1 Mentorship from a leading recruiter in the industry. Long-term career growth in a global business with deep industry expertise.

Why Join Us? Join a rapidly scaling global provider of customer experience and back-office services for leading digital brands. This is a full-time, on-site role (with remote flexibility for night shifts) where you'll work in a fast-paced, tech-driven environment supporting high-growth industries like gaming, e-commerce, and fintech.   Who Will You Work For? You’ll be part of a company that powers customer operations for some of the world’s most dynamic online businesses. With multilingual support teams, streamlined workflows, and a focus on quality and scalability, they help digital-first brands deliver exceptional user experiences across markets.   Why This Role? This is a hands-on opportunity to kick-start or grow your career in customer support. You’ll be at the frontline of communication, helping users with email-based support—no phone calls—while contributing to a high-performing, collaborative team that values quality and continuous improvement.   Key Responsibilities Respond to customer inquiries via email with professionalism, clarity, and empathy Identify and report suspicious or fraudulent activity to protect user integrity Log interactions accurately for tracking and quality assurance purposes Collaborate with teammates to streamline internal processes and improve customer experience Achieve individual and team-based performance KPIs Coordinate with internal and client teams to ensure seamless service delivery Provide flexible support across multiple workflows, clients, and markets as required   Requirements Fluent English with excellent written communication skills Proficiency in Turkish is essential 0–1 year of experience in customer support or a similar role Strong communication skills: clear, empathetic, and professional Quick learner with a growth mindset and openness to feedback Flexible availability, including willingness to work night shifts   Interested? If you’re detail-oriented, eager to grow, and ready to support a global platform from day one—this role is for you. Apply directly via LinkedIn or get in touch for a confidential chat.

Why Join Us? Lead marketing strategy for a fast-scaling digital entertainment company On-site leadership role based in Peru Drive execution across performance, CRM, and brand marketing Collaborate with international teams in a dynamic, high-growth environment   Who Will You Work For? Our client is a rapidly growing digital gaming company focused on innovation and user experience across Latin America. With strong momentum and a bold market presence, they’re building out local teams to support strategic growth.   Why This Role? This is a hands-on leadership opportunity to own the marketing roadmap in Peru. You’ll work closely with central teams to shape campaigns, manage local execution, and drive acquisition, engagement, and brand performance in a competitive space.   Key Responsibilities Design and execute the local marketing strategy aligned with global goals Act as the main point of contact between Peru and central teams (Performance, CRM, Social Media, Sponsorships) Drive acquisition, engagement, and brand awareness through impactful campaigns Conduct market and competitor analysis to identify trends, risks, and new opportunities Present benchmarks and actionable insights around brand and user acquisition Manage and optimize the local marketing budget to maximize ROI Oversee execution of ATL/BTL, influencer, and media partnerships Represent local user needs in global and regional campaign planning Monitor performance and continuously improve based on key metrics   Requirements Bachelor’s degree in Marketing, Advertising, Business, or related field At least 5 years of experience leading marketing strategies in local markets Background in digital-first industries such as online betting, fintech, e-commerce, or gaming Experience coordinating with matrixed international teams Strong grasp of performance marketing, CRM, brand activations, and consumer trends Proven leadership and stakeholder management skills Fluent in English (written and verbal)   Interested? If you're a results-oriented marketing leader ready to take ownership of a key market and make your mark in the online gaming space, we’d love to hear from you. Apply directly via LinkedIn or contact me for a confidential conversation.

Job Title: Responsible Gaming Analyst - iGaming & Betting Industry Location: Bogotá, Colombia Salary: 6M COP per month Language Requirement: Spanish & English Reports to: Head of Responsible Gaming About the Role: This position plays a crucial role in ensuring responsible gambling practices, helping to mitigate gambling-related harms while ensuring compliance with regulatory requirements. The analyst will conduct behavioral risk assessments, interact with at-risk customers, and collaborate with internal teams to maintain responsible gaming standards. Key Responsibilities: Perform in-depth behavioral analysis to identify signs of gambling-related harm. Conduct phone calls with high-risk customers to discuss responsible gambling tools and offer support. Manage and escalate responsible gaming concerns from internal teams. Work closely with AML and Account Management teams to ensure proper customer due diligence. Operate within a shift-based schedule to provide 24/7 coverage. Assist with responsible gambling-related translations when required. Requirements: A minimum of 6 months in a compliance, risk analysis, or responsible gaming role. Prior experience in the iGaming sector, particularly in LATAM markets, is an advantage. Previous experience handling sensitive customer interactions via phone, email, and chat. Familiarity with working in a high-paced environment with confidential data. Strong analytical and pattern-recognition skills for identifying problematic behaviors. This role requires a proactive, customer-focused mindset, ensuring that responsible gaming measures are effectively implemented while maintaining compliance within the iGaming sector.

A highly regarded iGaming Group is growing and looking to hire a Compliance Manager to cover strategic and operational requirements across North America. In this cross-functional role, you’ll be responsible for developing and implementing inclusive and forward-thinking compliance strategies. You’ll build strong, collaborative relationships with regulatory bodies and government agencies, and provide proactive guidance on legislative and regulatory developments. Reporting to the Head of Regulatory Compliance, you’ll lead market entry processes and workflows, contribute directly to our global growth in both new and existing markets, and help position the Compliance team as a trusted partner in company-wide decision-making. As a Regulatory Compliance Manager, you will be: Heading North America Regulatory Affairs   Develop and execute the company’s US and Canada regulatory affairs and lobbying strategy, fostering strong relationships with regulatory bodies, external partners, and legal advisors to support iGaming industry initiatives Scan the legal horizon and interpret emerging laws and regulations from a regulatory perspective, advising the business on potential impacts and compliance strategies Creating regulatory knowledgebase by obtaining and managing regulation documents Lead iGaming and security audits submissions to US and Canadian regulatory authorities while working with internal tech teams and Independent Test Labs (ITLs). Responsible for N. America compliance-related investigations and reporting Creating Compliance Requirements Documents based on regulatory standards in N. America regulated jurisdictions Creating Internal Controls Standards based on regulatory frameworks, including internal distribution and training Designing and enforcing compliance frameworks, policies, and controls that adhere to Bragg’s standards and align with diverse jurisdictional regulations Providing regulatory requirements counseling for cross-functions throughout market entries and cross-functional projects lifecycle Conduct regulatory gap analyses and formulate action plans to mitigate compliance risks across multiple jurisdictions Acting as primary N. America regulatory liaison, advising cross-functional teams (Product, Technology, Finance, Sales) on compliance requirements and recommending optimal solutions for various operational environments Initiating and setting frameworks for regulatory projects Writing iGaming license application documents What you bring to the team: An experienced & passionate problem-solver who is methodological, responsible, accountable, self-driven and service minded Qualified lawyer or compliance professional with proven 2+ years of experience in global regulatory landscapes, preferably within the iGaming industry Comprehensive view of a technological product, from requirement to a compliant user experience Ability to communicate complex regulatory requirements effectively to technical, product, and business teams. Strong organisational and project management skills to lead multiple projects and meet deadlines. A true team-player with strong multi-tasking skills Fluency in written and verbal English Bonus points if: Knowledge of one or more additional languages. Experience in product iGaming regulations and standards. Excellent remuneration is available.  

Money Laundering Reporting Officer (MLRO) Location - UK, Remote Full Time, Permanent   My client, a sports betting, UK licensed gambling operator, is looking for a MLRO to strengthen their anti-money laundering (AML) and financial crime compliance, ensuring adherence to UK regulations.   Key Responsibilities: Monitor and assess transactions for suspicious activities, escalating as necessary. Assist with preparing internal Suspicious Activity Reports (SARs) and maintaining proper records. Support customer due diligence (CDD), enhanced due diligence (EDD), and continuous monitoring efforts. Contribute to AML risk assessments and ensure relevant documentation is up-to-date. Stay informed on regulatory updates and emerging risks in the gambling sector. Help organize AML/CTF training sessions for staff.   What We're Looking For: Previous experience in AML/CTF compliance, preferably within the gambling or regulated sectors. In-depth knowledge of UKGC regulations, AML laws, and SAR reporting. Experience as an MLRO. Exceptional attention to detail, organizational skills, and a proactive mindset. Professional AML certifications (e.g., ICA AML, CAMS) are a plus. Already a PML Holder   Benefits: Lead and shape AML strategies in a growing, values-driven company. Competitive salary with growth opportunities.

We're looking for a skilled PPC Team Leader to remotely manage and support a team of Google Ads specialists. This role focuses on strategic execution, budget optimization, and performance growth across multiple high-budget accounts. Strong leadership, analytical ability, and deep expertise in Google Ads are essential. Key Responsibilities: Lead and support a remote team of Google Ads experts Manage large-scale budgets across multiple accounts Report on performance and communicate insights to management Collaborate with Google’s team for optimization opportunities Improve processes, testing, and overall efficiency Stay current with PPC trends and share best practices Requirements: 4+ years leading PPC teams, 8+ years managing Google Ads Proven success with €500k+ monthly ad spend Strong leadership, analytics, and communication skills Experience with app campaigns and tools like Google Analytics Familiarity with Meta (Facebook), Bing – a plus iGaming or regulated market experience is an advantage Fluent in English; Spanish a plus