Job Title: Ombudsman Department: Legal Reports to: Legal & Compliance Lead In this strategic position, the Ombudsman serves as an impartial link between the company and its Brazilian customer base, focusing on the fair and transparent resolution of escalated complaints. The role requires independent judgment, regulatory knowledge, and a strong customer-centric mindset, with the ultimate goal of improving customer trust and ensuring compliance with Brazilian laws and gaming regulations. Main Responsibilities: Serve as the main escalation point for customer complaints requiring detailed analysis beyond standard support processes. Conduct thorough investigations into disputes, reviewing customer narratives, internal records, and team actions to fully understand each case. Assess complaints using principles of fairness, contractual duties, Brazilian consumer law, and best practices in the iGaming and betting sectors. Analyze complaint trends to uncover systemic issues, vulnerabilities in services or policies, and opportunities for improvement. Recommend and lead corrective measures that enhance both compliance and customer satisfaction. Keep complete and updated documentation of all complaints, investigations, and resolutions to ensure auditability and transparency. Ensure all actions and resolutions comply with relevant Brazilian legislation and industry-specific regulations. Assist in responses to public complaint channels such as Consumidor.gov, Reclame Aqui, and Procons. Build strong, trust-based relationships with customers through transparent communication and integrity in resolutions. Collaborate actively with internal stakeholders (Legal, Product, Customer Support, Operations, and Responsible Gaming) to support investigations and implement improvements. Desired Experience: At least 5 years of experience in compliance, legal, consumer protection, or risk management roles. Certification as an Ombudsman is required. Excellent organizational skills with high attention to detail. Effective communicator, both written and verbal. Comfortable in dynamic and fast-paced work environments. Prior experience in the iGaming or online betting industry is beneficial but not mandatory. Naturally analytical, proactive, and results-focused.

Job Title: Responsible Gaming Analyst - iGaming & Betting Industry Location: Bogotá, Colombia Salary: 6M COP per month Language Requirement: Spanish & English Reports to: Head of Responsible Gaming About the Role: This position plays a crucial role in ensuring responsible gambling practices, helping to mitigate gambling-related harms while ensuring compliance with regulatory requirements. The analyst will conduct behavioral risk assessments, interact with at-risk customers, and collaborate with internal teams to maintain responsible gaming standards. Key Responsibilities: Perform in-depth behavioral analysis to identify signs of gambling-related harm. Conduct phone calls with high-risk customers to discuss responsible gambling tools and offer support. Manage and escalate responsible gaming concerns from internal teams. Work closely with AML and Account Management teams to ensure proper customer due diligence. Operate within a shift-based schedule to provide 24/7 coverage. Assist with responsible gambling-related translations when required. Requirements: A minimum of 6 months in a compliance, risk analysis, or responsible gaming role. Prior experience in the iGaming sector, particularly in LATAM markets, is an advantage. Previous experience handling sensitive customer interactions via phone, email, and chat. Familiarity with working in a high-paced environment with confidential data. Strong analytical and pattern-recognition skills for identifying problematic behaviors. This role requires a proactive, customer-focused mindset, ensuring that responsible gaming measures are effectively implemented while maintaining compliance within the iGaming sector.

Job Title: Responsible Gaming Analyst - iGaming & Betting Industry Location: São Paulo, Brazil Salary: 8,500 BRL per month Language Requirement: Portuguese & English Reports to: Head of Responsible Gaming About the Role: This position plays a crucial role in ensuring responsible gambling practices, helping to mitigate gambling-related harms while ensuring compliance with regulatory requirements. The analyst will conduct behavioral risk assessments, interact with at-risk customers, and collaborate with internal teams to maintain responsible gaming standards. Key Responsibilities: Perform in-depth behavioral analysis to identify signs of gambling-related harm. Conduct phone calls with high-risk customers to discuss responsible gambling tools and offer support. Manage and escalate responsible gaming concerns from internal teams. Work closely with AML and Account Management teams to ensure proper customer due diligence. Operate within a shift-based schedule to provide 24/7 coverage. Assist with responsible gambling-related translations when required. Requirements: A minimum of 6 months in a compliance, risk analysis, or responsible gaming role. Prior experience in the iGaming sector, particularly in LATAM markets (Brazil, Colombia, Peru, etc.), is an advantage. Previous experience handling sensitive customer interactions via phone, email, and chat. Familiarity with working in a high-paced environment with confidential data. Strong analytical and pattern-recognition skills for identifying problematic behaviors. This role requires a proactive, customer-focused mindset, ensuring that responsible gaming measures are effectively implemented while maintaining compliance within the iGaming sector.