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Financial Accountant: PSP & Cash Management Finance - Sliema, Malta (Hybrid) Salary EUR35-40K A growing people-first iGaming organisation  on Malta is looking for a valued member of their team, a Financial Accountant. Primary Responsibilities: PSP Operations & Analysis · Portal fluency: Navigate the back-office portals of all major PSPs to retrieve statements, settlement reports, and transaction-level data without assistance. · Daily PSP monitoring: Monitor PSP balances daily; flag PSPs requiring top-ups or withdrawals and action or escalate accordingly. · Reconciliation: Reconcile PSP transactions end-to-end using tools like Aurum; resolve breaks and aged items in a timely manner. · Fee verification: Verify that PSP fees charged are in line with agreed commercial terms and escalate discrepancies. · Settlement tracking: Ensure PSPs settle within agreed timeframes; follow up on delays and document outcomes. · Monthly service-charge reconciliation: Perform monthly reconciliation of service charges applicable to deposits and withdrawals. · PSP inbox management: Own and manage PSP-related email inboxes; triage, respond to, and escalate queries promptly and professionally. · Statement downloads & filing: Download, organise, and archive PSP statements and supporting documentation on a timely basis. · PSP KPI reporting: Prepare and distribute regular KPI dashboards covering PSP performance: transaction volumes, fee ratios, settlement timing, balance positions, and exceptions. · New PSP onboarding: Liaise with the Payments team prior to new PSP go-lives; clarify commercial terms, integration timelines, and fee structures ahead of first transactions.   Primary Responsibilities: Cash Management · Daily cash monitoring: Monitor cash and e-money balances across all PSP accounts and wallets on a daily basis. · Payment initiation: Initiate outgoing payments (PSP top-ups/withdrawals) via online banking portals and payment platforms, in line with authorisation controls and approval workflows. · Cash movement tracking: Track and log all incoming and outgoing cash flows (receipts, settlements and fee deductions) ensuring every movement is accounted for and reconciled to the books. · Cash reporting: Prepare regular cash position reports summarising balances by account and currency, flagging exceptions, low-balance risks, or unexpected movements for management review. · Forecast support: Assist in the preparation of short-term cash flow forecasts; flag projected shortfalls or surplus positions in advance. · Bank & portal access management: Maintain working knowledge of all active banking and payment portals; ensure statements and confirmations are downloaded, filed, and reconciled on schedule. · FX awareness: Flag significant FX exposures arising from multi-currency cash positions; support the preparation of currency conversion instructions as directed.   Secondary Responsibilities: General Accounting · Upload PSP transactions and fees into Xero accurately and on schedule. · Post journals and perform general bookkeeping. · Assist with weekly payment runs. · Prepare bi-weekly PSP balance reports. · Assist with audit queries, financial statement preparation, and VAT returns. · Support daily and month-end accounting tasks as required. · Prepare ad-hoc reports as requested. · Undertake any other tasks as required by the Company from time to time.   WHO ARE YOU? Essential · Hands-on PSP experience: You have worked directly with payment service providers in a finance or payments operations role: you know how PSP portals work, what to look for, and how to resolve issues. · Cash management experience: You have monitored multi-account cash positions, initiated and tracked payments, and produced cash reports in a fast-moving operational environment. · Reconciliation expertise: Proven ability to reconcile high volumes of PSP or payment transactions accurately and within SLA. · KPI-oriented mindset: Comfortable building and owning PSP performance reporting; you understand what the numbers mean and can communicate findings clearly. · Inbox management discipline: Experience managing high-volume operational email inboxes in a structured, timely manner. · A bachelor's degree in Accounting or Finance (or equivalent professional experience). · At least 2 years' experience in a finance or payments operations role with direct PSP experience. · Proficiency in written and spoken English. · Excellent command of MS Excel and/or Google Sheets. · Strong communication and interpersonal skills. · Positive can-do attitude with a high degree of attention to detail.   Highly Advantageous · Hands-on experience with the Aurum Reconciliation Tool would be a plus. · Experience with Xero accounting software. · Experience managing cash across multiple entities and currencies in a group structure. · ACCA or ACA part-qualification, or currently studying · Automation mindset: experience using scripts, macros, or workflow tools to reduce manual effort.   WHAT THEY OFFER? · HQ in Sliema, Malta with fantastic sea views · Hybrid working model. · Mental Well-Being Program. · Friday social gatherings on the terrace. · Team and Company events. · Refer a Friend Bonus. · Combination of Private Health Insurance, Dental Insurance and vouchers. · Discounted gym membership

CRM Manager (Sao Paulo, Brazil) We are hiring a CRM Manager to join a fast-growing international iGaming company expanding its operations in Brazil. This role will be responsible for leading CRM strategy, customer lifecycle management, retention initiatives, and engagement programs, ensuring sustainable growth, improved customer lifetime value, and strong player retention across the Brazilian market. Key Responsibilities: Own and execute the CRM and customer lifecycle strategy for the Brazil market. Plan and manage CRM communication calendars and engagement campaigns across multiple channels. Develop customer segmentation models and personalized communication strategies. Build, optimize, and manage automated lifecycle journeys and trigger-based CRM workflows. Monitor retention, engagement, churn, conversion, and campaign performance metrics. Lead A/B testing initiatives to optimize messaging, incentives, customer journeys, and campaign effectiveness. Collaborate closely with Product, UX, Operations, VIP, Risk, Finance, and Compliance teams. Ensure CRM initiatives comply with regulatory requirements and responsible gaming standards. Generate performance reports, insights, and optimization recommendations for leadership. Requirements: 5+ years of experience in CRM, retention, lifecycle marketing, customer engagement, or related areas. Proven experience managing CRM campaigns across Email, Push Notifications, SMS, WhatsApp, and In-App Messaging. Strong understanding of customer segmentation, lifecycle journey design, and automation strategies. Experience building automated CRM flows and trigger-based campaigns. Strong analytical skills with the ability to interpret retention, churn, conversion, and engagement data. Experience collaborating with Product, Operations, Data, UX, and Customer Support teams. Strong project management and execution capabilities. Ability to balance strategic planning with hands-on operational execution. Professional English communication skills. Nice to Have: Experience within iGaming, Sports Betting, Online Casino, Fintech, E-commerce, or other high-frequency digital products. Experience with gamification and retention mechanics such as cashback, missions, loyalty programs, tournaments, rankings, and challenges. Experience with CRM automation platforms and customer data platforms (CDPs). Basic SQL knowledge and familiarity with BI and reporting tools. Experience managing bonus ROI, incentive costs, and anti-abuse controls. Experience supporting VIP retention and personalization strategies. Experience operating in regulated markets or compliance-heavy industries. What We're Looking For: Strategic CRM leader with a strong focus on retention, engagement, and customer lifetime value. Data-driven professional who can turn insights into actionable CRM initiatives. Hands-on operator capable of executing campaigns while driving long-term strategy. Strong communicator who can collaborate effectively across multiple departments. Results-oriented professional who thrives in fast-paced and high-growth environments. Customer-centric mindset with a passion for creating engaging player experiences. This is an excellent opportunity to join an international company during a key growth phase and play a strategic role in building and scaling CRM operations in Brazil.

Senior Affiliate Manager Location: Malta Work Setup: Hybrid or office-based role Travel Requirements: The successful candidate must be open to travelling internationally for industry expos/conferences such as ICE, SiGMA and other networking events, as well as occasional visits to additional company HQs and partner locations. Role Overview: Our client is looking for a commercially driven Senior Affiliate Manager to take ownership of affiliate operations on a global level across multiple markets and verticals, rather than focusing on a single country or region. This is a strategic and hands-on opportunity for someone who understands international affiliate marketing within iGaming and can help build structure, processes and long-term scalability within an evolving affiliate setup. The role offers strong long-term growth potential, with the opportunity to develop into a Head of Affiliates position over time and build regional teams globally. Key Responsibilities Manage and grow affiliate partnerships across multiple international markets Develop and organise the global affiliate function and help establish scalable internal processes Build and maintain strong relationships with affiliates, partners and key stakeholders Identify new affiliate opportunities and growth channels across various geographies Analyse affiliate performance and optimise campaigns based on market trends and KPIs Coordinate affiliate activities across different regions and support future team expansion Monitor traffic quality and identify potential fraud/scam activity, particularly within high-risk markets such as Brazil Work closely with internal teams to improve reporting, communication and operational efficiency Attend industry events, expos and networking conferences internationally Requirements Proven experience within the iGaming industry, particularly across Online Casino and Sportsbook Strong understanding of international affiliate marketing across multiple regulated and non-regulated markets Experience managing affiliates globally rather than within a single local market Strong exposure to LATAM/Brazil, Canada and Australia markets Previous experience managing or leading teams is highly desirable Ability to work in a relatively unstructured environment and build processes from the ground up Understanding of different affiliate acquisition channels and how they vary across markets Commercially minded with strong communication and relationship-building skills Fluent English required Spanish and/or Portuguese would be considered a strong advantage Does this sound like you or someone you know? Apply now or reach out to me directly at: chrysavgi.patera@pentasia.com