Our Practices.

Our client is a well-established online gaming operator with a growing presence in the regulated iGaming space. As they continue to build out their Customer Risk Operations capability, they're looking for an experienced Responsible Gaming Team Manager to lead their RG operations function from their Malta office. This is a hands-on leadership role for someone who wants to be part of shaping a function from the ground up — leading a team of up to 12 while staying close to the case work, the process design, and the day-to-day decisions that protect customers and the business. The Role Reporting to the Head of Customer Risk & Governance, you'll lead the day-to-day Responsible Gaming Operations function, ensuring customers are identified, supported and protected through effective interactions that meet regulatory obligations, company policy and good practice. You'll drive operational excellence and continuous improvement, and provide meaningful insight into how well RG controls are working — all while staying actively involved in investigations, operational decisions and process design as the function matures. What You'll Be Doing Building and continuously improving RG processes, operational controls and ways of working Overseeing timely, high-quality handling of RG cases, including affordability, vulnerability and behavioural assessments Escalating and resolving complex or high-risk cases, and ensuring consistent application of RG controls Monitoring performance against KPIs, SLAs and quality standards, and driving corrective action where needed Identifying opportunities for process improvement and automation to reduce manual effort Leading workforce planning, resourcing and scheduling across the team Recruiting, coaching and developing a team of up to 12 Responsible Gaming Analysts Supporting regulatory audits, internal reviews, and the rollout of new regulatory requirements, products and markets Partnering closely with MLRO, Compliance, Legal, AML, Fraud, Payments, Product and Data Analytics teams What We're Looking For Proven leadership experience within Responsible Gaming, AML, Fraud, Customer Risk or a similar operational environment Strong knowledge of Responsible Gaming principles and regulatory expectations Experience managing customer interaction teams, with a track record of coaching and developing operational staff Experience assessing customer affordability, vulnerability and gaming behaviour, and making protection decisions using a risk-based approach Experience implementing operational processes within a regulated environment Strong stakeholder management, and confident written and verbal communication Sound judgement and the ability to make decisions under pressure Nice to have: a formal leadership qualification, Responsible Gaming certifications, and prior experience in online gaming or financial services. Why Apply This is a rare opportunity to help shape the future Responsible Gaming operating model for a business actively investing in its Customer Risk capability — with genuine scope to influence process, tooling and strategy rather than just inherit an existing setup. Full package details (salary, benefits and relocation support) are available on application.  

Our client is a well-established online gaming operator with a growing presence in the regulated iGaming space. As they continue to build out their Customer Risk Operations capability, they're looking for an experienced Fraud Team Manager to lead their Fraud Operations function from their Malta office. This is a hands-on leadership role for someone who wants to be part of shaping a function from the ground up — leading a team of up to 12 while staying close to the investigations, the process design, and the day-to-day decisions that protect customers and the business from fraud loss. The Role Reporting to the Head of Customer Risk & Governance, you'll lead the day-to-day Fraud Operations function, protecting the business from fraud losses while supporting an excellent customer experience and the sustainable commercial success of the business. You'll drive operational excellence and continuous improvement, and help shape the future Fraud operating model — all while staying actively involved in investigations, operational decisions and process design as the function matures. What You'll Be Doing Building and continuously maturing the Fraud Operations function, including processes, controls and ways of working Leading or supporting complex fraud investigations — payment fraud, account takeover, chargebacks, bonus abuse, identity fraud and other online fraud typologies Making decisions on account closures, withdrawal approvals, account and payment method restrictions, and chargeback responses within delegated authority Monitoring fraud trends and emerging threats, recommending enhancements to fraud controls and detection capabilities Overseeing the implementation and optimisation of fraud technologies, payment controls and automation initiatives Balancing fraud prevention with customer experience and commercial objectives through proportionate, risk-based decision making Monitoring performance against KPIs, SLAs and quality standards, and driving corrective action where needed Leading workforce planning, resourcing and rostering across the team Recruiting, coaching and developing a team of up to 12 Fraud Analysts Ensuring Fraud Operations readiness for new products, payment methods, brands and regulated markets Partnering closely with MLRO, Compliance, Legal, AML, RG, Payments, Product and Data Analytics teams, plus external PSPs, fraud vendors and card schemes What We're Looking For Proven experience leading and managing an operational Fraud team within a regulated environment Subject-matter expertise across complex fraud investigations, including payment fraud, account takeover, chargebacks, bonus abuse and identity fraud Experience designing, implementing and continuously improving operational processes through automation, root cause analysis and continuous improvement methodologies Experience establishing, scaling or transforming an operational function, including new processes, controls and technologies Experience defining team objectives and managing performance against agreed KPIs and service levels Strong stakeholder management across Customer Support, Payments, Product, Compliance, Data Analytics and external suppliers Demonstrated ability to build, develop and lead high-performing operational teams Nice to have: a formal leadership or management qualification, industry certification (ACAMS, CFE, ICA, PCI DSS or equivalent), and experience with fraud detection platforms, payment gateways, case management systems and rule engines in online gaming, payments or e-commerce. Why Apply This is a rare opportunity to help shape the future Fraud operating model for a business actively investing in its Customer Risk capability — with genuine scope to influence process, tooling and strategy rather than just inherit an existing setup. Full package details (salary, benefits and relocation support) are available on application.  

Our client is a well-established online gaming operator with a growing presence in the regulated iGaming space. As they continue to build out their Customer Risk Operations capability, they're looking for an experienced AML Team Manager & Deputy MLRO to lead their AML Operations function from their Malta office. This is a hands-on leadership role for someone who wants to be part of shaping a function from the ground up — leading a team of up to 12 while staying close to the investigations, the customer risk assessments, and the day-to-day decisions that protect the business from money laundering and terrorist financing risk. As Deputy MLRO, you'll also step in for the MLRO during periods of absence or delegation, keeping the business's AML/CFT reporting and regulatory obligations on track. The Role Reporting to the Head of Customer Risk & Governance, you'll lead the day-to-day AML Operations function, ensuring customer due diligence, transaction monitoring and financial crime investigations are conducted effectively, consistently and in line with regulatory requirements. You'll support the MLRO in meeting the company's AML/CFT reporting, governance and regulatory obligations, and act with delegated MLRO authority where formally authorised — all while staying hands-on with investigations, process design and continuous improvement as the function matures. What You'll Be Doing Building and continuously improving AML processes, operational controls and ways of working Overseeing customer due diligence, enhanced due diligence, source of funds/wealth, sanctions, PEP and adverse media reviews Investigating unusual activity reports and escalating suspected money laundering or terrorist financing concerns to the MLRO Preparing and, where authorised, submitting Suspicious Activity Reports (SARs/STRs) and regulatory reporting Acting with delegated MLRO authority during periods of the MLRO's absence, ensuring continuity of AML/CFT reporting and regulatory obligations Ensuring AML investigations are appropriately documented and capable of withstanding regulatory scrutiny Monitoring performance against KPIs, SLAs and quality standards, and driving corrective action where needed Supporting regulatory inspections, audits and internal reviews Leading workforce planning, resourcing and scheduling across the team Recruiting, coaching and developing a team of up to 12 AML Analysts Partnering closely with the MLRO, Compliance, Legal, Fraud, RG, Payments, Product, Data Analytics and Internal Audit, plus regulators, FIUs and law enforcement where authorised What We're Looking For Substantial AML operations experience, including proven people-management responsibility Subject-matter expertise in AML/CFT legislation, regulatory expectations, customer due diligence, transaction monitoring and financial crime risk management Experience managing AML investigations covering CDD, EDD, transaction monitoring, sanctions, PEPs and suspicious activity Experience assessing source of funds, source of wealth and customer risk using a risk-based approach Experience implementing operational processes within a regulated environment Strong stakeholder management, and confident written and verbal communication Sound judgement and the ability to make decisions under pressure Nice to have: a formal leadership qualification, ACAMS/ICA or equivalent AML qualification, prior experience as a Deputy MLRO or supporting an MLRO, and a background in online gaming, financial services or payments. Why Apply This is a rare opportunity to help shape the future AML operating model for a business actively investing in its Customer Risk capability — with genuine scope to influence process, tooling and strategy, plus direct exposure to MLRO-level regulatory responsibility. Full package details (salary, benefits and relocation support) are available on application.