Operations.

The Payments & Fraud Analyst plays a key role within the Compliance function, serving as the central link between Payments Operations and Fraud Operations. This role is responsible for monitoring transaction activity, managing escalations, producing ongoing reporting, and supporting fraud mitigation efforts. Key Responsibilities: Produce recurring reports covering payment activity, risk indicators, and operational trends. Conduct ad-hoc analysis to support business decisions and compliance needs. Identify, escalate, and document concerning activity to internal teams. Track, review, and document payment-related transactions and workflows. Support the creation, documentation, and maintenance of payment processes and SOPs. Review and process player transactions. Investigate payment-related issues and coordinate resolutions. Generate reports on identified fraudulent activity. Request, review, and verify documents related to fraud or KYC. Required Qualifications: Bachelor’s degree in Business, Finance, Risk Management, Criminal Justice, or related field; or equivalent experience. 1–3 years in payments, fraud operations, compliance, risk, or regulated environments. Knowledge of payment methods and fraud patterns. Strong analytical abilities. Excellent communication skills. Preferred Qualifications: Experience in iGaming, sportsbook, fintech, or financial services. Familiarity with AML frameworks and regulatory processes. Experience producing management or regulatory reports. Proficiency with Excel and reporting tools. Experience collaborating with Payments, Fraud, AML, Compliance. Strong organizational and stakeholder communication skills. Ability to work in payments, fraud detection, and regulatory spaces. Why This Role Matters: This role safeguards customers, minimizes risk exposure, and strengthens internal controls within a regulated environment.

About the Role A growing international betting operator is seeking a results-driven and highly structured Deputy Operations Manager to support the expansion of their retail sports betting operations in Brazil. Based in João Pessoa, this leadership position will play a critical role in implementing operational strategies, managing cross-functional support teams, and ensuring consistent service delivery across multiple sites. The role combines oversight of technology deployment, logistics, procurement, facilities, compliance, and security operations in a fast-paced and regulated industry. Main Responsibilities: Operational Leadership & Execution Assist in executing the national operational roadmap under the guidance of senior leadership. Manage daily operations across retail locations, including POS, agent networks, and kiosks. Supervise infrastructure setup and ensure systems and devices operate efficiently at all sites. Coordinate interdepartmental efforts to align with business goals and maintain continuity. Technology & Systems Integration Oversee local deployment of technical solutions and platforms. Lead integrations with payment providers, CPF verification systems, and compliance APIs. Ensure systems meet national standards and regulatory certifications (e.g., GLI 13/16/33, LOTEP). Monitor system reliability, data integrity, and uptime across operational platforms. Procurement, Logistics & Import Operations Lead end-to-end logistics, from supplier management and purchasing to customs compliance. Authorize procurement activities within established approval frameworks. Handle supplier negotiations to secure cost-effective, high-quality services. Manage importation processes, ensuring all materials meet legal and regulatory standards. Inventory, Warehousing & Dispatch Monitor inventory levels and material flow across all operational hubs. Enforce warehouse protocols for receiving, storing, and distributing goods. Maintain accurate records and traceability for stock and movement control. Fleet, Facilities & Maintenance Oversee vehicle availability, usage, and preventive maintenance for operational fleets. Supervise construction, renovation, and ongoing maintenance of physical locations. Manage upkeep of generators, HVAC systems, power supply, and core IT infrastructure. Ensure contractors meet quality, time, and cost expectations. Safety, Security & Risk Mitigation Lead on-site physical security efforts, including guards, access control, and patrols. Ensure adherence to fire safety and workplace safety standards. Respond to and document incidents related to theft, vandalism, or other safety breaches. Conduct regular audits of safety protocols and asset protection measures. Compliance & Internal Controls Enforce operational policies aligned with AML, KYC, LGPD, and internal control standards. Support audits by providing necessary operational records and data. Track and report performance metrics around operational efficiency and system uptime. Generate detailed reports for leadership and headquarters. Team Leadership & Development Supervise cross-functional teams in operations, logistics, security, and maintenance. Collaborate with HR to address staffing needs, performance management, and training. Foster a culture of accountability, safety, and continuous process improvement. Desired Experience: Bachelor's degree in Engineering, Supply Chain, IT, Business, or a related discipline. Minimum of 7 years’ experience in operations or logistics, ideally in gaming, fintech, retail, or similarly regulated sectors. Demonstrated success managing import processes, supplier relations, and inventory systems. Hands-on experience with rolling out technology solutions and managing infrastructure in the field. Familiarity with Brazilian compliance standards including LOTEP, LGPD, AML/KYC, and GLI certifications. Strong financial skills with a focus on budget control and cost efficiency. Fluent in both Portuguese and English. Proven leadership ability and organizational skills in a multi-site, fast-growth environment. Highly detail-oriented, execution-focused, and adaptable under pressure.

About the Role We are looking for a Senior People Operations professional to own and manage core HR operations across multiple employment structures in a fast-paced, global, and distributed environment. This role is critical to ensuring accurate payroll execution, regulatory compliance, smooth employee lifecycle management, and a strong employee experience. You will act as a key point of contact between employees, leadership, legal partners, and external providers, ensuring people operations run efficiently, compliantly, and at scale. Key Responsibilities Manage end-to-end payroll operations across multiple employment models, including EOR, pro labore, PJ, contractors, and CLT (when applicable), ensuring accuracy, compliance, and on-time payments. Coordinate payroll processes with internal stakeholders, legal teams, accounting, and external payroll providers. Own and maintain HR systems and tools, including HRIS platforms (e.g., BambooHR), Slack workflows, and reporting via Excel and Google Sheets. Support and manage expatriate operations, including onboarding, offboarding, documentation, and lifecycle management. Administer employee benefits, including medical insurance, NR1 compliance, transportation allowance, meal and food vouchers, and other applicable benefits. Manage time and attendance processes, including electronic time tracking systems, ensuring data accuracy and policy adherence. Ensure compliance with local labor laws, tax regulations, and internal policies across different employment structures. Act as a trusted partner for employees, responding to HR-related questions with clarity, discretion, and professionalism. Lead and participate in meetings in English with global stakeholders, vendors, and leadership teams. Continuously improve people operations processes, documentation, and workflows to support company growth and scalability. Requirements Bachelor’s degree in Human Resources, Business Administration, or a related field. Minimum of 2 years of experience in HR or People Operations roles, with strong exposure to payroll and compliance. Proven experience managing payroll across multiple employment structures (EOR, PJ, contractors, pro labore, etc.). Solid knowledge of HRIS platforms and operational tools such as BambooHR, Excel, Google Sheets, and Slack (experience with Deel is a strong plus). Strong understanding of expatriate operations and employee lifecycle management. Hands-on experience with benefits administration and time & attendance systems. Excellent written and verbal communication skills. Advanced or fluent English, as the role involves daily communication and meetings in English. Strong organizational skills, attention to detail, and ability to manage multiple priorities in a dynamic environment. Nice to Have Experience working in a high-growth startup or global/distributed company. Familiarity with international payroll, cross-border compliance, and remote-first operations. Process improvement mindset with experience scaling HR operations. What We Offer Competitive salary aligned with seniority and responsibilities Exposure to global HR operations and international stakeholders. Opportunity to build and scale people operations in a growing organization. Collaborative, transparent, and fast-paced work environment.