Tech.

Senior Java Developer – Hybrid in Portugal A company in the online gaming industry is looking for a highly experienced Java Developer to join their backend team. The role involves designing, developing, and optimizing complex backend systems that support a large-scale gaming platform. As a senior developer, you'll be a key technical contributor and mentor within a fast-paced, collaborative environment. Main Responsibilities: Drive the design and development of robust, scalable backend systems for high-performance applications. Participate in architecture discussions and propose effective design solutions. Collaborate across departments to ensure smooth system integration and cohesive development processes. Manage integration of third-party services to extend backend functionality. Take full ownership of the backend development cycle, including deployments and server operations. Troubleshoot critical production issues to ensure uptime and reliability. Guide and mentor junior developers, supporting knowledge sharing and continuous improvement. Desired experience: At least 6 years of professional experience in Java, particularly in high-throughput environments. Strong grasp of software design patterns, clean architecture principles, and performance tuning. Demonstrated ability to work in multithreaded environments with effective concurrency handling. Advanced SQL skills, including working with complex data models and writing optimized queries. Proficiency in the Spring Framework ecosystem is essential. Experience with message brokers such as Apache Kafka or RabbitMQ is beneficial. Strong problem-solving skills and the ability to thrive under pressure in a dynamic setting.

Our client is a pioneering company at the forefront of the gaming industry, bridging the authentic excitement of land-based casinos with the convenience of online access. Their award-winning products enable players to access their favorite physical slot machines and electronic table games (ETGs) from anywhere, anytime, through modular design, real camera views, sound captures, and a cutting-edge interface. The team is committed to delivering innovative technology that connects the physical and digital gaming worlds. Role Overview We are seeking a talented Tier 2 Support Engineer based in New Jersey to join a dynamic team. This is a remote position with an expectation of one office visit per month. The ideal candidate will provide technical support to casino operators (not end players), troubleshoot and resolve issues, and contribute to system setup and configuration. Responsibilities Provide prompt and effective technical assistance to customers (casinos) via phone, email, and chat. Troubleshoot and resolve customer issues by analyzing symptoms, diagnosing problems, and offering solutions. Escalate complex or unresolved issues to appropriate internal teams while ensuring timely follow-up and resolution. Educate customers on product functionalities, usage, and best practices. Deliver excellent customer service and ensure satisfactory resolution of technical issues. Lead setup activities, system configurations, and testing. Qualifications Proven experience in quality assurance and technical support roles, preferably in a software or technology company. Knowledge of computer networks and configurations. Familiarity with Linux OS, scripting, and automation is an advantage.

The Technical Support Specialist role is aimed at someone with strong attention to detail, technical curiosity, and a willingness to learn, to provide technical support in the specialized iGaming sector. The role involves handling technical tickets, working with and analyzing data, and solving issues through an investigative approach, directly supporting customer operations teams. The company offers hands-on training, making it a great opportunity to develop technical skills in a dynamic environment. Main responsibilities include: Receive training and demonstrate a commitment to continuous learning. Investigate player and system-related technical issues. Manipulate data and perform analysis to resolve technical problems. Provide proactive technical support to customer service agents. Clearly communicate technical concepts to non-technical audiences. Engage with suppliers and gaming providers to address issues and follow up on system improvements. Quickly adapt to new tools and technologies. Document all steps and decisions made during problem-solving. Suggest improvements and contribute innovative ideas to enhance team processes. Essential: Strong analytical thinking and attention to detail. Natural aptitude and interest in IT and technology. Good communication skills, especially for explaining technical topics to non-technical people. Proactive, able to work independently in a fast-paced environment. Strong team player with a focus on continuous improvement. Desirable: Experience in the iGaming industry is a plus. Knowledge of databases, spreadsheets, and handling large datasets or data queries. Education & Experience: A degree in IT, Computer Science, or a related field is preferred. Previous experience in technical support or data analysis is beneficial. Familiarity with online casino software is a plus. Personal Qualities and Behavioural Traits Curiosity and passion for technology: a drive to learn and understand how things work. Analytical mindset: ability to solve complex problems logically. Quick learner: can easily adapt to new technologies. Proactive approach: anticipates and addresses issues before they arise. Team player: works well with colleagues and across departments. Good communicator: able to clearly explain technical ideas to diverse audiences. Resilient: stays calm under pressure and recovers quickly from challenges. Detail-oriented: crucial for working with intricate datasets and resolving issues accurately. Relationships The specialist will have direct contact with: Their manager and team members. Customer service teams internationally. Other internal departments, such as Casino Operations and the Data/BI team. External stakeholders like game providers and aggregators.