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An award winning iGaming company is expanding and looking to hire a team-oriented Head of Regulatory Compliance. This is a fast paced busy role and will cover the license requirements across a variety of jurisdictions. You will enjoy working closely with the Legal, Product, Operations and Commercial teams to collaborate and drive compliance integration across the whole of the business. The role will cover regulatory oversight and risk management across all current jurisdictions alongside leading the governance of such frameworks. In addition you will look at audit and regulatory reporting matters, alongside policy development/implementation The ideal person will have;  Prior experience in a similar role Enjoy stakeholder management and flexible working Be adept at championing compliance culture across a whole business Possess a degree in Law or a relevant compliance qualification. Enjoy periodic travel. In return you will be working in a truly collaborative environment that is progressing and continuing to grow organically. Excellent remuneration is available.

The Payments Support Representative serves as the first point of contact for customers, providing timely and professional assistance in both English and Italian across chat, email, and other communication channels. This role ensures the smooth and accurate processing of customer deposits and withdrawals, proactively resolving payment-related issues to minimize service disruption and enhance the customer experience. Working closely with internal teams, third-party payment providers, and other stakeholders, the Payments Support Representative maintains high service standards, troubleshoots technical challenges, and identifies opportunities to streamline processes. Operating within a 24/7 shift pattern, the role plays a key part in safeguarding payment performance, fostering customer trust, and supporting the company’s operational excellence in a fast-paced environment. Role and Responsibilities Respond to customer inquiries and requests in a timely and professional manner via chat and email, Phone. Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction Respond to customer inquiries in both English and Italian, with fluency in both languages Keep up-to-date with product information and company policies to accurately assist customers Maintain customer data and communicate effectively with internal teams as needed Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements Monitor customer deposits and withdrawals to ensure uptime, accuracy and speed. Identify, investigate, and resolve payment-related issues, ensuring minimal disruption to customers Collaborate internally and externally to improve deposit and withdrawal experience and performance, troubleshoot technical issues, and suggest improvements to streamline payment processes Liaise with third-party payment processors and service providers to resolve issues, and ensure high deposit and withdrawal acceptance rates Work experience and skills Experience: Excellent communication skills, both written and verbal, in both English and Italian Prior experience in a customer service role (face-to-face, online or phone-based) Critical thinking/problem-solving capabilities Stakeholder management/engagement capabilities Availability to work on a 24/7 rotating roster Ability to work efficiently and effectively in a fast-paced environment Familiarity with online betting industry Previous experience working with Slack, G-Suite Personal qualities and behavioural traits Excellent communication and written skills Ability to take initiative Customer and solution focused Ability to multi-task Ability to work effectively without supervision Strong problem-solving and analytical skills

CDD & Responsible Gaming Manager Location - Ceuta, Spain (Onsite) Salary - EUR66K A reputable iGaming business is on the lookout for an experienced CDD & Responsible Gaming Manager to drive forward their Customer Due Diligence and RG strategies. What you’ll be doing: Leading the Customer Due Diligence team—managing performance, team development, and service standards. Defining and rolling out the CDD and Responsible Gaming strategies in line with company goals and regulatory obligations. Overseeing processes related to KYC, social responsibility, anti-money laundering, and fraud mitigation. Ensuring operations align with internal policies and external legal standards, reducing risk exposure. Streamlining team workflows and processes to manage inbound queries, investigations, and task management efficiently. Monitoring and reporting on key metrics and performance insights via daily, weekly, and monthly reports. Acting as the key escalation point for complex cases and first-line complaints. Leading succession planning, mentoring, and nurturing a high-performing team culture. What the business is looking for: A proven track record of managing multi-skilled operational teams. Strong commercial awareness with a balanced approach to compliance. Exceptional stakeholder management and interpersonal relationship-building skills Analytical and solution-oriented thinking, able to assess complex scenarios and make sound decisions. Adaptability to evolving regulatory frameworks and internal business shifts. Benefits: Competitive salary  

Account Manager – Russian Speaking On-Site role based in Malta Launchpad your career into iGaming No iGaming industry recquired  Learn from industry veterans International industry exposure This company is a fast-growing, forward-thinking player in the iGaming space, specialising in delivering top-tier gaming content and solutions to operators worldwide. They pride themselves on their innovative approach, dynamic culture, and commitment to building lasting partnerships. With a passionate team and a clear growth vision, this company blends industry expertise with fresh ideas to create exceptional experiences for both our clients and their players. This role is ideal for a driven, Russian-speaking professional eager to launch their career in the commercial side of the iGaming industry. As an Account Manager, you’ll work closely with clients to build strong relationships, support their success, and identify opportunities for growth. Guided by experienced industry mentors, you’ll gain hands-on exposure to account strategy, performance analysis, and revenue optimisation, while developing the skills needed to thrive in a fast-paced, competitive market. Does this sound like you or someone you know? Reach out to Guy Derham – guy.derham@pentasia.com

  Conexus Enterprise, in partnership with Pentasia, is proud to exclusively deliver a managed services project for SkyCity Entertainment. Led by Head of Operational Delivery, Lucky Shankar, this initiative offers a standout opportunity to join one of the industry’s most respected online casinos, working within a collaborative global team. We are now seeking a Player Safety (RG) Team Lead to join this exciting journey. Salary: Up to Gross €36k Hybrid in Malta About SkyCity Entertainment Group SkyCity is a leading entertainment and gaming group headquartered in New Zealand, with its online casino operations based in Malta. Operating under an MGA license, SkyCity’s digital business forms a key part of its long-term strategy to deliver safe, engaging, and regulated online gaming experiences. Role Purpose The Player Safety (RG) Team Lead is responsible for leading and developing a team of analysts to ensure player safety, regulatory compliance, and a responsible gaming environment. The role focuses on monitoring player behaviours, mitigating risk (Responsible Gaming and AML), driving KPI performance, and ensuring empathetic, compliant interactions with customers in line with company standards. Key Responsibilities Lead, coach, and develop the Responsible Gaming/Player Safety team to meet performance, quality, and compliance objectives. Oversee monitoring of player behaviours and transactional activity for RG and AML risks using internal systems. Act as a point of escalation for complex RG and AML cases, ensuring timely and compliant resolutions. Review and manage interventions such as deposit limits, time-outs, and account closures when necessary. Track KPIs (e.g. case turnaround times, intervention effectiveness, compliance audit results) and implement performance improvement plans as needed. Ensure processes and policies are aligned with legal and regulatory requirements, including KYC, AML, and Responsible Gaming frameworks. Collaborate closely with Compliance, Risk/Fraud, VIP, Payments, and Customer Support teams to share insights and coordinate on high-risk cases. Recruit, train, and retain top talent while promoting a culture of accountability, continuous learning, and player protection. Identify trends, propose improvements to workflows and case management tools, and contribute to broader risk mitigation strategies. Key Requirements 2–3 years’ leadership experience in Responsible Gaming, Player Safety, Compliance, or Risk roles within iGaming or another regulated industry. Strong understanding of Responsible Gaming and AML regulations and frameworks. Experience managing shift-based, multicultural teams. Excellent people leadership, coaching, and communication skills. Highly analytical with strong attention to detail; comfortable interpreting data to drive decisions. Proficient in case management tools, KYC systems, and reporting platforms. Fluent in English (written and verbal); additional languages are a plus.

Conexus Enterprise, in partnership with Pentasia, is proud to exclusively deliver a managed services project for SkyCity Entertainment. Led by Head of Operational Delivery, Lucky Shankar, this initiative offers a standout opportunity to join one of the industry’s most respected online casinos, working within a collaborative global team. We are now seeking a Payments Analyst to join this exciting journey. Salary: Up to Gross €28k Hybrid in Malta About SkyCity Entertainment Group SkyCity is a leading entertainment and gaming group headquartered in New Zealand, with its online casino operations based in Malta. Operating under an MGA license, SkyCity’s digital business forms a key part of its long-term strategy to deliver safe, engaging, and regulated online gaming experiences.   Role Purpose The Payments Analyst is responsible for the accurate, timely, and compliant processing of customer withdrawals and other payment transactions across multiple platforms. This role plays a key part in maintaining customer satisfaction, detecting fraud and bonus abuse, and supporting smooth operations in a fast-paced iGaming environment. Key Responsibilities Process and verify payment transactions (withdrawals and reconciliations) in line with SLAs and company policies. Monitor transactions for fraud, bonus abuse, and Responsible Gaming concerns, escalating issues when needed. Resolve internal and external payment-related queries in a timely and professional manner. Collaborate with teams including Risk & Fraud, KYC, Player Safety, and Customer Support to ensure smooth operations. Maintain accurate transaction records and provide reporting as required. Contribute to ongoing improvements in payment processes, detection rules, and tools. Key Requirements Minimum 1 year of experience in Payments, iGaming, Fintech, Banking, or a similar high-volume transactional environment. Familiarity with PSPs and payment platforms (e.g., Devcode, PiQ, e-wallets, crypto) is preferred. Strong attention to detail and ability to work independently under pressure. Solid understanding of fraud indicators, Responsible Gaming principles, and bonus abuse patterns. Excellent English communication skills (verbal and written); additional languages are a plus. Comfortable using Microsoft Office, Google Workspace, and case management tools.

  Conexus Enterprise, in partnership with Pentasia, is proud to exclusively deliver a managed services project for SkyCity Entertainment. Led by Head of Operational Delivery, Lucky Shankar, this initiative offers a standout opportunity to join one of the industry’s most respected online casinos, working within a collaborative global team. We are now seeking a Customer Service Agent to join this exciting journey. Customer Service Agent (English Speaking) Salary: Up to Gross €24.5k Hybrid in Malta About SkyCity Entertainment Group SkyCity is a leading entertainment and gaming group headquartered in New Zealand, with its online casino operations based in Malta. Operating under an MGA license, SkyCity’s digital business forms a key part of its long-term strategy to deliver safe, engaging, and regulated online gaming experiences. Role Purpose The Customer Service Agent is responsible for delivering excellent first-line support to customers via live chat and email while ensuring regulatory compliance through accurate Know Your Customer (KYC) processing. This hybrid role combines direct customer interaction with back-office verification duties, supporting safe and efficient operations in a high-volume iGaming environment.   Key Responsibilities Provide prompt and professional support to customers via live chat and email, ensuring first-contact resolution and a positive experience. Perform KYC and Customer Due Diligence (CDD) checks on documentation (e.g., IDs, proof of address, bank statements) in line with company and regulatory requirements. Manage customer service tasks alongside back-office verification processes to ensure smooth operations. Escalate complex or high-risk cases to the Team Leader or Compliance team when necessary. Meet or exceed key KPIs and SLAs relating to response times, quality, and compliance. Maintain accurate records and ensure all data is handled in line with privacy and regulatory standards. Key Requirements Previous experience in customer service or administrative roles; experience in iGaming, fintech, or banking is an advantage but not essential. Basic understanding of KYC/AML regulations (training provided on the job). Strong verbal and written communication skills in English (additional languages are a plus). Comfortable using live chat/email ticketing systems and productivity tools (e.g., Microsoft Office, Google Workspace). High attention to detail, strong organisational skills, and the ability to work effectively under pressure. Willingness to work rotational shifts, including evenings, nights, weekends, and public holidays.

Conexus Enterprise, in partnership with Pentasia, is proud to exclusively deliver a managed services project for SkyCity Entertainment. Led by Head of Operational Delivery, Lucky Shankar, this initiative offers a standout opportunity to join one of the industry’s most respected online casinos, working within a collaborative global team. We are now seeking a Payments Team Lead to join this exciting journey. Salary: Up to Gross €36k Hybrid in Malta About SkyCity Entertainment Group SkyCity is a leading entertainment and gaming group headquartered in New Zealand, with its online casino operations based in Malta. Operating under an MGA license, SkyCity’s digital business forms a key part of its long-term strategy to deliver safe, engaging, and regulated online gaming experiences. Role Purpose The Payments Team Lead oversees day-to-day payment operations, ensuring efficient processing, compliance, and high service standards. This role involves managing a team of analysts, handling escalations, and working cross-functionally to improve workflows and maintain regulatory alignment. Key Responsibilities Lead and support a team of payments analysts to ensure accurate and timely processing in line with SLAs and compliance standards. Monitor team performance, conduct regular 1:1s, provide coaching, and support individual development. Manage escalations and prioritise tasks based on operational needs and business impact. Identify process gaps and work with stakeholders to streamline and improve workflows and tools. Collaborate closely with Compliance, Risk, Customer Support, and other departments to ensure aligned procedures and timely issue resolution. Maintain team documentation and support onboarding, training, and reporting tasks in coordination with the Payments Operations Manager. Requirements 3-4 years’ experience in payments, verification, or operations in iGaming. Prior team leadership or supervisory experience preferred. Strong understanding of payment flows, KYC/AML, and regulatory compliance. Skilled in using CRMs, PSP dashboards, and knowledge management tools (e.g., Confluence). Excellent communication, team management, and problem-solving abilities. Proactive mindset with the ability to work under pressure and drive continuous improvement.

About the Role: This is a senior leadership position within a rapidly growing iGaming company, offering the opportunity to influence key financial strategies and operations in Brazil. The role requires balancing hands-on financial management with strategic oversight, ensuring compliance while driving growth in a high-volume, fast-paced digital environment. You will work closely with international and local leadership teams, serving as a key decision-maker and trusted advisor on all financial matters.   Main Responsibilities: Collaborate with the executive team to develop and execute strategic financial decisions aligned with corporate objectives. Oversee the full scope of financial operations in Brazil, ensuring smooth workflows and adherence to regulatory standards. Lead tax planning, compliance, and reporting activities, preferably within a medium-sized business context. Manage and forecast significant transaction volumes characteristic of the digital, e-commerce, and B2C markets. Establish and refine financial systems and processes to enhance operational efficiency and scalability. Serve as the primary contact with public authorities in matters related to data protection within the company’s activities.   Desired experience: Full professional fluency in Portuguese and English, enabling seamless interaction with international teams. University degree in Finance, Accounting, or a related discipline. Extensive background in the digital and e-commerce B2C sector, particularly in high-volume transaction management. Strong leadership capabilities to guide and motivate a team effectively. Excellent analytical, organizational, and time-management skills, with keen attention to detail. Self-driven and resourceful, with a proven ability to identify opportunities for process improvement. Familiarity with Anti-Money Laundering (AML) regulations is advantageous but not mandatory.  

Conexus Enterprise, in partnership with Pentasia, is proud to exclusively deliver a managed services project for SkyCity Entertainment. Led by Head of Operational Delivery, Lucky Shankar, this initiative offers a standout opportunity to join one of the industry’s most respected online casinos, working within a collaborative global team.   We are now seeking a Head of Operations to be part of this exciting journey.     Head of Operations – SkyCity Entertainment Malta (iGaming)   Salary: €70-75k (DOE) Hybrid in Malta   About SkyCity Entertainment Group SkyCity is a leading entertainment and gaming group headquartered in New Zealand, with its online casino operations based in Malta. Operating under an MGA license, SkyCity’s digital business forms a key part of its long-term strategy to deliver safe, engaging, and regulated online gaming experiences.   Role Overview As Head of Operations, you’ll lead the charge in delivering operational excellence, regulatory compliance, and an exceptional player experience across SkyCity’s online casino operations. You will work closely with the company’s leadership team to shape and execute strategic initiatives, drive continuous improvement, and deliver strong business outcomes through effective cross-functional collaboration.   You’ll be leading operational performance, building and supporting high-performing teams, and embedding a culture of continuous improvement across all areas.   Key Responsibilities   Operational & Team Leadership Lead and manage daily operations across Customer Services, Payments Processing, Safer Gambling/Player Protection, and Fraud and Risk, ensuring all teams are aligned with business goals and regulatory obligations. Build scalable processes and maintain high standards of efficiency, accuracy, and customer responsiveness. Develop, support, and mentor team leads to ensure effective management and professional growth across operational units. Strategic Execution & Collaboration Translate business strategy into executable operational plans. Collaborate with key departments including Compliance, Product, CRM, and Marketing to ensure a consistent and seamless customer journey. Serve as a key stakeholder in decision-making forums affecting customer experience, operational efficiency, and risk management. Customer Centricity & Continuous Improvement Actively drive continuous improvement initiatives across all player-facing functions. Use customer feedback, complaints data, and performance metrics to identify trends and implement enhancements to processes and services. Lead initiatives that improve customer satisfaction, streamline internal workflows, and strengthen employee engagement. Regulatory Compliance & Risk Oversight Ensure full compliance with Malta Gaming Authority (MGA) regulations and internal risk frameworks, particularly relating to KYC, AML, fraud prevention, and safer gambling. Work closely with the Compliance team to maintain robust, audit-ready processes that meet evolving regulatory expectations. Performance Monitoring & Reporting Define and track key operational KPIs across all functional areas. Use data and reporting tools to identify bottlenecks, monitor service levels, and provide insight-driven recommendations for optimisation.   Qualifications & Experience 2-4 years’ leadership experience in iGaming operations, ideally within MGA-regulated and Malta-based environments. Proven ability to manage and optimise teams across customer service, payments, fraud/risk, and responsible gaming. Strong understanding of compliance frameworks, KYC/AML, CTF, and fraud prevention strategies. Commercially aware and data-driven, with experience in P&L management, budgeting, and operational reporting. Skilled in stakeholder management and cross-functional collaboration, with excellent communication and leadership skills. Comfortable scaling operations, driving continuous improvement, and making decisions under pressure. Proficient with key iGaming systems, including platforms, CRMs (Zendesk, Freshdesk), CMS tools, and fraud/AML solutions.