Lubbock College Basketball Data Entry Gig – Get Paid to Attend Division I Games Location: Lubbock, TX  Contract Type: Independent Contractor Compensation: $150 per game + paid travel time + game ticket is covered Dates: Ongoing college basketball season Industry: Sports Data & Analytics Are you a college basketball fan based in Lubbock? Nash Research is hiring someone to attend Lubbock home games and input real-time play-by-play data using our proprietary iPhone app. Role Overview: You’ll be inside the arena capturing live data—made shots, rebounds, fouls, and other key actions. The job requires accuracy, focus, and solid understanding of basketball rules and game flow. Requirements: • iPhone 12 or newer (iPhone 14+ preferred) • Strong knowledge of basketball rules and gameplay • Fast, accurate data entry skills • Ability to stay fully attentive throughout the entire game • Reliable transportation to Creighton and Nebraska arenas • Availability for select games throughout the season What You Get: • Free access to every assigned Nebraska and Creighton game • Paid travel time for assignments • Work on a high-profile sports analytics project We’ll review basic requirements and, if qualified, you’ll be connected directly with the Nash Research CEO and setup for a first “trial” game.

Missouri College Basketball Data Entry Gig – Get Paid to Attend Division I Games Location: Columbia, MO  Contract Type: Independent Contractor Compensation: $150 per game + paid travel time + game ticket is covered Dates: Ongoing college basketball season Industry: Sports Data & Analytics Are you a college basketball fan based in Columbia? Nash Research is hiring someone to attend Lubbock home games and input real-time play-by-play data using our proprietary iPhone app. Role Overview: You’ll be inside the arena capturing live data—made shots, rebounds, fouls, and other key actions. The job requires accuracy, focus, and solid understanding of basketball rules and game flow. Requirements: • iPhone 12 or newer (iPhone 14+ preferred) • Strong knowledge of basketball rules and gameplay • Fast, accurate data entry skills • Ability to stay fully attentive throughout the entire game • Reliable transportation to Creighton and Nebraska arenas • Availability for select games throughout the season What You Get: • Free access to every assigned Nebraska and Creighton game • Paid travel time for assignments • Work on a high-profile sports analytics project We’ll review basic requirements and, if qualified, you’ll be connected directly with the Nash Research CEO and setup for a first “trial” game.

About the Role Our client is looking for a highly skilled Customer Service Manager to lead and elevate their 24/7 Customer Support Center. This position is responsible for overseeing daily operations, managing a large team, optimizing processes, and ensuring an exceptional player experience across multiple iGaming products. This is a strategic and hands-on leadership role within a rapidly growing global company.  Key Responsibilities Leadership & Team Oversight Manage, mentor, and develop a team of 100+ Customer Service Clerks and Supervisors. Conduct individual and group coaching sessions to drive quality and productivity. Oversee recruitment, onboarding, performance evaluations, and talent development. Operational Management Build and refine workflows, scripts, SLAs, and escalation procedures. Handle workforce planning to ensure efficient 24/7 operational coverage. Ensure adherence to company policies, responsible gaming practices, and service standards. Performance & Reporting Track and analyze KPIs such as CSAT, FRT, NPS, handling time, and QA scores. Produce regular reports with insights for operational improvements. Collaborate with product and operations teams to enhance systems and support tools. Cross-Functional Collaboration Work closely with Payments, KYC/AML, Marketing, Affiliates, Tech Support, and VIP teams. Assist with new product launches, promotions, and system implementations. Continuous Improvement Identify process improvement opportunities and automation initiatives. Monitor industry trends and competitor benchmarks to improve CS operations. Promote a culture of operational excellence and innovation. Requirements 5+ years managing Customer Service teams (online or e-commerce). Mandatory iGaming experience (casino, sportsbook, lottery). Proven ability to lead large teams in high-demand environments. Experience with omnichannel tools (Zendesk, Intercom, LiveChat). Knowledge of CRM systems, back-office platforms, and KYC/AML processes. Strong analytical and KPI management skills. Excellent communication skills in English. Willingness and ability to relocate to Costa Rica. Preferred Qualifications Bachelor’s Degree in Business Management or related field. Experience with remote team management. Strong background in process optimization and customer experience strategy. High numerical proficiency and data-driven decision-making skills. What’s in It for You? Full relocation opportunity to a global iGaming hub. Strategic leadership role with high impact on customer experience. Work in a dynamic and fast-growing environment with strong career progression.