Operations Manager - Sports Prediction Markets - Remote USA.
Base + Bonus + Benefits
Remote job
Operations industry
North America
Job ref38315
Post DateDecember 23, 2025
Our client is a global leader in digital finance, dedicated to making cryptocurrency accessible and secure for everyone. With millions of users worldwide, they offer a comprehensive suite of products spanning trading, payments, and decentralised finance. Known for innovation and strong compliance standards, the company continues to push boundaries in the fintech space.
They are now set to launch a cutting-edge B2C prediction market product, designed to bring a new level of engagement and transparency to event-based trading. This marks a bold step into an emerging sector, combining advanced technology with a user-centric experience to redefine how consumers interact with prediction markets.
Role Overview
As Operations Manager, you will oversee day-to-day operations with a strong emphasis on delivering exceptional customer service for a leading sports focused prediction market product. You will manage support teams, streamline processes, and ensure compliance with regulatory standards while maintaining operational efficiency. This role requires a hands-on leader who is passionate about customer experience and operational excellence.
Key Responsibilities:
Required Skills & Experience:
Benefits & Perks:
They are now set to launch a cutting-edge B2C prediction market product, designed to bring a new level of engagement and transparency to event-based trading. This marks a bold step into an emerging sector, combining advanced technology with a user-centric experience to redefine how consumers interact with prediction markets.
As Operations Manager, you will oversee day-to-day operations with a strong emphasis on delivering exceptional customer service for a leading sports focused prediction market product. You will manage support teams, streamline processes, and ensure compliance with regulatory standards while maintaining operational efficiency. This role requires a hands-on leader who is passionate about customer experience and operational excellence.
- Manage daily operational activities across customer service and support functions
- Lead and mentor customer service teams to deliver outstanding player experiences
- Develop and implement processes to improve service quality and response times
- Monitor KPIs related to customer satisfaction, operational efficiency, and compliance
- Collaborate with product and marketing teams to resolve customer issues and enhance service delivery
- Ensure adherence to regulatory requirements and internal policies
- Proven experience in operations management within sports betting or iGaming
- Strong background in customer service leadership and process improvement
- Excellent problem-solving and organisational skills
- Knowledge of regulatory compliance
- Ability to manage teams in a fast-paced, high-pressure environment
- Strong communication and stakeholder management skills
- Competitive salary and performance-based bonuses
- Flexible working arrangements and remote role
- Comprehensive benefits
- Opportunity to shape customer service strategy for an innovative prediction market product
Robert Gray
VP, Americas
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Operations Manager - Sports Prediction Markets - Remote USA
Remote, North America
Base + Bonus + Benefits
Our client is a global leader in digital finance, dedicated to making cryptocurrency accessible and secure for everyone. With millions of users worldwide, they offer a comprehensive suite of products spanning trading, payments, and decentralised finance. Known for innovation and strong compliance standards, the company continues to push boundaries in the fintech space.
They are now set to launch a cutting-edge B2C prediction market product, designed to bring a new level of engagement and transparency to event-based trading. This marks a bold step into an emerging sector, combining advanced technology with a user-centric experience to redefine how consumers interact with prediction markets.
Role Overview
As Operations Manager, you will oversee day-to-day operations with a strong emphasis on delivering exceptional customer service for a leading sports focused prediction market product. You will manage support teams, streamline processes, and ensure compliance with regulatory standards while maintaining operational efficiency. This role requires a hands-on leader who is passionate about customer experience and operational excellence.
Key Responsibilities:
Manage daily operational activities across customer service and support functions
Lead and mentor customer service teams to deliver outstanding player experiences
Develop and implement processes to improve service quality and response times
Monitor KPIs related to customer satisfaction, operational efficiency, and compliance
Collaborate with product and marketing teams to resolve customer issues and enhance service delivery
Ensure adherence to regulatory requirements and internal policies
Required Skills & Experience:
Proven experience in operations management within sports betting or iGaming
Strong background in customer service leadership and process improvement
Excellent problem-solving and organisational skills
Knowledge of regulatory compliance
Ability to manage teams in a fast-paced, high-pressure environment
Strong communication and stakeholder management skills
Benefits & Perks:
Competitive salary and performance-based bonuses
Flexible working arrangements and remote role
Comprehensive benefits
Opportunity to shape customer service strategy for an innovative prediction market product
Apply now