About the Role Our client is looking for a highly skilled Customer Service Manager to lead and elevate their 24/7 Customer Support Center. This position is responsible for overseeing daily operations, managing a large team, optimizing processes, and ensuring an exceptional player experience across multiple iGaming products. This is a strategic and hands-on leadership role within a rapidly growing global company.  Key Responsibilities Leadership & Team Oversight Manage, mentor, and develop a team of 100+ Customer Service Clerks and Supervisors. Conduct individual and group coaching sessions to drive quality and productivity. Oversee recruitment, onboarding, performance evaluations, and talent development. Operational Management Build and refine workflows, scripts, SLAs, and escalation procedures. Handle workforce planning to ensure efficient 24/7 operational coverage. Ensure adherence to company policies, responsible gaming practices, and service standards. Performance & Reporting Track and analyze KPIs such as CSAT, FRT, NPS, handling time, and QA scores. Produce regular reports with insights for operational improvements. Collaborate with product and operations teams to enhance systems and support tools. Cross-Functional Collaboration Work closely with Payments, KYC/AML, Marketing, Affiliates, Tech Support, and VIP teams. Assist with new product launches, promotions, and system implementations. Continuous Improvement Identify process improvement opportunities and automation initiatives. Monitor industry trends and competitor benchmarks to improve CS operations. Promote a culture of operational excellence and innovation. Requirements 5+ years managing Customer Service teams (online or e-commerce). Mandatory iGaming experience (casino, sportsbook, lottery). Proven ability to lead large teams in high-demand environments. Experience with omnichannel tools (Zendesk, Intercom, LiveChat). Knowledge of CRM systems, back-office platforms, and KYC/AML processes. Strong analytical and KPI management skills. Excellent communication skills in English. Willingness and ability to relocate to Costa Rica. Preferred Qualifications Bachelor’s Degree in Business Management or related field. Experience with remote team management. Strong background in process optimization and customer experience strategy. High numerical proficiency and data-driven decision-making skills. What’s in It for You? Full relocation opportunity to a global iGaming hub. Strategic leadership role with high impact on customer experience. Work in a dynamic and fast-growing environment with strong career progression.

Maui Invitational Data Entry Gig – Get Paid to Attend the Maui Invitational (All 12 Games) Location: Maui, Hawaii Contract Type: Independent Contractor Compensation: $1500 for all 12 games + free tickets Dates: November 24th to 26th Industry: Sports Data & Analytics Are you a basketball fan? Are you available to attend and input data for the Maui Invitational? My client is looking for someone to attend all 12 games of the tournament and record key play-by-play actions, such as made baskets, rebounds, and shooting fouls, using a proprietary iPhone app. Role Overview: You’d be inside the stadium collecting real-time data. This role requires focus, accuracy, and solid understanding of basketball flow and rules. Requirements: iPhone 12 or newer (iPhone 14+ preferred) Strong understanding of basketball rules and gameplay Fast and accurate data entry Ability to stay attentive throughout multiple games per day Must be able to attend all 12 games from Nov 24–26 What You Get: Free access to every game of the Maui Invitational $1500 total compensation Opportunity to work on a high-profile sports analytics project Future assignments for top performers We'll review basic requirements and, if qualified, you’ll be booked directly with the company's CEO.

My client is a leading provider of AI-powered customer service tools, specializing in sports betting & gaming sector. They partner with global operators to deliver intelligent, automated support that enhances player experience and operational efficiency. They are now expanding the U.S. engineering capability to support client integrations and AI performance excellence across the region. Why Join? · Be part of the team shaping the future of AI-driven customer service in gaming and sports · Work directly with world-class engineers, data scientists, and product leaders · Blend hands-on technical work with strategic product impact · Competitive salary, performance incentives, and potential equity participation · Fully remote work options available within the U.S. The Role: This role is primarily a full-stack developer position, with a strong focus on AI evaluation and client integration. You’ll work closely with Product, Engineering, and Client Solutions teams to: · Deploy and integrate the AI platform into client stacks · Build, test, and monitor custom connectors, APIs, and data flows · Design and automate evaluation systems to measure and improve AI response quality · Contribute directly to the continuous improvement of the AI and platform architecture This role is ideal for a technically versatile engineer who enjoys working across code, data, and AI quality systems and who thrives in a fast-moving, high-impact environment. Key Responsibilities: Client Integration & Engineering · Prompt engineering (design and implement client specific prompts) · Model selection (evaluation and selection of LLM configurations for client specific context) · Build and maintain integrations between the AI platform and client systems (PAMs, CRMs, ticketing, chat, data APIs, etc.) · Support deployment, configuration, and validation of new AI environments for enterprise customers · Develop and maintain reusable SDKs, API wrappers, and automation scripts to streamline onboarding · Troubleshoot and resolve technical issues in collaboration with the Product and Solutions teams AI Evaluation & Quality · Design and run automated and manual evaluation tests for AI responses (accuracy, tone, latency, compliance) · Build dashboards and tools to monitor AI quality and performance across client deployments · Partner with the Senior Product Manager to translate evaluation findings into roadmap improvements · Collaborate with the AI engineering team to test new model versions and fine-tuning experiments · Document findings and maintain clear visibility of performance metrics for internal and client stakeholders About You: My client are seeking a full-stack engineer who can work comfortably at the intersection of software engineering, applied AI, and client delivery. Requirements: · 4+ years’ experience in full-stack engineering or ML · Strong proficiency in Node.js with Ruby on rails experience a major plus · Understanding of APIs, data pipelines, and system integrations · Familiarity with LLMs or conversational AI platforms (OpenAI, Anthropic, etc.) · Experience with evaluation frameworks (precision/recall, prompt-based testing, or human-in-the-loop QA) · Strong analytical and troubleshooting skills; ability to debug across systems · Excellent communication skills and comfort working across distributed global teams Bonus / Nice-to-Have: · Experience with gaming, sports betting, or high-volume transactional systems · Exposure to observability tools (e.g., Datadog, Grafana) or experiment tracking frameworks · Interest in applied AI safety, ethics, and model performance evaluation