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Pentasia are supporting an Operator in their search for a highly skilled Head of Marketing Data. This in an on-site role based in Costa Rica, with a full relocation package included. Successful candidates will have proven experience owning and leading entire marketing data functions and delivering insightful reports, analysis and performance optimisations.     Key Responsibilities  Leadership & Strategy  Lead the marketing data function and set a clear strategy aligned with commercial objectives.  Build, mentor, and manage a focused team of analysts and BI specialists.  Uphold high standards of data quality and ensure alignment with Data Science and Engineering.    Data Management & Analysis  Oversee the full marketing data stack with clear visibility from spend to revenue.  Develop and maintain dashboards and models covering key performance and player metrics.  Uncover segments, trends, and channel efficiencies to drive stronger marketing ROI.    Reporting & Insights  Produce weekly and monthly KPI/ROI reports for senior leadership.  Create executive dashboards showcasing performance across all marketing channels.  Convert complex data into clear recommendations and lead campaign performance reviews.    Collaboration & Integration  Partner with IT/Dev and Data Engineering to maintain robust, accurate data pipelines.  Collaborate with Data Science, Finance, BI, Product, and CRM on forecasting, segmentation, and P&L visibility.  Ensure marketing data supports lifecycle, segmentation, and cross-team performance efforts.    Innovation & Future Development  Continually enhance marketing analytics tools, processes, and frameworks.  Identify and adopt new technologies and automation to improve measurement capabilities.  Foster a culture of testing, experimentation, and continuous optimization.      Requirements  Experience & Education   8–10 years’ experience in marketing analytics/BI with a track record leading marketing data functions.  Proven experience leading marketing data or analytics functions with commercial accountability.    Technical Skills  Advanced proficiency with data visualization tools (Tableau, Power BI, Looker).  Strong SQL and GA4 skills, with knowledge of modern marketing data integrations.    Leadership & Communication  Strong analytical storytelling skills, able to turn data into clear, actionable insights.  Commercially minded communicator confident working with executives and cross-functional teams.    If you or someone in your network would be interested in the opportunity, please reach out to me for more information!

Shift Supervisor Department: Customer Operations Type: Full-time - CLT About the Role This role is central to delivering high-quality customer service within a 24/7 operational environment in the iGaming and digital entertainment industry. The Shift Supervisor is responsible for leading the support team during their shift, ensuring that customer issues are resolved promptly and service levels are maintained. The position requires strong leadership, the ability to manage escalations, and a solid understanding of support operations in a fast-paced setting. Main Responsibilities Supervise customer operations during scheduled shifts, with a focus on live SLA monitoring, identifying service disruptions, and recognizing trends. Act as the primary point of support for agents, providing guidance, answering questions, and coaching during the shift. Manage escalated customer issues, including those related to payments, KYC, VIP services, affiliate matters, and technical cases. Assist with handling support tickets during peak demand or when team coverage is low. Ensure all escalations are managed in line with the company’s 24/7 escalation procedures. Collaborate with other departments such as product, tech, and marketing to resolve multi-faceted customer issues. Support the distribution and implementation of updated training materials, tools, and process documentation. Desired Experience Experience in a supervisory or leadership role within a customer support environment, ideally in iGaming, fintech, or digital entertainment. Skilled in coaching and developing customer service teams. Strong knowledge of support processes, quality monitoring, and performance tracking. Comfortable making quick decisions and resolving urgent, high-impact support issues. Excellent communication and interpersonal skills. Project coordination or cross-functional team experience is considered an advantage, though not required. Key Attributes Confident and supportive leadership style. Calm under pressure with a proactive, solution-focused mindset. Strong customer focus and dedication to service excellence. Committed to ongoing personal and team development.

The role is hybrid in Malta, Mondays are mandatory Main Responsibilities: Design and evolve scalable, secure, and resilient distributed systems while defining architectural standards and shared components across the platform. Contribute hands-on to key backend projects to ensure alignment between architecture and implementation. Mentor engineering teams on system design, coding practices, and development methodologies. Lead technical initiatives that improve engineering quality, tooling, and efficiency. Work closely with stakeholders to gather requirements, provide accurate estimates, and ensure architectural decisions support long-term business and technical goals. Support long-term planning for scalability, performance, observability, and maintainability. Guide teams on production readiness, deployment processes, and operational reliability. Participate in hiring and managing engineering teams while helping define career paths and performance processes. Desired experience: 8+ years in a similar architectural or senior engineering role. Strong backend expertise in Java with the modern Spring ecosystem, relational databases, Docker, and Kubernetes. Proven experience building distributed systems with high scalability, security, and reliability requirements. Hands-on MySQL knowledge, including data modeling and performance tuning. Practical experience with containerized environments, cloud-native infrastructure, and CI/CD pipelines. Experience leading or managing engineering teams. Strong system design skills and ability to guide complex architectural decisions. Understanding of software security principles. Experience collaborating with cross-functional and leadership stakeholders. Ability to translate requirements into architectural solutions and provide accurate estimates. Fluent English and strong communication skills. Nice to have (not mandatory): familiarity with frontend technologies, third-party integrations, AWS or other cloud providers, and high-throughput or real-time systems.

My client is seeking an exceptional Senior Sportsbook Data Science Engineer to lead advanced modeling initiatives that power user profiling, risk control, and personalized gaming experiences across their rapidly expanding Sportsbook and iGaming ecosystem. This position is a senior, high-impact role offering full ownership of model strategy, hands-on development, and leadership of data science best practices. You will build and deploy machine learning models that directly influence product innovation, risk management, and operational effectiveness. Key Responsibilities Modeling Leadership & Roadmap Ownership Own the end-to-end modeling roadmap for Sportsbook and iGaming user profiling, ensuring full alignment with business priorities, compliance needs, and risk strategy. Architect scalable ML pipelines for feature engineering, model training, deployment, and monitoring in production environments. Develop robust user segmentation and classification frameworks based on behavioral, transactional, and betting activity signals. Translate model insights into actionable strategy recommendations for cross-functional teams including Product, Risk, Marketing, and Operations. Mentor and support junior data scientists/ML engineers, driving excellence in experimentation, deployment processes, and model governance. 1. User Risk Control & CCF Modeling Build predictive models for user risk control coefficients (CCF) using behavioral, financial, and wagering-related data features. Automate the assignment of CCF risk tiers and design differentiated risk-control strategies per user segment. Continuously track model performance, detect drift, and optimize outcomes to support safer gaming, regulatory compliance, and risk-aware decision making. 2. Betting & Gaming Behavior Prediction / Personalization Develop predictive models for user behavior, including betting propensity, churn risk, gameplay depth, and long-term value forecasting. Build recommendation systems to personalize game/bet suggestions, promotions, and product experiences across Sportsbook and iGaming channels. Optimize personalization frameworks to drive engagement, retention, and user lifetime value. Qualifications 5+ years of hands-on machine learning/modeling experience in the Sportsbook or iGaming industry, with a proven track record of delivering production ML solutions. Bachelor’s degree or above in Computer Science, Mathematics, Statistics, or a related quantitative field. Expert proficiency in Python and SQL, including data wrangling, feature engineering, model building, and evaluation. Deep knowledge of ML methods for classification, scoring, segmentation, recommendations, and behavior prediction. Demonstrated experience deploying models into production, with strong understanding of monitoring, drift detection, and feedback loops. Excellent communication skills with the ability to convey complex modeling results to non-technical stakeholders.

A highly established Advisory business is looking to hire a Business Analyst. Key Responsibilities  Act as the primary liaison between business units and the IT department to ensure effective communication and delivery of technology initiatives; Lead the planning, documentation, and coordination of digital transformation and IT projects from initiation through implementation; Support the development and maintenance of project management standards, documents,and reporting structures across the organisation;  Facilitate the adoption and effective utilisation of business applications and core digital tools across the organisation; Gather, analyse, and interpret business requirements to design and deliver effective technology solutions; Translate business needs into clear functional specifications and actionable deliverables to support effective IT solutions; Identify opportunities to streamline processes, automate workflows, and optimise digital tools; Perform impact and risk assessments for proposed changes, new initiatives, and system enhancements; Provide training and ongoing support to end-users to maximise system utilisation and reporting capabilities; Organise and deliver training sessions, workshops, and user support to enhance system knowledge and adoption; Provide day-to-day technical support, ensuring smooth operation and effective troubleshooting of IT systems; Develop and implement project tracking and reporting systems to monitor progress, resource allocation and outcomes; Prepare and present regular status reports and updates for management and stakeholders; Conduct post-project evaluations to capture lessons learned and identify improvement opportunities;  Recommend improvements to project management and business analysis practices. Requirements:  Possess a Bachelor’s degree in Business Administration, Information Systems, or a related field. Having professional certifications (such as in BCS Foundation Certificate in Business Analysis, Microsoft Certifications, TOGAF, ITIL, CBAP, IIBA-AAC) is considered an asset; Have over five years’ experience in business analysis within financial services or consulting environments. Owning familiarity with regulatory requirements relevant to the Maltese market (GDPR, MFSA guidelines, and more) would be an advantage;  Demonstrate a strong understanding of financial products, regulatory requirements and technology solutions; Have experience with business intelligence/reporting tools and core business applications. Experience in IT governance projects is considered an asset;  Possess the ability to identify AI opportunities and translate business needs into AI-enabled solutions that drive efficiency and innovation; Be proactive, detail-oriented with excellent communication and stakeholder management skills; Demonstrate strong analytical and problem-solving abilities; Work independently and collaboratively in a fast-paced environment. Benefits: An attractive remuneration package and progression plan, plus bonus and a wide range of benefits are available

Job Title: Head of Risk Department: Legal & Compliance Location: Remote, Europe Our client is a fast-growing online gaming and betting platform. Their platform is operating at significant global scale and their product is known for its high-volume activity, fast iteration cycles, and a passionate user community. The environment is dynamic, data-driven, and built for people who thrive in speed, autonomy, and technical challenge. While the company moves quickly and embraces unconventional thinking, the mission is clear: deliver a fair, engaging, and secure experience for players worldwide. Role Summary The Head of Risk is responsible for building, leading, and owning the company’s entire risk function from the ground up. This is a forensic, investigative, and highly analytical role focused on identifying fraud, financial manipulation, player abuse, payment risks, game manipulation, account-level threats, and systemic vulnerabilities across the platform. You will serve as the company’s subject-matter expert on fraud, AML-adjacent risks, payments exposure, and operational vulnerabilities, developing processes that protect the business without slowing down product velocity. This role requires someone who has worked in fast-moving, high-volume, high-risk environments, ideally gambling, fintech, crypto, or security. You will be expected to audit every procedure, tear down assumptions, redesign risk workflows, and build a modern risk team capable of protecting the company at scale. This role is both strategic and hands-on. Expect to analyse raw data, dig through logs, interrogate suspicious patterns, and implement frameworks that prevent millions in losses. Key Responsibilities Build the company's risk function from scratch, including processes, frameworks, tools, and operational workflows. Conduct deep forensic investigations into suspicious behaviour, fraud patterns, abuse vectors, chargeback risks, and platform vulnerabilities. Review all existing product flows and internal procedures, identifying weak points and designing new risk-mitigation systems. Monitor payments, deposits, withdrawals, transaction anomalies, and financial exposure across all channels. Partner closely with product, engineering, finance, compliance, and support to embed risk intelligence into the business. Analyse high-volumes of behavioural, transactional, and game-level data to detect anomalies and potential fraud rings. Implement risk-scoring systems, detection logic, automated rules, and alerting mechanisms. Oversee responsible gambling, KYC/KYB signals, and account integrity processes. Lead incident response for major fraud or risk-related events. Develop policies around player sanctions, account closures, limits, and escalations. Manage relationships with payment providers, fraud vendors, anti-bot systems, and external partners. Build and mentor a team of analysts, investigators, and fraud specialists as the department grows. Provide executive-level reporting on risk exposure, emerging patterns, and recommendations. Ensure all risk operations align with regulatory requirements and fair-play standards. Core Competencies: Exceptional analytical and investigative mindset. Strong decision-making under pressure and uncertainty. High integrity, confidentiality, and ethical judgment. Ability to work autonomously in a fast-paced, unstructured environment. Clear communication skills with technical and non-technical stakeholders. Strong pattern recognition and anomaly-detection intuition. Ability to build operational frameworks quickly and iteratively.. Technical Skills: Expertise in fraud analytics, forensic investigation, and risk frameworks. Advanced proficiency with SQL, dashboards, data-analysis tools. Knowledge of payments systems, chargebacks, and AML-adjacent workflows. Understanding of gambling risk vectors: bonus abuse, multi-accounting, bots, exploits, RTP manipulation, etc. Experience with fraud detection vendors, risk engines, or custom scoring systems. Ability to interpret raw logs, game data, and transactional metadata. Qualifications & Experience 5–10+ years of experience in fraud, forensic investigation, risk management, or security. Experience in online gambling, crypto, fintech, or high-risk transaction environments strongly preferred. Proven ability to uncover complex fraud patterns and mitigate systemic risks. Track record of building or scaling a risk function is a major advantage. Previous oversight of high-volume payment and withdrawal risk. Experience collaborating cross-functionally with product and engineering. Strong understanding of regulatory risk, responsible gambling, and compliance signals (even if not a compliance officer). If you feel you have the required skills and experience for this role and have a strong appetite for risk and all things iGaming and crypto then please apply today!

A glamorous, publicly listed company is looking to hire an experienced Office Manager whom will be integral in ensuring that the office is always maintained to the highest of standards. You will also be required to support with the logistics and project management of opening, stocking an relocating staff to Fulham and their brand new offices. This will include liaising with senior management and their teams on their long- and short-term requirements. Role will cover: Day-to-day you will ensure the smooth running of the office space and teams within. You will work proactively but will be happy to react to needs as they arise and deliver on them. You will be a key point of contact for the company's clients and guests that visit the office, ensuring they are well looked after and managed for the teams. Responsibilities: Overall responsibility for the long term and day-to-day performance of the office Liaise with senior management & their teams on daily requirements Act as the key point of contact for clients, guests and visitors Ensure the office is well stocked with all requirements of the teams Manage the company inbox and phone line providing in house support Proactively resolve any potential conflicts Provide comprehensive administrative support to office management Due to this, the ideal individual will naturally be very proactive in their approach, quick to spot problems or opportunities – and to engage with them. You will be an outstanding communicator in all aspects and highly organised, capable of keeping multiple plates spinning simultaneously. The role requires someone with a ‘service first’ mindset and someone who is happy to tackle the simple, as well as the complex. You will be able to work with discretion & will be a true team player, happy to collaborate on broader business projects. Clarity, confidence and attention to detail is crucial. Requirements: A demonstrable track record of successful office management experience The ability to work in a fast growing and agile business where change comes quickly Previous experience working in 5 star environments Highly organised and capable of dealing with issues swiftly Clarity of communication, adaptable across a varied internal and external base Ability to manage time efficiently and stay on top of day-to-day needs A proactive mindset, taking initiative to solve problems and improve efficiency Works collaboratively with colleagues and supports wider business positively Motivated with attention to detail and keen to grow with the company Due to the day-to-day requirements to support the office, teams and guests, this role will be based in Fulham. An excellent salary is on offer for this role.

Client Accounting Team Leader My Client, a growing Corporate Service Provider, is on the lookout for a finance professional to join the team. Role: Lead and support a team of accountants while managing your own client portfolio. Ensure high-quality accounting, VAT, and financial reporting services. Key Responsibilities: Mentor and review work of junior team members. Prepare and review management accounts, VAT returns, and financial statements. Manage client relationships and ensure statutory deadlines are met. Support audits, compliance checks, and process improvements. Assist with training, team performance reviews, and new business opportunities. Collaborate with internal teams and report regularly to management. Requirements: Fully qualified accountant with 2+ years senior client accounting experience. Strong technical knowledge in accounting & VAT. Proficient in Excel, Word, Outlook, and SAGE. Excellent English, communication, organisation, and problem-solving skills. Detail-oriented, proactive, team-focused. Benefits: Competitive pay & bonuses, hybrid work, flexible hours (2pm finish Fridays), birthday leave, health insurance, free parking, study support, events, corporate discounts, and ACCA Approved Employer benefits.

Engineering Team Manager – iGaming Payment Platforms   Form part of an international iGaming organisation Lead high-impact engineering teams across the payment platform Drive technical strategy, scalability, and product excellence   Hybrid in Stockholm Full-time, Permanent Salary: Circa €100K (depending on experience)   A leading and well-established iGaming company is seeking an Engineering Team Manager to oversee technical strategy and execution across platform and payment domains. This is a senior leadership opportunity for someone who thrives in high-traffic, performance-critical environments and is passionate about building resilient systems, scalable architectures, and high-performing engineering teams.   This role combines hands-on technical competence with strategic leadership. You will shape technical direction, mentor engineering teams, and collaborate closely with product, compliance, and payment stakeholders to deliver best-in-class gaming experiences.   Your Role Set the technical vision and engineering roadmap across multiple product and payment platform verticals Lead, mentor, and scale engineering teams across backend, integration, frontend, and DevOps Guide teams responsible for secure, stable, and compliant payment flows across markets and providers Partner closely with senior product and business stakeholders to translate requirements into scalable, high-availability technical solutions Drive excellence in code quality, architecture, test automation, and operational reliability Establish engineering best practices across development, testing, deployment, and incident management Build and maintain relationships with internal stakeholders and external payment partners Promote a culture of accountability, ownership, continuous improvement, and technical innovation Oversee hiring, capability development, and performance management for hybrid and distributed teams   What You Bring 8+ years of hands-on software engineering experience, including at least 2+ years in technical leadership or engineering management Strong understanding of payment integrations, APIs, and transaction-processing systems (advantageous but not mandatory) Proven ability to manage and scale engineering teams in complex, high-availability environments Deep knowledge of modern engineering practices, including microservices, CI/CD, cloud infrastructure, and event-driven architecture (Kafka, Redis, or similar) Experience working within agile, product-led organisations Strong communication skills and ability to collaborate across technical and business domains Structured, proactive mindset with a drive to simplify, optimise, and improve engineering processes Background in iGaming, fintech, sports betting, or other high-throughput transaction systems is strongly preferred

Office Manager Location - Malta My client, a Corporate Service Provider, is looking for a full-time Front Office Manager to support daily office and reception operations Key Responsibilities Manage reception: greet visitors, serve refreshments, handle calls. Support staff with scheduling, filing, and meeting room bookings. Maintain office and kitchen supplies, liaise with suppliers, and track expenses. Book conferences, training, travel, restaurant reservations, and lunch orders. Input data into internal systems and assist Marketing/HR with basic admin tasks. Handle incoming/outgoing mail and ensure office equipment is functioning. Coordinate regular maintenance and general office upkeep. Requirements Previous admin/front office experience. Strong English communication skills; other languages an asset. Proficient in Word & Outlook; basic Excel preferred. Organised, detail-oriented, professional, and able to multitask. Benefits Competitive pay, progression plan, and performance bonus. Training, mentoring, and event opportunities. Early finish on Fridays Family-like culture and team events. Study leave, sponsorships, health insurance, free parking, and corporate discounts.