Senior Project Manager - Operations Compensation: $140,000 - $150,000/year + Bonus  Schedule: 2 - 3 days on-site (Hybrid)  My client is seeking a highly experienced Senior Project Manager to lead complex, cross-functional initiatives that advance operational excellence, technology enablement, and strategic business priorities. This role plays a central part in ensuring programs are delivered on time, within scope, and aligned with organizational goals across a fast-moving, live-operations environment.  The ideal candidate brings 7+ years of project management experience, demonstrates strong leadership across multi-disciplinary teams, and is comfortable partnering with Operations, Technology, Product, Marketing, People & Culture, and external vendors to deliver consistent, high-quality outcomes.    Responsibilities  Lead full project lifecycles from initiation through planning, execution, monitoring, and closure  Develop and maintain project charters, timelines, budgets, risk registers, and communication plans  Facilitate cross-functional collaboration, decision-making, and issue resolution  Ensure project deliverables meet quality standards and support operational and strategic objectives  Support operational improvement initiatives in partnership with the Executive Director of Operations  Collaborate with technology leadership on system implementations, upgrades, integrations, and infrastructure initiatives  Drive process optimization, documentation, and scalable workflow design  Serve as the primary point of contact for project updates, risks, dependencies, and timelines  Deliver executive-level reporting, dashboards, and post-project evaluations  Ensure alignment and clarity across stakeholders throughout the project lifecycle  Identify, monitor, and mitigate project risks and issues  Ensure adherence to organizational standards, procurement processes, and vendor governance  Conduct post-project reviews and implement lessons learned for continuous improvement    Qualifications  Bachelor’s degree in Business Administration, Project Management, Information Technology, or related field required  Master’s degree in MBA, Project Management, or related discipline preferred  7+ years of experience leading complex, multi-disciplinary projects  PRINCE2 Practitioner, CSM or equivalent Agile certification, and/or Lean Six Sigma Green Belt certifications preferred  Strong problem-solving, analytical, and troubleshooting skills  Ability to translate complex technical concepts for non-technical stakeholders  Excellent written and verbal communication skills  Comfortable supporting live products and evolving operational environments  Willingness to participate in on-call support for critical operational incidents    Why Apply?  Opportunity to lead high-impact operational and technology initiatives  Exposure to executive leadership and cross-functional stakeholders  A role focused on delivery excellence, governance, and continuous improvement  Work within a collaborative, fast-growing organization supporting live digital products  We look forward to speaking with you!  

Executive Director of Operations Schedule: Hybrid (2 - 3 days on-site)  Compensation: $200,000 - $250,000/year + Bonus   About the Role  Our client is seeking an Executive Director of Operations to serve as a strategic and hands-on leader driving operational excellence across the enterprise. This role is both highly strategic and deeply tactical, functioning as a connective hub across the organization to ensure that systems, processes, people, and platforms are aligned to deliver exceptional outcomes for our customers and partners. This leader will operate as a chief-of-staff-style partner to executive leadership, flexing up and down with teams as needed, leading complex programs end-to-end, and collaborating closely with all functions, including Technology, Product Innovation, People & Culture, Marketing, Finance, and Facilities.  What You’ll Do  Lead and execute an enterprise-wide operations strategy aligned with the clients’ mission, values, and long-term strategic plan  Build scalable operational frameworks, systems, and policies that enable growth, efficiency, and continuous improvement  Serve as a trusted partner to executive leadership, supporting strategic planning, program delivery, and cross-functional execution  Act as a cross-functional integrator, driving alignment and accountability across all departments  Oversee process design, workflow optimization, and operational KPIs  Lead vendor strategy, contract performance management, and service-level agreements  Partner with Technology, Product, People & Culture, Finance, and Marketing to ensure systems support evolving organizational needs  Guide system upgrades, data governance, risk mitigation, cybersecurity awareness, and business continuity planning  Own operational budgeting, forecasting, and resource allocation  Ensure compliance across legal, financial, data privacy, cybersecurity, and organizational policies  Maintain readiness for audits, certifications, and regulatory requirements  What We’re Looking For  Experience & Education  Bachelor’s degree in Business Administration, Operations, Finance, or related field (Master’s preferred)  10+ years of progressive operational leadership experience  Proven success leading enterprise operations, systems oversight, and organizational transformation  Experience driving complex, cross-functional programs from strategy through execution  Core Skills  Exceptional communicator that can clearly articulate strategy, priorities, and decisions to stakeholders at all levels  Hands-on and strategic mindset with comfortability zooming out to strategy and diving into execution  Strong problem-solving and decision-making skills in complex, fast-moving environments  Ability to manage multiple priorities while maintaining clarity and focus  Preferred Certifications   PMP, Lean Six Sigma (Green or Black Belt), CM, CSCP, or CMQ/OE  Why Join the Team  Opportunity to shape and scale enterprise operations with real impact  Highly visible, trusted leadership role with executive access  Collaborative, mission-driven culture rooted in accountability and continuous improvement  Meaningful work supporting communities and long-term organizational sustainability  We look forward to speaking with you!

CRM Manager Location: Philadelphia, PA, United States (Hybrid) Job Type: Full-Time Salary: $100,000 – $130,000/year My client is a growing leader in gaming and digital engagement solutions, partnering with operators and brands to drive customer loyalty, retention, and revenue growth through data-driven marketing strategies. With a strong focus on innovation and responsible gaming, they support a diverse and expanding portfolio of clients across the U.S. We are seeking a CRM Manager to join a collaborative and high-performing marketing team. This role is ideal for someone who thrives at the intersection of analytics, execution, and strategy, and who enjoys managing multiple priorities while delivering best-in-class CRM campaigns. Position Summary The CRM Manager is responsible for developing, executing, and optimizing customer relationship management strategies across digital channels to strengthen customer engagement and lifetime value. This role leads end-to-end campaign execution, leverages data insights to inform decisions, and partners closely with internal and external stakeholders to meet client objectives. The ideal candidate brings strong project management skills, a quantitative mindset, and hands-on experience with CRM platforms in a dynamic, fast-paced environment. Key Responsibilities CRM Strategy & Campaign Execution Manage the execution of email, push, and in-app messaging campaigns to support client goals. Own campaigns end-to-end, including targeting, segmentation, setup, testing, execution, fulfillment, reporting, and optimization. Create and manage personalized messaging modules and automated campaign journeys. Develop, launch, and manage promotional campaigns for clients across CRM channels. Analytics & Optimization Analyze campaign performance metrics to generate actionable insights and recommendations. Continuously optimize CRM marketing programs to improve engagement, retention, and revenue outcomes. Support data-driven decision-making across CRM initiatives. Technology & Vendor Management Manage relationships with CRM software vendors and ensure effective use of CRM technologies. Act as a subject-matter resource on CRM tools and digital engagement platforms. Stay current on CRM industry trends, best practices, and emerging technologies, applying insights to strategy development. Qualifications Demonstrated hunger for continuous learning and execution in the digital gaming space. Strong creative problem-solving abilities paired with analytical rigor. Hands-on experience with major CRM platforms, ESPs, and push providers such as Optimove, Braze, Bloomreach, or similar tools. Familiarity with online gaming, sports betting, or casino environments is a strong advantage. Ability to manage multiple priorities independently while contributing effectively within a team environment. Why Join? You enjoy solving complex problems using data and analytics. You naturally ask “why” and enjoy digging deeper to uncover insights. You want to grow your skills while learning from experienced leaders in a dynamic industry. You have an interest in sports betting, gaming, and/or casino environments. You value autonomy and flexibility while also enjoying collaboration and teamwork. Join and be part of a forward-thinking organization where innovation, learning, and execution come together to drive meaningful impact and career growth.