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AML Analyst | iGaming | Malta | €56K–€66K I’m hiring an experienced AML Analyst to join a growing iGaming company in St Julian’s, Malta. You’ll be working across: AML investigations Transaction monitoring CDD, EDD, source of funds and source of wealth reviews Sanctions and PEP screening Customer, payment and gaming activity analysis Salary: €56,000–€66,000 depending on experience Location: St Julian’s, Malta Industry: iGaming Start: Quick starters are strongly preferred The ideal candidate will have solid AML, KYC or financial crime experience, ideally within iGaming or another regulated environment. Interested or know someone suitable? Send me a message.

The Responsible Gaming Analyst is responsible for identifying and assessing customers who may be at risk of gambling-related harm, determining appropriate protections and monitoring outcomes. The role reviews behavioural, transactional and customer interaction data, applies risk-based decisions and coordinates required actions with Customer Support or other authorised customer-facing teams.   This role will support the establishment of effective Responsible Gaming processes, consistent interventions and a sustainable approach to customer protection. This is a hands-on operational role requiring sound judgement, attention to detail and the ability to make timely, evidence-based customer protection decisions.   Responsibilities: Identify and assess gambling risk. Determine and coordinate customer protections. Deliver effective and compliant responsible gaming operations. Support operational excellence and team capability.   Requirements: Proven experience in responsible gaming, customer risk, AML, graud or similar. Working knowledge of gambling harm indicators, customer vulnerability, affordability, self-exclusion and customer intervention principles. Ability to analyse interaction data and identify changes or patterns that may indicate increased risk. Ability to make customer protection decisions and document the rationale for those decisions.

The Customer Service Agent will be responsible for handling customer queries and support requests online, delivering a helpful, accurate, and compliant service experience across registration, KYC, deposits, withdrawals, gameplay, bonuses, complaints, and responsible gambling interactions.   This role is expected to work confidently across channels — including email and live chat. The role will work closely with the Customer Service Lead and, where relevant, CRM & Loyalty, Risk & Compliance, and Payments, to resolve customer queries efficiently while maintaining our client's service standards.   Responsibilities: Respond to customer queries across channels — including email and live chat — accurately, professionally, and within agreed service level targets Resolve queries across registration, KYC, deposits, withdrawals, gameplay, bonuses, and general account support Escalate complaints, responsible gambling concerns, and higher-risk cases to the appropriate team promptly and correctly Apply responsible gambling, AML, and data privacy protocols correctly in every customer interaction   Requirements: Experience in a customer service or customer support role, ideally within iGaming, digital entertainment, fintech, or another regulated digital business Strong written and verbal communication skills, with the ability to work confidently across multiple channels including email and live chat Understanding of, or willingness to be trained on, responsible gambling, KYC/AML, and complaints handling requirements

Customer Service Lead About the Role We are seeking an experienced Customer Service Lead to build and develop a customer support function for a growing online business.  This is an exciting opportunity for someone who enjoys creating processes from scratch while remaining hands-on during the early stages. Working closely with senior leadership and cross-functional teams, you will define the customer service strategy, establish best practices, implement scalable processes and technology, and build a high-performing team that delivers an outstanding customer experience. Key Responsibilities Design and lead the customer service function, including team structure, processes, and operating model. Recruit, coach, and develop a customer service team with a strong performance culture. Define service standards, SLAs, quality assurance processes, and escalation procedures. Oversee customer complaints and ensure compliance with regulatory requirements. Manage the resolution of customer and technical support issues in collaboration with internal teams. Monitor key service metrics such as response times, resolution rates, customer satisfaction, and quality scores. Implement and optimize customer service platforms, knowledge management tools, chat solutions, and automation. Work closely with CRM, Product, Payments, Technology, and Risk & Compliance teams to deliver a seamless customer journey. Use customer insights to drive continuous improvements across products, operations, and customer experience. Requirements Experience building and scaling a customer service or customer operations function. Background in iGaming, online gaming, fintech, digital entertainment, or another regulated industry. Strong understanding of regulated customer support, including KYC, responsible gambling, and complaint handling. Experience implementing customer service technologies and automation tools. Strong leadership, stakeholder management, and communication skills. Commercial mindset with a focus on customer retention, operational efficiency, and long-term growth. Ideal Candidate You are a hands-on leader who enjoys building teams and processes from the ground up. You combine strategic thinking with operational execution and have a proven ability to create scalable customer service functions that enhance both customer satisfaction and business performance.

Senior Associate Malta - Full time Hybrid My client, an Advisory firm in Malta, is looking for a Senior Associate to join its growing Accountancy team. This is an excellent opportunity for ACCA or University graduates, as well as qualified professionals, to develop their careers. Key Responsibilities Prepare and maintain accounting records and financial data. Produce management accounts, trial balances, and financial statements. Prepare and submit VAT and personal tax returns. Maintain cash books and accounting journals. Liaise with regulatory and supervisory authorities. Support clients with day-to-day accounting requirements.   About You? ACCA or University of Malta qualified (or equivalent). Previous accounting experience is advantageous. Proficient in Microsoft Office, particularly Excel. Strong communication skills in English and Maltese. Organised, detail-oriented, and able to manage multiple deadlines. Proactive, adaptable, and committed to delivering high-quality work.   What's on Offer Competitive salary. Excellent work-life balance. Supportive and collaborative working environment. Clear career progression and professional development opportunities. Bonus

About the Role We are seeking a Fraud Analyst to help protect our online platform from fraud, payment abuse, and financial risk.  You will investigate suspicious activity, review customer accounts and transactions, verify documentation, and support secure payment processes while ensuring a smooth customer experience. This is a hands-on role for someone with strong analytical skills, attention to detail, and experience working in a regulated online environment. Key Responsibilities Investigate fraud alerts, payment activity, withdrawals, KYC reviews, and suspicious customer behaviour. Analyse customer, payment, transaction, device, and account data to identify potential fraud. Investigate account takeover, identity fraud, payment fraud, chargebacks, bonus abuse, multi-accounting, and other prohibited activities. Approve, decline, or hold withdrawals and apply account restrictions within established guidelines. Prepare chargeback evidence and maintain accurate investigation records. Escalate complex fraud cases, AML concerns, or Responsible Gambling indicators when appropriate. Monitor fraud trends and recommend improvements to controls, processes, automation, and fraud detection tools. Work closely with Payments, Compliance, Customer Support, Product, Technology, and Risk teams to strengthen fraud prevention and improve customer outcomes. Requirements Experience in fraud prevention, payments, KYC, risk operations, or a similar role within a regulated digital business. Good understanding of online fraud risks, payment fraud, identity verification, chargebacks, and customer due diligence. Strong analytical, investigative, and decision-making skills. Experience reviewing customer documentation and transaction data. Excellent attention to detail and the ability to manage multiple priorities. Strong communication and stakeholder management skills. Experience in iGaming, fintech, e-commerce, online gaming, or financial services is preferred. Relevant fraud, financial crime, or compliance certifications are a plus. Ideal Candidate You are an analytical problem-solver with experience identifying and preventing online fraud while balancing risk management with a positive customer experience. You enjoy working in a fast-paced environment and continuously look for ways to improve fraud controls, operational efficiency, and customer protection.

Technical Delivery Manager – iGaming (B2C) 3-month consulting engagement, with potential to convert to a full-time role An exciting opportunity has arisen for an experienced Technical Delivery Manager to own software delivery for a Tier-1 B2C iGaming launch. The successful candidate will lead a 20+ team  translating the product roadmap into a coordinated, production-ready technical delivery plan. This is a hands-on technical leadership role — not a pure project management or Scrum position. Key Responsibilities Own delivery performance and operating rhythm of a 20+ team  Ensure all code, architecture and technical documentation are securely maintained as company-controlled IP, with full transferability and continuity Translate product, commercial and regulatory roadmaps into integrated technical plans across web, mobile, platform and data Set delivery standards across architecture, documentation, quality, test automation and release management Own the consolidated technical roadmap across PAM, sportsbook, casino, game aggregation and other third-party suppliers Manage supplier APIs, environments, SLAs, certification dependencies and integration issue resolution Drive use of AI and automation to improve engineering throughput, testing, documentation and delivery governance Candidate Profile Essential 5+ years in a technical leadership role Proven delivery of customer-facing B2C products in regulated, high-availability or high-traffic environments Experience leading a multidisciplinary nearshore/offshore team of 20+ Proven ownership of complex third-party integrations and supplier roadmaps Practical experience applying AI/automation to engineering and delivery workflows Strong stakeholder and vendor management skills Fluent written and spoken English Desirable Background in iGaming, sports betting, online casino, fintech, payments or another regulated B2C sector Experience integrating PAM, sportsbook, casino/aggregation, payments, CRM or analytics platforms Multi-market launch experience Experience running high-volume, 24/7 platforms through launch and early-life support

Our client is a well-established online gaming operator with a growing presence in the regulated iGaming space. As they continue to build out their Customer Risk Operations capability, they're looking for an experienced Responsible Gaming Team Manager to lead their RG operations function from their Malta office. This is a hands-on leadership role for someone who wants to be part of shaping a function from the ground up — leading a team of up to 12 while staying close to the case work, the process design, and the day-to-day decisions that protect customers and the business. The Role Reporting to the Head of Customer Risk & Governance, you'll lead the day-to-day Responsible Gaming Operations function, ensuring customers are identified, supported and protected through effective interactions that meet regulatory obligations, company policy and good practice. You'll drive operational excellence and continuous improvement, and provide meaningful insight into how well RG controls are working — all while staying actively involved in investigations, operational decisions and process design as the function matures. What You'll Be Doing Building and continuously improving RG processes, operational controls and ways of working Overseeing timely, high-quality handling of RG cases, including affordability, vulnerability and behavioural assessments Escalating and resolving complex or high-risk cases, and ensuring consistent application of RG controls Monitoring performance against KPIs, SLAs and quality standards, and driving corrective action where needed Identifying opportunities for process improvement and automation to reduce manual effort Leading workforce planning, resourcing and scheduling across the team Recruiting, coaching and developing a team of up to 12 Responsible Gaming Analysts Supporting regulatory audits, internal reviews, and the rollout of new regulatory requirements, products and markets Partnering closely with MLRO, Compliance, Legal, AML, Fraud, Payments, Product and Data Analytics teams What We're Looking For Proven leadership experience within Responsible Gaming, AML, Fraud, Customer Risk or a similar operational environment Strong knowledge of Responsible Gaming principles and regulatory expectations Experience managing customer interaction teams, with a track record of coaching and developing operational staff Experience assessing customer affordability, vulnerability and gaming behaviour, and making protection decisions using a risk-based approach Experience implementing operational processes within a regulated environment Strong stakeholder management, and confident written and verbal communication Sound judgement and the ability to make decisions under pressure Nice to have: a formal leadership qualification, Responsible Gaming certifications, and prior experience in online gaming or financial services. Why Apply This is a rare opportunity to help shape the future Responsible Gaming operating model for a business actively investing in its Customer Risk capability — with genuine scope to influence process, tooling and strategy rather than just inherit an existing setup. Full package details (salary, benefits and relocation support) are available on application.  

Our client is a well-established online gaming operator with a growing presence in the regulated iGaming space. As they continue to build out their Customer Risk Operations capability, they're looking for an experienced Fraud Team Manager to lead their Fraud Operations function from their Malta office. This is a hands-on leadership role for someone who wants to be part of shaping a function from the ground up — leading a team of up to 12 while staying close to the investigations, the process design, and the day-to-day decisions that protect customers and the business from fraud loss. The Role Reporting to the Head of Customer Risk & Governance, you'll lead the day-to-day Fraud Operations function, protecting the business from fraud losses while supporting an excellent customer experience and the sustainable commercial success of the business. You'll drive operational excellence and continuous improvement, and help shape the future Fraud operating model — all while staying actively involved in investigations, operational decisions and process design as the function matures. What You'll Be Doing Building and continuously maturing the Fraud Operations function, including processes, controls and ways of working Leading or supporting complex fraud investigations — payment fraud, account takeover, chargebacks, bonus abuse, identity fraud and other online fraud typologies Making decisions on account closures, withdrawal approvals, account and payment method restrictions, and chargeback responses within delegated authority Monitoring fraud trends and emerging threats, recommending enhancements to fraud controls and detection capabilities Overseeing the implementation and optimisation of fraud technologies, payment controls and automation initiatives Balancing fraud prevention with customer experience and commercial objectives through proportionate, risk-based decision making Monitoring performance against KPIs, SLAs and quality standards, and driving corrective action where needed Leading workforce planning, resourcing and rostering across the team Recruiting, coaching and developing a team of up to 12 Fraud Analysts Ensuring Fraud Operations readiness for new products, payment methods, brands and regulated markets Partnering closely with MLRO, Compliance, Legal, AML, RG, Payments, Product and Data Analytics teams, plus external PSPs, fraud vendors and card schemes What We're Looking For Proven experience leading and managing an operational Fraud team within a regulated environment Subject-matter expertise across complex fraud investigations, including payment fraud, account takeover, chargebacks, bonus abuse and identity fraud Experience designing, implementing and continuously improving operational processes through automation, root cause analysis and continuous improvement methodologies Experience establishing, scaling or transforming an operational function, including new processes, controls and technologies Experience defining team objectives and managing performance against agreed KPIs and service levels Strong stakeholder management across Customer Support, Payments, Product, Compliance, Data Analytics and external suppliers Demonstrated ability to build, develop and lead high-performing operational teams Nice to have: a formal leadership or management qualification, industry certification (ACAMS, CFE, ICA, PCI DSS or equivalent), and experience with fraud detection platforms, payment gateways, case management systems and rule engines in online gaming, payments or e-commerce. Why Apply This is a rare opportunity to help shape the future Fraud operating model for a business actively investing in its Customer Risk capability — with genuine scope to influence process, tooling and strategy rather than just inherit an existing setup. Full package details (salary, benefits and relocation support) are available on application.  

Our client is a well-established online gaming operator with a growing presence in the regulated iGaming space. As they continue to build out their Customer Risk Operations capability, they're looking for an experienced AML Team Manager & Deputy MLRO to lead their AML Operations function from their Malta office. This is a hands-on leadership role for someone who wants to be part of shaping a function from the ground up — leading a team of up to 12 while staying close to the investigations, the customer risk assessments, and the day-to-day decisions that protect the business from money laundering and terrorist financing risk. As Deputy MLRO, you'll also step in for the MLRO during periods of absence or delegation, keeping the business's AML/CFT reporting and regulatory obligations on track. The Role Reporting to the Head of Customer Risk & Governance, you'll lead the day-to-day AML Operations function, ensuring customer due diligence, transaction monitoring and financial crime investigations are conducted effectively, consistently and in line with regulatory requirements. You'll support the MLRO in meeting the company's AML/CFT reporting, governance and regulatory obligations, and act with delegated MLRO authority where formally authorised — all while staying hands-on with investigations, process design and continuous improvement as the function matures. What You'll Be Doing Building and continuously improving AML processes, operational controls and ways of working Overseeing customer due diligence, enhanced due diligence, source of funds/wealth, sanctions, PEP and adverse media reviews Investigating unusual activity reports and escalating suspected money laundering or terrorist financing concerns to the MLRO Preparing and, where authorised, submitting Suspicious Activity Reports (SARs/STRs) and regulatory reporting Acting with delegated MLRO authority during periods of the MLRO's absence, ensuring continuity of AML/CFT reporting and regulatory obligations Ensuring AML investigations are appropriately documented and capable of withstanding regulatory scrutiny Monitoring performance against KPIs, SLAs and quality standards, and driving corrective action where needed Supporting regulatory inspections, audits and internal reviews Leading workforce planning, resourcing and scheduling across the team Recruiting, coaching and developing a team of up to 12 AML Analysts Partnering closely with the MLRO, Compliance, Legal, Fraud, RG, Payments, Product, Data Analytics and Internal Audit, plus regulators, FIUs and law enforcement where authorised What We're Looking For Substantial AML operations experience, including proven people-management responsibility Subject-matter expertise in AML/CFT legislation, regulatory expectations, customer due diligence, transaction monitoring and financial crime risk management Experience managing AML investigations covering CDD, EDD, transaction monitoring, sanctions, PEPs and suspicious activity Experience assessing source of funds, source of wealth and customer risk using a risk-based approach Experience implementing operational processes within a regulated environment Strong stakeholder management, and confident written and verbal communication Sound judgement and the ability to make decisions under pressure Nice to have: a formal leadership qualification, ACAMS/ICA or equivalent AML qualification, prior experience as a Deputy MLRO or supporting an MLRO, and a background in online gaming, financial services or payments. Why Apply This is a rare opportunity to help shape the future AML operating model for a business actively investing in its Customer Risk capability — with genuine scope to influence process, tooling and strategy, plus direct exposure to MLRO-level regulatory responsibility. Full package details (salary, benefits and relocation support) are available on application.