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The Customer Support Representative plays a key role in ensuring a seamless and positive experience for users of the company’s sports betting and casino platform. This position requires strong communication skills, empathy, and problem-solving ability to resolve customer inquiries efficiently. Working on a 24/7 rotating roster, the role supports players in both Portuguese and English, providing professional service and contributing to the continuous improvement of the customer experience. Main Responsibilities: Respond promptly and professionally to customer inquiries via live chat. Resolve issues and complaints, offering appropriate solutions and following up to ensure customer satisfaction. Communicate fluently in both Portuguese and English to assist a diverse customer base. Maintain accurate customer records and liaise with internal teams when escalation is needed. Stay up-todate with company products, promotions, and policies to provide accurate information. Provide feedback and suggestions to improve processes and enhance customer experience. Collaborate with other operational teams to ensure customer needs are met. Work Experience and Skills: Excellent written and verbal communication skills in both Portuguese and English. Prior experience in a customer service role (online, phone-based, or face-to-face). Availability to work on a 24/7 rotating roster. Ability to remain calm and efficient in a fast-paced environment. Desirable Qualifications: Familiarity with the crypto and online betting industry. Previous experience in sports betting or online casino. Experience working with tools such as Slack and G-Suite. Personal Qualities and Behavioural Traits: Strong customer focus with a solution-oriented mindset. Ability to multitask and handle multiple inquiries simultaneously. Self-motivated and capable of working independently without close supervision. Excellent problem-solving skills and resilience under pressure. Strong initiative and proactive approach to improving customer experience. Collaborative team player, willing to share knowledge and support colleagues. The Customer Support Representative will work closely with: Team Leads and Senior Support staff. Payments providers and the internal payments coordination team. Other operational departments such as KYC, Marketing, Affiliates, Tech Support, and VIP.

Chat Host (Remote – Rotative Shifts) Night shift included Location: Remote (based in Ceuta, Spain) Industry: Online Gambling / iGaming Languages: Spanish and English (MUST)   We’re looking for enthusiastic and reliable Chat Hosts to join our team and engage with players, ensuring they enjoy a safe, fun, and interactive iGaming environment.   Key Responsibilities Engage with players in real-time via live chat to create a friendly, welcoming, and enjoyable community atmosphere. Moderate chat rooms to ensure compliance with community guidelines and responsible gaming policies. Provide excellent customer support, answering player queries and escalating issues when necessary. Encourage participation in games, promotions, and events through positive interaction and engagement. Report player feedback, technical issues, or unusual activity to relevant teams. Adapt to rotative shifts, including evenings, weekends, and holidays.   Requirements: Based in Ceuta, Spain (remote working set-up required). Previous experience in customer service, community management, or hospitality is an advantage. Excellent communication skills, both written and spoken. Fluency in Spanish (English is a strong plus; other languages are an asset). Confident, engaging personality with the ability to build rapport quickly. Comfortable working in a regulated online gambling environment. Flexible to work on a rotating shift schedule. Chat Host (Remote – Rotative Shifts) Night shift included.  Location: Remote (based in Ceuta, Spain) Industry: Online Gambling / iGaming Languages: Spanish and English (MUST)   We’re looking for enthusiastic and reliable Chat Hosts to join our team and engage with players, ensuring they enjoy a safe, fun, and interactive iGaming environment.   Key Responsibilities Engage with players in real-time via live chat to create a friendly, welcoming, and enjoyable community atmosphere. Moderate chat rooms to ensure compliance with community guidelines and responsible gaming policies. Provide excellent customer support, answering player queries and escalating issues when necessary. Encourage participation in games, promotions, and events through positive interaction and engagement. Report player feedback, technical issues, or unusual activity to relevant teams. Adapt to rotative shifts, including evenings, weekends, and holidays.   Requirements: Based in Ceuta, Spain (remote working set-up required). Previous experience in customer service, community management, or hospitality is an advantage. Excellent communication skills, both written and spoken. Fluency in Spanish (English is a strong plus; other languages are an asset). Confident, engaging personality with the ability to build rapport quickly. Comfortable working in a regulated online gambling environment. Flexible to work on a rotating shift schedule.

My client is a creative and innovative team that connect and entertain players all around the world, creating exciting experiences and lasting connections, on the world’s largest online poker network. They are now seeking to hire a dynamic, innovative, and passionate team Payments Operations Manager to support the day-to-day operations of their payment service provider (PSP) ecosystem. Reporting to the Director of Operations, the Payments Operations Manager will be maintaining PSP relationships, supporting other teams and helping ensure a seamless cashier experience for our players worldwide.   Duties & Responsibilities: Manage and maintain commercial and operational PSP relationships as the primary point of contact Lead PSP onboarding, due diligence, contract negotiations, and compliance oversight ?Negotiate and manage contracts and SLAs to optimize performance and costs Monitor PSP performance (acceptance rates, fees, processing times) and drive improvements Act as liaison between PSPs and DevOps on technical/API and cashier integration issues Support Finance and Treasury with reconciliation, settlements, and cash flow management Resolve complex player payment escalations in partnership with Customer Relations Track regulatory and industry trends in iGaming payments and recommend adjustments Advise senior management with insights to optimize the payments ecosystem Requirements: 4+ years of experience in payments, operations, or financial services (iGaming, fintech, crypto, or PSP industry strongly preferred) Proven track record in managing PSP relationships and negotiating commercial contracts Strong understanding of payment ecosystems, including cashier flows, reconciliation processes, and PSP/API integrations Demonstrated ability to work cross-functionally with technical, finance, and customer-facing teams Entrepreneurial mindset: resourceful, proactive, and able to identify and implement alternative solutions Experience managing compliance requirements and adapting to evolving regulatory landscapes Excellent communication and relationship management skills, with the ability to influence both internal stakeholders and external partners Benefits: Competitive salary and annual raise based on performance Discretionary bonus (up to 50% of salary) Comprehensive and extended benefits and Health Care Spending Account Commute Perk: Parking pass or Presto Card Endless snacks, coffee, tea, and beverages

The Company: This opportunity is with a leading global provider of sports data, dedicated to transforming the industry through innovation. Our client specializes in sports data collection and analysis, advanced data management, and cutting-edge services such as AI-driven insights and sports visualization. The Role: As a Business Development Representative, you will play a key role in driving growth across the Latam region. Your responsibilities include generating and qualifying new business opportunities, managing sales activities through CRM systems, and supporting account executives and sales managers by building a strong pipeline. This role requires creativity in prospecting, strong negotiation skills, and the ability to effectively communicate the company’s value proposition to potential clients within the gaming and betting industry. About You: You have over 2 years of experience in business development within igaminga/sports betting industry, with a strong background in lead generation and client prospecting. You are fluent in both English and Spanish and comfortable working with international clients. Proficient in CRM tools like Salesforce or Outreach, you bring excellent communication and negotiation skills, a passion for sports, and the flexibility to travel when needed. Does this sound like you or someone you know? If so, please contact Alexandra Bomberg at Pentasia for a discussion.  

A highly regarded iGaming company is looking to hire a Senior Marketing Compliance Manager to transform and lead our marketing compliance function. In this high-impact role, you’ll work at the crossroads of creativity and regulation, ensuring our marketing remains bold, engaging, and fully compliant. Reporting to the Director of Interactive Planning & Delivery, you’ll collaborate with marketing, legal, and compliance teams embedding yourself in the day-to-day activities of the marketing teams. Duties will include: Developing and managing a clear, efficient process for reviewing and approving marketing materials, acting as the key decision maker and escalation point. Reshaping ways of working by collaborating with legal and compliance to redefine processes that empower the marketing compliance team to work more directly with marketing accelerating approvals and supporting autonomy. Designing workflows and frameworks that can be leveraged across multiple markets to support business growth. Developing tools that enable market teams to review and assess materials independently, escalating complex cases as needed. Ensuring that all marketing activity fully complies with regulations Tracking and monitoring regulatory changes and industry standards that could impact marketing, ensuring timely communication and action. Creating, implementing, and continuously updating marketing compliance policies and procedures to reflect regulatory and business needs. Delivering engaging training for marketing teams. Managing, developing, and inspiring the marketing compliance team, providing guidance, coaching, and support to build a high-performing function. Working closely with marketing and other teams to guarantee compliance without sacrificing creativity or strategic objectives. Identifying, assessing, and managing compliance risks, driving improvements and corrective actions as needed. Leading ongoing monitoring and regular audits of marketing practices; support internal investigations as required. Managing regulatory enquiries, ensuring timely and accurate documentation and responses. Experience Required: Experience in a compliance, legal, or regulatory role within the iGaming sector. Strong analytical skills, with the ability to interpret legal and regulatory requirements and translate them into practical business guidance. Proven experience in people management, including leading, motivating, and developing high-performing teams. Commercially minded, with a pragmatic, solutions-oriented approach to compliance. Proven ability to build and maintain strong working relationships with stakeholders at all levels. Solid understanding of marketing practices across a variety of channels. Excellent communication and presentation skills, with the ability to deliver clear guidance, influence all levels, and effectively communicate risks and mitigation strategies. Confident and diplomatic in constructively challenging when needed. Flexible communication style, able to tailor messaging for different audiences, while maintaining clarity and consistency. Collaborative mindset, actively promoting cross-departmental engagement and open communication. Excellent organisational and time management skills, with the ability to prioritise and manage multiple demands. This is an excellent opportunity to join a well respected iGaming company and spearhead development in this growing area of regulation. In return an excellent salary and benefits are available.

My client is a prominent global leader in the iGaming industry, operating more than 20 dynamic brands and offering a diverse range of verticals spanning casino and sports betting. We are working closely with them on expanding their product team! We are looking for an experienced Product professional from a iGaming and Gambling business who specialises in Sportsbook. They are looking for someone onsite in their Graz, Austria office. they are offering competitive salary and benefits package and relocation assistance if needed! If your interested then APPLY or email - matt.chapman@pentasia.com

Group Head of Artificial Intelligence Overview Our client is seeking a seasoned Head of Artificial Intelligence to spearhead the creation and development of their AI department. This pivotal role aims to harness the power of AI to revolutionize our business operations, enhance customer engagement, and drive strategic innovation. The ideal candidate will possess a deep understanding of AI technologies and their application in automating business processes, big data analysis, customer engagement, and predictive analytics. As a key figure in bridging the gap between detailed AI operations and overarching business strategy, this role requires a unique blend of technical expertise, strategic vision, and leadership acumen. Key Responsibilities AI Strategy & Implementation: Develop and execute a comprehensive AI strategy that aligns with business goals, focusing on automation, data analysis, customer engagement, and optimization of operations. Customer Experience Enhancement: Utilize AI technologies such as chatbots, natural language processing, and personalization algorithms to elevate the user experience, ensuring a seamless and engaging customer journey. Data Analytics & Insights: Lead big data analysis initiatives to gain actionable insights, predict demand patterns, optimize inventory levels, and streamline distribution processes. Cross-functional Collaboration: Work closely with business units to understand their challenges and opportunities, providing AI-driven solutions that support strategic objectives. Team Building & Leadership: Recruit, mentor, and lead a high-performing team of AI professionals with diverse backgrounds and expertise, fostering an environment of innovation and continuous learning. AI Governance & Ethics: Establish robust data management and governance practices, ensuring ethical use of AI and compliance with regulatory standards. Areas of Expertise Data Science & Machine Learning: Proficiency in leveraging data science methodologies and machine learning algorithms to drive business value. Generative AI & Large Language Models (LLMs): Expertise in applying generative AI and LLMs to create innovative applications and services. Business Intelligence & Analytics: Strong background in BI tools, marketing analytics, and performance evaluation to inform strategic decisions. Strategic Planning & Analysis: Ability to conduct comprehensive strategic analysis and planning to guide AI initiatives aligned with business goals. Data Management & Governance: Knowledge in establishing effective data management frameworks and governance models to ensure data integrity and compliance. Leadership & Team Development: Proven leadership skills with the capacity to build, motivate, and manage a team of experts in a dynamic and fast-paced environment. Qualifications Advanced degree in Computer Science, Data Science, Artificial Intelligence, or a related field. Minimum of 10 years of experience in a similar role, with a proven track record in AI strategy and implementation. Demonstrable experience in leading data analytics, AI projects, and digital transformation initiatives. Strong interpersonal and communication skills, with the ability to engage and influence both technical and non-technical stakeholders. Strategic thinker with an innovative mindset, capable of turning complex challenges into actionable solutions. A very competitive salary and bonus will be available for the right candidate + equity options and a very generous relocation package if needed.  

Role Overview We are seeking a Marketing Lead to shape and deliver acquisition and retention strategies that strengthen customer loyalty, reactivation, and multi-product engagement. Reporting into senior commercial leadership, this role will focus on designing and implementing personalised initiatives that maximise player retention. The successful candidate will create and execute strategies that ensure customers receive timely, relevant rewards and incentives. Working closely with cross-functional teams (CRM, Acquisition, Product, Performance), you will deliver data-driven campaigns designed to increase player engagement, loyalty, and adoption of promotional offerings. Key Responsibilities: Promotional Strategy Development: Lead the evolution of promotional strategies by analysing customer data and identifying optimal moments in the lifecycle to deploy incentives. Ensure initiatives drive engagement and retention while optimising for return on investment. Retention & Loyalty Campaigns: Develop and execute targeted retention campaigns that reward long-term engagement. Partner with CRM, commercial, and performance teams to deliver compelling, timely loyalty rewards that drive repeat activity. Experimentation & Optimisation: Apply A/B testing and experimentation methods to continuously refine campaigns, offers, and retention strategies. Translate results into actionable insights that improve performance. Data-Driven Insights: Use customer behaviour and analytics to shape campaign strategies, tailoring loyalty initiatives to specific audience segments and lifecycle stages. KPI Tracking & Reporting: Own reporting on key metrics including retention rates, lifecycle performance, and ROI on promotional spend. Provide actionable insights and recommendations to senior stakeholders. Cross-Functional Collaboration: Work closely with teams across CRM, Acquisition, Business Intelligence, Product, Technology, and Commercial functions to ensure campaigns are aligned and seamlessly integrated into broader marketing strategies. Communication & Stakeholder Engagement: Share campaign performance updates, insights, and recommendations with leadership and cross-functional teams. Champion loyalty initiatives and ensure alignment with wider business objectives. Key Skills & Requirements: Lifecycle Marketing Expertise: Proven experience in lifecycle or CRM marketing within the online gambling industry. Strong knowledge of retention, reactivation, and loyalty strategies. Customer Behaviour Analysis: Ability to interpret player behaviour and use insights to build data-driven retention and loyalty strategies. Promotional Strategy Experience: Skilled in developing and optimising incentive-based strategies (e.g., bonuses, free plays, rewards) to drive customer engagement and loyalty. Data-Driven Decision Making: Proficiency with analytics tools and strong ability to translate data into actionable strategies that improve customer value and campaign effectiveness. Experimentation & Testing: Experience designing and running A/B tests to optimise campaigns and customer journeys, with a focus on measurable improvements in player value and loyalty. Collaboration Skills: Ability to work effectively with multiple teams to deliver integrated retention and loyalty campaigns. Project Management: Strong organisational and project management skills, with a track record of running multiple initiatives simultaneously and in a timely manner. Communication & Reporting: Excellent written and verbal communication skills, with the ability to present complex findings clearly and persuasively to senior management. Industry Knowledge: deep understanding of the online gambling industry including current trends, retention practices and player behaviour. Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify issues in the player lifecycle and focus on developing creative, data-led solutions to enhance engagement and increase loyalty.  

Pentasia has been appointed on an exclusive basis to support the recruitment of a new team based in Ceuta. This present the opportunity to join a very well respected company with exciting growth ambitions and be part of a very exciting future. As Senior Commercial Manager, you will take strategic ownership of growth and revenue performance across Spain, leading a high-impact team and working closely with senior stakeholders in marketing, product, compliance, and business intelligence. You will set the commercial direction for the region, bring best-in-class local expertise to cross-functional planning, and champion a player-first, performance-driven approach. This role is pivotal in driving profitability and market leadership in Spain, acting as the senior voice on commercial performance, regional strategy, and future investment planning. You will also mentor and develop regional talent, playing a key part in building a world-class commercial function. Experience in the Spanish gaming or digital consumer market would be highly desirable. Key Responsibilities: Strategic Leadership & Market Growth Define and drive the long-term commercial strategy for Spain. Set market positioning, commercial priorities, and growth initiatives. Act as the senior commercial lead for the region in business planning and leadership forums. Commercial Ownership & P&L Accountability Own regional commercial performance (player volumes, revenues, ROI), ensuring optimal use of budget. Manage trade-offs across investment and performance, collaborating with finance to forecast and reallocate spend for maximum impact. Team Leadership & Capability Development Lead and develop a high-performing team of regional Growth Leads. Provide mentoring, capability building, and hands-on support in key projects. Cross-Functional Leadership & Stakeholder Influence Act as the regional commercial authority in forums spanning acquisition, brand, product, promotions, and CRM. Champion regional needs in planning while aligning with global strategic objectives. Market Expertise & Innovation Stay ahead of market trends, competitive threats, and regulatory developments. Use insights to inform go-to-market strategies, product localisation, and innovation opportunities. Integrated Campaign Strategy Guide planning and execution of regional campaigns in collaboration with Brand, CRM, and Acquisition. Ensure activity is insight-led, locally resonant, and delivering against acquisition, retention, and revenue KPIs. Governance, Risk & Compliance Own regional commercial compliance alongside Legal, Compliance, and Safer Gambling teams. Ensure all activity meets local regulatory standards and reinforces the organisation’s reputation as a safe and trusted operator. Key Skills & Requirements: Strategic Thinking: Proven experience shaping and executing commercial strategies across multiple markets. Ability to balance long-term growth vision with short-term performance delivery. Leadership Experience: Demonstrated success in leading, mentoring, and developing high-performing teams. Strong ability to motivate, coach, and set clear direction. Commercial Acumen: Strong grasp of business performance drivers and marketing ROI. Experienced in managing multimillion-euro budgets and making data-driven investment decisions. Market Expertise: Deep understanding of the Spanish market; experience in online gaming, gambling, or performance-led consumer industries is a plus. Stakeholder Management: Excellent communication and influencing skills, with confidence presenting to senior leadership and collaborating across business functions. Language Proficiency: Fluency in English and Spanish is essential. Analytical Skills: Skilled in performance reporting, budget forecasting, and data analysis. Advanced Excel/Google Sheets proficiency desirable.

Job Title: Intellectual Property Counsel – Litigation & Enforcement Department: Global Legal Group Location: Relocation support available for Dubai or Malta Position Summary My client a leading iGaming company are looking for a sharp, confident, and experienced Intellectual Property Counsel – Litigation & Enforcement to join their Global Legal team.  Key Responsibilities 1. Litigation & Dispute Resolution Lead the management of a global docket of IP litigation matters, including trademark, copyright, patent, and trade secret disputes. Develop and drive litigation strategy from pre-litigation assessments through to resolution, including trial and appeals. Oversee external counsel in multiple jurisdictions, ensuring effective and efficient litigation management. Draft, review, and negotiate legal pleadings, briefs, motions, and settlement agreements. Represent the company in negotiations, mediations, and other alternative dispute resolution forums. 2. Global IP Enforcement & Brand Protection Build and execute a proactive global IP enforcement program to address infringement, piracy, and counterfeiting. Lead digital brand protection initiatives, including domain disputes (UDRP), takedown actions on social platforms, and e-commerce enforcement. Manage trademark oppositions, cancellations, and other administrative actions to defend brand integrity. Collaborate with global customs and enforcement authorities to coordinate anti-counterfeiting operations. Advise on intermediary liability, online platform compliance, and global IP enforcement trends. 3. Strategic Legal Advisory & Risk Management Provide cross-functional legal guidance to product, marketing, and business teams on IP-related risks for new launches and campaigns. Support IP due diligence in mergers, acquisitions, and strategic partnerships. Partner with the IP portfolio team to align prosecution strategies with enforcement trends and business objectives. Lead training sessions and educational initiatives on IP best practices for internal stakeholders. Qualifications & Skills Qualified to practice law in a key jurisdiction (e.g., UK, US, EU member state, or equivalent). 7–10 years of post-qualification experience focused on IP litigation and enforcement, ideally with experience in both top-tier law firms and in-house roles. Hands-on experience handling complex IP disputes across multiple international jurisdictions. Demonstrated ability to design and implement brand protection programs, both online and offline. Strong advocacy, negotiation, and legal writing skills. Industry experience in technology, gaming, media/entertainment, or consumer products is highly advantageous. Education LL.B., J.D., or equivalent legal degree from a recognized institution. An LL.M. in Intellectual Property Law or related specialization is a significant plus. Admission to the bar in a recognized legal jurisdiction.