We're a global people business - the leading recruitment consultancy in iGaming, having placed over 10,000 candidates in casino and sports betting jobs worldwide.
Our client is a global leader in digital finance, dedicated to making cryptocurrency accessible and secure for everyone. With millions of users worldwide, they offer a comprehensive suite of products spanning trading, payments, and decentralised finance. Known for innovation and strong compliance standards, the company continues to push boundaries in the fintech space.
They are now set to launch a cutting-edge B2C prediction market product, designed to bring a new level of engagement and transparency to event-based trading. This marks a bold step into an emerging sector, combining advanced technology with a user-centric experience to redefine how consumers interact with prediction markets.
Role Overview
As Operations Manager, you will oversee day-to-day operations with a strong emphasis on delivering exceptional customer service for a leading sports focused prediction market product. You will manage support teams, streamline processes, and ensure compliance with regulatory standards while maintaining operational efficiency. This role requires a hands-on leader who is passionate about customer experience and operational excellence.
Key Responsibilities:
Manage daily operational activities across customer service and support functions
Lead and mentor customer service teams to deliver outstanding player experiences
Develop and implement processes to improve service quality and response times
Monitor KPIs related to customer satisfaction, operational efficiency, and compliance
Collaborate with product and marketing teams to resolve customer issues and enhance service delivery
Ensure adherence to regulatory requirements and internal policies
Required Skills & Experience:
Proven experience in operations management within sports betting or iGaming
Strong background in customer service leadership and process improvement
Excellent problem-solving and organisational skills
Knowledge of regulatory compliance
Ability to manage teams in a fast-paced, high-pressure environment
Strong communication and stakeholder management skills
Benefits & Perks:
Competitive salary and performance-based bonuses
Flexible working arrangements and remote role
Comprehensive benefits
Opportunity to shape customer service strategy for an innovative prediction market product
Our client is a global leader in digital finance, dedicated to making cryptocurrency accessible and secure for everyone. With millions of users worldwide, they offer a comprehensive suite of products spanning trading, payments, and decentralised finance. Known for innovation and strong compliance standards, the company continues to push boundaries in the fintech space.
They are now set to launch a cutting-edge B2C prediction market product, designed to bring a new level of engagement and transparency to event-based trading. This marks a bold step into an emerging sector, combining advanced technology with a user-centric experience to redefine how consumers interact with prediction markets.
Role Overview:
As Head of CRM, you will lead the development and execution of customer relationship strategies for a leading sports prediction market platform. Your mission will be to maximize player engagement, retention, and lifetime value through personalized campaigns and data-driven lifecycle marketing. This role requires a strategic thinker with deep CRM expertise and a strong understanding of compliance requirements.
Key Responsibilities:
Design and implement CRM strategies to drive player retention and engagement
Develop lifecycle marketing programs including onboarding, reactivation, and loyalty campaigns
Manage segmentation, targeting, and personalization across multiple channels (email, SMS, push notifications)
Analyze campaign performance and optimize for ROI and customer satisfaction
Ensure all CRM activities comply any applicable advertising regulations and industry best practice
Collaborate with product and acquisition teams to deliver a seamless customer experience
Required Skills & Experience:
Proven experience in CRM leadership within sports betting or iGaming
Expertise in CRM platforms and marketing automation tools
Strong analytical skills with experience in customer segmentation and data modeling
Deep understanding of sports betting products and player lifecycle
Excellent leadership and communication skills
Ability to thrive in a fast-paced, performance-driven environment
Benefits & Perks
Competitive salary and performance-based bonuses
Remote role
Comprehensive benefits
Opportunity to shape CRM strategy for an innovative sports focused prediction market product
Our client is a global leader in digital finance, dedicated to making cryptocurrency accessible and secure for everyone. With millions of users worldwide, they offer a comprehensive suite of products spanning trading, payments, and decentralised finance. Known for innovation and strong compliance standards, the company continues to push boundaries in the fintech space.
They are now set to launch a cutting-edge B2C prediction market product, designed to bring a new level of engagement and transparency to event-based trading. This marks a bold step into an emerging sector, combining advanced technology with a user-centric experience to redefine how consumers interact with prediction markets.
Role Overview:
As Affiliate Manager, you will be responsible for driving customer acquisition through strategic affiliate partnerships. You will manage and grow a network of affiliates, ensuring campaigns are optimized for performance while maintaining compliance with regulatory standards. This role requires a proactive, data-driven professional with strong negotiation skills and a deep understanding of US sports.
Key Responsibilities:
Develop and implement affiliate marketing strategies to drive traffic and player acquisition
Recruit, onboard, and manage affiliate partners from sports betting backgrounds
Monitor affiliate performance, analyze KPIs, and optimize campaigns for ROI
Ensure compliance with advertising and other regulations across the US
Collaborate with internal teams on promotions, creative assets, and tracking solutions
Negotiate competitive commission structures and maintain strong partner relationships
Required Skills & Experience:
Proven experience in affiliate marketing within the sports betting or iGaming industry
Strong understanding of sports prediction products, betting products, odds, and player behavior
Excellent negotiation and relationship management skills
Analytical mindset with proficiency in performance tracking and reporting tools
Ability to work in a fast-paced, target-driven environment
Benefits & Perks:
Competitive salary and performance-based bonuses
Remote role
Excellent benefits
Opportunities for career progression in a global organization that is building something incredible!
A leading, award-winning online casino brand is expanding its footprint in North America, following exceptional success in regulated iGaming markets across Europe and Canada. With a strategic launch planned for New Jersey, the company is seeking an energetic and visionary Head of Marketing to drive brand growth and customer acquisition in this key region.
The Role:
This is a senior leadership opportunity to shape and execute the brand and acquisition marketing strategy for North America, with a primary focus on launching and scaling operations in New Jersey. The successful candidate will play a pivotal role in building a new business in a strategically important region, joining a company experiencing rapid growth through significant investment in people, brand, and product.
Key Responsibilities:
Develop strategic plans for brand building and acquisition marketing across North America.
Manage customer acquisition media channels, including TV, radio, sponsorships, print, out-of-home, and PR.
Oversee digital marketing and performance-based channels, collaborating with both in-house and external agencies.
Build and manage relationships with local third parties (media agencies, creative agencies, production agencies), including agency selection and commercial negotiations.
Own and manage a substantial 8-figure annual marketing budget, including targets and reporting.
Act as the local brand champion, adapting global brand positioning and creative for the US market, and creating bespoke local campaigns.
Conduct pre- and post-campaign analysis to optimise ROI, CPA, and future campaign performance.
Lead and manage local marketing teams (including Canadian-based specialists in ATL, digital, creative, design, copywriting, media partnerships, sponsorship, and analytics).
Ensure compliance with all gambling regulations across all communication channels.
Key Skills & Experience:
5+ years in a marketing leadership role (agency or client-side) within a high-transaction volume industry.
3+ years’ experience in B2C online gaming in the US (mandatory); Canadian experience is an advantage.
Proven track record of launching new brands and achieving rapid business growth in the US.
Deep knowledge of US and Canadian advertising/media landscapes, with established agency/media owner relationships.
Demonstrated hands-on approach to managing large marketing budgets and campaigns end-to-end (briefing, forecasting, tracking, reporting, analysis).
Experience in people management, including recruitment, training, and development.
Our client develops gaming products for the iGaming industry, working with aggregators and online casino operators. With a focus on proprietary game development, launching new gaming brands, and building B2B partnerships. Operates internationally.
We are looking for a hands on CEO to take full strategic and operational ownership of the business: scaling products, managing partnerships, and driving commercial growth.
Key Responsibilities
Define and execute company strategy in iGaming game development and distribution
Full P&L ownership, budgeting, ROI and KPI control
Market analysis, product portfolio and brand development
Building and managing partnerships with aggregators, platforms, and casino operators
Oversight of marketing and commercialization strategy (B2B/B2C)
Building and leading management and operational teams
Ensuring regulatory compliance (Curacao, MGA, Responsible Gaming, AML/KYC)
Representation of the company at industry events and conferences
Required Background
Previous CEO / Managing Director / Head of iGaming role within iGaming, online casino, game studio.
Strong understanding of online casino market, game mechanics, aggregators, and platforms
Experience working with licensed operators and international partners
Solid business, financial, and strategic management skills
English: Intermediate or higher
Experience launching or scaling gaming brands
Strong industry network
Based in Tallinn, Estonia or willing to relocate | *Relocation package provided*
My client is seeking a CRM / Retention Marketing Leader with 3–5 years of experience in the iGaming industry experienced with managing teams and ready to drive player engagement and sustainable revenue growth. You’ll bring deep knowledge of the iGaming ecosystem (affiliates, performance marketing, CRM and retention dynamics) and strong hands-on expertise with CRM systems and automation platforms across multi-brand environments.
You’re data-driven yet creative, confident building segmentation, personalization, and multichannel communication strategies, and experienced in defining and executing CRM product roadmaps while overseeing platform development. You thrive in fast-paced, regulated, and highly competitive environments, making smart decisions that scale brand presence and performance.
Apply now or email directly at: chrysavgi.patera@pentasia.com to learn more.
Lubbock College Basketball Data Entry Gig – Get Paid to Attend Division I Games
Location: Lubbock, TX
Contract Type: Independent Contractor
Compensation: $150 per game + paid travel time + game ticket is covered
Dates: Ongoing college basketball season
Industry: Sports Data & Analytics
Are you a college basketball fan based in Lubbock?
Nash Research is hiring someone to attend Lubbock home games and input real-time play-by-play data using our proprietary iPhone app.
Role Overview:
You’ll be inside the arena capturing live data—made shots, rebounds, fouls, and other key actions. The job requires accuracy, focus, and solid understanding of basketball rules and game flow.
Requirements:
• iPhone 12 or newer (iPhone 14+ preferred)
• Strong knowledge of basketball rules and gameplay
• Fast, accurate data entry skills
• Ability to stay fully attentive throughout the entire game
• Reliable transportation to Creighton and Nebraska arenas
• Availability for select games throughout the season
What You Get:
• Free access to every assigned Nebraska and Creighton game
• Paid travel time for assignments
• Work on a high-profile sports analytics project
We’ll review basic requirements and, if qualified, you’ll be connected directly with the Nash Research CEO and setup for a first “trial” game.
Missouri College Basketball Data Entry Gig – Get Paid to Attend Division I Games
Location: Columbia, MO
Contract Type: Independent Contractor
Compensation: $150 per game + paid travel time + game ticket is covered
Dates: Ongoing college basketball season
Industry: Sports Data & Analytics
Are you a college basketball fan based in Columbia?
Nash Research is hiring someone to attend Lubbock home games and input real-time play-by-play data using our proprietary iPhone app.
Role Overview:
You’ll be inside the arena capturing live data—made shots, rebounds, fouls, and other key actions. The job requires accuracy, focus, and solid understanding of basketball rules and game flow.
Requirements:
• iPhone 12 or newer (iPhone 14+ preferred)
• Strong knowledge of basketball rules and gameplay
• Fast, accurate data entry skills
• Ability to stay fully attentive throughout the entire game
• Reliable transportation to Creighton and Nebraska arenas
• Availability for select games throughout the season
What You Get:
• Free access to every assigned Nebraska and Creighton game
• Paid travel time for assignments
• Work on a high-profile sports analytics project
We’ll review basic requirements and, if qualified, you’ll be connected directly with the Nash Research CEO and setup for a first “trial” game.
Customer Service Agent (Dutch-Speaking) – Malta
We’re looking for a friendly and proactive Dutch speaker to join our customer service team in Malta. In this role, you’ll support online gaming customers through calls, chat, and email—helping with account questions, payments, security checks, and general problem-solving. Every day is different, and you’ll quickly become an expert in our products.
Location: Malta (Hybrid)
Salary: €26,000 per year + bonus
What We’re Looking For
Fluent Dutch (spoken and written)
Strong multitasking and problem-solving skills
Comfortable working shifts, including some nights
Interest in using AI tools to boost efficiency
Customer service experience is a plus
Your Daily Tasks
Assist customers via phone, chat, and email
Handle complex cases independently
Approve withdrawals and process KYC documents
Perform security checks
Support with additional tasks when needed
What We Offer
Hybrid work setup
One-time home office setup bonus
Remote work from abroad policy
Private health insurance and wellbeing allowance
Our client is seeking a proactive, commercially minded VIP Account Manager to deliver exceptional service to their highest-value players. This role is central to driving engagement, loyalty, and lifetime value through personalized relationship management and data-led decision making.
Reporting to the Head of Player Engagement, you will work closely with CRM, Acquisition, Customer Support, and Technical teams to manage the full VIP player lifecycle. From activation and reactivation through to long-term retention, you will act as a trusted point of contact for VIPs while supporting outbound engagement initiatives, quality assurance activities, and localization efforts where required.
You will have fluent English and German language skills and have experience working with VIP's in the I-Gaming sector. If this sounds like your next challenge then please get in touch.