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Technical Customer Support Specialist (Chinese Speaking) ? Location: Malta (On-site) ? Salary: Up to €30,000   About the Role Our Client are looking for a Technical Customer Support Specialist to join our on-site team in Malta. In this role, you will support operational activities, handle agent queries, and monitor gaming systems in real time. This is a great opportunity for someone interested in technical support and the gaming industry.   Key Responsibilities Handle agent requests via written communication and provide timely support Operate and manage back-end game tools Perform basic network troubleshooting and tool usage Monitor game operations in real time and respond to issues promptly   What We’re Looking For Fluent in English and Chinese Strong interest in technical support and gaming Basic understanding of IT, networking, or systems is an advantage Background in Information Management or Computer Science is a plus Good problem-solving skills and attention to detail   What’s On Offer Salary up to €30,000 annually Full training provided (including initial training in Taiwan) Opportunity to gain hands-on experience in gaming operations On-site role within a collaborative team environment Career development opportunities within a growing industry

THIS ROLE REQUIRES RELOCATING TO TAIWAN FOR 6 MONTHS FOR MANDATORY TRAINING  Main Responsibilities: Develop long-term relationships with key customers, ensuring consistent engagement and satisfaction Oversee and expand revenue streams within an assigned portfolio by identifying growth opportunities Collaborate with clients to improve game visibility and performance through targeted marketing and promotional activities Contribute to securing and maintaining favorable commercial terms in partnerships Coordinate closely with internal marketing teams to deliver high-quality and effective promotional campaigns Serve as a trusted advisor to clients by sharing insights, best practices, and industry knowledge Provide prompt and efficient support to operators, ensuring all requests are handled in a timely manner Desired experience: Previous experience in account management, business development, or similar client-facing roles, ideally within iGaming, gaming, or digital entertainment (preferred but not strictly mandatory) Strong interpersonal and communication skills, with the ability to build lasting relationships Familiarity with marketing strategies and promotional planning is advantageous Good organizational skills and ability to manage multiple accounts simultaneously Candidates must be based in or eligible to work in one of the following countries: Mexico, Argentina, Peru, or Chile Willingness to undergo an initial training period in Taiwan before transitioning to a role based in LATAM (mandatory)

We’re looking for a Senior AI Engineer to lead the design and deployment of production-grade AI systems, with a focus on self-hosted models. You’ll play a key role in shaping how AI is used across Enteractive - from LLM-powered tooling for agents, to automation, personalization, and internal intelligence systems, while ensuring data privacy, performance, and reliability. This is a hands-on, high-impact role for someone who can bridge research and real-world systems at scale. Key Responsibilities Design, build, and maintain AI/LLM infrastructure (self-hosted models, GPUs, inference pipelines) Develop and deploy LLM-based solutions (RAG systems,internal tools for agents and CRM teams) Optimize models for latency & throughput in controlled environments Build scalable data pipelines for training, fine-tuning, and evaluation Implement model serving and orchestration (e.g., APIs, batching, streaming inference) Ensure security, compliance, and data privacy across all AI systems Collaborate with product and operations teams to embed AI into player engagement workflows Required Skills / Experience 2+ years of experience in AI / ML engineering Solid understanding of LLMs, embeddings, and prompt engineering Experience deploying models in on-prem or hybrid environments Strong Python skills and experience building production APIs/services Experience with model optimization techniques (quantization, batching, GPU utilization) Familiarity with MLOps practices (CI/CD, monitoring, versioning) Strong problem-solving skills and ability to operate autonomously

We are looking for a Senior Voice AI Engineer to design and build real-time conversational voice systems that integrate seamlessly into our engagement workflows. This role focuses on low-latency, production-grade voice pipelines, combining Speech-to-Text (STT), LLM reasoning, and Text-to-Speech (TTS) into cohesive, high-quality experiences. You’ll be working on systems that need to feel natural, responsive, and human-like, operating under strict performance and reliability constraints. Key Responsibilities Design and build real-time voice AI pipelines Develop and optimize low-latency streaming systems using tools like LiveKit Implement and fine-tune Voice Activity Detection (VAD) and turn-taking logic Engineer robust prompting strategies for conversational AI (multi-turn, context-aware flows) Integrate LLMs with voice interfaces for agent-assist and autonomous interactions Optimize for latency, interruption handling, and conversational naturalness Evaluate and improve speech recognition accuracy and voice synthesis quality Work closely with product and operations to embed voice AI into player engagement workflows Ensure scalability, observability, and fault tolerance of real-time systems Required Skills / Experience 5+ years of experience in software engineering, with strong exposure to real-time or AI systems Hands-on experience with voice AI components including STT, TTS & VAD Experience with LiveKit or similar real-time communication frameworks (WebRTC, media pipelines) Strong experience with LLMs and prompt engineering for conversational systems Proficiency in Python Understanding of latency optimization and streaming architectures Experience building and deploying production-grade systems

Account Manager - Malta based (on-site) Malta based position for someone with prior iGaming account management experience Work for a fast-growing slot game provider Strong base salary + bonuses We are looking for an Account Manager to nurture and grow strong client relationships across European markets within the iGaming industry. In this role, you will act as the key point of contact for partners, maintaining regular communication, strengthening long-term relationships, and ensuring clients receive a high level of service and support. You will work closely with internal teams to coordinate the successful delivery of products and services, while developing a deep understanding of each client’s business needs. By gathering feedback, monitoring satisfaction levels, and resolving issues quickly, you will play a vital role in ensuring partners maximise value from the collaboration. This role also carries a strong commercial focus, identifying opportunities to grow accounts through cross-selling and upselling. Experience working with game developers or operators in the iGaming space would be a strong advantage, particularly with exposure to partners across the European market. Does this sound like you or someone you know? Reach out to guy.derham@pentasia.com

  Our client is looking for an experienced media buyer within the I-Gaming space. You will be used to owning the budget for all paid media and optimising the ROAS. Responsibilities & tasks :     Campaign management: set up, monitoring and optimization of all media buying platforms  Budget management: allocate & manage ad spend to ensure ad serving delivery & campaign profitability  KPI analysis: analysis & reporting of campaigns performance to internal and external stakeholders  Negotiate and manage relationships with existing and new media platforms  R&D: look for new traffic (ad places, publishers, platforms, ad-exchanges) on a consistent basis  If this sounds like your next challenge and you are based in Malta please reach out.

Job Description Title: Head of Affilaites Location: Sliema (Hybrid: 2 days WFH) Salary: Flexible (Depending on Experience)   Pentasia are supporting a dynamic and innovative organisation within the iGaming industry. In this role, you will lead and grow the affiliate marketing function, expanding a global partner network and driving high-quality traffic across multiple brands. They’ll set and execute affiliate strategy, working closely with internal teams to improve performance and acquisition results. At a senior level, they’re expected to make an immediate impact, using their industry expertise and network to deliver strong ROI, especially in competitive and regulated markets, while taking a hands-on, results-driven approach.   Key Responsibilities Lead, mentor, and develop a high-performing affiliate team Expand and strengthen the affiliate network by recruiting high-quality partners Drive traffic growth and maximise acquisition performance across all brands Build and nurture long-term affiliate relationships to deliver consistent revenue growth Negotiate bespoke commercial agreements to unlock incremental opportunities Oversee initiatives to improve conversion, retention, and overall performance Monitor, analyse, and report on affiliate activity to ensure strong ROI Collaborate with internal teams to create high-converting marketing assets Ensure all affiliate activities comply with relevant regulations and best practices Plan and execute promotional campaigns and incentive programmes Produce regular affiliate communications, including newsletters and updates Represent the company at industry events and networking opportunities Act as the primary point of contact for affiliates Provide regular performance reporting against targets and strategic goals   Requirements Proven experience in a senior affiliate marketing role within the online gaming sector Strong expertise in global online marketing and acquisition channels Demonstrated success in negotiation, partnership development, and revenue growth Established network within the affiliate marketing space Experience operating in multiple licensing environments Track record of marketing to high-barrier markets Strong commercial awareness and data-driven decision-making skills Ability to work independently and cross-functionally Comfortable in a fast-paced, performance-driven environment Proactive, hands-on approach Excellent written and verbal communication skills in English   What we offer Modern office environment with collaborative workspace Well-being support programmes Employee referral incentives Fitness and wellness benefits Private health and dental insurance Regular team and company social events Hybrid working model to support work-life balance   For a confidential conversation please apply and get in touch - bryan.enriquez@pentasia.com

Our client is looking for an Acquisition Specialist who is strong across PPC and Programmatic ad buying. You will be experienced within the I-Gaming sector and be able to be in their office in Farringdon at least 2 days a week. Ideally you will have experience across casino and sportsbook in both regulated and unregulated markets. For more information please get in touch. 

  We're looking for a Content Manager to lead and evolve our clients content function on a fixed-term maternity cover basis. This role is responsible for overseeing content strategy, managing day-to-day operations, and ensuring high-quality, high-performing output across all channels. You will act as the central point of accountability for content, working closely with marketing, product, and commercial teams to deliver impactful messaging aligned with business goals. You will be fluent ion Dutch and English and be available to go to our clients offices in Malta. If this sounds like your next opportunity please give me a call to discuss in more detail.    

Title - Senior Game Mathematician  Salary - Competitive depending on experience  Location - Europe  Structure - Remote  Here at Pentasia we are currently assisting a fast-growing Slot Provider in expanding their team. I'm currently on the lookout for Senior Game Mathematicians.  What I'm looking for: • Previous experience as a Game Mathematician in the iGaming industry.  • Strong analytical mindset and sharp attention to detail • Passion for slot games from both a developer and player perspective If interested, don't hesitate to reach out.