My client is seeking a talented System Administrator to join a growing team in Fort Lee, New Jersey. If you’re passionate about IT support, thrive in a fast-paced environment, and want to be part of the dynamic iGaming sector, we want to hear from you.

• Provide first-line and second-line technical support for internal users via Jira Service Desk, in person, or through corporate messenger (Slack).
• Diagnose and resolve issues related to hardware, software, peripherals, network access, and operating systems (mostly MacOS).
• Configure and install laptops, desktop systems, printers, mobile devices, CCTV, ACS, meeting rooms and other IT equipment.
• Maintain daily health of IT systems, including updates, patches, and performance checks.
• Document incidents, resolutions, and knowledge base articles for internal use (Confluence).
• Maintain inventory and lifecycle management of IT assets (Jira Assets).
• Manage and troubleshoot Local Area Networks (LAN), Wi-Fi networks, and VPN access (Paloalto).
• Assist with Onboarding and Offboarding (including providing IT-equipment, accesses, setting up systems, configure VPN, security software etc).
• Set up workstations for new employees, including email, system access.
• Assist with audio/video and conferencing equipment, including meeting room and media classes setups.
• Ensure follow-up with users to confirm issue resolution and collect feedback.
• Contribute to continuous improvement of support processes and user satisfaction.
• Collaborate with other IT teams for escalation and cross-functional troubleshooting when needed.

• Minimum 3 years of experience in a technical support or system administration role.
• Proficiency with macOS systems (Windows will be a plus).
• Ability to diagnose and resolve basic technical issues independently.
• Strong knowledge of IT support tools and ticketing systems (e.g., Jira).
• Excellent oral and written communication skills in English (Any others will be a plus).
• Ability to manage multiple priorities in a fast-paced environment.
• Service-oriented mindset with a focus on user experience and reliability.

• Experience working in a service desk environment with SLA-based response times.
• Familiarity with MDM systems for managing Apple devices (e.g., Jamf).
• Hands-on experience with MikroTik and Ubiquiti network devices.
• Knowledge of CCTV and access control systems.
• Experience supporting AV/meeting room equipment (Logitech, Crestron, etc.).
• Basic scripting (PowerShell, Bash) or automation skills for desktop provisioning.
• Understanding of ITIL or similar IT service management frameworks.

• Be part of a fast-growing company in the exciting iGaming sector.
• Opportunity to work with an international and diverse team.
• Support career growth and continuous learning.
• Competitive salary and benefits package.

• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• 401(k) Retirement Savings Plan with company match
• Generous Paid Time Off, including holidays and personal days
• Annual and KPI-based Bonuses -  performance-driven bonuses are available based on personal and company achievements

• Employee Assistance Program (EAP)
• Wellness initiatives and voluntary insurance options
• Professional development and training opportunities

• Collaborative, team-oriented environment
• Regular team-building activities and company events
• Stocked snacks, coffee, and beverages