Shift Supervisor Department: Customer Operations Type: Full-time - CLT About the Role This role is central to delivering high-quality customer service within a 24/7 operational environment in the iGaming and digital entertainment industry. The Shift Supervisor is responsible for leading the support team during their shift, ensuring that customer issues are resolved promptly and service levels are maintained. The position requires strong leadership, the ability to manage escalations, and a solid understanding of support operations in a fast-paced setting. Main Responsibilities Supervise customer operations during scheduled shifts, with a focus on live SLA monitoring, identifying service disruptions, and recognizing trends. Act as the primary point of support for agents, providing guidance, answering questions, and coaching during the shift. Manage escalated customer issues, including those related to payments, KYC, VIP services, affiliate matters, and technical cases. Assist with handling support tickets during peak demand or when team coverage is low. Ensure all escalations are managed in line with the company’s 24/7 escalation procedures. Collaborate with other departments such as product, tech, and marketing to resolve multi-faceted customer issues. Support the distribution and implementation of updated training materials, tools, and process documentation. Desired Experience Experience in a supervisory or leadership role within a customer support environment, ideally in iGaming, fintech, or digital entertainment. Skilled in coaching and developing customer service teams. Strong knowledge of support processes, quality monitoring, and performance tracking. Comfortable making quick decisions and resolving urgent, high-impact support issues. Excellent communication and interpersonal skills. Project coordination or cross-functional team experience is considered an advantage, though not required. Key Attributes Confident and supportive leadership style. Calm under pressure with a proactive, solution-focused mindset. Strong customer focus and dedication to service excellence. Committed to ongoing personal and team development.

About the Role Our client, a leading global iGaming operator (casino and sports betting), is on the lookout for an experience and strategic Head of Legal & Compliance for the LatAm market. In this role, you will lead licensing, and compliance activities across LatAm for their global business. This role plays a critical part in ensuring our client’s operations remain aligned with local regulatory frameworks, emerging legislation, and global standards for responsible, compliant, and ethical wagering. The successful candidate will be the regional legal expert, trusted advisor to the business, and the key liaison with regulators and external counsel across LatAm markets. Essential Job Functions / Main Duties & Responsibilities  Provide strategic legal advice to senior management on all regional legal matters, including regulatory, commercial, licensing, corporate, and employment-related issues. Oversee the drafting, review, and negotiations of a wide range of commercial agreements (supplier, media, affiliate, technology, data, sponsorship, etc.). Oversee legal risk management and drive processes that support safe, sustainable growth in regulated and newly regulating LatAm markets. Monitor legislative developments across LatAm and advise on business impacts and opportunities. Oversee all regulatory engagement with LatAm wagering authorities, regulators, and government bodies. Ensure ongoing compliance with all licensing obligations and support new license applications and renewals across the region. Interpret complex regulatory requirements and translate them into actionable business practices. Develop, implement, and oversee compliance programs in areas such as AML/CTF, responsible gambling, data privacy, sanctions, and anti-bribery. Lead compliance monitoring, auditing, reporting, and remediation activities. Partner with global compliance to ensure consistency with group frameworks and standards. Serve as a point of escalation for compliance incidents, investigations, and regulator inquiries. Partner closely with Product, Operations, Marketing, Payments, Risk, and Finance teams to ensure compliant product design, customer processes, and market launches. Support regional growth planning and market entry assessments with legal and regulatory analysis. Manage relationships with external counsel across LatAm jurisdictions. Build, lead, and mentor a high-performing regional legal and compliance team. Set clear objectives, drive operational excellence, and foster a culture of integrity and accountability.   Skills & Qualifications Law degree and eligibility to practice in a LatAm jurisdiction. 10+ years’ post-qualified experience, with deep exposure to regulated industries (preferably wagering, gaming, fintech, payments, telecoms, or other highly regulated sectors). Demonstrated experience working with LatAm regulatory bodies. Proven ability to interpret and influence regulatory frameworks. Strong background in compliance, including AML/CTF and responsible gambling. Excellent stakeholder management and communication skills in both English and Spanish (Portuguese advantageous). Experience operating in a multinational, matrixed organisation. Fluent in English.

Head of Latin America – Gaming Content (Remote Position) Location: Anywhere in Latin America. Candidates from key regulated markets such as Brazil, Mexico, Colombia, or Peru are especially encouraged to apply. In this company’s fast-growing B2B gaming content division, the Head of LatAm will be responsible for building and leading the commercial success of the brand across Latin America. The product suite includes Live Casino, RNG slots, Virtual Sports, and other high-performance gaming solutions used by millions of players monthly. Main Responsibilities: Strategic Growth & Market Expansion: Design and implement a region-wide commercial plan aimed at expanding market share and increasing revenues in regulated LatAm markets. Partner Acquisition & Management: Identify and onboard new operators and aggregators, while growing partnerships with existing clients by enhancing portfolio visibility and performance. Team Leadership: Build and lead a regional commercial team, including sales and account management. Collaborate with global support teams to ensure top-tier service delivery. Brand Development: Work closely with marketing to increase B2C awareness and establish the company as a leading brand in Latin America. Represent the company at key industry events. Product Localization: Act as a conduit between the LatAm market and internal product teams to tailor games and features based on local player insights and market demands. Desired Experience: At least 5 years in senior-level roles such as Business Development, Sales, or Commercial Management in the B2B iGaming sector. Strong background in Latin American markets with a history of successful deal-making and growth initiatives. An extensive network of senior contacts within online casino operators and aggregators in Brazil, Mexico, Colombia, Peru, and other major jurisdictions. Entrepreneurial mindset with the ability to operate independently and drive regional business development. Willingness and flexibility to travel across Latin America and attend global industry events and internal strategy meetings (including travel to Europe 2–3 times per year). Full professional proficiency in English, and fluency in Spanish and/or Portuguese is required.