About the Role: A leading international media and events organisation focused on the gaming and fintech sectors is seeking a skilled and proactive journalist to join their growing team in Brazil. This remote position offers a unique opportunity to report on the rapidly evolving Brazilian betting and gaming industry, where market innovation and regulatory change are constant. The ideal candidate will craft original news, features, and interviews, playing a key role in shaping a trusted content platform for professionals in the LATAM market. This is a dynamic role that blends traditional journalism with event and stakeholder engagement, offering career growth within a global business that operates across Europe, North America, and Latin America. Main Responsibilities: Deliver high-quality, timely news and feature content tailored to the Brazilian gaming and betting sector. Ensure all written content meets editorial standards and follows house style, with attention to clarity, grammar, and SEO optimisation. Manage content uploads through the company’s CMS and keep digital platforms regularly updated. Conduct interviews with industry professionals and stakeholders, both remotely and on-site at events. Identify and pursue news leads through research, press releases, and industry contacts. Represent the company at relevant conferences, expos, and launches, occasionally involving international travel. Contribute to the editorial content linked to major industry events, including supporting agenda creation and speaker sourcing. Build and maintain strong professional relationships with regional industry figures, ensuring brand alignment and positive engagement. Desired Experience: Degree-level qualification in journalism or a related field. Native-level Portuguese language skills, with excellent grammar and writing ability. Strong understanding of B2B journalism principles and practices. Exceptional news judgment and ability to communicate complex subjects in a clear and concise manner. Able to work efficiently under deadline pressure and manage multiple priorities. Basic understanding of SEO and CMS tools (WordPress experience is a plus). Familiarity with the betting, sports, or gaming industries is highly advantageous. Previous experience in podcasting or broadcast journalism is a bonus but not essential. 1–2 years of professional experience preferred, though strong graduates will also be considered.

.

Shift Supervisor Department: Customer Operations Type: Full-time - CLT About the Role This role is central to delivering high-quality customer service within a 24/7 operational environment in the iGaming and digital entertainment industry. The Shift Supervisor is responsible for leading the support team during their shift, ensuring that customer issues are resolved promptly and service levels are maintained. The position requires strong leadership, the ability to manage escalations, and a solid understanding of support operations in a fast-paced setting. Main Responsibilities Supervise customer operations during scheduled shifts, with a focus on live SLA monitoring, identifying service disruptions, and recognizing trends. Act as the primary point of support for agents, providing guidance, answering questions, and coaching during the shift. Manage escalated customer issues, including those related to payments, KYC, VIP services, affiliate matters, and technical cases. Assist with handling support tickets during peak demand or when team coverage is low. Ensure all escalations are managed in line with the company’s 24/7 escalation procedures. Collaborate with other departments such as product, tech, and marketing to resolve multi-faceted customer issues. Support the distribution and implementation of updated training materials, tools, and process documentation. Desired Experience Experience in a supervisory or leadership role within a customer support environment, ideally in iGaming, fintech, or digital entertainment. Skilled in coaching and developing customer service teams. Strong knowledge of support processes, quality monitoring, and performance tracking. Comfortable making quick decisions and resolving urgent, high-impact support issues. Excellent communication and interpersonal skills. Project coordination or cross-functional team experience is considered an advantage, though not required. Key Attributes Confident and supportive leadership style. Calm under pressure with a proactive, solution-focused mindset. Strong customer focus and dedication to service excellence. Committed to ongoing personal and team development.