We are looking for a Principal Backend Engineer (JAVA/PAM) to help build a new-generation platform for a leading online gaming and betting business. This is a great opportunity where you will have significant influence over the architecture, engineering standards, and future backend organisation. You will be hands-on with Java while helping establish the foundations for a platform designed to handle large transaction volumes with high availability, low latency, and strong data integrity. The platform will cover critical areas including player accounts, wallets, payments, transaction processing, bonuses, and compliance-related services. What You'll Do Lead the architecture and development of core backend and platform services. Design and build high-performance transactional systems using Java. Define service boundaries, APIs, data models, integration patterns, and event-driven architecture. Solve complex problems around consistency, idempotency, transaction integrity, scalability, and failure handling. Build systems capable of handling high volumes and demanding sportsbook/betting peaks. Design integrations with payment gateways, payment providers, and third-party platforms. Establish engineering standards around testing, observability, reliability, CI/CD, and code quality. Contribute hands-on code while providing technical leadership and mentoring senior engineers. Help shape the backend engineering organisation as the platform grows. Support the migration from existing third-party technology where required. What We're Looking For 10+ years of backend engineering experience, including significant Staff/Principal-level architecture ownership. Expert Java knowledge and strong understanding of the modern JVM, including performance, concurrency, and memory management. Proven experience building high-throughput, high-performance transactional systems. Experience with wallets, payments, ledgers, account management, billing, trading, or similar money-moving platforms. Strong experience with relational databases such as PostgreSQL, including performance and scaling. Solid distributed-systems knowledge, including event-driven architecture, Kafka or similar technologies, idempotency, sagas/outbox patterns, and failure handling. Experience taking a greenfield platform from initial architecture through to production. Experience integrating backend platforms with payment gateways and external providers. Excellent English communication skills. Highly Desirable iGaming, sportsbook, PAM, wallet, payments, or wider gaming-platform experience. Experience working in regulated or high-volume transactional environments. Knowledge of KYC/AML, responsible gaming, or regulatory requirements. Kubernetes and cloud experience (AWS, GCP, or Azure). Experience migrating away from a third-party platform. PAM experience is a strong advantage, but not essential. Exceptional candidates with deep expertise in high-throughput transactional systems, JVM performance, database optimisation, and distributed systems are encouraged to apply. What’s Offered Fully remote work from EU in a B2B contract (candidates must have their entities in EU) Bonus + Long term incentive (LTI) Budget for hardware, tooling, and professional development. Genuine ownership and the opportunity to help build the future backend organisation.

Customer Service Lead About the Role We are seeking an experienced Customer Service Lead to build and develop a customer support function for a growing online business.  This is an exciting opportunity for someone who enjoys creating processes from scratch while remaining hands-on during the early stages. Working closely with senior leadership and cross-functional teams, you will define the customer service strategy, establish best practices, implement scalable processes and technology, and build a high-performing team that delivers an outstanding customer experience. Key Responsibilities Design and lead the customer service function, including team structure, processes, and operating model. Recruit, coach, and develop a customer service team with a strong performance culture. Define service standards, SLAs, quality assurance processes, and escalation procedures. Oversee customer complaints and ensure compliance with regulatory requirements. Manage the resolution of customer and technical support issues in collaboration with internal teams. Monitor key service metrics such as response times, resolution rates, customer satisfaction, and quality scores. Implement and optimize customer service platforms, knowledge management tools, chat solutions, and automation. Work closely with CRM, Product, Payments, Technology, and Risk & Compliance teams to deliver a seamless customer journey. Use customer insights to drive continuous improvements across products, operations, and customer experience. Requirements Experience building and scaling a customer service or customer operations function. Background in iGaming, online gaming, fintech, digital entertainment, or another regulated industry. Strong understanding of regulated customer support, including KYC, responsible gambling, and complaint handling. Experience implementing customer service technologies and automation tools. Strong leadership, stakeholder management, and communication skills. Commercial mindset with a focus on customer retention, operational efficiency, and long-term growth. Ideal Candidate You are a hands-on leader who enjoys building teams and processes from the ground up. You combine strategic thinking with operational execution and have a proven ability to create scalable customer service functions that enhance both customer satisfaction and business performance.

About the Role We are seeking a Fraud Analyst to help protect our online platform from fraud, payment abuse, and financial risk.  You will investigate suspicious activity, review customer accounts and transactions, verify documentation, and support secure payment processes while ensuring a smooth customer experience. This is a hands-on role for someone with strong analytical skills, attention to detail, and experience working in a regulated online environment. Key Responsibilities Investigate fraud alerts, payment activity, withdrawals, KYC reviews, and suspicious customer behaviour. Analyse customer, payment, transaction, device, and account data to identify potential fraud. Investigate account takeover, identity fraud, payment fraud, chargebacks, bonus abuse, multi-accounting, and other prohibited activities. Approve, decline, or hold withdrawals and apply account restrictions within established guidelines. Prepare chargeback evidence and maintain accurate investigation records. Escalate complex fraud cases, AML concerns, or Responsible Gambling indicators when appropriate. Monitor fraud trends and recommend improvements to controls, processes, automation, and fraud detection tools. Work closely with Payments, Compliance, Customer Support, Product, Technology, and Risk teams to strengthen fraud prevention and improve customer outcomes. Requirements Experience in fraud prevention, payments, KYC, risk operations, or a similar role within a regulated digital business. Good understanding of online fraud risks, payment fraud, identity verification, chargebacks, and customer due diligence. Strong analytical, investigative, and decision-making skills. Experience reviewing customer documentation and transaction data. Excellent attention to detail and the ability to manage multiple priorities. Strong communication and stakeholder management skills. Experience in iGaming, fintech, e-commerce, online gaming, or financial services is preferred. Relevant fraud, financial crime, or compliance certifications are a plus. Ideal Candidate You are an analytical problem-solver with experience identifying and preventing online fraud while balancing risk management with a positive customer experience. You enjoy working in a fast-paced environment and continuously look for ways to improve fraud controls, operational efficiency, and customer protection.