Head of VIP.
Head of VIP
We are looking to collaborate with an experienced Head of VIP to own and define the VIP function end-to-end across casino, sportsbook, and Predict.
This role has full accountability for VIP portfolio performance, commercial strategy, proposition design, and long-term value creation. You will shape how VIP operates globally—from segmentation and player treatment to onboarding, engagement, partnerships, and brand visibility—ensuring a differentiated, competitive, and always-on VIP experience.
You will lead VIP growth through proactive portfolio management, data-driven decision-making, and close collaboration with CRM, product, marketing, social, and partnerships. The role also includes building and leading a high-performing VIP team, setting clear operating models, and establishing strong governance around incentives, risk, and player experience.
What you bring:
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5+ years’ experience in VIP leadership or high-value customer roles within iGaming
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Proven commercial ownership of VIP or high-value player portfolios
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Strong strategic and analytical decision-making skills
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Experience building and leading teams
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Deep understanding of VIP player behaviour and competitive landscapes
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Comfort operating in a fast-paced, always-on environment
This role is for someone who drives outcomes—early, decisively, and at scale. Apply now or email me directly at: chrysavgi.patera@pentasia.com
Chrysavgi Patera
Recruitment Consultant
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