Director of Casino Opertations - iGaming - Remote US/EU.
We are partnered with a fast-growing online gaming business that is redefining how players engage with digital casino entertainment. Combining a strong game portfolio, data-driven decision making, and a focus on player experience, the business is entering a new phase of growth across North America.
Following a recent rebrand and significant investment into product and technology, the company is scaling its leadership team and strengthening its operational infrastructure. This is a high-impact opportunity to join at a pivotal stage and play a key role in shaping the next phase of growth.
The Opportunity
The Director of Casino Operations will be responsible for the day-to-day commercial performance of the online casino offering.
Reporting directly to the General Manager, this hire will own the operational and commercial execution across key areas including game performance, supplier relationships, player experience, and promotional effectiveness.
This role requires a commercially driven operator with a strong understanding of online gaming and a passion for delivering best-in-class player experiences.
Commercial Performance
Key ResponsibilitiesCommercial Performance
- Own core casino KPIs including revenue, engagement, retention, player value, and bonus efficiency
- Identify opportunities to improve profitability and long-term customer value
- Partner with analytics teams to evaluate trends and inform business planning
- Manage relationships with game providers, aggregators, and platform partners
- Optimise game portfolio performance and content strategy
- Evaluate new suppliers and technologies to enhance product offering and commercial outcomes
- Oversee the end-to-end player journey across onboarding, payments, gameplay, and support
- Identify and remove friction points across the customer lifecycle
- Collaborate closely with Product, Payments, Risk, VIP, CRM, and Customer Support teams
- Identify opportunities to improve operational efficiency and player engagement
- Support vendor selection, commercial negotiations, and strategic initiatives
- Contribute to long-term growth strategy and execution
- Act as a key operating partner to the General Manager
- Lead cross-functional initiatives from concept through execution
- Establish strong operating discipline and accountability across teams
- Support the development of scalable operational processes
- Improve key commercial KPIs across revenue, retention, engagement, and profitability
- Enhance visibility into supplier performance and casino economics
- Deliver measurable improvements in player experience
- Develop strategic partnerships that strengthen the product and operating model
- Become a trusted member of the leadership team
Requirements
Essential
- 7+ years’ experience within online casino, iGaming, sportsbook, social casino, or sweepstakes environments
- Strong understanding of gaming economics, player behaviour, and retention strategies
- Experience managing vendors, suppliers, or commercial partnerships
- Proven track record of improving performance through data-driven decision making
- Experience leading cross-functional initiatives in a fast-paced environment
- Strong analytical and stakeholder management skills
- Experience with leading online casino or sweepstakes operators
- Background managing game providers and aggregators
- Experience influencing P&L performance
- Exposure to payments, CRM, loyalty, fraud, or engagement technologies
- Experience in high-growth or scaling organisations
Candidate Profile
- Commercially minded operator with a hands-on approach
- Comfortable working across strategy and execution
- Strong balance between player experience focus and commercial performance
- Thrives in fast-paced, growth environments
- Motivated by building and scaling high-performing businesses
Robert Gray
VP, Americas
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