Senior Technical Support Engineer.

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Senior Technical Support Engineer

Posted 46 days ago
Sofia, Bulgaria, EuropeDependent on ExperienceJob Reference: 35554

Our client: 

My client is looking for a Senior Technical Support Engineer to join their team in Bulgaria on a remote basis.

A leading global payment service provider and acquirer for online, mobile, in-store, and over-the-phone payments for their clients. My client's global payments solution is easily integrated, offering a diverse range of features, including global acquiring, support for both global and local payment methods, advanced fraud management, and performance optimization.

Main Responsibilities:

  • Offer professional technical support to the company's clients and partners.
  • Administer various systems such as Payment Gateway, eWallet, CRM, etc.
  • Support and monitor system applications.
  • Create and maintain merchant client accounts in the system.
  • Assist clients during the integration phase with our systems and facilitate integrations with service providers.
  • Troubleshoot, report, and resolve issues promptly.
  • Collaborate with other teams and clients to address issues effectively.
  • Supervise and actively participate in tracking, troubleshooting, and resolving internal and client-reported issues.
  • Engage in the weekly product release process, conducting tests, analyzing results, and providing comprehensive reports.
  • Adhere to all internal regulations, procedures, and policies in accordance with ISO and PCI DSS standards.

Desired experience and skillset:

  • 3-5 years in a similar position
  • Familiar with the client/server model
  • Knowledge of HTML, CSS, and JavaScript
  • Familiar with MS Office applications

Considered as an advantage

  • Previous involvement in technical support for high-availability systems, either at the 1st or 2nd level.
  • Proficiency in Ajax, XML, PHP, SQL, and familiarity with shopping carts or alternative eCommerce software.