Senior Technical Support Engineer.

Our client: 

My client is looking for a Senior Technical Support Engineer to join their team in Bulgaria on a remote basis.

A leading global payment service provider and acquirer for online, mobile, in-store, and over-the-phone payments for their clients. My client's global payments solution is easily integrated, offering a diverse range of features, including global acquiring, support for both global and local payment methods, advanced fraud management, and performance optimization.

Main Responsibilities:

• Offer professional technical support to the company's clients and partners.
• Administer various systems such as Payment Gateway, eWallet, CRM, etc.
• Support and monitor system applications.
• Create and maintain merchant client accounts in the system.
• Assist clients during the integration phase with our systems and facilitate integrations with service providers.
• Troubleshoot, report, and resolve issues promptly.
• Collaborate with other teams and clients to address issues effectively.
• Supervise and actively participate in tracking, troubleshooting, and resolving internal and client-reported issues.
• Engage in the weekly product release process, conducting tests, analyzing results, and providing comprehensive reports.
• Adhere to all internal regulations, procedures, and policies in accordance with ISO and PCI DSS standards.

Desired experience and skillset:

• 3-5 years in a similar position
• Familiar with HTTP/HTTPS, FTP/SFTP, SSL/TLS, TCP/IP
• Familiar with the client/server model
• Knowledge of HTML, CSS, and JavaScript
• Familiar with MS Office applications

 

Considered as an advantage

• Previous involvement in technical support for high-availability systems, either at the 1st or 2nd level.
• Proficiency in Ajax, XML, PHP, SQL, and familiarity with shopping carts or alternative eCommerce software.