End User Support Engineer
Posted 16 days agoSão Paulo, BrazilCompetitiveJob Reference: 35976
About the client:
Our client is a leading sports betting and gambling company with over 30 well-known B2C brands within the gambling industry.
Responsibilities:
Qualifications:
Our client is a leading sports betting and gambling company with over 30 well-known B2C brands within the gambling industry.
Responsibilities:
- Provide site specific and remote IT service support focusing on the IT workplace and associated infrastructure
- Prioritisation of VIP support and associated requests
- Prioritisation of support for critical business departments and associated requests
- Monitor and report on the progress of local and global IT projects, including implementing and supporting global projects
- Asset management for desktop, laptop, and other mobile devices
- Software license management for supported applications
- Procurement of locally required hardware and software
- Create SOPs and train all current and new team members to maintain a good standard of performance and quality
- Create product and process enhancements to ensure competitive advantage
- Build support systems to increase overall productivit
- Documentation and knowledge base articles creation for procedural and troubleshooting
- Contribute to the workplace improvement process and engage in continuous improvement at the local site
- Use internal tools for management of planned and unplanned support work
- If required be part of 24x7 on call rota
Qualifications:
- Minimum 2 years of relevant support experience in a large corporate environment
- Experience withing iGaming and gambling industry is a plus
- Strong problem solving and analytical skills
- Excellent written and oral English communication skill
- Technical background with MCP or equivalent provable experience in the following areas: Microsoft products, including Active Directory, Teams, O365 and SCCM, Cloud services, O365, Azure, Windows OS, OSX and Applications
- Desktop Deployment, application packaging and deployment
- Networking technologies, LAN, TCPIP, DNS etc
- Understanding of OS X Server, Open Directory and Mac administration in a corporate environment
- Working knowledge of VoIP and H323
- Experience with mobile technologies
- Good working knowledge of virtualisation technologies and management