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Our client is seeking a dynamic and experienced Online Manager to oversee and grow their online operation. This strategic role includes operational management, affiliate program development, and acting as the link between their internal competence center and field operations. You will also be responsible for managing the call center, ensuring top-notch customer service and operational performance. Key Responsibilities   Oversee daily online operations to ensure maximum efficiency and performance. Manage and expand the affiliate program, fostering strategic partnerships and driving growth. Serve as the liaison between the competence center and field teams, ensuring clear communication and effective implementation of initiatives. Prepare and submit accurate monthly performance reports to both management and regulatory authorities. Lead and optimize the call center, with a focus on service quality and customer satisfaction.   The role is based In Angola and you will be onsite and need to relocate. Fluent English is a must and any additional knowledge of Portuguese is a bonus. If this sounds like your next role then please get in touch.

Title: Paid Media Specialist Location: Malta (Hybrid) Salary: Up to €55k gross (Dependant On Experience)   About the role Pentasia are supporting a well established international online entertainment company in strengthening their Performance Marketing team with a competent and dedicated Paid Media Specialist. This company operates globally and offers a broad portfolio of digital entertainment products.   Key Responsibilities:  Own daily execution and optimization of paid media campaigns across Google Ads and Microsoft Ads, ensuring reliable delivery, clean tracking, budget control, and continuous performance improvement. Build, launch, optimize, and scale Search campaigns, monitoring bids, budgets, search terms, impression share, and key KPIs (CPC, CPA, CVR, traffic quality). Maintain clean, well-structured accounts, including keywords, match types, negatives, RSAs, extensions, and landing page alignment. Produce clear, decision-oriented performance reporting for management, highlighting results, key drivers, actions taken, and next steps. Support retargeting and programmatic initiatives, including remarketing audience setup, CRM-aligned messaging, and assistance with DSP campaigns when relevant.   Requirements:   1–3 years of hands-on experience in performance marketing or media buying (agency or in-house).  Strong operational expertise in Google Search Ads and Microsoft Ads (Bing)., including account structure, optimization, ad testing, negatives, and budget pacing. Ability to analyze and act on performance KPIs, such as CPA, ROAS, CTR, and CVR. Highly organized and detail-oriented, with professional-level written and spoken English. German language skills are considered an asset.   If you or someone in your network would be interested in the opportunity, please apply or reach out to me over email for more information!  - bryan.enriquez@pentasia.com

Anti - Financial Crime Analyst Remote in the UK **This is a fixed term contract** **Shift pattern 9am - 5pm - Monday to Friday (NO WEEKENDS)**   A betting company in the UK is looking for a Senior AFC Analyst to join a growing team. As a Senior Anti-Financial Crime Analyst, you will play a key role in protecting the business from financial crime risks, whilst also holding a supervisory position within Operational Compliance - supporting the Anti-Financial Crime Team Leaders and working directly with the Key Accounts team.   Responsibilities -   Conducting in-depth EDD reviews on high-risk customers, focusing on Source of Funds (SOF) and Source of Wealth (SOW) validation Analysing bank statements and supporting documents to identify potential AML, fraud, or AFC risk indicators Escalating and dealing with escalations around suspicious activity and preparing SAR/STRs in line with internal policy and regulatory expectations Collaborating and training other AFC team members to strengthen controls and improve processes Supporting the planning functions to manage the day-to-day operation to ensure BAU tasks are completed efficiently through task list management and organising the team. Keeping up to date with emerging risk typologies, especially those relevant to online gambling Interact with customers (inbound and outbound) via calls, chats, and emails Supporting management on the performance management of the team through upskilling, training, quality checks, coaching and sharing best practice with the wider team.   Requirements 1+ years of experience in AML/EDD, ideally within the online gambling sector. Strong working knowledge of UK Money Laundering Regulations (MLRs) and Gambling Commission guidance   What’s in it for you: Play a key role in the team's success Comprehensive health coverage: includes optical and dental coverage. Take advantage of the nursery salary sacrifice scheme, Productive home office

We are seeking a diligent and detail?oriented Staff Accountant to join an established organization operating within the charitable gaming and lottery sector. This role is ideal for an accounting professional who thrives in a regulated environment, enjoys process accuracy, and can support ongoing financial operations across a high?volume transactional business. Key Responsibilities: Financial Operations & Reporting Prepare and maintain general ledger entries, ensuring accuracy and compliance with internal controls. Support month?end and year?end closing activities, including reconciliations and journal entries. Assist with the preparation of financial statements and regulatory financial reports. Revenue, Cash & Reconciliation Management Process and reconcile daily gaming and lottery revenue reports. Reconcile bank accounts, merchant accounts, and other balance sheet schedules. Monitor cash flow and support treasury activities as needed. Compliance & Audit Support Ensure financial practices adhere to relevant regulatory requirements within the charitable gaming sector. Prepare and organize documentation for external audits, internal reviews, and compliance checks. Maintain accurate, auditable accounting records in line with GAAP. Operational Accounting Support Assist with AP/AR processing, vendor payment cycles, invoicing, and collections. Collaborate with operations teams to clarify revenue discrepancies or reporting issues. Identify and support process improvements to strengthen financial controls and operational efficiency. Requirements: Must-Have Skills & Experience Bachelor’s degree in Accounting, Finance, or related field. 3+ years of experience in accounting, preferably in gaming, lottery, or another regulated industry. Strong understanding of GAAP and core accounting principles. Proficiency with accounting software (e.g., QuickBooks, NetSuite, Sage, or similar). Excellent Excel skills for reconciliation and reporting tasks. Preferred Experience Exposure to high?volume revenue environments. Experience working with compliance-heavy operational models. Familiarity with audit processes and regulatory reporting. Personal Attributes Highly organized with strong attention to detail. Strong analytical mindset and problem?solving abilities. Comfortable collaborating with cross-functional teams. Reliable, deadline?driven, and able to manage multiple tasks simultaneously. What’s on Offer Competitive salary commensurate with experience. Opportunity to work in a stable, mission-driven sector supporting charitable initiatives. Growth potential within a fast?moving and regulated industry. Onsite role providing direct engagement with business operations and leadership.

About the Role A fast-expanding organisation in the iGaming sector is seeking an experienced Operations Manager – Customer Service to lead the launch and ongoing management of its in-house support center in Lima. This is a high-impact role that combines strategic leadership with operational execution, offering the opportunity to shape customer service delivery across multiple digital channels. The selected individual will be responsible for aligning frontline teams with performance standards, building a strong internal culture, and driving continuous improvement in a regulated and fast-paced environment. This position serves as a key link between leadership, operational teams, and the end-user experience, using data-driven insights to elevate service delivery and customer satisfaction. This is a unique opportunity to help build and scale a customer-focused operation from the ground up while contributing directly to customer experience, team development, and operational efficiency. Main Responsibilities: Customer Service Leadership: Oversee daily customer support operations across all active channels, including live chat, email, WhatsApp, and formal dispute resolution. Ensure that all activities meet internal service level targets and comply with relevant regulatory standards. KPI Management & Performance Oversight: Monitor and analyze essential metrics such as Service Level (SL), Average Handle Time (AHT), First Contact Resolution (FCR), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and overall productivity. Lead structured reviews (weekly, monthly, quarterly) and proactively address underperformance. Team Leadership & Development: Lead and coach a team of Team Leaders, Quality Assurance (QA) specialists, and Training personnel. Drive a culture of continuous development through one-on-one coaching, performance plans, calibrations, and skills assessments. Workforce Planning: Manage forecasting, scheduling, shrinkage planning, adherence tracking, and real-time monitoring to ensure efficient resource allocation across all shifts. Adjust staffing levels and distribution as needed based on customer demand and live data. Customer Experience Optimization: Identify pain points and friction in the customer journey. Use insights from CSAT, NPS, and FCR to revise scripts, workflows, and service strategies in order to boost resolution speed and user satisfaction. Operational Excellence & Continuous Improvement: Drive improvement sprints to close performance gaps and implement scalable solutions. Collaborate with internal stakeholders (Product, Tech, Compliance) to streamline workflows and introduce operational efficiencies. Regulatory Compliance & Data Protection: Ensure full compliance with local laws, specifically Law Nº 29733 (Peru’s Personal Data Protection Law), and follow internal data security standards. Prior experience with COPC standards is considered an advantage. Stakeholder Collaboration: Liaise with internal teams and other business units to resolve systemic issues, create root cause analyses, and propose detailed improvement plans. Reporting & Analysis: Prepare and present executive-level reporting, including incident reviews, performance summaries, and actionable insights to support strategic decision-making. Tool & System Validation: Participate in the testing and feedback process for customer service platforms and tools to ensure reliability, usability, and alignment with business needs. Desired Experience: Leadership Background: A minimum of 5 years in a managerial role within customer service or contact center environments, preferably within high-volume industries such as iGaming, technology, or regulated services. Team Management: Proven ability to lead diverse customer operations teams, including supervisors, QA professionals, and training staff, while managing multiple service channels or campaigns. Analytical Skills: Strong data analysis capabilities with hands-on experience in Excel; familiarity with Power BI is considered a plus. Operational Knowledge: Deep understanding of workforce management principles, service quality methodologies, and structured training programs. Technology & Tools: Experience using service platforms such as Zendesk, Jira, and Google Workspace is advantageous. Language Skills: Spanish – Native level (mandatory) English – Advanced or fluent (required for cross-regional collaboration) Portuguese – Intermediate level is a plus Regulatory Understanding: Good working knowledge of Peruvian labor regulations and Law Nº 29733 relating to data privacy and protection. Work Flexibility: Willingness to work rotating shifts, with occasional weekend coverage based on operational requirements. Education: Degree or ongoing studies in Business Administration, Engineering, IT, or a related field.

Marketing Manager – Employer Brand & Recruitment Marketing Industry: iGaming Location: Isle of Man, Gibraltar or Malta (Hybrid) Salary: €50,000–€60,000 A fast-growing, global iGaming business is hiring a Marketing Manager to lead its employer brand and recruitment marketing strategy at group level. This is a newly created role with responsibility for shaping how the business attracts corporate talent globally, working closely with senior stakeholders across TA, HR and Marketing. The Role Own the global employer brand and recruitment marketing strategy Deliver multi-channel campaigns to support corporate hiring Lead events, sponsorships and brand activations in key markets Drive CRM-led candidate engagement and talent pipelines Manage agencies and external partners Track performance and optimise for impact The Profile 5+ years’ marketing experience (employer brand, B2B or recruitment marketing) Strong campaign and brand-building experience Background in events, sponsorships or partnerships Comfortable working with senior stakeholders and agencies Commercial, organised and confident in fast-paced environments This role suits a marketer who enjoys building from scratch, owning strategy, and making a visible impact in a high-growth iGaming environment. Interested? Apply or message for a confidential conversation.

Job Title: CRM Manager Location: Remote Salary: Flexible depending on experience Pentasia are currently supporting a rapidly growing Entertainment Platform in their search for a CRM Manager. In this role, you'll own and scale a full multi channel CRM retention engine that drives user engagement, emotional bonding, churn reduction, and LTV growth through data driven, personalized lifecycle, reactivation, and monetization flows across email, push, SMS, and in app. Mission Own and build the complete email and lifecycle retention engine. Expand and optimize multi-channel CRM (push, SMS, in-app, behavioral triggers). Increase retention, reduce churn, and drive higher LTV and engagement. Reactivate churned and inactive users through personalized, monetization-focused flows. Key Responsibilities Design and own the full lifecycle email and CRM strategy (onboarding, activation, churn recovery, high-value and seasonal flows). Build and deploy personalized, multi-channel CRM flows driven by behavioral triggers and segmentation. Drive measurable retention, LTV, and revenue uplift through testing, optimization, and experimentation. Partner with growth/data teams to create predictive triggers, analyse performance, and report on retention KPIs. Ideal Candidate 3 - 6 years of experience in CRM, lifecycle marketing, or retention (mobile apps, gaming, subscriptions, or consumer tech preferred). Expertise in behavioral segmentation, lifecycle flows, and CRM automation tools. Strong skills in persuasive, monetization-focused, and personalized copywriting. Data-driven, KPI-oriented, and comfortable executing quickly in a fast-paced environment. If you or someone in your network would be interested in the opportunity, please reach out to me over email for more information! ? - bryan.enriquez@pentasia.com

The Lead Game Mathematician/Head of Games Design is responsible for defining and delivering the creative vision of new online slot products from concept through to release, with a core focus on game mechanics, mathematical modelling and simulation. The role combines strong creative design skills with technical expertise, using rapid prototyping and game simulators built in C++ or C# to validate concepts, model volatility and optimise performance. Working closely with production, art, engineering and stakeholder teams, the role provides the direction, clarity and tools needed for the studio to build high-quality, entertaining and commercially successful games. They define core game loops, specify features, build supporting maths documentation, and iterate designs using playtesting, analytics and commercial insights. The Head of Games Design ensures every product is both highly engaging and mathematically robust, acting as the champion for quality, consistency and innovation across the development cycle. Duties & Responsibilities Game Design Execution • Create and maintain detailed design documentation including core gameplay, feature specs, UX/UI flows and product requirements. • Define game mechanisms, product flows, UI layouts, maps, and other user experience elements. • Work closely with the Product Owner to scope features accurately, define milestones and ensure agreed delivery. Mathematics & Simulation • Produce and validate mathematical models, paytables and volatility curves for slot games. • Build game simulators using C++ or C# to validate performance, RTP, hit frequency, free game behaviour and other key parameters. • Rapid prototyping of concepts and mechanics is essential, using maths models and simulation to quickly evaluate feasibility and player value. • Translate maths models into developer-ready documentation for back-end implementation. • Collaborate with Mathematicians and service developers to ensure accuracy and compliance. Creative Leadership • Work with the Product Owner and Head of Art to define and communicate a clear creative vision for each game. • Design and direct the development of engaging player experiences, core game loops and game mechanics. • Establish and evolve design pillars, ensuring alignment with commercial goals and regulatory requirements. • Act as the product evangelist across the development cycle for internal and external stakeholders. Iteration & Quality Improvement • Conduct playtests and reviews, identifying creative, mathematical and behavioural improvements. • Work closely with Mathematicians and data analysts to identify opportunities to improve acquisition, retention, conversion and monetization across the product lifecycle. • Proactively resolve design issues and recommend feature adjustments to optimise performance. • Analyse live data with product, analytics and mathematics teams and propose changes to improve results throughout the product lifecycle. Cross-Functional Communication • Work closely with all project team members to execute design, review implementation and iterate rapidly. • Ensure design intent is understood across art, engineering and production teams through documentation, presentations and regular communication. • Support the Product Owner in managing scope, tracking design dependencies and mitigating delivery risks.   Required Skills & Experience • Must have 5+ years of experience working in a game design role, with a bachelor’s degree or equivalent experience. • Proven experience and knowledge of online slot games, including hands-on experience building game simulators and producing the maths documentation needed to support them. • Strong understanding of game maths, RTP, volatility and probability as applied to modern slot design. • Demonstrable experience building and supervising simulations and prototypes to validate concepts, mechanics and performance. • Strong game mechanic skills with an excellent understanding of mathematical game models, supported by a portfolio or examples of released products. • High standard of written, visual and verbal communication, able to pitch ideas and present documentation clearly to stakeholders. • Experience managing and documenting design across multiple simultaneous projects. • Comfortable with a wide variety of game development tools, engines and editors. • Advanced proficiency with Microsoft Excel, including complex formulas, data analysis and reporting, and strong working knowledge of Project, PowerPoint, Visio and Word. • Must be experienced in agile development methodologies. • Self-motivating, with outstanding attention to detail, organisation and follow-through. • An inspirational, ambitious and demanding personality, able to drive quality, innovation and delivery. • Excellent programming skills with the ability to rapidly prototype and build simulations to validate concepts and mechanics. • Ability to develop a strong player perspective, through playtesting, observation and performance data analysis. Beneficial Experience • Familiarity with UKGC, MGA, USA and Canadian jurisdictional compliance requirements for RTP, randomness and certification. • Hands-on knowledge of Unity or Unreal engines for visualising concepts or prototyping features. • Experience collaborating with remote or distributed teams across multiple time zones. • Understanding of player psychology, behavioural design and UX optimisation for gambling products. • Experience using analytics platforms (e.g. Power BI, Tableau, Looker) to evaluate product performance. • Prior experience in live ops, A/B testing and feature iteration based on player data. • Experience working with licensed IP or branded content. • Ability to mentor junior designers and support skills development across the team. • Experience using AI tools within the game development process to improve productivity, accelerate iteration and support technical or creative workflows.  

Corporate Services Officer   Location: Malta Employment Type: Full-time | Hybrid Salary: Up to €30,000 DOE   Role Overview We’re looking for a motivated and organized Corporate Services Officer to join a supportive and experienced corporate services team. In this role, you’ll manage your own portfolio of clients, work closely with senior professionals, and build long-term relationships while developing your career in the corporate services industry.   What You’ll Be Doing Managing a portfolio of corporate clients and handling day-to-day requests Assisting with company formations and statutory filings Opening and closing bank accounts and liaising with banks Keeping company records and registers up to date Working closely with lawyers, accountants, auditors, and regulators Collecting and reviewing KYC and due diligence documentation Ensuring internal systems and client records are accurate and up to date Delivering a high level of service while meeting agreed deadlines Keeping regular, open communication with clients   What We’re Looking For At least 2 years’ experience in a similar role Experience within corporate, legal, or financial services is preferred Excellent written and spoken English A client-focused mindset with a professional and friendly approach Strong organisational and communication skills Ability to manage multiple tasks and work well under pressure Comfortable using Microsoft Office tools   What You’ll Get Competitive salary with performance bonus Clear progression and development opportunities Hybrid working and flexible hours Health insurance and free parking Ongoing training, mentoring, and study support Regular team and social events

Job Title Risk Management & Fraud Prevention Specialist (Crypto Casino – Non-KYC) Department - Risk, Compliance & Platform Integrity Role Overview: We are seeking an experienced Risk Management & Fraud Prevention Specialist to oversee, design, and gradually automate the risk control framework of a non-KYC crypto casino. The role focuses on detecting and preventing abuse related to multiple account registrations, bonus abuse, gameplay manipulation, and sportsbook exploitation, while working closely with external service providers, casino aggregators, sportsbook providers, and internal development teams. The long-term objective is to transition from reliance on third-party tools to a fully in-house, automated risk and fraud detection system. Key Challenges This Role Will Address Multiple ID / account registrations in a non-KYC environment Bonus abusers exploiting welcome, reload, and promotional offers Bonus hunters creating repeated accounts for short-term gains Gameplay abusers, including: Arbitrage behavior Collusion and pattern exploitation Sportsbook edge abuse and suspicious betting patterns Oversight of fraud detection insights provided by casino aggregators and sportsbook providers, ensuring alerts are reviewed, validated, and acted upon correctly Key Responsibilities: Risk & Fraud Oversight Monitor player behavior for signs of: Multi-accounting Bonus abuse and promotion exploitation Gameplay manipulation and sportsbook abuse Review and validate alerts generated by: Casino aggregator risk tools Sportsbook provider monitoring systems Take appropriate actions such as account restrictions, bonus removals, freezes, or bans Bonus & Promotion Risk Control Design and enforce bonus eligibility rules Recommend risk-balanced bonus structures to reduce abuse Continuously analyze promotion performance vs abuse levels System Development & Automation Act as the bridge between external service providers and internal development teams Help define: Risk rules Player scoring models Automated flagging and action triggers Gradually migrate risk logic from third-party systems into in-house automated solutions Support the development of dashboards, reporting tools, and internal monitoring systems Cross-Functional Collaboration Work closely with: External casino aggregators Sportsbook providers Payment and wallet providers Internal developers and product teams Ensure risk controls do not negatively impact legitimate players or overall user experience Reporting & Continuous Improvement Prepare regular reports on: Fraud trends Abuse patterns Effectiveness of risk rules Continuously refine detection logic as player behavior evolves Required Skills & Experience: Essential: Experience in risk management, fraud prevention, or player protection within: Online casinos Sportsbooks Crypto gambling platforms Strong understanding of: Bonus abuse mechanics Multi-account detection in non-KYC environments Sportsbook and casino gameplay exploitation Experience working with third-party risk tools, aggregators, or providers Ability to work with developers on technical implementations (rules, logic, APIs, automation) Preferred: Experience with crypto-based platforms Knowledge of player behavior analytics and scoring models Familiarity with automation, data analysis, or scripting concepts Previous involvement in migrating systems from third-party to in-house solutions Ideal Candidate Profile: Analytical and detail-oriented Comfortable working in fast-moving, high-risk environments Strong communication skills for working with both technical and non-technical teams Proactive mindset with a focus on long-term system improvement and automation Growth & Impact: This role offers the opportunity to build and shape the entire risk management ecosystem of a growing non-KYC crypto casino—from hands-on oversight in the early stages to a fully automated, in-house risk framework over time. Top of Form Bottom of Form Top of Form Bottom of Form Top of Form Bottom of Form Top of Form Bottom of Form