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Head of User Acquisition – Web3 Casino, Sportsbook & Esports Pentasia is assisting a next-generation Web3 entertainment brand in their search for a Head of User Acquisition. Working for a crypto-first casino and sportsbook designed for the new era of streaming, community, and borderless play. With strong backing and big ambitions, our vision is to set new standards in online betting and gaming. We’re looking for a sharp, energetic operator, someone who thrives on scaling user bases from zero to millions and can drive growth in competitive, fast-moving markets. As Head of User Acquisition, you will take charge of the entire acquisition funnel, from strategy to execution and optimisation. You’ll create and manage the growth engine, leveraging data at every step to drive user acquisition across casino, sportsbook, esports, and crypto-gaming. This is a chance to lead expansion for a brand with global aspirations and meaningful financial upside. Key Responsibilities: Growth Strategy Design and implement a multi-channel user acquisition plan. Lead paid performance marketing across search, display, and programmatic. Drive growth through influencer, streamer, and affiliate partnerships. Harness community-driven channels (X, Telegram, Discord, Web3-native platforms). Explore crypto-native channels such as DEXs, DeFi, token collaborations, and airdrops. Work closely with creative/content teams to develop standout campaigns. Execution & Partnerships Build and manage high-value affiliate and influencer networks. Collaborate with key figures in the Web3 and gaming ecosystem to expand reach. Deploy and optimise ad spend for maximum ROI. Partner with product, data, and content teams to improve conversion rates and campaign performance. Funnel Ownership & KPIs Full responsibility for acquisition metrics including CAC, LTV, ROAS, and scale. Establish robust testing frameworks, attribution models, and cohort tracking. Recruit, manage, and inspire a high-performing acquisition team. Requirements: 5–10+ years’ experience in growth marketing, performance acquisition, or senior commercial roles within online gaming, crypto, Web3, or sports betting. Demonstrated success in acquiring and retaining high-value users at scale in international markets. Strong network within affiliate, streaming, and Web3 communities. Highly data-driven, commercially minded, and KPI-focused. Entrepreneurial self-starter who thrives in high-growth, build-stage environments. Nice to Have Previous experience scaling a Web3 or crypto gaming brand. Proficiency with platforms such as Voluum, HasOffers, Tune, Google Ads, TikTok Ads, etc. Strong personal presence or network within the crypto, gaming, or esports sectors. Compensation & Benefits: Attractive base salary for senior-level talent. Highly competitive performance incentives. Equity / token participation in a fast-scaling brand. Global travel opportunities and resources to build top-tier teams and tools. Flexible, remote-first setup with access to international hubs.

My client is a market leading iGaming business who are expanding rapidly, looking for top tier talent to join and take the company to the next level!   We are looking for a superstar candidate who has good tenure, highly experienced in the iGaming space and has had Product, CRM, Brand, Creative, Content, and UX reporting directly to them. This role is REMOTE anywhere in Europe and offering a highly attractive salary and incentive package! If you fit the profile and your looking to make the best move in your career then you should APPLY or email - matt.chapman@pentasia.com

My client is a leading sweepstakes and gaming operator, renowned for delivering cutting-edge betting experiences across U.S. sports markets. As part of their continued expansion, they are seeking a Sports Trader with strong expertise in U.S. sports and a proven track record in trading and risk management. This is a fantastic opportunity to join a high-performing team and contribute to a fast-paced, data-driven trading environment. Role Overview and Responsibilities: As a Sports Trader, you will be responsible for pricing and managing betting markets across major U.S. sports, including NFL, NBA, MLB, and NCAA. You’ll play a key role in optimizing trading performance, managing risk, and ensuring market competitiveness. Odds Compilation & Market Making: Set and adjust pre-match and in-play odds using proprietary models and real-time data. Risk Management: Monitor exposure and implement strategies to mitigate risk and maximize profitability. Live Trading Execution: React swiftly to live game developments and market movements to maintain balanced books. Data Analysis & Strategy Development: Analyze performance metrics and historical data to refine trading strategies. Collaboration: Work closely with trading, product, and tech teams to enhance trading tools and workflows. Compliance & Integrity: Ensure all trading activities adhere to regulatory standards and internal policies. Requirements: Minimum 5 years experience in sports trading, ideally within a U.S. focused sportsbook. Strong knowledge of U.S. sports and betting markets. High attention to detail and ability to make decisions under pressure. Experience with trading platforms and third-party data providers

About the Role: This position is ideal for a compliance professional with a strong background in Anti-Money Laundering and Counter-Terrorist Financing regulations, especially within the Brazilian market. The role involves working in a fast-paced, regulated environment, providing critical support to uphold the integrity of the company’s compliance program. The successful candidate will play a pivotal role in monitoring financial activity, investigating suspicious behavior, and ensuring regulatory obligations are met through collaboration with internal teams and regulatory bodies. Main Responsibilities: Investigate transaction monitoring alerts to identify unusual or suspicious activity. Conduct Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD), along with risk assessments for clients. Validate and verify client documentation and Know Your Customer (KYC) data. Ensure all AML/CFT policies and procedures are properly followed and documented to demonstrate compliance with Brazilian regulations. Collaborate with cross-functional teams to implement AML/CFT procedures effectively across the business. Coordinate compliance initiatives related to new products, services, and internal operational processes. Monitor changes in Brazilian AML/CFT legislation and ensure ongoing alignment with regulatory expectations. Prepare and escalate Suspicious Activity Reports (SARs) to the MLRO and maintain supporting documentation. Participate in audits and liaise with both internal and external auditors as needed. Assist with regulatory reporting obligations and ensure timely submissions to relevant authorities. Support crisis management and incident response efforts involving compliance violations. Deliver or contribute to AML/CFT training programs for internal teams. Address internal inquiries related to compliance procedures and AML/CFT standards. Continuously improve transaction monitoring rules and other AML triggers. Contribute to the development and enhancement of the AML/CFT program. Desired Experience: A minimum of 4 years’ experience in compliance, AML/CFT, or audit within a regulated environment. Strong command of English, both written and spoken. Practical knowledge of the Brazilian AML/CFT regulatory landscape and experience applying it in a corporate setting. Experience preparing documentation for audits and regulatory reporting. Proficient in using tools like Google Workspace (Sheets, Docs, Slides, Drive), Slack, Airtable, and Intercom. Experience interacting with auditors or regulators is a plus. Knowledge of the sports betting or online gambling industry is considered beneficial but not mandatory. Highly analytical, detail-focused, and capable of working proactively and independently.

Pushing the Edge of Entertainment Tech — Join Us in Building the Future We're a rapidly growing company at the intersection of cutting-edge technology and next-gen digital entertainment. Headquartered in the coastal hub of Marbella, Spain, our office is an open, collaborative space where creativity meets code, strategy meets scalability, and innovation is more than just a buzzword — it’s our daily rhythm. We’ve built and operate our own tech ecosystem from the ground up. This gives us complete autonomy to develop, adapt, and launch at pace. We also integrate select external partners into our framework, ensuring our offerings stay fresh, competitive, and user-focused. Our environment is fast-moving and rewarding. From launching global campaigns to evolving our technical infrastructure and building new digital experiences, we’re on a mission to redefine what’s possible in the entertainment tech landscape. Despite our growth, we’ve preserved the spirit of a startup — agile, tight-knit, and bold. Our team blends remote flexibility with in-person creativity. We value personal growth just as much as product innovation. We offer the tools you need to do your best work — company devices, comfortable setups, and invitations to regular team retreats and annual gatherings for all team members, wherever they’re based. What We’re Hiring For Right Now We’re on the hunt for experienced Scala developers — problem-solvers and forward-thinkers who thrive in collaborative, tech-driven environments. If you’re fluent in multiple coding languages, deeply curious about system design, and comfortable working both in teams and independently, we want to hear from you. Our ideal candidates are proactive, technically versatile, and excited about helping build something meaningful. Our platform is always evolving, so we love people who bring fresh perspectives and aren’t afraid to challenge assumptions or try something new. What You Bring to the Table Core Technical Experience Must-haves: Scala – You’ve shipped real projects using it and know the ins and outs. Event Sourcing & Akka – You know how to build systems that don’t break under pressure. Nice-to-haves: Elasticsearch & Kafka – Solid data querying and stream processing skills. Cassandra/NoSQL – Data modeling is second nature. GraphQL – You’ve built and consumed APIs with it. GRPC – Familiarity with efficient protocol design. Docker & Kubernetes – You understand containerization and deployment well. Play Framework – Experience building responsive web applications. Professional Strengths Autonomous – You take initiative, own your projects, and move fast. Collaborative – You enjoy working with smart people and make the team better. Resilient – You embrace challenges and enjoy solving tough problems. Curious – You’re always learning and improving. Clear communicator – You can talk tech and business with equal clarity. What You’ll Get Flexible hybrid or fully remote work arrangements A forward-thinking environment with modern tools and top-tier hardware A global team with strong collaboration and agile workflows Competitive compensation with flexible hours 23 days of vacation, plus public holidays Comprehensive private health coverage (for you and your family) Access to free language classes (English or Spanish) A full calendar of social and team-building events Continuous learning and professional growth opportunities In-House Perks (If Based in Spain) Fresh breakfast daily, and cooked lunch three times a week 50% discount on personal training and physiotherapy Fully stocked kitchen, game room, gym, and more Massage room and wellness-focused extras We believe that the best teams are built from diverse perspectives, unique experiences, and collaborative mindsets. If you're ready to join a workplace where bold ideas are embraced and your skills will have real impact, apply now. Your privacy and security are important to us. You can review how we handle candidate data in our privacy documentation.

The Customer Support Representative plays a key role in ensuring a seamless and positive experience for users of the company’s sports betting and casino platform. This position requires strong communication skills, empathy, and problem-solving ability to resolve customer inquiries efficiently. Working on a 24/7 rotating roster, the role supports players in both Portuguese and English, providing professional service and contributing to the continuous improvement of the customer experience. Main Responsibilities: Respond promptly and professionally to customer inquiries via live chat. Resolve issues and complaints, offering appropriate solutions and following up to ensure customer satisfaction. Communicate fluently in both Portuguese and English to assist a diverse customer base. Maintain accurate customer records and liaise with internal teams when escalation is needed. Stay up-todate with company products, promotions, and policies to provide accurate information. Provide feedback and suggestions to improve processes and enhance customer experience. Collaborate with other operational teams to ensure customer needs are met. Work Experience and Skills: Excellent written and verbal communication skills in both Portuguese and English. Prior experience in a customer service role (online, phone-based, or face-to-face). Availability to work on a 24/7 rotating roster. Ability to remain calm and efficient in a fast-paced environment. Desirable Qualifications: Familiarity with the crypto and online betting industry. Previous experience in sports betting or online casino. Experience working with tools such as Slack and G-Suite. Personal Qualities and Behavioural Traits: Strong customer focus with a solution-oriented mindset. Ability to multitask and handle multiple inquiries simultaneously. Self-motivated and capable of working independently without close supervision. Excellent problem-solving skills and resilience under pressure. Strong initiative and proactive approach to improving customer experience. Collaborative team player, willing to share knowledge and support colleagues. The Customer Support Representative will work closely with: Team Leads and Senior Support staff. Payments providers and the internal payments coordination team. Other operational departments such as KYC, Marketing, Affiliates, Tech Support, and VIP.

Chat Host (Remote – Rotative Shifts) Night shift included Location: Remote (based in Ceuta, Spain) Industry: Online Gambling / iGaming Languages: Spanish and English (MUST)   We’re looking for enthusiastic and reliable Chat Hosts to join our team and engage with players, ensuring they enjoy a safe, fun, and interactive iGaming environment.   Key Responsibilities Engage with players in real-time via live chat to create a friendly, welcoming, and enjoyable community atmosphere. Moderate chat rooms to ensure compliance with community guidelines and responsible gaming policies. Provide excellent customer support, answering player queries and escalating issues when necessary. Encourage participation in games, promotions, and events through positive interaction and engagement. Report player feedback, technical issues, or unusual activity to relevant teams. Adapt to rotative shifts, including evenings, weekends, and holidays.   Requirements: Based in Ceuta, Spain (remote working set-up required). Previous experience in customer service, community management, or hospitality is an advantage. Excellent communication skills, both written and spoken. Fluency in Spanish (English is a strong plus; other languages are an asset). Confident, engaging personality with the ability to build rapport quickly. Comfortable working in a regulated online gambling environment. Flexible to work on a rotating shift schedule. Chat Host (Remote – Rotative Shifts) Night shift included.  Location: Remote (based in Ceuta, Spain) Industry: Online Gambling / iGaming Languages: Spanish and English (MUST)   We’re looking for enthusiastic and reliable Chat Hosts to join our team and engage with players, ensuring they enjoy a safe, fun, and interactive iGaming environment.   Key Responsibilities Engage with players in real-time via live chat to create a friendly, welcoming, and enjoyable community atmosphere. Moderate chat rooms to ensure compliance with community guidelines and responsible gaming policies. Provide excellent customer support, answering player queries and escalating issues when necessary. Encourage participation in games, promotions, and events through positive interaction and engagement. Report player feedback, technical issues, or unusual activity to relevant teams. Adapt to rotative shifts, including evenings, weekends, and holidays.   Requirements: Based in Ceuta, Spain (remote working set-up required). Previous experience in customer service, community management, or hospitality is an advantage. Excellent communication skills, both written and spoken. Fluency in Spanish (English is a strong plus; other languages are an asset). Confident, engaging personality with the ability to build rapport quickly. Comfortable working in a regulated online gambling environment. Flexible to work on a rotating shift schedule.

My client is a creative and innovative team that connect and entertain players all around the world, creating exciting experiences and lasting connections, on the world’s largest online poker network. They are now seeking to hire a dynamic, innovative, and passionate team Payments Operations Manager to support the day-to-day operations of their payment service provider (PSP) ecosystem. Reporting to the Director of Operations, the Payments Operations Manager will be maintaining PSP relationships, supporting other teams and helping ensure a seamless cashier experience for our players worldwide.   Duties & Responsibilities: Manage and maintain commercial and operational PSP relationships as the primary point of contact Lead PSP onboarding, due diligence, contract negotiations, and compliance oversight ?Negotiate and manage contracts and SLAs to optimize performance and costs Monitor PSP performance (acceptance rates, fees, processing times) and drive improvements Act as liaison between PSPs and DevOps on technical/API and cashier integration issues Support Finance and Treasury with reconciliation, settlements, and cash flow management Resolve complex player payment escalations in partnership with Customer Relations Track regulatory and industry trends in iGaming payments and recommend adjustments Advise senior management with insights to optimize the payments ecosystem Requirements: 4+ years of experience in payments, operations, or financial services (iGaming, fintech, crypto, or PSP industry strongly preferred) Proven track record in managing PSP relationships and negotiating commercial contracts Strong understanding of payment ecosystems, including cashier flows, reconciliation processes, and PSP/API integrations Demonstrated ability to work cross-functionally with technical, finance, and customer-facing teams Entrepreneurial mindset: resourceful, proactive, and able to identify and implement alternative solutions Experience managing compliance requirements and adapting to evolving regulatory landscapes Excellent communication and relationship management skills, with the ability to influence both internal stakeholders and external partners Benefits: Competitive salary and annual raise based on performance Discretionary bonus (up to 50% of salary) Comprehensive and extended benefits and Health Care Spending Account Commute Perk: Parking pass or Presto Card Endless snacks, coffee, tea, and beverages

The Company: This opportunity is with a leading global provider of sports data, dedicated to transforming the industry through innovation. Our client specializes in sports data collection and analysis, advanced data management, and cutting-edge services such as AI-driven insights and sports visualization. The Role: As a Business Development Representative, you will play a key role in driving growth across the Latam region. Your responsibilities include generating and qualifying new business opportunities, managing sales activities through CRM systems, and supporting account executives and sales managers by building a strong pipeline. This role requires creativity in prospecting, strong negotiation skills, and the ability to effectively communicate the company’s value proposition to potential clients within the gaming and betting industry. About You: You have over 2 years of experience in business development within igaminga/sports betting industry, with a strong background in lead generation and client prospecting. You are fluent in both English and Spanish and comfortable working with international clients. Proficient in CRM tools like Salesforce or Outreach, you bring excellent communication and negotiation skills, a passion for sports, and the flexibility to travel when needed. Does this sound like you or someone you know? If so, please contact Alexandra Bomberg at Pentasia for a discussion.  

A highly regarded iGaming company is looking to hire a Senior Marketing Compliance Manager to transform and lead our marketing compliance function. In this high-impact role, you’ll work at the crossroads of creativity and regulation, ensuring our marketing remains bold, engaging, and fully compliant. Reporting to the Director of Interactive Planning & Delivery, you’ll collaborate with marketing, legal, and compliance teams embedding yourself in the day-to-day activities of the marketing teams. Duties will include: Developing and managing a clear, efficient process for reviewing and approving marketing materials, acting as the key decision maker and escalation point. Reshaping ways of working by collaborating with legal and compliance to redefine processes that empower the marketing compliance team to work more directly with marketing accelerating approvals and supporting autonomy. Designing workflows and frameworks that can be leveraged across multiple markets to support business growth. Developing tools that enable market teams to review and assess materials independently, escalating complex cases as needed. Ensuring that all marketing activity fully complies with regulations Tracking and monitoring regulatory changes and industry standards that could impact marketing, ensuring timely communication and action. Creating, implementing, and continuously updating marketing compliance policies and procedures to reflect regulatory and business needs. Delivering engaging training for marketing teams. Managing, developing, and inspiring the marketing compliance team, providing guidance, coaching, and support to build a high-performing function. Working closely with marketing and other teams to guarantee compliance without sacrificing creativity or strategic objectives. Identifying, assessing, and managing compliance risks, driving improvements and corrective actions as needed. Leading ongoing monitoring and regular audits of marketing practices; support internal investigations as required. Managing regulatory enquiries, ensuring timely and accurate documentation and responses. Experience Required: Experience in a compliance, legal, or regulatory role within the iGaming sector. Strong analytical skills, with the ability to interpret legal and regulatory requirements and translate them into practical business guidance. Proven experience in people management, including leading, motivating, and developing high-performing teams. Commercially minded, with a pragmatic, solutions-oriented approach to compliance. Proven ability to build and maintain strong working relationships with stakeholders at all levels. Solid understanding of marketing practices across a variety of channels. Excellent communication and presentation skills, with the ability to deliver clear guidance, influence all levels, and effectively communicate risks and mitigation strategies. Confident and diplomatic in constructively challenging when needed. Flexible communication style, able to tailor messaging for different audiences, while maintaining clarity and consistency. Collaborative mindset, actively promoting cross-departmental engagement and open communication. Excellent organisational and time management skills, with the ability to prioritise and manage multiple demands. This is an excellent opportunity to join a well respected iGaming company and spearhead development in this growing area of regulation. In return an excellent salary and benefits are available.