Connecting People<b>.</b>
Powering business growth.

Connecting People.

We’re the #01 global leader in iGaming recruitment. Our team of 80+ recruiters deliver a full suite of recruitment services and enterprise talent solutions. Since 2001 we’ve placed 14,000+ candidates in specialist iGaming jobs within the online gambling and sports betting space. As part of The Conexus Group, our global networks within iGaming are unrivalled. Recruiting or expanding? Let’s talk talent!

Our services
Passionate About

How We Can Help.

Solutions Item 1

Recruiting?

Hiring specialists of hard-to-reach candidates? You've come to the right place - we're the world's Leading recruitment consultancy for iGaming employers
Recruitment services
Solutions Item 2

Evolving?

Expanding or scaling up? Our talent services - including Recruitment process outsourcing (RPO) and project-based services - are a game-changer for growth.
Enterprise solutions
Solutions Item 3

Job Seeking?

Looking for a new iob? We've got our next role ready and waiting, and are here to support you! professional growth throughout your career in iGaming
Explore jobs
Opportunities for All<b>.</b>
About us

Opportunities for All.

Pentasia believes in building more diverse, equitable and inclusive workplaces. That starts with our own team, a group of 80+ individuals from a wide range of backgrounds and over 20 nationalities. Together, we use our influence to advocate for greater diversity, equity and inclusivity within our industries. 

New Career Opportunities

Latest Jobs.

Pentasia believes in building more diverse, equitable and inclusive workplaces.

View all jobs

Remote

Chat Host

Remote, Spain

25000

Chat Host (Remote – Rotative Shifts) Night shift included Location: Remote (based in Ceuta, Spain) Industry: Online Gambling / iGaming Languages: Spanish and English (MUST)   We’re looking for enthusiastic and reliable Chat Hosts to join our team and engage with players, ensuring they enjoy a safe, fun, and interactive iGaming environment.   Key Responsibilities Engage with players in real-time via live chat to create a friendly, welcoming, and enjoyable community atmosphere. Moderate chat rooms to ensure compliance with community guidelines and responsible gaming policies. Provide excellent customer support, answering player queries and escalating issues when necessary. Encourage participation in games, promotions, and events through positive interaction and engagement. Report player feedback, technical issues, or unusual activity to relevant teams. Adapt to rotative shifts, including evenings, weekends, and holidays.   Requirements: Based in Ceuta, Spain (remote working set-up required). Previous experience in customer service, community management, or hospitality is an advantage. Excellent communication skills, both written and spoken. Fluency in Spanish (English is a strong plus; other languages are an asset). Confident, engaging personality with the ability to build rapport quickly. Comfortable working in a regulated online gambling environment. Flexible to work on a rotating shift schedule. Chat Host (Remote – Rotative Shifts) Night shift included.  Location: Remote (based in Ceuta, Spain) Industry: Online Gambling / iGaming Languages: Spanish and English (MUST)   We’re looking for enthusiastic and reliable Chat Hosts to join our team and engage with players, ensuring they enjoy a safe, fun, and interactive iGaming environment.   Key Responsibilities Engage with players in real-time via live chat to create a friendly, welcoming, and enjoyable community atmosphere. Moderate chat rooms to ensure compliance with community guidelines and responsible gaming policies. Provide excellent customer support, answering player queries and escalating issues when necessary. Encourage participation in games, promotions, and events through positive interaction and engagement. Report player feedback, technical issues, or unusual activity to relevant teams. Adapt to rotative shifts, including evenings, weekends, and holidays.   Requirements: Based in Ceuta, Spain (remote working set-up required). Previous experience in customer service, community management, or hospitality is an advantage. Excellent communication skills, both written and spoken. Fluency in Spanish (English is a strong plus; other languages are an asset). Confident, engaging personality with the ability to build rapport quickly. Comfortable working in a regulated online gambling environment. Flexible to work on a rotating shift schedule.
Apply now

On-site

Payments Operations Manager - iGaming - Toronto

Toronto, North America

Strong Base + 50% bonus + benefits

My client is a creative and innovative team that connect and entertain players all around the world, creating exciting experiences and lasting connections, on the world’s largest online poker network. They are now seeking to hire a dynamic, innovative, and passionate team Payments Operations Manager to support the day-to-day operations of their payment service provider (PSP) ecosystem. Reporting to the Director of Operations, the Payments Operations Manager will be maintaining PSP relationships, supporting other teams and helping ensure a seamless cashier experience for our players worldwide.   Duties & Responsibilities: Manage and maintain commercial and operational PSP relationships as the primary point of contact Lead PSP onboarding, due diligence, contract negotiations, and compliance oversight ?Negotiate and manage contracts and SLAs to optimize performance and costs Monitor PSP performance (acceptance rates, fees, processing times) and drive improvements Act as liaison between PSPs and DevOps on technical/API and cashier integration issues Support Finance and Treasury with reconciliation, settlements, and cash flow management Resolve complex player payment escalations in partnership with Customer Relations Track regulatory and industry trends in iGaming payments and recommend adjustments Advise senior management with insights to optimize the payments ecosystem Requirements: 4+ years of experience in payments, operations, or financial services (iGaming, fintech, crypto, or PSP industry strongly preferred) Proven track record in managing PSP relationships and negotiating commercial contracts Strong understanding of payment ecosystems, including cashier flows, reconciliation processes, and PSP/API integrations Demonstrated ability to work cross-functionally with technical, finance, and customer-facing teams Entrepreneurial mindset: resourceful, proactive, and able to identify and implement alternative solutions Experience managing compliance requirements and adapting to evolving regulatory landscapes Excellent communication and relationship management skills, with the ability to influence both internal stakeholders and external partners Benefits: Competitive salary and annual raise based on performance Discretionary bonus (up to 50% of salary) Comprehensive and extended benefits and Health Care Spending Account Commute Perk: Parking pass or Presto Card Endless snacks, coffee, tea, and beverages
Apply now

Remote

Business Development Representative - LatAm

Remote, LATAM

Competitive (base + commission)

The Company: This opportunity is with a leading global provider of sports data, dedicated to transforming the industry through innovation. Our client specializes in sports data collection and analysis, advanced data management, and cutting-edge services such as AI-driven insights and sports visualization. The Role: As a Business Development Representative, you will play a key role in driving growth across the Latam region. Your responsibilities include generating and qualifying new business opportunities, managing sales activities through CRM systems, and supporting account executives and sales managers by building a strong pipeline. This role requires creativity in prospecting, strong negotiation skills, and the ability to effectively communicate the company’s value proposition to potential clients within the gaming and betting industry. About You: You have over 2 years of experience in business development within igaminga/sports betting industry, with a strong background in lead generation and client prospecting. You are fluent in both English and Spanish and comfortable working with international clients. Proficient in CRM tools like Salesforce or Outreach, you bring excellent communication and negotiation skills, a passion for sports, and the flexibility to travel when needed. Does this sound like you or someone you know? If so, please contact Alexandra Bomberg at Pentasia for a discussion.  
Apply now
Testimonials

Our Success Stories.

Testimonials 1

A true partnership, Pentasia provided us with a detailed global talent map, recommended leading candidates and managed process expertly

Senior Vice President
US Tech Brand
Testimonials 2

A pleasure to deal with... I would definitely recommend Pentasia

Louise
Content manager
Testimonials 3

Kerry is the best recruitment agent in the business and wherever I have gone I have always tried to take her there, too! That won't change!

Alea
General counsel
Resources & Case Studies

Career Guides.

View all guides
Guide1

Responsible Gaming in Brazil: Your Talent Acquisition Advantage

The Brazilian Gaming talent market has become increasingly competitive since the start of 2024. With regulations now in place, and a vast, untapped..
Read more
Guide2

Building an Inclusive Future in iGaming: Supporting Women Beyond IWD

The Brazilian Gaming talent market has become increasingly competitive since the start of 2024. With regulations now in place, and a vast, untapped..
Read more
Guide3

Stand Out in Brazil's Gaming Boom:How to Land Your Dream Job

The Brazilian Gaming talent market has become increasingly competitive since the start of 2024. With regulations now in place, and a vast, untapped..
Read more
Resources & Case Studies

Talent Insights.

View all resources
Investing in Growth: Why 37% of Candidates Prioritise Career Development Over Salary

Investing in Growth: Why 37% of Candidates Prioritise Career Development Over Salary

Candidates’ willingness to trade salary for growth opportunities reflects a desire for roles that align with their long-term aspirations. At Pentasia, we frequently hear from candidates who want to know: “What learning opportunities are available?” “Is there room for advancement?” “How will this role contribute to my career goals?”
Read more
500,000 Strong: Celebrating Our iGaming Community

500,000 Strong: Celebrating Our iGaming Community

We’ve just passed a milestone that means a lot to us: 500,000 followers across our channels. But this isn’t just a number. It’s a reflection of something far more important - a community we’ve built together over years of shared conversations, career moves, business milestones, and collective growth.
Read more
Diversity and Inclusion: A Powerful Driver in Attracting Top iGaming Talent

Diversity and Inclusion: A Powerful Driver in Attracting Top iGaming Talent

In the last decade, Diversity, Equity and Inclusion (DEI) has shifted from a “nice-to-have” to a critical component of any successful hiring strategy. This change is particularly evident in the iGaming sector, where the industry’s rapid growth and increasing competition for skilled talent have made DEI not only essential for organisational culture but also a significant factor in attracting and retaining top talent.
Read more