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  Reports to: Head of Marketing Type: Full-time | Hybrid Location: Malta, Malaga, Marbella Pentasia are supporting an iGaming technology provider in their search for an Customer Engagement Lead to join one of their offices in Malta, Malaga or Marbella. In this role, you will lead end-to-end CRM customer engagement by defining strategy, managing a multi-functional team, and delivering data-driven campaigns and segmentation to drive retention, personalisation, and revenue growth.   Role Objective This role will drive customer retention, engagement, and lifetime value by unifying CRM activities under a clear strategy, leading a high-performing team, and delivering data-driven, targeted customer campaigns.   Core Responsibilities  Lead and manage the Customer Engagement team within CRM, ensuring alignment across automation, campaign management, VIP, and specialist functions. Develop and execute a comprehensive CRM strategy to improve customer engagement, retention, and revenue. Oversee customer segmentation, triggered communications, and mass campaign execution. Plan and coordinate campaigns across multiple brands and customer segments. Ensure VIP and high-value customer communications are personalised, timely, and impactful. Utilise CRM tools to streamline operations, enhance segmentation, drive innovation, and monitor campaign performance. Track KPIs, analyse results, and continuously optimise performance. Ensure compliance with data protection, privacy, and relevant regulatory requirements. Collaborate with cross-functional teams such as Content, Design, Product, and Data to maximise engagement and return on investment.   Experience / Requirements Degree in Marketing, Business, or a related field (preferred). Strong organisational, problem-solving, and multitasking skills. Minimum 3+ years’ experience in CRM, marketing automation, or customer engagement leadership. Proven experience managing CRM teams, including campaign and specialist roles. Strong knowledge of CRM platforms (experience with advanced platforms is advantageous). Excellent analytical skills with a data-driven mindset. Strong leadership and stakeholder management capabilities. Excellent communication and collaboration skills.   Preferred Qualifications Experience in fast-paced, high-volume digital industries. Strong understanding of customer segmentation, personalisation, and lifecycle marketing. Experience managing VIP or high-value customer programmes.   Key Competencies Strategic thinking with strong execution focus Results-driven and performance-oriented Ability to balance operational delivery with long-term strategy Adaptable problem-solver in fast-paced environments   What We Offer Competitive salary Health and wellbeing benefits On-site perks Team events and social activities Learning and development opportunities Positive and collaborative working environment   For a confidential conversation please apply and get in touch - bryan.enriquez@pentasia.com

Established international iGaming company on the lookout for Customer Service Executive (Swedish Speaking) Form part of an international iGaming company Chance to kickstart your career with growth opportunities   Location: Malta Workplace: Hybrid   Your Role: Assist customers via live chat, email, and phone, providing timely and effective support. Take ownership of more complex issues, ensuring they are resolved efficiently. Collaborate with internal teams and external partners to resolve customer concerns. Process KYC verification and enhanced due diligence when necessary. Review and approve withdrawal requests in line with security protocols. Conduct daily security checks to monitor new accounts and transactions. Analyze customer interactions and provide feedback to improve services and self-help resources. Support CX initiatives by contributing insights on customer trends and system improvements. Handle additional tasks as required by the Customer Experience Management team.   What You Bring: Fluent Swedish (spoken and written) with strong communication skills. Interest in sports and casino is a plus. Analytical mindset and problem-solving abilities. Ability to work flexible shifts, including night shifts. Previous customer service experience is an advantage. Strong multitasking skills and ability to work in a fast-paced environment.   What’s in It for You? Competitive salary of €26K + Bonus Relocation support Quarterly team events and weekly company socials Hybrid work setup with a home-office setup allowance Work remotely from anywhere yearly benefit Wellbeing allowance Private health insurance with dental coverage

Senior Accountant Hybrid - Malta Full Time Im supporting a growing iGaming company in Malta, looking for a Senior Accountant to join a friendly team   This is an excellent opportunity for a qualified accountant looking to gain broad exposure across the finance function while working closely with senior management. Are you - ? Are ACCA, MIA or similarly qualified ? Have 4+ years of external audit experience ? Ideally trained with the BIG4 ? Are highly proficient in Excel ? Have NetSuite and/or iGaming experience (advantageous)   What's on offer? • Competitive salary + benefits • Hybrid working model • Strong career progression opportunities • A collaborative and high-performing finance team   If this sounds like you, or someone in your network, lets chat !

Chief Executive Officer (CEO) Location: São Paulo, Brazil Working model: Hybrid About the Opportunity We are seeking an experienced Chief Executive Officer to lead and scale a regulated online betting and gaming operation in Brazil. This is a unique opportunity to join the business at a critical stage of growth and play a key role in building a market-leading operation within one of the world’s most dynamic and strategically important regulated gaming markets. The successful candidate will serve as the senior executive leader for Brazil, working closely with the Board, international stakeholders, regulators, and local teams to drive sustainable growth, ensure regulatory excellence, and establish a strong operational foundation for long-term success. Reporting to the Board, the CEO will be responsible for developing and executing the company’s strategy in Brazil while navigating a rapidly evolving regulatory environment and building a high-performing local organisation. The Role The Chief Executive Officer will have full responsibility for the Brazilian operation, leading the company’s commercial, operational, regulatory, and strategic initiatives. This position requires an accomplished business leader with a proven track record of scaling businesses, delivering sustainable growth, and successfully navigating complex regulatory environments. The successful candidate will combine strategic leadership with a hands-on approach, building the infrastructure, processes, and leadership team required to support long-term success. The role will oversee all aspects of the Brazilian business, including Commercial, Operations, Compliance, Regulatory Affairs, Finance, Payments, Customer Operations, and Strategic Partnerships. Key Responsibilities Business Strategy & Growth Define and execute the company’s strategic vision for Brazil, driving sustainable revenue growth, profitability, and market-share expansion. Lead the next phase of business scaling by building the infrastructure, teams, and processes required to support accelerated growth. Identify and capitalise on new commercial opportunities within the regulated market, while delivering performance against agreed objectives and growth targets. Regulatory & Government Relations Lead the company’s engagement with Brazilian regulators and industry stakeholders. Navigate Brazil’s evolving regulatory landscape and ensure the business remains fully compliant with all licensing obligations and operational requirements. Build and maintain strong relationships with key influencers, industry bodies, regulatory authorities, and strategic partners. Act as the primary representative of the company within the Brazilian market, ensuring the organisation maintains the highest standards of compliance, governance, and responsible gaming. Operational Leadership Build and strengthen the local organisational infrastructure required to support growth. Establish high-performing operational frameworks across all business functions and ensure operational excellence across customer operations, payments, compliance, risk, and support functions. Develop scalable processes capable of supporting future expansion and lead business-readiness initiatives relating to licensing, compliance, and regulatory requirements. Leadership & Team Development Build, lead, and develop a high-performing leadership team. Foster a culture of accountability, collaboration, and performance, while recruiting, mentoring, and retaining top talent across the organisation. Ensure alignment between local teams and global business objectives, creating an environment that supports innovation, growth, and continuous improvement. International Stakeholder Management Work closely with the Board and senior international stakeholders. Navigate cross-cultural business environments and international reporting structures, managing communication and collaboration across multiple time zones and stakeholder groups. Provide regular updates to the Board regarding business performance, regulatory developments, and strategic initiatives. Act as the key bridge between the Brazilian operation and the wider global organisation. Governance & Risk Management Ensure strong governance standards across all areas of the business. Oversee risk management, compliance, responsible gaming, and operational controls. Support the development of sustainable and compliant business practices, ensuring the business remains prepared for regulatory reviews, audits, and inspections. Protect the company’s reputation and long-term position within the Brazilian market. Required Experience The successful candidate will have proven experience as a CEO, Managing Director, Country Manager, General Manager, or in an equivalent senior leadership role. They will have demonstrated success scaling and growing businesses in Brazil, including building teams, operational infrastructure, and commercial capabilities through periods of significant expansion. They will have a strong track record of delivering growth within highly regulated industries, along with experience managing complex relationships with regulators, government bodies, industry associations, and key market stakeholders. A deep understanding of the Brazilian regulatory environment and the challenges associated with operating in regulated markets is essential. The candidate will have experience building organisations and operational frameworks from the ground up, working with Boards, investors, and international leadership teams. They will bring strong commercial, operational, and strategic leadership capabilities, alongside excellent communication, stakeholder-management, and decision-making skills. Preferred Qualifications Experience within online gaming, sports betting, iGaming, payments, fintech, or another highly regulated digital industry is strongly preferred. The ideal candidate will have experience supporting licensing processes, market launches, or regulatory approvals, as well as an existing network across the Brazilian gaming, payments, regulatory, media, or technology sectors. Experience operating within multinational organisations and global reporting structures is desirable, as is a proven ability to lead businesses through regulatory change and market transformation. Fluency in Portuguese and English is required. Why Join Us This is an opportunity to lead and shape a high-growth regulated gaming operation in Brazil, with direct exposure to Board-level leadership and international stakeholders. The successful candidate will have the ability to build teams, infrastructure, and strategy from the ground up, with significant influence over the future direction and success of the business. The company offers a dynamic, entrepreneurial, and fast-growing environment, with flexible compensation structures available through CLT or PJ engagement. Equity participation is open for discussion. This is an opportunity to play a defining role in one of the world’s most exciting regulated gaming markets.  

We're looking for a passionate and highly numerate Junior Rugby Trader to join a well-established Rugby Desk. Reporting to the Rugby Trading & Operations Manager, you'll price and trade rugby matches across our markets, with support and mentorship from our experienced trading team to help you sharpen your skills. Day to day, you will: Research matches in depth, combining strong data analysis with detailed knowledge of teams, players and their individual abilities. Apply statistical and probability-based methods to build the most accurate prices possible, both pre-match and in-play. Monitor liabilities and move prices in response to changing circumstances and market conditions. Trade matches in-running, adjusting prices based on live action and manage online bet requests. Accurately build and settle markets, keeping errors, mistakes and omissions to a minimum. WORKING HOURS Our Clients hours are dictated by the rugby calendar, so you'll need to be happy working a shift pattern that includes early, late and night shifts as well as weekends, to tie in with when live matches take place. ABOUT YOU You will: Hold a strong degree, ideally in a quantitative subject (e.g. maths, statistics, economics, data science or similar). Have strong data analysis skills and a solid grasp of probability and statistics, with the ability to turn data into accurate prices. Be passionate about rugby and have in-depth knowledge of teams, players and their abilities. Be very numerate with a sharp betting/trading brain and a genuine interest in betting markets. Work to a very high standard and stay calm and accurate in a pressured environment. BENEFITS Competitive salary and bonus scheme Hybrid working 25 days holiday, rising to 30 after 2 years Enhanced parental leave Contributory pension scheme Private medical insurance scheme Discounts for gym membership, travel & cinema Sabbatical after 10 years of service  

Sales Manager - Europe A fast-growing iGaming technology platform provider is expanding into Europe and wants a Sales Manager to lead that push. They build turnkey and white-label platforms across casino, sportsbook, sweepstakes and prediction markets, and already have a solid client base across the US, UK and Europe. This is a hunter role and it's fully remote. You'll run the full sales cycle across European markets - finding operators, aggregators and partners, building the relationships and closing the deals. You'll also work closely with leadership on regional strategy, so it's a good fit if you want a direct line to the people making decisions rather than another seat in a big sales team. It's remote and you'll be running your own patch, so you need to be someone who can genuinely manage themselves - set your own priorities, stay on top of your pipeline and keep deals moving without anyone chasing you. What you'll be doing; Selling B2B iGaming platform technology across Europe Finding and winning new operators, aggregators and strategic partners Owning deals end to end, from first conversation to signed contract Shaping the regional sales strategy and hitting revenue targets Keeping a clean pipeline and honest forecasts Representing the business at the major industry events What you'll need; 3+ years in iGaming sales or BD A real understanding of B2B platform sales (casino and sportsbook) A live network of European operators, aggregators and stakeholders A track record of closing high-value deals The discipline to manage yourself in a remote, fast-moving business What's on offer; Fully remote working, a competitive base with performance incentives, a genuine say in how the European expansion plays out, and the kind of visibility you only really get in a company that's scaling.

Head of Operations (French Speaking)   Location: London (Hybrid) Salary: Circa £90k DOE   Job Summary: We are looking for a results-oriented, highly self-motivated, and commercially aware individual with a passion for Online Betting & Gaming to support and optimise operations across multiple African markets.   The Head of Operations will act as a key link between regional teams and central functions (including Product, Payments, Marketing, and Customer Service), ensuring effective execution of operational strategies across markets.   This role is responsible for overseeing multi-market performance, supporting regional teams, and ensuring that local operational needs are aligned with central direction. The position will play a critical role in maintaining operational efficiency, improving performance, and ensuring a consistent customer experience across all markets.   Responsibilities: Oversee operational performance across multiple African markets, ensuring alignment with commercial and operational KPIs Work closely with Regional Operations Managers to monitor and improve performance across their respective markets Analyse data, reports, and market trends to identify opportunities for operational and commercial improvement Act as a key liaison between local teams and central functions, ensuring effective communication and execution Build and maintain strong relationships with internal stakeholders and regional teams to ensure smooth operational flow Support market entry and exit decisions by providing operational and performance insights Assist in adapting operations to local market conditions, including payments, infrastructure, and customer behaviour Collaborate with central teams to support product rollouts, operational initiatives, and campaign execution (non-marketing ownership) Ensure consistency in operational processes and customer experience across all markets Contribute to improving operational frameworks and efficiencies across the business Support budget awareness and contribute to commercial decision-making through performance insights Manage and develop Regional Operations Managers, ensuring alignment and effective execution across markets Maintain a strong understanding of market dynamics and ensure local insights are reflected in central decision-making Support cross-functional alignment to ensure smooth delivery of the overall online gaming experience   Requirements: Experience in online gaming, betting Experience in operations, commercial, or multi-market roles Proven ability to work in a fast-paced, dynamic environment with changing priorities Strong commercial awareness, with exposure to performance metrics and ideally good P&L understanding Experience working with data to support decision-making and performance improvement Strong stakeholder management and relationship-building skills across multiple teams and geographies Willingness and flexibility to occasionally travel across African markets when required Excellent written and spoken communication skills in English and French (mandatory) Experience in emerging markets or Africa is beneficial Exposure to digital/online business models   Personal Competencies: Strong operational mindset with the ability to balance execution and commercial thinking Comfortable working in a fast-paced, evolving, and sometimes unstructured environment Ability to build and maintain strong relationships across distributed teams Adaptable and flexible, with a proactive and problem-solving approach Strong organisational and prioritisation skills Effective communicator with the ability to influence and align stakeholders High level of emotional intelligence and teamwork Ability to manage ambiguity and respond effectively to changing business needs Results-oriented with a focus on continuous improvement Entrepreneurial mindset with a willingness to take ownership and drive outcomes

A well-established and fast-growing digital entertainment group in the Philippines is looking for a Product Manager to take full ownership of their online casino product. This is a high-impact individual contributor role sitting at the heart of the business, responsible for the casino lobby, game discovery, bonuses, gamification, and the end-to-end player experience that drives engagement, retention, and revenue. You'll own the casino roadmap end to end, working closely with game aggregators and studios, payments, CRM, compliance, and engineering to ship features that move real KPIs. Day to day that means prioritising a backlog, writing clear specs, managing aggregator integrations (think Pragmatic Play, Evolution, Hacksaw), defining bonus and promo mechanics, and keeping everything compliant in a regulated market. This is a role for someone who's done it before, not a stepping stone into casino product. What we're looking for: 4+ years in product management, with at least 2 years owning a casino or iGaming product at an operator or aggregator Hands-on experience across lobby/game discovery, bonusing, or gamification Comfortable managing aggregator integrations and certification flows Strong analytics fluency and a data-first approach to prioritisation At ease in a regulated environment, working alongside compliance and responsible gaming teams

A leading digital entertainment group in the Philippines is hiring a Senior Technical Product Manager to serve as the critical bridge between technology and product across their iGaming and sports betting platforms. This is a senior role for someone who can operate fluently in both engineering and commercial conversations, translating complex technical requirements into product decisions that drive growth and player satisfaction. You'll lead on scalable, high-performance solutions across real-time betting systems, payment integrations, and gaming features, while managing stakeholders across casino, sports, marketing, compliance, and third-party vendors. The role spans the full product lifecycle, from discovery and spec through to launch, iteration, and ongoing performance ownership. What we're looking for: 5+ years in product management, with at least 3 years in a technical product role Proven background in iGaming, sports betting, or a related online entertainment vertical Strong grasp of software development, APIs, and microservices architecture Experience with payment systems, fraud detection, and security protocols in high-transaction environments Solid regulatory knowledge across gaming licensing and responsible gambling requirements  

Head of Sales - iGaming Mix of new business development and managing a small sales team  Sports betting solutions related  Based anywhere in Europe  Established, successful  business.  Great earning potential and benefits package  This company is an established B2B provider of sports betting solutions to the iGaming sector. It has offices and people dotted around the globe, in particular across Europe, Asia and the USA. This role has  a global remit and the person in the role will  focus on managing a small team of sales people, with a view to growing the team.  Reporting to C level, this role could be based pretty much anywhere in Europe. You will focus on selling the company's  range of sports betting solutions to the operators globally. You will also be tasked with mentoring, coaching and leading a small a sales team.       Candidates will need to have solid sales experience selling sports betting solutions into the iGaming sector. Ideally you will also have solid people management experience.   In return the company can offer a great package, uncapped commission, generous employment benefits and real career opportunities globally !  For an initial discussion about the role, please contact Karl Harenburg at Pentasia .