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About the Company Our client is an ambitious early-stage venture positioned at the intersection of prediction markets & peer-to-peer social gaming. The business is developing a next-generation consumer platform that combines prediction-based experiences with sports communities, player data, tournaments, gamification, content and social engagement. Strategic infrastructure and technology partnerships are already in place, and an existing remote development team is actively building the platform. The business is now entering the critical phase of bringing the product together, preparing for launch and building the operational foundations required for future scale. The Opportunity Reporting directly to the Founder, the Chief Operating Officer will be the key executive responsible for bringing the different parts of the business together and driving the company from product development through launch, commercialisation and scale. This is a broad, hands-on leadership role rather than a traditional corporate operations position. The successful candidate will oversee operational execution, product delivery, commercial strategy, partnerships, go-to-market activity, streaming and content initiatives, social media growth and organisational development. The ideal individual will combine deep sector knowledge with the pace, commercial judgement and execution mindset required to build an early-stage consumer business. Key Responsibilities Business Operations Drive day-to-day execution across the business and ensure priorities translate into measurable progress. Establish clear operating processes, reporting structures, ownership and accountability. Coordinate activity across product, technology, operations, marketing, content and commercial functions. Create an execution-focused culture suited to a fast-moving, founder-led environment. Identify operational risks, remove delivery blockers and keep the business progressing towards launch. Product & Launch Execution Work closely with the Founder and development team to define launch priorities and delivery milestones. Maintain alignment between the commercial vision, customer experience and product roadmap. Bring structure and discipline to product decision-making, helping control scope and prioritise the features required for launch. Coordinate internal teams and external technology partners to support a successful market launch. Build the operational model required to support the platform after launch. Industry knowledge Apply strong knowledge of prediction markets, betting, DFS and digital gaming to the company’s operating and commercial strategy. Help shape the customer proposition, market positioning and user journey. Ensure the business is built with an understanding of the operational, commercial and compliance demands of the sector. Identify relevant industry trends, partnership opportunities and new routes to market. Streaming, Social Media & Community Growth Develop the operating strategy for streaming, creator-led content, social media and community engagement. Build relationships with influencers, creators, media partners, sports communities and other relevant channels. Work with marketing and growth teams to create acquisition, engagement and retention initiatives. Ensure content, streaming and social activity are connected to the wider product and revenue strategy. Help create a highly engaging consumer experience with strong social and community-led characteristics. Commercial Growth & Partnerships Develop and execute the go-to-market plan alongside the Founder. Build strategic relationships across sports, gaming, media, social platforms and technology. Support the acquisition and onboarding of clubs, communities, commercial partners and users. Identify growth opportunities across the United States and future international markets. Help turn the platform into a scalable and sustainable revenue-generating business. Leadership & Organisation Act as the Founder’s primary operational and strategic partner. Provide leadership and direction to the existing distributed team. Recruit and develop additional talent as the business grows. Create effective collaboration across remote and office-based team members. Help shape the company’s longer-term organisational structure and strategic direction. Experience & Requirements Essential Previous experience as a COO, President, General Manager, Managing Director, Chief Business Officer or similar senior operational leader. Demonstrable experience within predictions, online gambling, sports betting, gaming or a closely related consumer digital sector. Experience launching, operating or scaling a consumer-facing digital platform. Strong understanding of influencer / streamer acquisition channels, social media, content and community-led customer acquisition. Experience leading cross-functional teams across product, technology, marketing, operations and commercial activity. Ability to introduce structure and accountability without slowing down an entrepreneurial business. Strong commercial judgement and the ability to move comfortably between strategy and hands-on execution. Highly Desirable Direct prediction market experience. Experience in social gaming, sweepstakes, fantasy sports or peer-to-peer gaming. Experience working with streaming platforms, creators, influencers or digital media partnerships. Experience building an early-stage or founder-led business through launch and significant growth. An established network across gambling, sports, media, creators or consumer technology. The Individual The successful candidate will be: Entrepreneurial, hands-on and highly execution focused. Commercially sharp and comfortable operating in ambiguity. A decisive leader who can turn ideas into priorities, actions and outcomes. Confident working directly with a Founder and constructively challenging when required. Capable of bringing together product, technology, operations, content and growth. Passionate about building a consumer platform with strong social, community and entertainment characteristics. Most importantly, this person must be capable of taking a compelling product vision, bringing the organisation together around it and building the operational engine required to launch and scale the business. Why Join? Join an ambitious business at a critical pre-launch stage. Take a central role in shaping the company, product and go-to-market strategy. Work directly alongside an entrepreneurial Founder with strong industry relationships. Build within the rapidly developing prediction market and digital entertainment sectors. Create and lead the operating organisation as the business scales. Long-term leadership opportunity with meaningful equity potential.    

Business Development Manager – Asia (Remote) B2B iGaming commercial role New business & partnerships focus Asian market remit Established global iGaming business I am working with a well-established B2B iGaming business that is continuing to expand its presence across Asia. With a broad portfolio of online casino and sportsbook solutions and an established international client base, the business is looking to strengthen its commercial presence across the region. As Business Development Manager, you will focus on identifying and converting new business opportunities across Asian markets, building relationships with operators and key industry partners and representing the business across the region. You will manage the full sales cycle, from lead generation and pitching through to commercial negotiations and contract closure, while helping to build a strong and lasting network across the Asian iGaming ecosystem. You will work closely with internal Sales, Product, Operations, Legal and Finance teams to ensure a smooth client journey, while also keeping close to market trends, competitor activity and regulatory developments across Asia. The role will involve regular travel to industry events, conferences and meetings across the region. The ideal candidate will have proven experience in B2B iGaming business development, sales or partnerships, with a strong understanding of the Asian market and operator landscape. An established network across the region would be highly advantageous. Fluent English and Mandarin are required, alongside strong communication, negotiation and relationship-building skills. This is a remote position with frequent travel across Asia, offering the opportunity to play a key role in the growth of an established iGaming business across a high-potential market. They can offer a competitive package alongside a range of additional benefits. Does this sound like you? Reach out for more details... guy.derham@pentasia.com

Operations Managers (Thailand)   Salary: 60,000 - 110,000 THB per month Location: Asia, 100% Remote Employment: Full-time   About the Role We are looking for experienced Operations Managers to take ownership of the day-to-day operations and performance of established B2C online gaming brands in Thailand.   This is a senior, hands-on opportunity suited to someone who understands the Thai online gaming market and can operate with a high level of autonomy. The platform and much of the underlying infrastructure are highly automated, so the focus is on someone who can take ownership, identify what needs to be done, and drive things forward.   Depending on experience and fit, successful candidates may take ownership of a specific brand, team, or area of the Thailand operation.   Key Responsibilities Take ownership of day-to-day operations and performance across assigned B2C brands in Thailand Drive the ongoing development, optimisation and growth of the local operation Monitor market conditions, player behaviour, competitors and commercial opportunities within Thailand Manage and coordinate local operational requirements, ensuring the business is effectively positioned for the Thai market Work closely with internal teams and the Founder/CEO to identify operational priorities, resolve issues and implement improvements Support the launch and optimisation of new brands, products and initiatives within the market Oversee relationships and operational processes with relevant local partners, including payment providers, affiliates and other commercial partners Manage and develop local affiliate and traffic relationships, including onboarding, performance and commercial activity Ensure payment channels and processes are working effectively, identifying and resolving issues where required Support VIP operations and handle escalations or critical player-related issues when necessary Oversee Thai localisation and content, ensuring communications, promotions and marketing materials are appropriate for the local market Identify operational risks, inefficiencies and opportunities, taking ownership of solutions rather than waiting for direction Work independently within a lean, highly automated environment and act as a key operational point of contact for Thailand   What We're Looking For Proven experience in Thai iGaming, online gaming, casino or sportsbook operations Previous experience at Country Manager, Operations Manager, Senior Operations Manager or a similar level Strong understanding of the Thai online gaming market and local player behaviour Experience working within a B2C gaming environment Good understanding of local payments and payment processes Exposure to affiliate management, traffic acquisition or other commercial functions Experience managing or taking ownership of a market, brand, team or operational function Strong commercial and operational judgement, with the ability to identify what needs attention and take action Comfortable working autonomously in a fast-moving and relatively lean environment Fluent Thai and English Existing relationships or a strong network within the Thai iGaming market would be advantageous   What You Can Expect The opportunity to take genuine ownership of operations within the Thailand market A senior role within an established gaming business with further Asian expansion planned Exposure to multiple B2C brands and a highly automated technology platform Significant autonomy and direct interaction with senior leadership Fully remote working from Thailand Competitive salary of 60,000 - 110,000 THB per month, with flexibility for exceptional candidates Performance-based bonus linked to business and operational KPIs  

Responsible Gaming Specialist (Swedish Speaking) Location: Sliema, Malta   I’m hiring on behalf of a well-established iGaming company that’s expanding its Responsible Gaming team. We’re looking for a Swedish-speaking RG Specialist to join their Malta office. This is a great opportunity for someone who wants long-term career growth within a stable, international organisation.   Role Overview In this role, you’ll be responsible for monitoring player activity, identifying potential risks, and ensuring players receive the right level of support. You will review accounts, analyse behavioural and transactional patterns, speak directly with customers when needed, and implement responsible gambling measures.   Key Responsibilities Monitor player behaviour using internal tools Conduct proactive and reactive account reviews Assess risk levels based on activity and transactions Contact players via phone, email, or chat Recommend and apply RG measures (limits, exclusions, etc.) Handle escalated or complex RG cases Document interactions and prepare follow-up reports Work with internal teams to improve processes and policies   Requirements Native or fluent Swedish + strong English Minimum 1 year of experience in Responsible Gaming, Risk, or Customer Support within iGaming CS profiles with solid RG exposure are welcome! Understanding of responsible gambling regulations Strong communication skills and ability to handle sensitive situations Detail-oriented and confident with documentation Comfortable working shifts (including evenings/weekends)   What’s Offered Salary €32k Private health insurance Wellbeing allowance Weekly office breakfast Regular social events Relocation support (if needed)

Player Support Representative – Remote | Digital | Crypto Location: Remote (North America) Compensation: $25-$30 USD/hour Schedule: 5 days per week Weekends: Required on a rotating basis About the Role Our client is seeking customer-focused Player Support Representatives to deliver exceptional support experiences through live chat. You'll serve as the primary point of contact for users, helping to resolve questions, troubleshoot issues, and ensure a positive customer experience. This is an excellent opportunity for candidates who are strong communicators, quick thinkers, and passionate about helping others. Industry experience is not required; training will be provided. Responsibilities Provide professional, timely support via live chat. Assist users with accounts, platform, and general support inquiries. Deliver personalized customer service and maintain a customer-first approach. Troubleshoot issues and identify effective solutions. Accurately document and escalate issues when necessary. Maintain a high standard of written communication and professionalism. What We're Looking For Excellent written communication skills with strong grammar. Customer service or support experience preferred. Strong problem-solving and critical-thinking abilities. Ability to multitask and manage multiple conversations. Comfortable working in a fast-paced remote environment. Adaptable, coachable, and eager to learn. Strong attention to detail and customer focus. Why Consider This Opportunity? Fully remote work environment Competitive hourly compensation High-growth company with career advancement opportunities Collaborative and supportive team culture Comprehensive training provided Opportunity to work in a rapidly evolving industry Interested candidates should have a passion for customer service, strong written communication skills, and a desire to grow within a fast-paced support organization.  

Payments Manager | New Jersey | iGaming Location: New Jersey (On-Site) Compensation: $70,000–$100,000/year (with potential flexibility based on experience) About the Opportunity Our client is a fast-growing digital entertainment company preparing to expand its regulated online gaming operations in New Jersey. We are seeking a hands-on Payments Manager to lead payment operations, fraud and risk controls, and oversight of automated reconciliation and reporting. What You'll Be Doing As Payments Manager, you will oversee day-to-day payment operations while strengthening fraud prevention, regulatory compliance, and transaction performance. You will collaborate closely with Finance, Compliance, Operations, Customer Support, Product, and IT. Overseeing customer withdrawals, refunds, manual transactions, bank wire deposits, and related approval processes Monitoring and optimizing automated and manual payment review processes for accuracy, efficiency, and regulatory compliance Partnering with Finance to oversee automated reconciliation, reporting, and daily payment requirements Analyzing transaction performance, chargebacks, fraud trends, and customer payment behavior to identify risks and improvement opportunities Configuring and refining fraud rules and payment checks to improve approval rates while minimizing losses Investigating customer activity, managing chargebacks, and gathering evidence through case resolution Coordinating with Compliance on AML reviews and required regulatory reporting Overseeing KYC workflows and ensuring customer verifications are completed accurately Collaborating with Product and IT to test and improve payment flows, automated controls, and fraud-detection tools Supporting customer-facing teams with complex payment inquiries and escalations Producing clear internal reporting on payment gateways, chargebacks, fraud, and key operational metrics Qualifications Bachelor's degree or equivalent relevant work experience 2+ years of experience in payments, fraud, AML, risk, or a related analytical role 1+ year of experience in iGaming Knowledge of payment operations, fraud controls, chargebacks, KYC, and regulated reporting Understanding of financial reconciliation and automated reconciliation and reporting processes Strong analytical, decision-making, organizational, and problem-solving skills Excellent written and verbal communication skills, with the ability to collaborate across teams and levels Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook Ability to work independently, learn quickly, and take ownership in a fast-paced environment Willingness to work nights, weekends, and holidays as business needs require New Jersey residency and work location required Ability to obtain and maintain all required New Jersey Division of Gaming Enforcement licenses and approvals Benefits 401(k) plan Medical, dental, and vision insurance Career development opportunities Exposure to a growing, technology-driven business in a regulated industry Opportunity to help shape payment operations during an important stage of growth

Title - Slots UI Artist (iGaming experience essential) Salary - Competitive depending on experience Location - Europe Structure - Remote Here at Pentasia we are actively collaborating with a well-established and growing studio looking to help them expand their Art Team this time with a Slots UI Artist.  This role combines creating both in-game assets and promotional marketing materials.  Offering fully remote work and a competitive salary.  If interested in learning more, don't hesitate to reach out. 

Title - Senior Slots Artist (iGaming experience essential)  Salary - Competitive depending on experience  Location - Europe  Structure - Remote  Here at Pentasia we are currently assisting a fast-growing Slot Provider in expanding their team. I'm currently on the lookout for Senior Slots Artist. This is a great role for an Artist who wants to combine hands on creative work and being involved with coming up with new ideas.  Offering fully remote work and a competitive salary.  If interested, please don't hesitate to reach out for more information.   

Customer Support Representative Location: New Jersey (On-Site) Compensation: $40,000–$60,000/year (commensurate with experience) About the Opportunity Our client is a fast-growing, international digital entertainment company operating within the regulated online gaming industry. We are seeking customer-focused professionals who are passionate about helping people, solving problems, and delivering exceptional service experiences. What You'll Be Doing As a Customer Support Representative, you will serve as the primary point of contact for customers, providing timely and professional assistance across multiple communication channels. Key responsibilities include: Responding to customer inquiries via live chat, email, and phone Investigating and resolving account-related questions and concerns Assisting customers with account verification, transactions, and general platform navigation Troubleshooting technical issues and escalating complex cases when necessary Delivering a high standard of customer service while meeting quality and productivity targets Accurately documenting customer interactions and case resolutions Working collaboratively with internal departments to ensure prompt issue resolution Promoting responsible customer engagement and adhering to regulatory requirements Qualifications New Jersey residency (required) Strong communication and customer service skills Problem-solving, organization, and multitasking skills Ability to work in a fast-paced environment Customer support experience across chat, email, or phone Gaming, fintech, payments, or regulated-industry experience (preferred) Bilingual proficiency (preferred) Benefits Medical insurance Career development opportunities Exposure to a global, technology-driven business Opportunity to build a long-term career in a rapidly growing industry

Internal Audit Manager Leading iGaming Operator  |  Sliema, Malta  |  Hybrid Our client is one of the most exciting growth-stage operators in European iGaming right now. In under seven years, they've built a portfolio of regulated casino brands across Finland, the Netherlands, and Portugal — and they're not done yet. Now, as the business scales across multiple regulated markets, they're building the governance infrastructure to match their ambitions. This is a genuinely rare opportunity: a newly created Internal Audit Manager role that reports directly to the CEO, with the scope to build the function from the ground up in a company that takes compliance as seriously as it takes product. The Role You'll be the first dedicated Internal Audit hire — which means real ownership, real impact, and a direct line to the CEO and Board. The framework exists; you'll sharpen, embed, and run it. This is not a back-office compliance role. It's a strategic function with teeth. Your core focus will be across four areas: Strategic audit planning — building and owning the audit programme, risk assessments, and objectives across all markets Compliance oversight — MGA, KSA, and Portuguese gambling regulations, AML, and corporate governance Operational auditing — independent review of financial, operational, and control processes across the business Game Risk — acting as the company's Game Risk Analyst under Dutch RG regulations, owning the game risk classification and policy  As the business grows, you'll build and lead the internal audit team around you. What They're Looking For At least 3 years' experience in the iGaming industry — audit experience preferred but not essential Solid knowledge of MGA, KSA, or Portuguese gambling regulations (one or more) An investigative mindset — someone who spots what others miss and asks the right questions Previous MGA Key Function Holder experience is a strong plus Degree in Law, Accounting, Finance or a related field preferred; internal audit qualification an asset Fluent English; Dutch and/or Portuguese a significant advantage Hands-on, ethical, and comfortable working at pace in a scale-up environment What's On Offer ?  Hybrid working model ?  Brand new Malta offices with private parking ?  Competitive salary (DOE) ?  Private health insurance ?  Wellness allowance up to €600/year ?  Meal allowance ?  Employee assistance programme ?  Company discounts & birthday perks ?  Daily office lunches & healthy snacks ?  Direct CEO reporting line About the Company Our client is an ambitious, fast-growing online casino operator active across regulated European markets, with offices in Malta, Estonia and the Netherlands. Operating across three regulated jurisdictions and holding licences from the MGA and KSA, they have built a culture defined by simplicity, integrity, and trust — and they're scaling fast. With around 100 people and multiple established brands, this is a business at an exciting inflection point.