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Head of Retention (CRM & Lifecycle) Overview A fast-growing iGaming operator is seeking a Head of Retention to rebuild its CRM and player lifecycle strategy. You’ll shape the full CRM ecosystem, drive UK-focused retention performance, and scale operations across multiple markets. The Role A hands-on, strategic position reporting to the CMO. You will initially own retention end-to-end, with full autonomy to execute. As the business scales, you’ll define the team structure, hire specialists, and lead the development of a new CRM tech stack and lifecycle strategy. Key Responsibilities Build and implement the CRM architecture and select the next-generation tech stack. Develop UK-focused retention strategies that meet UKGC compliance standards. Overhaul lifecycle journeys: welcome, real-time triggers, reactivation, VIP, cross-brand retention. Prepare CRM strategy for future Sportsbook launch and Casino–Sportsbook cross-sell. Own analytics: track LTV, churn, NGR, retention, and optimise through A/B testing. Develop predictive churn-prevention flows and behaviour-based segmentation. Create scalable processes and build out the retention team as the company grows. Requirements Must-Haves 5+ years iGaming CRM/Retention experience. Strong knowledge of UK market + UKGC compliance. Expertise with leading CRM and analytics tools (e.g., Braze, Optimove, Tableau, PowerBI). Data-driven decision maker with excellent communication skills. Nice-to-Haves Leadership or team management experience. Experience using AI for CRM automation or predictive modelling. Knowledge of additional regulated markets. Based in (or able to relocate to) Malta. What’s In It for You Full ownership of CRM strategy and tooling. Opportunity to scale operations internationally and build your own team. Direct collaboration with C-suite and a fast, impact-driven working environment.

My client is a leading crypto casino, sportsbook, and prediction markets platform. They are now expanding and seeking to collaborate with a Prediction Product Marketing Manager; a strategist who lives at the intersection of markets, marketing, and momentum. You will drive the go-to-market strategy, positioning, and performance of the company's prediction vertical, defining how it shows up in the market, how we tell the story, and how we turn global conversations into participation. If you understand prediction markets, trading culture, and crypto communities and can turn insight into traction, this collaboration is for you. Strategy & Proposition Development Develop and deliver the end-to-end marketing and proposition strategy for the company's new prediction vertical. Define value propositions and positioning across multiple market categories; sports, crypto, politics, and culture. Identify emerging trends within prediction markets, trading, and entertainment to inform commercial direction. Build business cases that connect user insight, opportunity, and brand positioning. Market & Customer Analysis Analyse audience behaviour, motivations, and trends to shape differentiated messaging. Monitor competitor activity to identify whitespace and edge opportunities. Go-to-Market & Lifecycle Management  Oversee launch and rollout of new features, markets, and verticals. Align campaign calendars with marketing, CRM, and community initiatives. Deliver structured creative briefs and ensure campaigns align with brand tone and positioning. Performance & Optimisation Track performance KPIs across user acquisition, engagement, and retention. Required Skills & Experience 5+ years of experience in product marketing, proposition management, or growth strategy within prediction markets, crypto trading, fintech, or sports betting. Proven experience launching and scaling digital or trading-related products. Strong commercial and analytical mindset, with the ability to link market insight to business performance. Crypto-native mindset: understanding of blockchain, tokenized economies, and Web3 behaviours. If you are excited by the idea of defining how a prediction vertical shows up in the world and how it wins, let’s talk. Apply Now directly or email me at: chrysavgi.patera@pentasia.com  

A global leader in the social casino and iGaming sector is expanding its presence in Europe and seeking a Project Manager to drive the launch of a brand-new iGaming brand. This is a pivotal opportunity to build the operational and technical foundation for a major market entry. Position Overview In this role, you will oversee the end-to-end delivery of a new brand launch, managing project scope, timelines, integrations, and stakeholder alignment. You will act as the central point of communication between business teams, external vendors, and technical development units—ensuring seamless execution from planning to Go-Live. Main Responsibilities New Brand Launch Lead the full lifecycle of the new brand project from planning to launch. Define project scope, objectives, and milestones with senior stakeholders. Develop detailed project plans and ensure deadlines are consistently met. Identify risks early and implement mitigation strategies to ensure smooth delivery. 3rd-Party Integrations Manage evaluation and onboarding of key third-party systems including PAM, CRM, Wallet, and Operations tools. Oversee vendor relationships and verify alignment with SLAs and technical requirements. Coordinate API integrations to ensure smooth communication between platforms. Cross-Functional Collaboration Serve as the bridge between stakeholders, internal teams, and external development partners. Translate business requirements into technical specifications and clear user stories. Ensure alignment between the Malta office and international headquarters. Remove blockers, resolve conflicts, and support productive team workflows. Qualifications 5+ years of experience as a Project Manager in the IT industry. Strong background in iGaming (highly preferred). Understanding of UKGC-compliant casino/sportsbook systems, including PAM, Wallet, and CRM tools. Fluent English with excellent written and verbal communication skills. Solid understanding of technical architecture and API integrations. Strong analytical and problem-solving mindset. Preferred Qualifications Experience launching brands using White Label PAM solutions (e.g., Pragmatic Solutions, Playtech, Light & Wonder). Proficiency with project management tools such as Jira and Confluence. Knowledge of regulatory frameworks (UKGC, MGA, SGA, AGCO, DGOJ). Based in Malta or eligible to work there.

Full stack Developer – on-site Madrid, ES An established technology-driven company is seeking a talented Full stack developer to join their growing development team in Madrid. This role suits someone who enjoys solving complex challenges, working closely with users, and delivering innovative, high-performing web applications. Required Qualifications Solid experience as a Full Stack Developer, ideally working with 70% frontend and 30% backend responsibilities. Strong proficiency in React and the modern JavaScript/TypeScript ecosystem. Experience developing backend applications using .NET / .NET Core. Proficiency in HTML5, CSS3, and responsive design. Experience working with RESTful APIs and integrating client-server features. Familiarity with Git and collaborative development workflows. Good understanding of software architecture, clean code principles, and best practices  

Senior Sales Manager – Cybersecurity Startup Location: Malta Salary: Competitive salary + uncapped commission A fast-growing Swiss-incorporated cybersecurity startup is seeking a Senior Sales Manager to drive its ambitious growth in Europe. Backed by a parent company and opening its Malta office in December, the company delivers advanced DDoS protection, cybersecurity, and internet security solutions. The ideal candidate will have strong B2B sales experience in iGaming, leveraging existing networks to convert prospects and build lasting client relationships. You will collaborate closely with the tech and product teams to tailor solutions, manage the full sales cycle, and contribute to the company’s growth strategy. This role offers the chance to shape the sales function, potentially manage a team, and benefit from uncapped commission and lifetime revenue share from clients you bring in. Candidates should be self-motivated, ambitious, and confident managing complex deals, with an understanding of SaaS, cybersecurity, or internet infrastructure. Previous experience selling to iGaming or fintech with a solid network in these sectors, is required. The company offers a competitive base salary, performance-based bonuses, health insurance, meal vouchers, parking, company devices, and full mobile coverage. This is a unique opportunity to join a fully funded, ambitious startup, work with cutting-edge solutions, and play a key role in shaping its European market presence. Does this sound like you...or someone you know? If so, reach out to rebecca.spicer@pentasia.com for an initial confidential discussion

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Main Responsibilities:   Take ownership of the company’s SQL Server data infrastructure, including development and maintenance of ETL pipelines. Ensure seamless integration with key third-party platforms. Drive a major affiliate network consolidation initiative, ensuring accurate data migration and clean attribution of revenue across channels. Develop and maintain a suite of Power BI dashboards for daily, weekly, and monthly reporting across various departments. Lead affiliate network consolidation, ensuring data consistency and revenue reconciliation. Support cross-team analytics needs with clear, accurate reporting. Explore AI/ML opportunities to drive predictive and automated solutions.   Desired experience: iGaming experience. 5+ years of experience in data engineering, BI, or analytics. SQL Server, Python-based ETLs, and building dashboards in Power BI. Proven ability to work independently, manage projects, and act as the link between business teams and technical teams. A proactive mindset geared toward innovation, scalability, and data-driven strategy.

Pentasia are supporting an Operator in their search for a highly skilled Head of Marketing Data. This in an on-site role based in Costa Rica, with a full relocation package included. Successful candidates will have proven experience owning and leading entire marketing data functions and delivering insightful reports, analysis and performance optimisations.     Key Responsibilities  Leadership & Strategy  Lead the marketing data function and set a clear strategy aligned with commercial objectives.  Build, mentor, and manage a focused team of analysts and BI specialists.  Uphold high standards of data quality and ensure alignment with Data Science and Engineering.    Data Management & Analysis  Oversee the full marketing data stack with clear visibility from spend to revenue.  Develop and maintain dashboards and models covering key performance and player metrics.  Uncover segments, trends, and channel efficiencies to drive stronger marketing ROI.    Reporting & Insights  Produce weekly and monthly KPI/ROI reports for senior leadership.  Create executive dashboards showcasing performance across all marketing channels.  Convert complex data into clear recommendations and lead campaign performance reviews.    Collaboration & Integration  Partner with IT/Dev and Data Engineering to maintain robust, accurate data pipelines.  Collaborate with Data Science, Finance, BI, Product, and CRM on forecasting, segmentation, and P&L visibility.  Ensure marketing data supports lifecycle, segmentation, and cross-team performance efforts.    Innovation & Future Development  Continually enhance marketing analytics tools, processes, and frameworks.  Identify and adopt new technologies and automation to improve measurement capabilities.  Foster a culture of testing, experimentation, and continuous optimization.      Requirements  Experience & Education   8–10 years’ experience in marketing analytics/BI with a track record leading marketing data functions.  Proven experience leading marketing data or analytics functions with commercial accountability.    Technical Skills  Advanced proficiency with data visualization tools (Tableau, Power BI, Looker).  Strong SQL and GA4 skills, with knowledge of modern marketing data integrations.    Leadership & Communication  Strong analytical storytelling skills, able to turn data into clear, actionable insights.  Commercially minded communicator confident working with executives and cross-functional teams.    If you or someone in your network would be interested in the opportunity, please reach out to me for more information!

Shift Supervisor Department: Customer Operations Type: Full-time - CLT About the Role This role is central to delivering high-quality customer service within a 24/7 operational environment in the iGaming and digital entertainment industry. The Shift Supervisor is responsible for leading the support team during their shift, ensuring that customer issues are resolved promptly and service levels are maintained. The position requires strong leadership, the ability to manage escalations, and a solid understanding of support operations in a fast-paced setting. Main Responsibilities Supervise customer operations during scheduled shifts, with a focus on live SLA monitoring, identifying service disruptions, and recognizing trends. Act as the primary point of support for agents, providing guidance, answering questions, and coaching during the shift. Manage escalated customer issues, including those related to payments, KYC, VIP services, affiliate matters, and technical cases. Assist with handling support tickets during peak demand or when team coverage is low. Ensure all escalations are managed in line with the company’s 24/7 escalation procedures. Collaborate with other departments such as product, tech, and marketing to resolve multi-faceted customer issues. Support the distribution and implementation of updated training materials, tools, and process documentation. Desired Experience Experience in a supervisory or leadership role within a customer support environment, ideally in iGaming, fintech, or digital entertainment. Skilled in coaching and developing customer service teams. Strong knowledge of support processes, quality monitoring, and performance tracking. Comfortable making quick decisions and resolving urgent, high-impact support issues. Excellent communication and interpersonal skills. Project coordination or cross-functional team experience is considered an advantage, though not required. Key Attributes Confident and supportive leadership style. Calm under pressure with a proactive, solution-focused mindset. Strong customer focus and dedication to service excellence. Committed to ongoing personal and team development.

The role is hybrid in Malta, Mondays are mandatory Main Responsibilities: Design and evolve scalable, secure, and resilient distributed systems while defining architectural standards and shared components across the platform. Contribute hands-on to key backend projects to ensure alignment between architecture and implementation. Mentor engineering teams on system design, coding practices, and development methodologies. Lead technical initiatives that improve engineering quality, tooling, and efficiency. Work closely with stakeholders to gather requirements, provide accurate estimates, and ensure architectural decisions support long-term business and technical goals. Support long-term planning for scalability, performance, observability, and maintainability. Guide teams on production readiness, deployment processes, and operational reliability. Participate in hiring and managing engineering teams while helping define career paths and performance processes. Desired experience: 8+ years in a similar architectural or senior engineering role. Strong backend expertise in Java with the modern Spring ecosystem, relational databases, Docker, and Kubernetes. Proven experience building distributed systems with high scalability, security, and reliability requirements. Hands-on MySQL knowledge, including data modeling and performance tuning. Practical experience with containerized environments, cloud-native infrastructure, and CI/CD pipelines. Experience leading or managing engineering teams. Strong system design skills and ability to guide complex architectural decisions. Understanding of software security principles. Experience collaborating with cross-functional and leadership stakeholders. Ability to translate requirements into architectural solutions and provide accurate estimates. Fluent English and strong communication skills. Nice to have (not mandatory): familiarity with frontend technologies, third-party integrations, AWS or other cloud providers, and high-throughput or real-time systems.