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Title: CRM Executive Location: Sliema (Hybrid) Salary: Up to €39k gross (Depending on Experience)   Pentasia are supporting a rapidly growing B2B Provider in their search for a CRM Executive. In this role you will plan, execute, and optimise multi-channel CRM campaigns (email, SMS, push) by using CRM tools, analysing performance data, and collaborating with internal teams to improve customer engagement and retention.   Responsibilities & Tasks: Planning and implementing CRM marketing campaigns across channels such as email, SMS, and push notifications Set up, test, and launch campaigns using CRM tools Monitor campaign performance and prepare detailed reports Ensure campaigns align with overall marketing strategies and adhere to brand guidelines Create engaging and relevant content for emails, SMS, push notifications, and other marketing materials Work closely with internal teams to communicate planned campaigns and maintain transparency Continuously explore ways to enhance campaigns, improve customer experiences, and drive engagement and retention   Experience Required: 2 years of experience in CRM, digital marketing, or customer engagement in the iGaming industry. Bachelor’s degree in marketing, Business, Communications, or a related field. Experience using CRM tools Ability to interpret data, generate insights, and optimize campaign performance. Strong verbal and written communication skills. Ability to manage multiple tasks accurately and efficiently. Ability to collaborate in a fast-paced, dynamic environment. Fluent written and spoken English   Imperative Skills (people skills, know-how): English (native or professional proficiency)   Secondary Skills (people skills, know-how): FR language   If you or someone in your network would be interested in the opportunity, please apply and reach out to me for more information! bryan.enriquez@pentasia.com  

I am working with a leading iGaming betting services provider, on a crucial new hire into the London office. We are looking for an experienced Head of Trading/Trading manager who has managed a team; someone who has an deep understanding of trading and in play trading/odds; and someone who can manage and drive the trading product. This role is hybrid in their London office and offering a very competitive salary, bonus and benefits package. If your interested then APPLY or email - matt.chapman@pentasia.com

Brand & Content Manager Location: São Paulo - Onsite Overview We are seeking a Brand & Content Manager to lead brand development and content strategy for a new iGaming market launch in Brazil. This is a key role focused on building a strong, locally relevant brand presence from the ground up, driving awareness, engagement, and acquisition through compelling storytelling and high-impact campaigns. You will play a central role in defining how the brand connects with Brazilian audiences, ensuring cultural relevance, regulatory alignment, and consistency across all channels. Key Responsibilities: Define and implement brand positioning tailored to the Brazilian market, ensuring differentiation in a competitive iGaming landscape Develop and execute go-to-market campaigns for launch and ongoing growth Own and lead the content strategy, including planning, creation, and distribution across digital platforms (social, web, CRM, affiliates) Build a strong, consistent brand voice and storytelling framework that resonates with local audiences Collaborate with performance marketing, CRM, product, and affiliate teams to align messaging and campaigns Manage content calendars, agencies, and creative production workflows Ensure all content complies with local regulations and responsible gaming guidelines Track and analyze performance metrics, optimizing campaigns and content based on data insights Establish and evolve brand guidelines for the Brazilian market   Must-Have Requirements: Proven experience in branding and content strategy, ideally within digital or consumer-facing industries Strong storytelling skills, with the ability to create engaging, culturally relevant narratives Experience managing multi-channel content (social media, web, email/CRM, etc.) Deep understanding of Brazilian market dynamics and audience behavior Fluent in Portuguese and English Nice to Have: Experience in iGaming, sports betting, or online entertainment Prior involvement in market launches or brand building from scratch Familiarity with affiliate marketing and performance-driven environments Profile: Entrepreneurial mindset with the ability to operate in a launch / scale-up environment Creative yet data-driven approach to brand and content Strong stakeholder management and cross-functional collaboration skills Passion for entertainment, gaming, and digital culture

HR Business Partner (HRBP) Location: São Paulo Overview Our client, a fast-growing international company within the iGaming sector, is seeking an experienced HR Business Partner to support and scale its operations in Brazil. This is a key hire for a new market entry, where you will act as the primary HR lead locally, partnering closely with global leadership to build and implement people strategies aligned with business growth. Key Responsibilities: Act as a trusted partner to senior leadership, driving the local HR strategy in Brazil Support the full employee lifecycle, from hiring through to development and offboarding Oversee and guide recruitment processes and workforce planning in line with expansion goals Lead on employee relations, performance management, and organizational design Ensure full compliance with Brazilian labor law (CLT) and local HR regulations Implement and manage HR policies, processes, and frameworks tailored to a startup environment Partner with global teams on compensation, benefits, and payroll coordination Drive initiatives around employee engagement, culture, and retention Provide insights and reporting on key HR metrics to support decision-making   Requirements: 5+ years of HR experience, including exposure to HRBP or People Partner roles Strong knowledge of Brazilian labor law (CLT) Experience working in a startup or high-growth environment Ability to balance strategic thinking with hands-on execution Strong stakeholder management and communication skills Fluent in Portuguese and English   Nice to Have:  Experience within iGaming, online entertainment, fintech, or tech sectors Background supporting international companies entering Brazil Exposure to fast-paced, performance-driven environments

Lead partnership coordination and execution Manage approvals, assets, and rights Align teams to deliver campaigns Partnership Account Manager Our client are looking for a detail-driven, highly organised operator to manage one of our most important global sports partnerships. As the Partnership Account Manager, you’ll be the central point of coordination -ensuring campaigns, assets and approvals run smoothly across teams and with external stakeholders. What You’ll Do: Act as the main liaison with global and regional partners. Manage approvals, assets, and campaign deliverables. Track and maximize usage of partnership rights. Coordinate across Marketing, CRM, Product, and Creative. Ensure all executions are on time, compliant, and high quality. What This Role Is: ? Execution-focused ? Cross-functional coordination ? Process and partnership governance What It’s Not: ? Not a revenue or outbound sales role. ? Not marketing strategy or product ownership. What The Client Are Looking For: 4–7+ years in account management, partnerships, or project management. Strong organisation and stakeholder management skills. Comfortable in fast-paced, high-detail environments. Why This Role? You’ll act as the “control tower” of a major sports partnership, driving flawless execution and making sure nothing falls through the cracks. Apply now and help deliver world-class partnership experiences.

Technical Customer Support Specialist (Chinese Speaking) ? Location: Malta (On-site) ? Salary: Up to €30,000   About the Role Our Client are looking for a Technical Customer Support Specialist to join our on-site team in Malta. In this role, you will support operational activities, handle agent queries, and monitor gaming systems in real time. This is a great opportunity for someone interested in technical support and the gaming industry.   Key Responsibilities Handle agent requests via written communication and provide timely support Operate and manage back-end game tools Perform basic network troubleshooting and tool usage Monitor game operations in real time and respond to issues promptly   What We’re Looking For Fluent in English and Chinese Strong interest in technical support and gaming Basic understanding of IT, networking, or systems is an advantage Background in Information Management or Computer Science is a plus Good problem-solving skills and attention to detail   What’s On Offer Salary up to €30,000 annually Full training provided (including initial training in Taiwan) Opportunity to gain hands-on experience in gaming operations On-site role within a collaborative team environment Career development opportunities within a growing industry

THIS ROLE REQUIRES RELOCATING TO TAIWAN FOR 6 MONTHS FOR MANDATORY TRAINING  Main Responsibilities: Develop long-term relationships with key customers, ensuring consistent engagement and satisfaction Oversee and expand revenue streams within an assigned portfolio by identifying growth opportunities Collaborate with clients to improve game visibility and performance through targeted marketing and promotional activities Contribute to securing and maintaining favorable commercial terms in partnerships Coordinate closely with internal marketing teams to deliver high-quality and effective promotional campaigns Serve as a trusted advisor to clients by sharing insights, best practices, and industry knowledge Provide prompt and efficient support to operators, ensuring all requests are handled in a timely manner Desired experience: Previous experience in account management, business development, or similar client-facing roles, ideally within iGaming, gaming, or digital entertainment (preferred but not strictly mandatory) Strong interpersonal and communication skills, with the ability to build lasting relationships Familiarity with marketing strategies and promotional planning is advantageous Good organizational skills and ability to manage multiple accounts simultaneously Candidates must be based in or eligible to work in one of the following countries: Mexico, Argentina, Peru, or Chile Willingness to undergo an initial training period in Taiwan before transitioning to a role based in LATAM (mandatory)

We’re looking for a Senior AI Engineer to lead the design and deployment of production-grade AI systems, with a focus on self-hosted models. You’ll play a key role in shaping how AI is used across Enteractive - from LLM-powered tooling for agents, to automation, personalization, and internal intelligence systems, while ensuring data privacy, performance, and reliability. This is a hands-on, high-impact role for someone who can bridge research and real-world systems at scale. Key Responsibilities Design, build, and maintain AI/LLM infrastructure (self-hosted models, GPUs, inference pipelines) Develop and deploy LLM-based solutions (RAG systems,internal tools for agents and CRM teams) Optimize models for latency & throughput in controlled environments Build scalable data pipelines for training, fine-tuning, and evaluation Implement model serving and orchestration (e.g., APIs, batching, streaming inference) Ensure security, compliance, and data privacy across all AI systems Collaborate with product and operations teams to embed AI into player engagement workflows Required Skills / Experience 2+ years of experience in AI / ML engineering Solid understanding of LLMs, embeddings, and prompt engineering Experience deploying models in on-prem or hybrid environments Strong Python skills and experience building production APIs/services Experience with model optimization techniques (quantization, batching, GPU utilization) Familiarity with MLOps practices (CI/CD, monitoring, versioning) Strong problem-solving skills and ability to operate autonomously

We are looking for a Senior Voice AI Engineer to design and build real-time conversational voice systems that integrate seamlessly into our engagement workflows. This role focuses on low-latency, production-grade voice pipelines, combining Speech-to-Text (STT), LLM reasoning, and Text-to-Speech (TTS) into cohesive, high-quality experiences. You’ll be working on systems that need to feel natural, responsive, and human-like, operating under strict performance and reliability constraints. Key Responsibilities Design and build real-time voice AI pipelines Develop and optimize low-latency streaming systems using tools like LiveKit Implement and fine-tune Voice Activity Detection (VAD) and turn-taking logic Engineer robust prompting strategies for conversational AI (multi-turn, context-aware flows) Integrate LLMs with voice interfaces for agent-assist and autonomous interactions Optimize for latency, interruption handling, and conversational naturalness Evaluate and improve speech recognition accuracy and voice synthesis quality Work closely with product and operations to embed voice AI into player engagement workflows Ensure scalability, observability, and fault tolerance of real-time systems Required Skills / Experience 5+ years of experience in software engineering, with strong exposure to real-time or AI systems Hands-on experience with voice AI components including STT, TTS & VAD Experience with LiveKit or similar real-time communication frameworks (WebRTC, media pipelines) Strong experience with LLMs and prompt engineering for conversational systems Proficiency in Python Understanding of latency optimization and streaming architectures Experience building and deploying production-grade systems

Account Manager - Malta based (on-site) Malta based position for someone with prior iGaming account management experience Work for a fast-growing slot game provider Strong base salary + bonuses We are looking for an Account Manager to nurture and grow strong client relationships across European markets within the iGaming industry. In this role, you will act as the key point of contact for partners, maintaining regular communication, strengthening long-term relationships, and ensuring clients receive a high level of service and support. You will work closely with internal teams to coordinate the successful delivery of products and services, while developing a deep understanding of each client’s business needs. By gathering feedback, monitoring satisfaction levels, and resolving issues quickly, you will play a vital role in ensuring partners maximise value from the collaboration. This role also carries a strong commercial focus, identifying opportunities to grow accounts through cross-selling and upselling. Experience working with game developers or operators in the iGaming space would be a strong advantage, particularly with exposure to partners across the European market. Does this sound like you or someone you know? Reach out to guy.derham@pentasia.com