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EU Marketing Manager - Onsite, Malta
New Tapei, Malta
DOE
Title: EU Marketing Manager
Location: Malta (Fully Onsite)
About the Role
This role reports directly to the HQ Marketing Director and works closely with our Regional AMs, BDs, and global functions. You will own EU B2B and B2C marketing while also leading global affiliate marketing initiatives. We are looking for a hands-on, versatile marketer with solid experience across multiple iGaming marketing disciplines.
Key Responsibilities
Plan and execute EU B2B / B2C marketing initiatives (operator co-marketing, brand exposure, KOL, social media, advertising, player activities, etc.).
Plan and execute global affiliate programs, including content, campaigns, and partner development.
Track TaDa game listings and visibility on affiliate sites.
Coordinate with EU AMs and BDs to drive operator marketing collaboration.
Contribute to creative direction, brand positioning, and local market adaptation.
Bridge the EU market with headquarters for strategic alignment.
Deliver weekly work progress reports.
Deliver monthly quantifiable performance reports (including market intelligence, competitor analysis, opportunity assessment, etc.).
Requirements
Fluent English.
3+ years of hands-on iGaming B2B / B2C marketing experience in EU markets (Provider-side experience a plus).
Experience in affiliate partnership execution (a plus).
Budget planning and cost control experience.
Project management and multitasking ability.
Willing to travel internationally as business needs require.
Required to complete a 2-4 week onboarding training at Taiwan HQ upon joining.
If this sounds like you and your next career move Apply now or email my directly at: chrysavgi.patera@pentasia.com
Apply nowHybrid
Head of Corporate Due Diligence
Bunhill, Europe
130,000
About the Company
We are a global financial technology organisation providing banking, payments, foreign exchange, and digital asset infrastructure through a unified platform. Our technology enables businesses to move, manage, and access funds across multiple currencies, payment networks, and jurisdictions through a single integration.
Serving a broad portfolio of enterprise clients, we process significant transaction volumes annually and operate across multiple regulated markets.
The Role
Governance, Procedures & Risk Framework
Own, maintain, and enhance corporate due diligence-related compliance procedures, ensuring alignment with regulatory requirements and industry best practices.
Support the development and continuous improvement of a risk-based customer due diligence framework.
Corporate Due Diligence Oversight
Oversee onboarding, periodic reviews, and event-driven reviews for corporate customers across multiple jurisdictions.
Ensure cases are prioritised appropriately based on risk exposure, business requirements, and regulatory timelines.
Act as a senior escalation point for complex, high-risk, or sensitive due diligence matters.
Supervise day-to-day customer due diligence (CDD) and enhanced due diligence (EDD) activities, including client amendments, enquiries, terminations, and account closures.
Leadership & Team Development
Lead, coach, and develop a team of due diligence professionals, ensuring consistent quality, productivity, and compliance standards.
Ensure team members remain up to date with relevant regulations, internal policies, procedures, and systems.
Provide guidance and subject-matter expertise on complex customer onboarding and review cases.
Stakeholder Management
Collaborate closely with Compliance, Sales, Customer Success, Operations, Product, and Technology teams to balance regulatory obligations with business objectives.
Engage with banking partners and external stakeholders regarding due diligence requests and requirements.
Support and coordinate internal and external audits relating to customer onboarding and due diligence processes.
Process & Systems Improvement
Identify opportunities to improve onboarding and review processes while maintaining effective risk controls.
Partner with Product and Technology teams to implement scalable compliance solutions and workflow enhancements.
Monitor operational performance and recommend improvements to controls, reporting, and process efficiency.
Candidate Profile
Essential Experience
Significant experience in corporate due diligence (CDD/EDD) within a regulated financial services, fintech, payments, banking, or similar environment.
Minimum of 10 years' professional experience, including at least 5 years in customer onboarding operations and people leadership.
Proven experience managing and developing teams within compliance, risk, or operational functions.
Strong understanding of AML, CTF, sanctions compliance, and financial crime risk management frameworks.
Experience overseeing due diligence activities across multiple jurisdictions.
Exposure to regulatory audits, compliance reviews, and risk assessments.
Demonstrated ability to make sound risk-based decisions and apply regulatory judgement.
Ability to balance regulatory requirements with commercial objectives in a fast-paced environment.
Strong communication, stakeholder management, and influencing skills.
High attention to detail with the ability to operate strategically and operationally.
Experience working with onboarding platforms, compliance technologies, and risk-scoring methodologies.
Benefits
Annual professional development and training allowance.
Cycle-to-work and travel support schemes.
Fitness and wellbeing allowance.
Employee discount platform.
Competitive pension contribution scheme.
Private health, dental, and life insurance.
Generous annual leave entitlement, including public holidays, birthday leave, and volunteering days.
Apply nowHybrid
Bunhill, Europe
130,000
About the Company
We are a global financial technology organisation providing banking, payments, foreign exchange, and digital asset infrastructure through a unified platform. Our technology enables businesses to move, manage, and access funds across multiple currencies, payment networks, and jurisdictions through a single integration.
Operating across multiple regulated markets, we support a diverse portfolio of enterprise clients and process significant transaction volumes annually.
The Role
Fraud Risk Framework & Governance
Develop, implement, and maintain the organisation's fraud risk management framework, including associated policies, standards, and procedures.
Provide second-line oversight of fraud risks across the business, ensuring fraud risks are appropriately identified, assessed, managed, and mitigated by first-line teams.
Conduct fraud risk assessments across products, customer segments, payment channels, and operational processes to identify vulnerabilities and emerging risks.
Monitor fraud trends, typologies, and emerging threats within the payments and financial services sector, ensuring controls and mitigation strategies remain effective.
Fraud Control Oversight
Review and challenge fraud prevention and detection controls implemented by operational teams, including transaction monitoring rules, fraud detection systems, and preventative safeguards.
Provide oversight of fraud rule implementation, tuning, and optimisation to ensure controls remain effective while minimising operational friction.
Maintain quality assurance and quality control frameworks covering fraud-related activities conducted by first-line teams.
Perform independent reviews of fraud alert handling, investigations, and case management processes to ensure compliance with internal policies and regulatory expectations.
Assess whether fraud cases are appropriately identified, escalated, investigated, and resolved, identifying opportunities for improvement where necessary.
Identify control weaknesses, process gaps, and enhancement opportunities to strengthen fraud prevention and detection capabilities.
Product & Change Risk Management
Ensure fraud risk considerations are embedded within new products, services, payment flows, and technology changes.
Work closely with Product, Technology, Operations, Compliance, and Risk teams to assess and mitigate fraud-related risks during business change initiatives.
Reporting & Risk Analysis
Develop and maintain fraud risk reporting, dashboards, key risk indicators (KRIs), and management information for senior leadership and governance committees.
Analyse fraud data and trends to identify systemic issues, emerging threats, and opportunities to strengthen the control environment.
Escalate material fraud risks, control weaknesses, and emerging threats through appropriate governance channels.
Assurance & Regulatory Support
Support internal audits, regulatory reviews, and independent assurance activities relating to fraud risk management.
Maintain awareness of evolving regulatory expectations, fraud typologies, and industry best practices.
Act as a subject matter expert on fraud risk and provide guidance to stakeholders across the business.
Collaborate with Fraud Operations, Compliance, Risk, Transaction Monitoring, Product, and Operations teams where fraud risks intersect with broader financial crime risks.
Candidate Profile
Essential Experience
10–15 years' experience in fraud risk management, financial crime, payments risk, or related disciplines within financial services, fintech, banking, or payment institutions.
Significant experience in a senior management or leadership role with responsibility for fraud oversight and governance.
Experience operating within a second-line risk, compliance, oversight, assurance, or control-testing function.
Strong understanding of fraud typologies relevant to payments and digital financial services, including payment fraud and authorised push payment (APP) fraud.
Experience developing, implementing, or overseeing fraud risk frameworks, risk assessments, and control environments.
Experience conducting quality assurance reviews, control testing, or oversight of fraud investigations and operational fraud processes.
Strong analytical capability with experience interpreting fraud data, identifying trends, and assessing control effectiveness.
Experience with fraud detection platforms, transaction monitoring systems, or fraud rule engines is advantageous.
Excellent stakeholder management skills, including the ability to provide constructive challenge while maintaining collaborative relationships.
Strong written and verbal communication skills with experience presenting risk insights to senior management and governance forums.
Ability to operate effectively in a fast-paced and evolving environment.
Strong organisational skills with the ability to manage competing priorities and deadlines.
Experience coaching, mentoring, and delivering training to colleagues and stakeholders.
Strong problem-solving skills, attention to detail, and commercial awareness.
Excellent interpersonal and relationship-building skills.
Benefits
Annual professional development and training allowance.
Cycle-to-work and travel support schemes.
Fitness and wellbeing allowance.
Employee discount platform.
Competitive pension scheme.
Private health, dental, and life insurance.
Complimentary office refreshments and regular social events.
Generous annual leave entitlement, including public holidays, birthday leave, and volunteering days.
Apply nowHybrid
Floriana, Europe
€40,000 - €45,000 (Depending on Experience)
Reports to: Head of Marketing
Type: Full-time | Hybrid
Location: Malta, Malaga, Marbella
Pentasia are supporting an iGaming technology provider in their search for an Customer Engagement Lead to join one of their offices in Malta, Malaga or Marbella. In this role, you will lead end-to-end CRM customer engagement by defining strategy, managing a multi-functional team, and delivering data-driven campaigns and segmentation to drive retention, personalisation, and revenue growth.
Role Objective
This role will drive customer retention, engagement, and lifetime value by unifying CRM activities under a clear strategy, leading a high-performing team, and delivering data-driven, targeted customer campaigns.
Core Responsibilities
Lead and manage the Customer Engagement team within CRM, ensuring alignment across automation, campaign management, VIP, and specialist functions.
Develop and execute a comprehensive CRM strategy to improve customer engagement, retention, and revenue.
Oversee customer segmentation, triggered communications, and mass campaign execution.
Plan and coordinate campaigns across multiple brands and customer segments.
Ensure VIP and high-value customer communications are personalised, timely, and impactful.
Utilise CRM tools to streamline operations, enhance segmentation, drive innovation, and monitor campaign performance.
Track KPIs, analyse results, and continuously optimise performance.
Ensure compliance with data protection, privacy, and relevant regulatory requirements.
Collaborate with cross-functional teams such as Content, Design, Product, and Data to maximise engagement and return on investment.
Experience / Requirements
Degree in Marketing, Business, or a related field (preferred).
Strong organisational, problem-solving, and multitasking skills.
Minimum 3+ years’ experience in CRM, marketing automation, or customer engagement leadership.
Proven experience managing CRM teams, including campaign and specialist roles.
Strong knowledge of CRM platforms (experience with advanced platforms is advantageous).
Excellent analytical skills with a data-driven mindset.
Strong leadership and stakeholder management capabilities.
Excellent communication and collaboration skills.
Preferred Qualifications
Experience in fast-paced, high-volume digital industries.
Strong understanding of customer segmentation, personalisation, and lifecycle marketing.
Experience managing VIP or high-value customer programmes.
Key Competencies
Strategic thinking with strong execution focus
Results-driven and performance-oriented
Ability to balance operational delivery with long-term strategy
Adaptable problem-solver in fast-paced environments
What We Offer
Competitive salary
Health and wellbeing benefits
On-site perks
Team events and social activities
Learning and development opportunities
Positive and collaborative working environment
For a confidential conversation please apply and get in touch - bryan.enriquez@pentasia.com
Apply nowHybrid
Customer Service Specialist (Swedish Speaking)
Saint Julians, Europe, Malta
€28K + Bonus
Established international iGaming company on the lookout for Customer Service Executive (Swedish Speaking)
Form part of an international iGaming company
Chance to kickstart your career with growth opportunities
Location: Malta
Workplace: Hybrid
Your Role:
Assist customers via live chat, email, and phone, providing timely and effective support.
Take ownership of more complex issues, ensuring they are resolved efficiently.
Collaborate with internal teams and external partners to resolve customer concerns.
Process KYC verification and enhanced due diligence when necessary.
Review and approve withdrawal requests in line with security protocols.
Conduct daily security checks to monitor new accounts and transactions.
Analyze customer interactions and provide feedback to improve services and self-help resources.
Support CX initiatives by contributing insights on customer trends and system improvements.
Handle additional tasks as required by the Customer Experience Management team.
What You Bring:
Fluent Swedish (spoken and written) with strong communication skills.
Interest in sports and casino is a plus.
Analytical mindset and problem-solving abilities.
Ability to work flexible shifts, including night shifts.
Previous customer service experience is an advantage.
Strong multitasking skills and ability to work in a fast-paced environment.
What’s in It for You?
Competitive salary of €26K + Bonus
Relocation support
Quarterly team events and weekly company socials
Hybrid work setup with a home-office setup allowance
Work remotely from anywhere yearly benefit
Wellbeing allowance
Private health insurance with dental coverage
Apply nowHybrid
Malta , Europe, Malta
EUR45K
Senior Accountant
Hybrid - Malta
Full Time
Im supporting a growing iGaming company in Malta, looking for a Senior Accountant to join a friendly team
This is an excellent opportunity for a qualified accountant looking to gain broad exposure across the finance function while working closely with senior management.
Are you -
? Are ACCA, MIA or similarly qualified
? Have 4+ years of external audit experience
? Ideally trained with the BIG4
? Are highly proficient in Excel
? Have NetSuite and/or iGaming experience (advantageous)
What's on offer?
• Competitive salary + benefits
• Hybrid working model
• Strong career progression opportunities
• A collaborative and high-performing finance team
If this sounds like you, or someone in your network, lets chat !
Apply nowHybrid
Sao Paulo, LATAM
Attractive; Dependent On Experience
Chief Executive Officer (CEO)
Location: São Paulo, Brazil
Working model: Hybrid
About the Opportunity
We are seeking an experienced Chief Executive Officer to lead and scale a regulated online betting and gaming operation in Brazil.
This is a unique opportunity to join the business at a critical stage of growth and play a key role in building a market-leading operation within one of the world’s most dynamic and strategically important regulated gaming markets.
The successful candidate will serve as the senior executive leader for Brazil, working closely with the Board, international stakeholders, regulators, and local teams to drive sustainable growth, ensure regulatory excellence, and establish a strong operational foundation for long-term success.
Reporting to the Board, the CEO will be responsible for developing and executing the company’s strategy in Brazil while navigating a rapidly evolving regulatory environment and building a high-performing local organisation.
The Role
The Chief Executive Officer will have full responsibility for the Brazilian operation, leading the company’s commercial, operational, regulatory, and strategic initiatives.
This position requires an accomplished business leader with a proven track record of scaling businesses, delivering sustainable growth, and successfully navigating complex regulatory environments. The successful candidate will combine strategic leadership with a hands-on approach, building the infrastructure, processes, and leadership team required to support long-term success.
The role will oversee all aspects of the Brazilian business, including Commercial, Operations, Compliance, Regulatory Affairs, Finance, Payments, Customer Operations, and Strategic Partnerships.
Key Responsibilities
Business Strategy & Growth
Define and execute the company’s strategic vision for Brazil, driving sustainable revenue growth, profitability, and market-share expansion. Lead the next phase of business scaling by building the infrastructure, teams, and processes required to support accelerated growth. Identify and capitalise on new commercial opportunities within the regulated market, while delivering performance against agreed objectives and growth targets.
Regulatory & Government Relations
Lead the company’s engagement with Brazilian regulators and industry stakeholders. Navigate Brazil’s evolving regulatory landscape and ensure the business remains fully compliant with all licensing obligations and operational requirements. Build and maintain strong relationships with key influencers, industry bodies, regulatory authorities, and strategic partners. Act as the primary representative of the company within the Brazilian market, ensuring the organisation maintains the highest standards of compliance, governance, and responsible gaming.
Operational Leadership
Build and strengthen the local organisational infrastructure required to support growth. Establish high-performing operational frameworks across all business functions and ensure operational excellence across customer operations, payments, compliance, risk, and support functions. Develop scalable processes capable of supporting future expansion and lead business-readiness initiatives relating to licensing, compliance, and regulatory requirements.
Leadership & Team Development
Build, lead, and develop a high-performing leadership team. Foster a culture of accountability, collaboration, and performance, while recruiting, mentoring, and retaining top talent across the organisation. Ensure alignment between local teams and global business objectives, creating an environment that supports innovation, growth, and continuous improvement.
International Stakeholder Management
Work closely with the Board and senior international stakeholders. Navigate cross-cultural business environments and international reporting structures, managing communication and collaboration across multiple time zones and stakeholder groups. Provide regular updates to the Board regarding business performance, regulatory developments, and strategic initiatives. Act as the key bridge between the Brazilian operation and the wider global organisation.
Governance & Risk Management
Ensure strong governance standards across all areas of the business. Oversee risk management, compliance, responsible gaming, and operational controls. Support the development of sustainable and compliant business practices, ensuring the business remains prepared for regulatory reviews, audits, and inspections. Protect the company’s reputation and long-term position within the Brazilian market.
Required Experience
The successful candidate will have proven experience as a CEO, Managing Director, Country Manager, General Manager, or in an equivalent senior leadership role. They will have demonstrated success scaling and growing businesses in Brazil, including building teams, operational infrastructure, and commercial capabilities through periods of significant expansion.
They will have a strong track record of delivering growth within highly regulated industries, along with experience managing complex relationships with regulators, government bodies, industry associations, and key market stakeholders. A deep understanding of the Brazilian regulatory environment and the challenges associated with operating in regulated markets is essential.
The candidate will have experience building organisations and operational frameworks from the ground up, working with Boards, investors, and international leadership teams. They will bring strong commercial, operational, and strategic leadership capabilities, alongside excellent communication, stakeholder-management, and decision-making skills.
Preferred Qualifications
Experience within online gaming, sports betting, iGaming, payments, fintech, or another highly regulated digital industry is strongly preferred. The ideal candidate will have experience supporting licensing processes, market launches, or regulatory approvals, as well as an existing network across the Brazilian gaming, payments, regulatory, media, or technology sectors.
Experience operating within multinational organisations and global reporting structures is desirable, as is a proven ability to lead businesses through regulatory change and market transformation. Fluency in Portuguese and English is required.
Why Join Us
This is an opportunity to lead and shape a high-growth regulated gaming operation in Brazil, with direct exposure to Board-level leadership and international stakeholders. The successful candidate will have the ability to build teams, infrastructure, and strategy from the ground up, with significant influence over the future direction and success of the business.
The company offers a dynamic, entrepreneurial, and fast-growing environment, with flexible compensation structures available through CLT or PJ engagement. Equity participation is open for discussion. This is an opportunity to play a defining role in one of the world’s most exciting regulated gaming markets.
Apply nowHybrid
St Albans, United Kingdom
Competitive
We're looking for a passionate and highly numerate Junior Rugby Trader to join a well-established Rugby Desk. Reporting to the Rugby Trading & Operations Manager, you'll price and trade rugby matches across our markets, with support and mentorship from our experienced trading team to help you sharpen your skills.
Day to day, you will:
Research matches in depth, combining strong data analysis with detailed knowledge of teams, players and their individual abilities.
Apply statistical and probability-based methods to build the most accurate prices possible, both pre-match and in-play.
Monitor liabilities and move prices in response to changing circumstances and market conditions.
Trade matches in-running, adjusting prices based on live action and manage online bet requests.
Accurately build and settle markets, keeping errors, mistakes and omissions to a minimum.
WORKING HOURS
Our Clients hours are dictated by the rugby calendar, so you'll need to be happy working a shift pattern that includes early, late and night shifts as well as weekends, to tie in with when live matches take place.
ABOUT YOU
You will:
Hold a strong degree, ideally in a quantitative subject (e.g. maths, statistics, economics, data science or similar).
Have strong data analysis skills and a solid grasp of probability and statistics, with the ability to turn data into accurate prices.
Be passionate about rugby and have in-depth knowledge of teams, players and their abilities.
Be very numerate with a sharp betting/trading brain and a genuine interest in betting markets.
Work to a very high standard and stay calm and accurate in a pressured environment.
BENEFITS
Competitive salary and bonus scheme
Hybrid working
25 days holiday, rising to 30 after 2 years
Enhanced parental leave
Contributory pension scheme
Private medical insurance scheme
Discounts for gym membership, travel & cinema
Sabbatical after 10 years of service
Apply nowRemote
Remote, Europe
Strong basic salary + commission bonus
Sales Manager - Europe
A fast-growing iGaming technology platform provider is expanding into Europe and wants a Sales Manager to lead that push.
They build turnkey and white-label platforms across casino, sportsbook, sweepstakes and prediction markets, and already have a solid client base across the US, UK and Europe.
This is a hunter role and it's fully remote. You'll run the full sales cycle across European markets - finding operators, aggregators and partners, building the relationships and closing the deals. You'll also work closely with leadership on regional strategy, so it's a good fit if you want a direct line to the people making decisions rather than another seat in a big sales team.
It's remote and you'll be running your own patch, so you need to be someone who can genuinely manage themselves - set your own priorities, stay on top of your pipeline and keep deals moving without anyone chasing you.
What you'll be doing;
Selling B2B iGaming platform technology across Europe
Finding and winning new operators, aggregators and strategic partners
Owning deals end to end, from first conversation to signed contract
Shaping the regional sales strategy and hitting revenue targets
Keeping a clean pipeline and honest forecasts
Representing the business at the major industry events
What you'll need;
3+ years in iGaming sales or BD
A real understanding of B2B platform sales (casino and sportsbook)
A live network of European operators, aggregators and stakeholders
A track record of closing high-value deals
The discipline to manage yourself in a remote, fast-moving business
What's on offer;
Fully remote working, a competitive base with performance incentives, a genuine say in how the European expansion plays out, and the kind of visibility you only really get in a company that's scaling.
Apply nowHybrid
Head of Operations (French Speaking)
London, United Kingdom
Circa £90k DOE
Head of Operations (French Speaking)
Location: London (Hybrid)
Salary: Circa £90k DOE
Job Summary:
We are looking for a results-oriented, highly self-motivated, and commercially aware individual with a passion for Online Betting & Gaming to support and optimise operations across multiple African markets.
The Head of Operations will act as a key link between regional teams and central functions (including Product, Payments, Marketing, and Customer Service), ensuring effective execution of operational strategies across markets.
This role is responsible for overseeing multi-market performance, supporting regional teams, and ensuring that local operational needs are aligned with central direction. The position will play a critical role in maintaining operational efficiency, improving performance, and ensuring a consistent customer experience across all markets.
Responsibilities:
Oversee operational performance across multiple African markets, ensuring alignment with commercial and operational KPIs
Work closely with Regional Operations Managers to monitor and improve performance across their respective markets
Analyse data, reports, and market trends to identify opportunities for operational and commercial improvement
Act as a key liaison between local teams and central functions, ensuring effective communication and execution
Build and maintain strong relationships with internal stakeholders and regional teams to ensure smooth operational flow
Support market entry and exit decisions by providing operational and performance insights
Assist in adapting operations to local market conditions, including payments, infrastructure, and customer behaviour
Collaborate with central teams to support product rollouts, operational initiatives, and campaign execution (non-marketing ownership)
Ensure consistency in operational processes and customer experience across all markets
Contribute to improving operational frameworks and efficiencies across the business
Support budget awareness and contribute to commercial decision-making through performance insights
Manage and develop Regional Operations Managers, ensuring alignment and effective execution across markets
Maintain a strong understanding of market dynamics and ensure local insights are reflected in central decision-making
Support cross-functional alignment to ensure smooth delivery of the overall online gaming experience
Requirements:
Experience in online gaming, betting
Experience in operations, commercial, or multi-market roles
Proven ability to work in a fast-paced, dynamic environment with changing priorities
Strong commercial awareness, with exposure to performance metrics and ideally good P&L understanding
Experience working with data to support decision-making and performance improvement
Strong stakeholder management and relationship-building skills across multiple teams and geographies
Willingness and flexibility to occasionally travel across African markets when required
Excellent written and spoken communication skills in English and French (mandatory)
Experience in emerging markets or Africa is beneficial
Exposure to digital/online business models
Personal Competencies:
Strong operational mindset with the ability to balance execution and commercial thinking
Comfortable working in a fast-paced, evolving, and sometimes unstructured environment
Ability to build and maintain strong relationships across distributed teams
Adaptable and flexible, with a proactive and problem-solving approach
Strong organisational and prioritisation skills
Effective communicator with the ability to influence and align stakeholders
High level of emotional intelligence and teamwork
Ability to manage ambiguity and respond effectively to changing business needs
Results-oriented with a focus on continuous improvement
Entrepreneurial mindset with a willingness to take ownership and drive outcomes
Apply now