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Pentasia are supporting a rapidly growing B2B Provider in their search for a Casino Executive. The successful candidate will manage daily casino game releases and optimisation, coordinate promotions and roadmaps, and use performance and market insights to improve game positioning across multiple platforms.   Responsibilities & tasks : Execute daily game releases: set up new games, perform testing, and ensure correct placement within the relevant categories. Continuously update game ordering and positioning across all managed casinos, based on performance and product guidelines. Assist in building monthly roadmaps by providing operational input, game suggestions, and promotional ideas. Track and follow up on roadmap execution with clients: game launches, promotions, tournaments, and ensure timelines are respected. Monitor competitors and market trends daily (new games, top performers, promotions) and actively share actionable insights with the product team.   Experience required : 1+ years of experience in online casino department Strong understanding of casino game types, games mechanics, features, and player incentives. Strong interest in casino products (slots, crash games, table games, live casino) Experience with casino platforms and CMS tools Experience working with cross-functional teams (CRM, Risk, Product). Ability to work in a fast-paced, high-growth environment with a hands-on and analytical approach. Experience in African markets or emerging markets (Latam, Asia)   Imperative skills (people skills, know-how) : FR Language EN Language    Secondary skills (people skills, know-how) : Strong organizational skills and ability to manage priorities Effective communication with diverse clients Ability to adapt the product to different markets Flexible and collaborative mindset Strong team spirit and support for colleagues     If you or someone in your network would be interested in the opportunity, please apply and reach out to me for more information! bryan.enriquez@pentasia.com

Fast-growing iGaming company scaling rapidly in the US, building a high-performance social gaming platform and expanding into new verticals. The Role This is a Director-level role combining technical depth with commercial impact. You will lead the insight function, initially as a hands-on individual contributor, using data to drive revenue, player behaviour, and business performance within the online casino vertical. The company already has a solid data foundation in place (real-time data and tools like Hex) — your role will be to build on this and evolve the insight function. We are looking for someone with experience in online casino and the ability to combine strong technical expertise with commercial thinking. Key Highlights Background in Data Science / Analytics / BI, with exposure to ML / AI / automation Hands-on role initially — working directly with data, queries, and analysis Lead the insight function from day one, with scope to define the roadmap and build and scale the team. Strong technical + commercial focus (revenue, retention, player behaviour) Key Responsibilities Apply data science and analytics to identify revenue drivers and growth opportunities Act as a bridge between data and commercial teams Work hands-on with data (SQL, analysis, modeling) Translate complex data into clear, actionable business decisions Partner with commercial teams (CRM, acquisition, VIP, casino) Define the data/insight roadmap aligned with business needs Explore and implement ML / AI-driven approaches where relevant  

Senior Customer Support Specialist (Dutch Speaking) Location: Malta (Hybrid) Salary: Up to €30K + Bonus + Relocation Package About the Role Join a fast-growing international iGaming company as a Senior Customer Support Specialist, where you’ll play a key role in delivering excellent player experiences while supporting team performance. This is a great opportunity to step into a senior, leadership-track position with real impact. Responsibilities Provide high-quality support via live chat, email, and phone Handle complex queries and manage escalations efficiently Review KYC documents and process withdrawals in line with compliance Support fraud detection and account monitoring activities Act as a senior team member during busy or critical periods Assist with onboarding, coaching, and knowledge sharing Support Team Leads in tracking KPIs (CSAT, response times, ticket volumes) Collaborate with product, payments, and compliance teams Take ownership of specific markets, features, or workflows What We’re Looking For 2+ years’ experience in customer support within iGaming or a similar environment Good understanding of KYC, payments, and fraud/risk processes Fluent in Dutch and English Strong communication skills and a proactive, team-oriented mindset Ability to multitask and perform under pressure Comfortable working shifts, including nights Interest in sports or casino products is a plus Interest in tools/AI to improve efficiency is an advantage What’s On Offer Salary up to €30K + bonus Relocation package to Malta Hybrid working + home office allowance Work remotely abroad benefit Private health insurance (including dental) Wellbeing allowance Regular team events and company socials

CRM Manager Location: Philadelphia, PA, United States (Hybrid) Job Type: Full-Time Salary: $100,000 – $130,000/year My client is a growing leader in gaming and digital engagement solutions, partnering with operators and brands to drive customer loyalty, retention, and revenue growth through data-driven marketing strategies. With a strong focus on innovation and responsible gaming, they support a diverse and expanding portfolio of clients across the U.S. We are seeking a CRM Manager to join a collaborative and high-performing marketing team. This role is ideal for someone who thrives at the intersection of analytics, execution, and strategy, and who enjoys managing multiple priorities while delivering best-in-class CRM campaigns. Position Summary The CRM Manager is responsible for developing, executing, and optimizing customer relationship management strategies across digital channels to strengthen customer engagement and lifetime value. This role leads end-to-end campaign execution, leverages data insights to inform decisions, and partners closely with internal and external stakeholders to meet client objectives. The ideal candidate brings strong project management skills, a quantitative mindset, and hands-on experience with CRM platforms in a dynamic, fast-paced environment. Key Responsibilities CRM Strategy & Campaign Execution Manage the execution of email, push, and in-app messaging campaigns to support client goals. Own campaigns end-to-end, including targeting, segmentation, setup, testing, execution, fulfillment, reporting, and optimization. Create and manage personalized messaging modules and automated campaign journeys. Develop, launch, and manage promotional campaigns for clients across CRM channels. Analytics & Optimization Analyze campaign performance metrics to generate actionable insights and recommendations. Continuously optimize CRM marketing programs to improve engagement, retention, and revenue outcomes. Support data-driven decision-making across CRM initiatives. Technology & Vendor Management Manage relationships with CRM software vendors and ensure effective use of CRM technologies. Act as a subject-matter resource on CRM tools and digital engagement platforms. Stay current on CRM industry trends, best practices, and emerging technologies, applying insights to strategy development. Qualifications Demonstrated hunger for continuous learning and execution in the digital gaming space. Strong creative problem-solving abilities paired with analytical rigor. Hands-on experience with major CRM platforms, ESPs, and push providers such as Optimove, Braze, Bloomreach, or similar tools. Familiarity with online gaming, sports betting, or casino environments is a strong advantage. Ability to manage multiple priorities independently while contributing effectively within a team environment. Why Join? You enjoy solving complex problems using data and analytics. You naturally ask “why” and enjoy digging deeper to uncover insights. You want to grow your skills while learning from experienced leaders in a dynamic industry. You have an interest in sports betting, gaming, and/or casino environments. You value autonomy and flexibility while also enjoying collaboration and teamwork. Join and be part of a forward-thinking organization where innovation, learning, and execution come together to drive meaningful impact and career growth.  

Head of DevOps & Security - Scope of Services A crypto casino is looking for a Head of DevOps & Security to own the security posture and infrastructure reliability of their platform end-to-end. This is a senior leadership role responsible for protecting player funds, hardening cloud infrastructure, and building out DevOps practices that keep our platform fast, available, and resilient at scale. You'll lead a team of security and infrastructure engineers, partner closely with product and software engineering, and serve as the executive point of contact for all security incidents, compliance audits, and infrastructure strategy. You will be a hands-on contributor to the security and DevOps infrastructure that keeps everything running smoothly. Responsibilities include, but are not limited to, the following: DevOps & Infrastructure:  Own the reliability and scalability of the cloud infrastructure, including container orchestration, CI/CD pipelines, observability, and disaster recovery. Design and maintain infrastructure-as-code (IaC) across AWS or equivalent cloud platforms, with a focus on reproducibility, auditability, and least-privilege access. Build and optimize CI/CD pipelines for fast, safe deployments — including Docker build caching, multi-stage builds, and automated testing gates. Establish SLOs, SLIs, and error budgets; lead incident management and on-call practices. Architect disaster recovery and business continuity plans, including cross-region failover and backup strategies. Drive cost optimization across cloud spend while maintaining performance and security standards. Information Security Strategy & Governance Develop, implement, and maintain the Company’s information security strategy and cybersecurity framework. Establish security policies, standards, and governance structures to safeguard the Company’s systems, infrastructure, and data assets. Oversee alignment of information security practices with the Company’s operational objectives and technology roadmap. Cybersecurity Risk Management Identify, assess, and manage cybersecurity risks across the Company’s technology environment. Implement appropriate risk mitigation strategies and security controls designed to protect critical infrastructure and digital assets. Monitor evolving cyber threats and vulnerabilities that may impact the Company’s infrastructure or operations. Security Operations & Incident Response Oversee processes for monitoring, detecting, and responding to cybersecurity incidents or security vulnerabilities. Coordinate incident response activities, ensuring appropriate investigation, containment, and remediation measures are implemented. Support the development and maintenance of incident response plans and security response procedures. Digital Asset & Platform Security Oversee security frameworks relating to the protection of digital assets, wallets, and crypto transaction infrastructure where applicable. Support the implementation of safeguards designed to protect wallet systems, transaction processes, and platform integrity. Coordinate with Risk, Fraud, and Product teams to strengthen controls protecting the platform from abuse, account compromise, or system manipulation. Compliance & Regulatory Alignment Oversee alignment of the Company’s security practices with relevant regulatory obligations, compliance requirements, and industry standards. Support internal and external security audits, risk assessments, and compliance reviews where required. Maintain oversight of data protection, security controls, and governance frameworks. Security Awareness & Continuous Improvement Promote a culture of security awareness across the organisation through guidance, training, and knowledge-sharing initiatives. Identify opportunities to strengthen the Company’s cybersecurity posture through improved tools, processes, and security practices.

Dutch Customer Service Agent Location: Malta(Hybrid) Salary: €28,000 per year   About the Role Join a leading online casino team as a Dutch Customer Service Agent, where you’ll support players and deliver a great customer experience. You’ll handle queries across multiple channels and help ensure a smooth and enjoyable player journey. No iGaming experience is needed, full training is provided.   Responsibilities Support customers via chat, phone, and email in Dutch Resolve issues, handle disputes, and escalate when needed Assist players with technical questions and troubleshooting Explain game rules, features, and promotions Collaborate with internal teams to ensure a seamless experience Stay up to date with products, promotions, and industry updates   What We’re Looking For Native-level Dutch and strong English skills Willingness to work shifts, including weekends Strong communication and customer service skills Professional, empathetic, and player-focused mindset Ability to multitask in a fast-paced environment   What’s On Offer Competitive salary (€28,000 + night shift allowance) 5% monthly pension contribution to be paid with salary €1,000 annual wellness allowance Relocation support Hybrid working (after probation) + remote work abroad option Birthday leave + additional anniversary leave Training, career growth, and a supportive team environment Team events, Friday drinks, and free parking

 Business Development Manager  Remote role - Europe iGaming - B2B Solutions provider Remote role  Covering Central & Eastern Europe Stable & established company People centric culture Good level  of autonomy   This established company is now seeking a commercially driven, relationship-oriented Business Development Manager to support its continued growth in central Europe. It already works with some of the biggest names in the industry.  This role is ideal for someone who values a collaborative, respectful culture and takes full ownership. Based anywhere in Europe, ideally Central or Eastern Europe the person in the role will report to the CCO. The role will focus on selling tech solutions to the operators and platform providers in central and easter Europe. You will be required to act as a consultative partner, understanding your client challenges and provide relevant solutions, whilst all the while building long-term, trust-based client relationships.   Candidates will need over 3 years B2B sales, business development, or account management in iGaming (though SaaS, or tech considered). Candidates will also have a proven track record of meeting or exceeding revenue targets as well as possessing strong consultative selling, communication, and relationship-building skills. For further information please contact Karl Harenburg at Pentasia. 

Buscamos un/a Director Gerente para liderar una operación online de iGaming en Melilla, actualmente en una fase inicial de crecimiento y con una clara hoja de ruta de expansión.   Se trata de una oportunidad con impacto directo en el desarrollo del negocio y en la construcción del equipo, trabajando de forma cercana con la dirección y los equipos estratégicos del grupo.   Responsabilidades principales   Gestión integral de la operación online (P&L, KPIs, crecimiento del negocio) Coordinación de las distintas áreas: adquisición, retención, CRM, VIP, fraude, producto y atención al cliente Supervisión y desarrollo del equipo Implementación de estrategias definidas junto a dirección Seguimiento de resultados y optimización del rendimiento   Perfil Experiencia previa en iGaming / operaciones online (imprescindible) Conocimiento transversal del negocio (marketing, CRM, producto, operaciones, etc.) Capacidad de gestión y mentalidad hands-on   La oportunidad Posición de liderazgo con proyección real dentro del grupo Participación en la construcción y crecimiento de una nueva operación Entorno dinámico con impacto directo en el negocio Estabilidad dentro de un grupo consolidado en la industria  

Our client is looking for a Sportsbook CRM specialist to be based in their Madrid office. You will have native Spanish and fluent English and a understanding of how to execute and optimise sports campaigns for the Spanish market primarily. You ideally will have Salesforce experience and be passionate about all things sport related. You understand player behaviour and preferences in the Spanish market. If this sounds like you then please get in touch

Risk and Fraud Analyst Location: Malta Salary: €38,000 Schedule: Monday to Friday (occasional weekend support)   Overview We are looking for a Risk and Fraud Analyst to join a fast-paced B2C iGaming environment. This role focuses on real-time monitoring of player activity, identifying suspicious behaviour, and preventing bonus abuse and multi-accounting rather than deep payment investigations or banking-style fraud work.   You will work closely with Customer Support and Risk to review accounts, apply restrictions where needed, and make quick, practical decisions that protect the platform while maintaining a smooth player experience.   Key Responsibilities Monitor player activity across the casino and sportsbook to identify irregular patterns, bonus abuse, multi-accounting, and affiliate fraud Conduct KYC checks and follow up on verification requirements in line with market standards Apply account limits, restrictions, and closures based on risk indicators Review deposits and withdrawals from a risk perspective, escalating only where necessary (this is not a payments operations role) Analyse gameplay behaviour such as betting patterns, frequency, and game usage to detect manipulation or advantage play Respond to live alerts and operational risk triggers in a timely manner Collaborate daily with Customer Support on account reviews and transaction queries Maintain clear internal records of actions taken and support ongoing risk reporting   An ideal candidate brings Multiple years of experience in Customer Support within iGaming, with hands-on exposure to fraud/risk tasks Strong understanding of bonus abuse, multi-accounting, and player behaviour analysis Comfortable working at a pace, handling volume, and making quick account-level decisions Experience in smaller or mid-sized operators is preferred Practical KYC knowledge and familiarity with common fraud tools Fluent English required; French and Portuguese are a plus Strong Excel and general data handling skills   Nice to Have Exposure to both casino and sportsbook environments Experience with affiliate fraud or gameplay-specific abuse cases (e.g. advantage play patterns)