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Head of VIP & Loyalty Location: Remote (North America preferred) Our client is a fast-growing online gaming company redefining how players engage with casino entertainment across North America.  We are seeking a Head of VIP & Loyalty to join the leadership team and own the strategy, execution, and evolution of VIP and loyalty programs. This role is ideal for a commercially minded, player-first leader who thrives at the intersection of hospitality, analytics, and retention strategy in a fast-paced gaming environment. Position Summary The Head of VIP & Loyalty is responsible for developing and scaling VIP, loyalty, and high-value player strategies that drive long-term retention, profitability, and player satisfaction. Reporting directly to the General Manager, this role owns the lifecycle, engagement, and value of the company’s most important player segments while building a scalable VIP and loyalty framework to support growth. The ideal candidate brings a strong balance of relationship management, commercial decision-making, and data-driven thinking, with hands-on experience managing high-value players in online gaming environments. Key Responsibilities Own the end-to-end VIP strategy and lifecycle management for high-value and emerging VIP players Develop segmentation frameworks to identify, grow, and retain VIP players Create personalized experiences that strengthen engagement, retention, and long-term loyalty Monitor player value, profitability, retention, and lifetime performance Partner with CRM and Product teams to evolve loyalty, rewards, and engagement programs Design benefits, experiences, and promotional frameworks that drive sustainable player value Establish reinvestment frameworks and player treatment guidelines Evaluate offer effectiveness, promotional efficiency, and player profitability Balance premium player experience with responsible commercial decision-making Champion exceptional service standards for VIP and high-value players Partner cross-functionally with Customer Support, Payments, Risk, Product, and Analytics teams to remove friction across key player journeys Lead, develop, and scale the VIP team while setting performance standards and operating processes Act as a key advocate for the voice of the player within the leadership team Qualifications 5+ years of experience in VIP, loyalty, CRM, or player development roles Background in online casino, iGaming, sports betting, sweepstakes, or social casino Strong understanding of player retention, engagement, and lifecycle management Proven experience managing high-value player segments Strong analytical, commercial, and strategic decision-making skills Excellent communication and leadership capabilities Why Join The Team? You enjoy building meaningful, long-term player relationships You thrive in roles that blend hospitality, analytics, and commercial strategy You want ownership and influence within a growing gaming business You value autonomy, leadership impact, and cross-functional collaboration You believe loyalty is earned through exceptional experiences and thoughtful engagement

The Managing Director – Retail & Digital Gaming will be responsible for the overall strategic, operational, commercial, and financial performance of the company’s omnichannel gaming business. This executive leadership role will oversee the expansion and profitability of retail and digital gaming operations while driving innovation, operational excellence, and sustainable growth. The successful candidate will possess extensive gaming industry experience, strong leadership capabilities, and a proven track record of scaling gaming operations across multiple channels. Business Operations Under Management: The Managing Director will oversee: Video Lottery Terminals (VLTs) Virtual Sports (GoldenRace) Retail Sportsbook Online Sportsbook International Horse Racing Betting Lottery Operations Self-Service Betting Terminals (SSBTs) Omnichannel Gaming Platforms   Key Responsibilities Strategic Growth & Expansion Lead national expansion initiatives. Drive revenue growth and profitability. Develop and execute market penetration strategies. Open and expand new gaming points of sale. Negotiate strategic agreements with major retail chains and commercial partners. Develop and manage franchise opportunities. Identify and launch new gaming products and services. Evaluate and execute acquisitions and mergers. Establish strategic alliances with industry partners. Commercial & Marketing Leadership Customer Relationship Management (CRM) Digital Marketing Strategy Affiliate Programs VIP Programs Customer Loyalty Programs Omnichannel Customer Experience Develop customer acquisition, retention, and monetization strategies across retail and digital channels. Technology & Innovation Leadership Lead technology strategy and implementation across: Online Gaming Platforms Mobile Applications Gaming Terminals Retail Technology Infrastructure Data Analytics & Business Intelligence Manage supplier and technology integrations including: GoldenRace Altenar Evolution Kiron Inspired Entertainment Electronic Payment Providers EGT VLT Systems Additional Gaming and Technology Vendors Operational Execellence Establish and implement Standard Operating Procedures (SOPs). Develop organizational structures to support growth. Implement operational KPIs and reporting systems. Optimize productivity and operational efficiency. Ensure compliance with all gaming regulations and licensing requirements. Build and lead high-performance management teams. Candidate Requirements Professional Experience Required: Minimum 15 years of experience in the gaming industry. Minimum 8 years in a General Manager, Managing Director, CEO, COO, or equivalent executive role. Proven experience managing large-scale gaming operations. Experience managing organizations with 500+ employees preferred. Demonstrated responsibility for P&L exceeding US$50 million. Proven success in national expansion projects. Strong regulatory and compliance experience. Omnichannel gaming experience (Retail + Online). Experience implementing SOPs and operational controls.   Education & Languages Bachelor’s degree required. MBA or relevant postgraduate degree preferred. Fluent English (Mandatory). Fluent Spanish (Mandatory). Leadership Profile The ideal candidate will demonstrate: Strong results orientation. Exceptional leadership and team-building capabilities. Strategic thinking and execution. Data-driven decision-making. Excellent negotiation skills. Commercial and entrepreneurial mindset. Strong analytical capabilities. Growth-oriented mentality. High accountability and ownership. Compensation & Benefits An attractive executive compensation package will include: Competitive executive salary. Annual performance bonus tied to EBITDA. GGR Growth Incentive Bonus. New Point-of-Sale Expansion Bonus. Executive housing allowance for the first 3 months. Company vehicle. Comprehensive medical insurance. Relocation assistance. Long-term incentive opportunities based on company growth and performance.

The Company Our client is a fast-growing international iGaming business, focused on delivering innovative gaming experiences across global markets. With continued expansion in the US, they are now seeking an experienced Legal Director to lead litigation, IP enforcement, and compliance efforts. The Role Reporting into senior leadership, you will take ownership of all US-based litigation, intellectual property enforcement, and regulatory compliance. This is a senior, hands-on role requiring deep expertise across disputes, IP protection, and gaming regulation. You will work cross-functionally with Product, Marketing, and Operations teams while managing external counsel and enforcement partners. Key Responsibilities Litigation & Dispute Resolution • Lead all US corporate legal disputes, including litigation, arbitration, and government investigations • Develop and execute litigation strategy, including evidence gathering and case management • Manage and coordinate external counsel and support court proceedings • Assess legal and reputational risks, providing clear and timely mitigation strategies Intellectual Property Enforcement • Monitor competitor activities to identify IP infringements, including game cloning, asset misuse, and trademark violations • Lead enforcement actions, including evidence collection and takedown submissions across platforms (App Store, Google Play, Meta, TikTok, etc.) • Build and implement scalable IP enforcement processes to improve efficiency and success rates • Collaborate with external law firms and enforcement vendors where required US Legal Compliance • Monitor and interpret US federal and state regulations across gaming, data privacy, advertising, and consumer protection • Ensure full compliance across all US-facing operations • Review and advise on legal documentation including: o Terms & Conditions o Privacy Policies o Marketing materials and promotional campaigns • Provide practical, business-focused legal guidance to Product, Marketing, and Operations teams Stakeholder Management • Manage relationships with external law firms, IP enforcement agencies, and platform partners • Optimize legal spend and vendor performance • Act as a key legal partner to internal stakeholders across multiple functions Requirements • Juris Doctor (JD) or equivalent legal qualification • Active US Bar admission strongly preferred • Minimum 10+ years’ legal experience, including: o 5+ years handling US litigation and/or IP enforcement o Prior experience within the gaming or iGaming industry (essential) • Strong drafting and negotiation skills with the ability to manage complex legal matters independently • Excellent stakeholder management and communication skills • Proven ability to operate in a fast-paced, high-growth environment What’s on Offer • Competitive base salary + Bonus • Opportunity to play a key role in a high-growth iGaming business • Exposure to complex, cross-border legal challenges  

Corporate Services Executive Hybrid  Full Time. Im supporting a successful CSP on Malta who are seeking a proactive and detail-oriented Corporate Services Executive to manage a portfolio of clients and provide comprehensive corporate administration services Key Responsibilities •    Manage a portfolio of corporate clients and handle day-to-day client requests relating to the administration of their companies •    Preparing and submitting statutory filings with the MBR •    Attend board meetings and take accurate minutes •    Open and close bank accounts and liaise with banks on a regular basis •    Maintain company registers in line with the Companies Act (Chapter 386 of the Laws of Malta) •    Collaborate with third parties such as lawyers, accountants, auditors, and other service providers on behalf of clients •    Liaise with the Malta Business Registry and other regulatory authorities •    Collect and verify due diligence documentation in accordance with Know-Your-Client (KYC) procedures •    Ensure ongoing monitoring and compliance requirements for the client portfolios are up to date •    Maintain accurate and updated records within internal systems and databases •    Honour service level agreements by delivering high-quality services within agreed timeframes •    Maintain regular communication with clients, keeping them informed of relevant industry developments Requirements •    Minimum of 2 years’ experience in a similar role, ideally within corporate, legal or financial service sectors •    Relevant qualifications in a related field  •    Impeccable written and spoken English •    Assertive, hands-on approach with a strong commitment to quality service delivery •    Excellent communication and interpersonal skills •    Ability to work under pressure, multitask, and meet tight deadlines Benefits: -    An attractive remuneration package and progression plan, commensurate with knowledge and experience; -    Performance bonus; -    Hybrid working; -    Flexible hours; -    Longer weekends - on Fridays our office closes at 2pm! -    Family culture; -    Subsidised Group health insurance; -    Free parking; -    Opportunities to attend industry events; -    Regular team building & departmental events; -    Corporate Benefits - Discounts and Offers across the island; -    Study leave; -    Sponsorships; -    On-the-job training and mentoring from industry professionals.  

Title: EU Marketing Manager Location: Malta (Fully Onsite) About the Role This role reports directly to the HQ Marketing Director and works closely with our Regional AMs, BDs, and global functions. You will own EU B2B and B2C marketing while also leading global affiliate marketing initiatives. We are looking for a hands-on, versatile marketer with solid experience across multiple iGaming marketing disciplines. Key Responsibilities Plan and execute EU B2B / B2C marketing initiatives (operator co-marketing, brand exposure, KOL, social media, advertising, player activities, etc.). Plan and execute global affiliate programs, including content, campaigns, and partner development. Track TaDa game listings and visibility on affiliate sites. Coordinate with EU AMs and BDs to drive operator marketing collaboration. Contribute to creative direction, brand positioning, and local market adaptation. Bridge the EU market with headquarters for strategic alignment. Deliver weekly work progress reports. Deliver monthly quantifiable performance reports (including market intelligence, competitor analysis, opportunity assessment, etc.). Requirements Fluent English. 4+ years of hands-on iGaming B2B / B2C marketing experience in EU markets (Provider-side experience a plus). Experience in affiliate partnership execution (a plus). Budget planning and cost control experience. Project management and multitasking ability. Willing to travel internationally as business needs require. Required to complete a 2-4 week onboarding training at Taiwan HQ upon joining.   If this sounds like you and your next career move Apply now or email my directly at: chrysavgi.patera@pentasia.com

About the Company We are a global financial technology organisation providing banking, payments, foreign exchange, and digital asset infrastructure through a unified platform. Our technology enables businesses to move, manage, and access funds across multiple currencies, payment networks, and jurisdictions through a single integration. Serving a broad portfolio of enterprise clients, we process significant transaction volumes annually and operate across multiple regulated markets. The Role Governance, Procedures & Risk Framework Own, maintain, and enhance corporate due diligence-related compliance procedures, ensuring alignment with regulatory requirements and industry best practices. Support the development and continuous improvement of a risk-based customer due diligence framework. Corporate Due Diligence Oversight Oversee onboarding, periodic reviews, and event-driven reviews for corporate customers across multiple jurisdictions. Ensure cases are prioritised appropriately based on risk exposure, business requirements, and regulatory timelines. Act as a senior escalation point for complex, high-risk, or sensitive due diligence matters. Supervise day-to-day customer due diligence (CDD) and enhanced due diligence (EDD) activities, including client amendments, enquiries, terminations, and account closures. Leadership & Team Development Lead, coach, and develop a team of due diligence professionals, ensuring consistent quality, productivity, and compliance standards. Ensure team members remain up to date with relevant regulations, internal policies, procedures, and systems. Provide guidance and subject-matter expertise on complex customer onboarding and review cases. Stakeholder Management Collaborate closely with Compliance, Sales, Customer Success, Operations, Product, and Technology teams to balance regulatory obligations with business objectives. Engage with banking partners and external stakeholders regarding due diligence requests and requirements. Support and coordinate internal and external audits relating to customer onboarding and due diligence processes. Process & Systems Improvement Identify opportunities to improve onboarding and review processes while maintaining effective risk controls. Partner with Product and Technology teams to implement scalable compliance solutions and workflow enhancements. Monitor operational performance and recommend improvements to controls, reporting, and process efficiency. Candidate Profile Essential Experience Significant experience in corporate due diligence (CDD/EDD) within a regulated financial services, fintech, payments, banking, or similar environment. Minimum of 10 years' professional experience, including at least 5 years in customer onboarding operations and people leadership. Proven experience managing and developing teams within compliance, risk, or operational functions. Strong understanding of AML, CTF, sanctions compliance, and financial crime risk management frameworks. Experience overseeing due diligence activities across multiple jurisdictions. Exposure to regulatory audits, compliance reviews, and risk assessments. Demonstrated ability to make sound risk-based decisions and apply regulatory judgement. Ability to balance regulatory requirements with commercial objectives in a fast-paced environment. Strong communication, stakeholder management, and influencing skills. High attention to detail with the ability to operate strategically and operationally. Experience working with onboarding platforms, compliance technologies, and risk-scoring methodologies. Benefits Annual professional development and training allowance. Cycle-to-work and travel support schemes. Fitness and wellbeing allowance. Employee discount platform. Competitive pension contribution scheme. Private health, dental, and life insurance. Generous annual leave entitlement, including public holidays, birthday leave, and volunteering days.

About the Company We are a global financial technology organisation providing banking, payments, foreign exchange, and digital asset infrastructure through a unified platform. Our technology enables businesses to move, manage, and access funds across multiple currencies, payment networks, and jurisdictions through a single integration. Operating across multiple regulated markets, we support a diverse portfolio of enterprise clients and process significant transaction volumes annually. The Role Fraud Risk Framework & Governance Develop, implement, and maintain the organisation's fraud risk management framework, including associated policies, standards, and procedures. Provide second-line oversight of fraud risks across the business, ensuring fraud risks are appropriately identified, assessed, managed, and mitigated by first-line teams. Conduct fraud risk assessments across products, customer segments, payment channels, and operational processes to identify vulnerabilities and emerging risks. Monitor fraud trends, typologies, and emerging threats within the payments and financial services sector, ensuring controls and mitigation strategies remain effective. Fraud Control Oversight Review and challenge fraud prevention and detection controls implemented by operational teams, including transaction monitoring rules, fraud detection systems, and preventative safeguards. Provide oversight of fraud rule implementation, tuning, and optimisation to ensure controls remain effective while minimising operational friction. Maintain quality assurance and quality control frameworks covering fraud-related activities conducted by first-line teams. Perform independent reviews of fraud alert handling, investigations, and case management processes to ensure compliance with internal policies and regulatory expectations. Assess whether fraud cases are appropriately identified, escalated, investigated, and resolved, identifying opportunities for improvement where necessary. Identify control weaknesses, process gaps, and enhancement opportunities to strengthen fraud prevention and detection capabilities. Product & Change Risk Management Ensure fraud risk considerations are embedded within new products, services, payment flows, and technology changes. Work closely with Product, Technology, Operations, Compliance, and Risk teams to assess and mitigate fraud-related risks during business change initiatives. Reporting & Risk Analysis Develop and maintain fraud risk reporting, dashboards, key risk indicators (KRIs), and management information for senior leadership and governance committees. Analyse fraud data and trends to identify systemic issues, emerging threats, and opportunities to strengthen the control environment. Escalate material fraud risks, control weaknesses, and emerging threats through appropriate governance channels. Assurance & Regulatory Support Support internal audits, regulatory reviews, and independent assurance activities relating to fraud risk management. Maintain awareness of evolving regulatory expectations, fraud typologies, and industry best practices. Act as a subject matter expert on fraud risk and provide guidance to stakeholders across the business. Collaborate with Fraud Operations, Compliance, Risk, Transaction Monitoring, Product, and Operations teams where fraud risks intersect with broader financial crime risks. Candidate Profile Essential Experience 10–15 years' experience in fraud risk management, financial crime, payments risk, or related disciplines within financial services, fintech, banking, or payment institutions. Significant experience in a senior management or leadership role with responsibility for fraud oversight and governance. Experience operating within a second-line risk, compliance, oversight, assurance, or control-testing function. Strong understanding of fraud typologies relevant to payments and digital financial services, including payment fraud and authorised push payment (APP) fraud. Experience developing, implementing, or overseeing fraud risk frameworks, risk assessments, and control environments. Experience conducting quality assurance reviews, control testing, or oversight of fraud investigations and operational fraud processes. Strong analytical capability with experience interpreting fraud data, identifying trends, and assessing control effectiveness. Experience with fraud detection platforms, transaction monitoring systems, or fraud rule engines is advantageous. Excellent stakeholder management skills, including the ability to provide constructive challenge while maintaining collaborative relationships. Strong written and verbal communication skills with experience presenting risk insights to senior management and governance forums. Ability to operate effectively in a fast-paced and evolving environment. Strong organisational skills with the ability to manage competing priorities and deadlines. Experience coaching, mentoring, and delivering training to colleagues and stakeholders. Strong problem-solving skills, attention to detail, and commercial awareness. Excellent interpersonal and relationship-building skills. Benefits Annual professional development and training allowance. Cycle-to-work and travel support schemes. Fitness and wellbeing allowance. Employee discount platform. Competitive pension scheme. Private health, dental, and life insurance. Complimentary office refreshments and regular social events. Generous annual leave entitlement, including public holidays, birthday leave, and volunteering days.

  Reports to: Head of Marketing Type: Full-time | Hybrid Location: Malta, Malaga, Marbella Pentasia are supporting an iGaming technology provider in their search for an CRM Engagement Lead to join one of their offices in Malta, Malaga or Marbella. In this role, you will lead end-to-end CRM customer engagement by defining strategy, managing a multi-functional team, and delivering data-driven campaigns and segmentation to drive retention, personalisation, and revenue growth.   Role Objective This role will drive customer retention, engagement, and lifetime value by unifying CRM activities under a clear strategy, leading a high-performing team, and delivering data-driven, targeted customer campaigns.   Core Responsibilities  Lead and manage the Customer Engagement team within CRM, ensuring alignment across automation, campaign management, VIP, and specialist functions. Develop and execute a comprehensive CRM strategy to improve customer engagement, retention, and revenue. Oversee customer segmentation, triggered communications, and mass campaign execution. Plan and coordinate campaigns across multiple brands and customer segments. Ensure VIP and high-value customer communications are personalised, timely, and impactful. Utilise CRM tools to streamline operations, enhance segmentation, drive innovation, and monitor campaign performance. Track KPIs, analyse results, and continuously optimise performance. Ensure compliance with data protection, privacy, and relevant regulatory requirements. Collaborate with cross-functional teams such as Content, Design, Product, and Data to maximise engagement and return on investment.   Experience / Requirements Degree in Marketing, Business, or a related field (preferred). Strong organisational, problem-solving, and multitasking skills. Minimum 3+ years’ experience in CRM, marketing automation, or customer engagement leadership. Proven experience managing CRM teams, including campaign and specialist roles. Strong knowledge of CRM platforms (experience with advanced platforms is advantageous). Excellent analytical skills with a data-driven mindset. Strong leadership and stakeholder management capabilities. Excellent communication and collaboration skills.   Preferred Qualifications Experience in fast-paced, high-volume digital industries. Strong understanding of customer segmentation, personalisation, and lifecycle marketing. Experience managing VIP or high-value customer programmes.   Key Competencies Strategic thinking with strong execution focus Results-driven and performance-oriented Ability to balance operational delivery with long-term strategy Adaptable problem-solver in fast-paced environments   What We Offer Competitive salary Health and wellbeing benefits On-site perks Team events and social activities Learning and development opportunities Positive and collaborative working environment   For a confidential conversation please apply and get in touch - bryan.enriquez@pentasia.com

Established international iGaming company on the lookout for Customer Service Specialist (Swedish Speaking) Form part of an international iGaming company Chance to kickstart your career with growth opportunities   Location: Malta Workplace: Hybrid   Your Role: Assist customers via live chat, email, and phone, providing timely and effective support. Take ownership of more complex issues, ensuring they are resolved efficiently. Collaborate with internal teams and external partners to resolve customer concerns. Process KYC verification and enhanced due diligence when necessary. Review and approve withdrawal requests in line with security protocols. Conduct daily security checks to monitor new accounts and transactions. Analyze customer interactions and provide feedback to improve services and self-help resources. Support CX initiatives by contributing insights on customer trends and system improvements. Handle additional tasks as required by the Customer Experience Management team.   What You Bring: Fluent Swedish (spoken and written) with strong communication skills. Interest in sports and casino is a plus. Analytical mindset and problem-solving abilities. Ability to work flexible shifts, including night shifts. Previous customer service experience is an advantage. Strong multitasking skills and ability to work in a fast-paced environment.   What’s in It for You? Competitive salary of €26K + Bonus Relocation support Quarterly team events and weekly company socials Hybrid work setup with a home-office setup allowance Work remotely from anywhere yearly benefit Wellbeing allowance Private health insurance with dental coverage

Senior Accountant Hybrid - Malta Full Time Im supporting a growing iGaming company in Malta, looking for a Senior Accountant to join a friendly team   This is an excellent opportunity for a qualified accountant looking to gain broad exposure across the finance function while working closely with senior management. Are you - ? Are ACCA, MIA or similarly qualified ? Have 4+ years of external audit experience ? Ideally trained with the BIG4 ? Are highly proficient in Excel ? Have NetSuite and/or iGaming experience (advantageous)   What's on offer? • Competitive salary + benefits • Hybrid working model • Strong career progression opportunities • A collaborative and high-performing finance team   If this sounds like you, or someone in your network, lets chat !