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Role Overview The Head of Product will be responsible for defining and driving the product vision, strategy, and execution, ensuring strong alignment between business objectives, user needs, and local market dynamics. This role will lead the Product team and act as a key strategic partner across Engineering, Design, Data, and senior stakeholders. Key Responsibilities Define and clearly communicate the product vision and long-term strategy, aligned with business goals and the Brazilian market context. Own and prioritize the product roadmap based on impact, data insights, user feedback, and market opportunities. Lead, mentor, and scale a team of Product Managers and Product Owners, fostering high performance and strong product thinking. Partner closely with Engineering, Design, and Data teams to ensure high-quality, timely, and scalable product delivery. Translate business objectives and strategic initiatives into clear, actionable, and well-structured product requirements. Drive product decisions through metrics, experimentation, A/B testing, and continuous learning. Define, track, and optimize key product KPIs, including adoption, retention, conversion, revenue, and engagement. Promote a strong culture of discovery, experimentation, and continuous improvement across the product organization. Act as an internal reference and thought leader for product strategy, discovery, and user experience best practices. Collaborate with key stakeholders to align priorities, manage expectations, and ensure measurable business outcomes. Preferred Qualifications Previous experience in FinTech or high-growth B2C marketplaces within LATAM. Strong hands-on experience with product tools such as Jira and data platforms like Looker or Tableau. Deep understanding of iGaming platforms and experience working with third-party providers. Excellent written and verbal communication skills, with the ability to influence and align cross-functional teams. Advanced or fluent English, as the role requires leading meetings and daily interactions in English.

About the Role A growing international betting operator is seeking a results-driven and highly structured Deputy Operations Manager to support the expansion of their retail sports betting operations in Brazil. Based in João Pessoa, this leadership position will play a critical role in implementing operational strategies, managing cross-functional support teams, and ensuring consistent service delivery across multiple sites. The role combines oversight of technology deployment, logistics, procurement, facilities, compliance, and security operations in a fast-paced and regulated industry. Main Responsibilities: Operational Leadership & Execution Assist in executing the national operational roadmap under the guidance of senior leadership. Manage daily operations across retail locations, including POS, agent networks, and kiosks. Supervise infrastructure setup and ensure systems and devices operate efficiently at all sites. Coordinate interdepartmental efforts to align with business goals and maintain continuity. Technology & Systems Integration Oversee local deployment of technical solutions and platforms. Lead integrations with payment providers, CPF verification systems, and compliance APIs. Ensure systems meet national standards and regulatory certifications (e.g., GLI 13/16/33, LOTEP). Monitor system reliability, data integrity, and uptime across operational platforms. Procurement, Logistics & Import Operations Lead end-to-end logistics, from supplier management and purchasing to customs compliance. Authorize procurement activities within established approval frameworks. Handle supplier negotiations to secure cost-effective, high-quality services. Manage importation processes, ensuring all materials meet legal and regulatory standards. Inventory, Warehousing & Dispatch Monitor inventory levels and material flow across all operational hubs. Enforce warehouse protocols for receiving, storing, and distributing goods. Maintain accurate records and traceability for stock and movement control. Fleet, Facilities & Maintenance Oversee vehicle availability, usage, and preventive maintenance for operational fleets. Supervise construction, renovation, and ongoing maintenance of physical locations. Manage upkeep of generators, HVAC systems, power supply, and core IT infrastructure. Ensure contractors meet quality, time, and cost expectations. Safety, Security & Risk Mitigation Lead on-site physical security efforts, including guards, access control, and patrols. Ensure adherence to fire safety and workplace safety standards. Respond to and document incidents related to theft, vandalism, or other safety breaches. Conduct regular audits of safety protocols and asset protection measures. Compliance & Internal Controls Enforce operational policies aligned with AML, KYC, LGPD, and internal control standards. Support audits by providing necessary operational records and data. Track and report performance metrics around operational efficiency and system uptime. Generate detailed reports for leadership and headquarters. Team Leadership & Development Supervise cross-functional teams in operations, logistics, security, and maintenance. Collaborate with HR to address staffing needs, performance management, and training. Foster a culture of accountability, safety, and continuous process improvement. Desired Experience: Bachelor's degree in Engineering, Supply Chain, IT, Business, or a related discipline. Minimum of 7 years’ experience in operations or logistics, ideally in gaming, fintech, retail, or similarly regulated sectors. Demonstrated success managing import processes, supplier relations, and inventory systems. Hands-on experience with rolling out technology solutions and managing infrastructure in the field. Familiarity with Brazilian compliance standards including LOTEP, LGPD, AML/KYC, and GLI certifications. Strong financial skills with a focus on budget control and cost efficiency. Fluent in both Portuguese and English. Proven leadership ability and organizational skills in a multi-site, fast-growth environment. Highly detail-oriented, execution-focused, and adaptable under pressure.

About the Role: This position is for a proactive and operational Marketing Executive to join a team located in João Pessoa, Brazil. The company operates in the sports betting and gaming sector and is building its presence in a new market. The role involves close collaboration with international marketing teams, focusing on adapting and executing strategic campaigns tailored for the local market. The ideal candidate will bring hands-on marketing experience, a digital mindset, and a readiness to contribute to both online and offline initiatives. This opportunity offers exposure to a dynamic industry and a fast-growing team with potential for professional development. Main Responsibilities: Implement and localize the group's overarching marketing strategies to suit the Brazilian market Develop and roll out local marketing plans covering media, content, partnerships, and brand activations Lead production and delivery of campaigns across social media, digital platforms, and offline channels Manage internal and external stakeholders including creative teams, agencies, and partners Create engaging brand content and sports-related activations for the local audience Track, measure, and optimize campaign performance in line with business KPIs Serve as the on-site marketing execution lead and provide regular updates to senior leadership Coordinate cross-functionally with operations and commercial departments Desired Experience: Bachelor's degree in Marketing, Communications, Business, or a related area Between 2 and 4 years of marketing experience, preferably including events or promotional campaigns Demonstrated ability to execute and manage marketing campaigns from planning to delivery A strong digital background with interest in offline brand activations Hands-on, organized, and capable of managing multiple stakeholders and deadlines Fluent in Portuguese and English (French is considered a plus, but not required)

About the Role We are looking for a Programmatic Media Buyer to plan, execute, and optimize data-driven digital advertising campaigns across programmatic channels. This role requires a strong analytical mindset, hands-on experience with ad tech platforms, and the ability to collaborate closely with internal and external stakeholders to deliver measurable performance results. You will be responsible for managing the full lifecycle of programmatic campaigns, from strategy and setup to optimization, reporting, and continuous improvement, ensuring efficiency, scalability, and alignment with business objectives. Key Responsibilities Collaborate with internal teams and stakeholders to develop comprehensive programmatic media buying strategies, including ad formats, audience targeting, SSP selection, bidding logic, and budget allocation. Plan, execute, and manage programmatic campaigns across multiple ad tech platforms, ensuring best practices in setup, tracking, and delivery. Launch and optimize campaigns by actively managing bids, win rates, CPMs, pacing, and inventory quality to achieve predefined performance goals. Monitor live campaigns daily, making real-time adjustments to improve delivery, optimize toward CPI/CPA targets, and ensure budget efficiency. Identify performance trends, uncover optimization opportunities, and iterate on strategies based on data insights and campaign results. Troubleshoot campaign issues related to delivery, tracking, creatives, targeting, or performance, ensuring minimal disruption and maximum efficiency. Prepare and present clear, structured, and insightful performance reports, highlighting results, learnings, and the business impact of programmatic efforts. Maintain strong relationships with partners, platforms, and vendors, including negotiating rates, inventory access, and campaign conditions when needed. Ensure accuracy and attention to detail across campaign setup, QA processes, tracking implementation, and reporting. Requirements Bachelor’s degree in Marketing, Advertising, Business, or a related field (preferred, but not mandatory with relevant experience). Minimum of 2 years of hands-on experience in programmatic advertising or media buying roles. Strong understanding of programmatic buying concepts, including DSPs, SSPs, RTB, bidding strategies, and performance metrics. Excellent written and verbal communication skills, with the ability to explain complex programmatic concepts to both technical and non-technical stakeholders. Proven negotiation skills and experience working with vendors, platforms, or media partners. High level of attention to detail to ensure accurate execution, measurement, and reporting. Ability to manage multiple campaigns simultaneously, prioritize tasks, and meet tight deadlines in a fast-paced environment. Strong analytical and problem-solving skills, with a data-driven approach to decision-making and optimization. Nice to Have Experience working with multiple DSPs and ad tech platforms. Familiarity with performance-driven KPIs such as CPA, CPI, ROAS, and LTV. Experience in industries such as iGaming, e-commerce, fintech, or mobile apps. Comfort working in agile, performance-oriented teams. What We Offer A dynamic, performance-driven environment with room for growth and ownership. Exposure to complex, high-scale programmatic campaigns. Collaboration with cross-functional teams and senior stakeholders. Competitive compensation aligned with experience and performance.

About the Role We are looking for a Senior People Operations professional to own and manage core HR operations across multiple employment structures in a fast-paced, global, and distributed environment. This role is critical to ensuring accurate payroll execution, regulatory compliance, smooth employee lifecycle management, and a strong employee experience. You will act as a key point of contact between employees, leadership, legal partners, and external providers, ensuring people operations run efficiently, compliantly, and at scale. Key Responsibilities Manage end-to-end payroll operations across multiple employment models, including EOR, pro labore, PJ, contractors, and CLT (when applicable), ensuring accuracy, compliance, and on-time payments. Coordinate payroll processes with internal stakeholders, legal teams, accounting, and external payroll providers. Own and maintain HR systems and tools, including HRIS platforms (e.g., BambooHR), Slack workflows, and reporting via Excel and Google Sheets. Support and manage expatriate operations, including onboarding, offboarding, documentation, and lifecycle management. Administer employee benefits, including medical insurance, NR1 compliance, transportation allowance, meal and food vouchers, and other applicable benefits. Manage time and attendance processes, including electronic time tracking systems, ensuring data accuracy and policy adherence. Ensure compliance with local labor laws, tax regulations, and internal policies across different employment structures. Act as a trusted partner for employees, responding to HR-related questions with clarity, discretion, and professionalism. Lead and participate in meetings in English with global stakeholders, vendors, and leadership teams. Continuously improve people operations processes, documentation, and workflows to support company growth and scalability. Requirements Bachelor’s degree in Human Resources, Business Administration, or a related field. Minimum of 2 years of experience in HR or People Operations roles, with strong exposure to payroll and compliance. Proven experience managing payroll across multiple employment structures (EOR, PJ, contractors, pro labore, etc.). Solid knowledge of HRIS platforms and operational tools such as BambooHR, Excel, Google Sheets, and Slack (experience with Deel is a strong plus). Strong understanding of expatriate operations and employee lifecycle management. Hands-on experience with benefits administration and time & attendance systems. Excellent written and verbal communication skills. Advanced or fluent English, as the role involves daily communication and meetings in English. Strong organizational skills, attention to detail, and ability to manage multiple priorities in a dynamic environment. Nice to Have Experience working in a high-growth startup or global/distributed company. Familiarity with international payroll, cross-border compliance, and remote-first operations. Process improvement mindset with experience scaling HR operations. What We Offer Competitive salary aligned with seniority and responsibilities Exposure to global HR operations and international stakeholders. Opportunity to build and scale people operations in a growing organization. Collaborative, transparent, and fast-paced work environment.

About the Role A fast-expanding organisation in the iGaming sector is seeking an experienced Operations Manager – Customer Service to lead the launch and ongoing management of its in-house support center in Lima. This is a high-impact role that combines strategic leadership with operational execution, offering the opportunity to shape customer service delivery across multiple digital channels. The selected individual will be responsible for aligning frontline teams with performance standards, building a strong internal culture, and driving continuous improvement in a regulated and fast-paced environment. This position serves as a key link between leadership, operational teams, and the end-user experience, using data-driven insights to elevate service delivery and customer satisfaction. This is a unique opportunity to help build and scale a customer-focused operation from the ground up while contributing directly to customer experience, team development, and operational efficiency. Main Responsibilities: Customer Service Leadership: Oversee daily customer support operations across all active channels, including live chat, email, WhatsApp, and formal dispute resolution. Ensure that all activities meet internal service level targets and comply with relevant regulatory standards. KPI Management & Performance Oversight: Monitor and analyze essential metrics such as Service Level (SL), Average Handle Time (AHT), First Contact Resolution (FCR), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and overall productivity. Lead structured reviews (weekly, monthly, quarterly) and proactively address underperformance. Team Leadership & Development: Lead and coach a team of Team Leaders, Quality Assurance (QA) specialists, and Training personnel. Drive a culture of continuous development through one-on-one coaching, performance plans, calibrations, and skills assessments. Workforce Planning: Manage forecasting, scheduling, shrinkage planning, adherence tracking, and real-time monitoring to ensure efficient resource allocation across all shifts. Adjust staffing levels and distribution as needed based on customer demand and live data. Customer Experience Optimization: Identify pain points and friction in the customer journey. Use insights from CSAT, NPS, and FCR to revise scripts, workflows, and service strategies in order to boost resolution speed and user satisfaction. Operational Excellence & Continuous Improvement: Drive improvement sprints to close performance gaps and implement scalable solutions. Collaborate with internal stakeholders (Product, Tech, Compliance) to streamline workflows and introduce operational efficiencies. Regulatory Compliance & Data Protection: Ensure full compliance with local laws, specifically Law Nº 29733 (Peru’s Personal Data Protection Law), and follow internal data security standards. Prior experience with COPC standards is considered an advantage. Stakeholder Collaboration: Liaise with internal teams and other business units to resolve systemic issues, create root cause analyses, and propose detailed improvement plans. Reporting & Analysis: Prepare and present executive-level reporting, including incident reviews, performance summaries, and actionable insights to support strategic decision-making. Tool & System Validation: Participate in the testing and feedback process for customer service platforms and tools to ensure reliability, usability, and alignment with business needs. Desired Experience: Leadership Background: A minimum of 5 years in a managerial role within customer service or contact center environments, preferably within high-volume industries such as iGaming, technology, or regulated services. Team Management: Proven ability to lead diverse customer operations teams, including supervisors, QA professionals, and training staff, while managing multiple service channels or campaigns. Analytical Skills: Strong data analysis capabilities with hands-on experience in Excel; familiarity with Power BI is considered a plus. Operational Knowledge: Deep understanding of workforce management principles, service quality methodologies, and structured training programs. Technology & Tools: Experience using service platforms such as Zendesk, Jira, and Google Workspace is advantageous. Language Skills: Spanish – Native level (mandatory) English – Advanced or fluent (required for cross-regional collaboration) Portuguese – Intermediate level is a plus Regulatory Understanding: Good working knowledge of Peruvian labor regulations and Law Nº 29733 relating to data privacy and protection. Work Flexibility: Willingness to work rotating shifts, with occasional weekend coverage based on operational requirements. Education: Degree or ongoing studies in Business Administration, Engineering, IT, or a related field.

About the Role We are looking for a highly skilled and strategic Paid Media Manager at a mid-senior level to lead and optimise paid media initiatives across major platforms. This remote role requires flexibility to work US hours as needed and a strong ability to drive growth through innovative media buying strategies. The ideal candidate will bring advanced experience in iGaming and sports betting, with a proven ability to manage large budgets and deliver exceptional ROI. Key Responsibilities · Develop and execute high-level paid media strategies across Facebook, Snapchat, Google Ads, and other relevant platforms. · Lead campaign planning, optimisation, and performance analysis to achieve aggressive acquisition and retention goals. · Manage significant budgets effectively, ensuring maximum ROI and cost efficiency. · Provide strategic insights and recommendations to senior stakeholders based on data-driven analysis. · Mentor and guide junior team members, fostering a culture of excellence and innovation. · Stay ahead of industry trends, platform updates, and emerging technologies to maintain competitive advantage. Requirements · 5+ years of experience in paid media buying within iGaming and/or sports betting. · Demonstrated success in managing large-scale campaigns and budgets across Facebook, Snapchat, and Google Ads. · Strong strategic thinking and leadership capabilities. · Advanced analytical skills with expertise in performance reporting and optimisation. · Excellent communication and stakeholder management skills. · Experience with US market campaigns is highly preferred. · Ability to work independently in a remote environment and align with US time zones. What We Offer · Competitive salary · Opportunity to lead impactful campaigns in a fast-growing, innovative environment. · Flexible remote working setup with global exposure. Ready to take the next step in your career? Apply now and join a team that’s redefining the future of social gaming.

Job Title: Head of Software Development Location: Erbil, Iraq Type: Full-Time Relocation Required About the Role: This senior role is responsible for leading the software development function to support long-term innovation and business success. The position combines technical leadership with strategic planning, team management, and stakeholder collaboration. The successful candidate will oversee a distributed engineering team and must relocate to Erbil to work closely with executive leadership and local teams. Main Responsibilities: Define and execute the software development strategy aligned with business growth. Lead remote and on-site development teams, fostering a high-performance, collaborative culture. Provide architectural oversight and enforce best practices for scalable, secure software delivery. Translate business requirements into technical deliverables in partnership with stakeholders. Deliver complex projects using Agile, Scrum, or hybrid methodologies. Promote continuous learning, technical innovation, and cross-location collaboration. Manage department budgets, resources, and vendor relationships to ensure cost-effective operations. Desired Experience: Over 8 years in software development, with a minimum of 5 years in a leadership role. Strong experience with remote and hybrid team structures. Advanced technical knowledge in system design and scalable architectures. Proven track record in project delivery and stakeholder communication. Bachelor’s degree in Computer Science, Software Engineering, or a related field (Master’s preferred). English fluency required. Willingness to relocate to Erbil is essential.

Pentasia is actively looking for Game Hosts/Presenters (Relocation to Armenia)! The Company: Our client is currently seeking enthusiastic, motivated, and dynamic individuals to join their team as Game Hosts/Presenters in the Sales and Business Development department, on-site in Armenia. In this role, you will be responsible for overseeing and facilitating various games while maintaining a high level of professionalism and ensuring exceptional customer service.   If you enjoy engaging with people and thrive in a camera-friendly environment, then this exciting opportunity is tailor-made for you!   Responsibilities: Conduct games in accordance with established procedures, ensuring a smooth and enjoyable experience for participants (don't worry, you will receive complete training for the role!) Engage with players through verbal interaction in the game chat, providing guidance and support as needed. Demonstrate honesty and accuracy in all aspects of game presentation. Attend mandatory meetings and training sessions as required. Adhere to designated work schedules and dress code standards. Always uphold the highest professional standards.   Required Qualifications: Fluent in spoken and written Portuguese and English. Strong sense of responsibility and attention to detail. Presentable appearance and grooming. Passion for delivering exceptional customer service. Willingness to work flexible hours, including night shifts, weekends, and public holidays. Benefits and offer: Salary NET $1,000 + incentives. Relocation with Visa assistance. Performance-based bonuses. Company accommodation. Medical insurance coverage. Access to free language courses. Teambuilding activities and corporate events. Complimentary tea, coffee, and refreshments. Flexible working schedule. Free parking facilities. Privilege card for additional perks. Corporate gym access.

Shift Supervisor Department: Customer Operations Type: Full-time - CLT About the Role This role is central to delivering high-quality customer service within a 24/7 operational environment in the iGaming and digital entertainment industry. The Shift Supervisor is responsible for leading the support team during their shift, ensuring that customer issues are resolved promptly and service levels are maintained. The position requires strong leadership, the ability to manage escalations, and a solid understanding of support operations in a fast-paced setting. Main Responsibilities Supervise customer operations during scheduled shifts, with a focus on live SLA monitoring, identifying service disruptions, and recognizing trends. Act as the primary point of support for agents, providing guidance, answering questions, and coaching during the shift. Manage escalated customer issues, including those related to payments, KYC, VIP services, affiliate matters, and technical cases. Assist with handling support tickets during peak demand or when team coverage is low. Ensure all escalations are managed in line with the company’s 24/7 escalation procedures. Collaborate with other departments such as product, tech, and marketing to resolve multi-faceted customer issues. Support the distribution and implementation of updated training materials, tools, and process documentation. Desired Experience Experience in a supervisory or leadership role within a customer support environment, ideally in iGaming, fintech, or digital entertainment. Skilled in coaching and developing customer service teams. Strong knowledge of support processes, quality monitoring, and performance tracking. Comfortable making quick decisions and resolving urgent, high-impact support issues. Excellent communication and interpersonal skills. Project coordination or cross-functional team experience is considered an advantage, though not required. Key Attributes Confident and supportive leadership style. Calm under pressure with a proactive, solution-focused mindset. Strong customer focus and dedication to service excellence. Committed to ongoing personal and team development.