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CRM SPECIALIST - iGaming ? Location: São Paulo, Brazil – On-site We are looking for an experienced CRM Specialist to support CRM strategy, lifecycle marketing, retention, and customer engagement for the Brazilian market. Key Responsibilities - Execute CRM campaigns across the customer lifecycle, from onboarding to retention and reactivation. - Plan and manage CRM calendars, campaigns, segmentation, and personalized communications. - Build and optimize automated customer journeys and trigger-based campaigns. - Manage campaigns across Email, Push Notifications, SMS, WhatsApp, and In-app Messaging. - Support strategies focused on retention, reactivation, engagement, and customer lifetime value (LTV). - Monitor campaign performance and identify opportunities for optimization. - Conduct A/B testing and implement improvements based on campaign results. - Work closely with Product, Operations, VIP, Risk, Data, UX, and Compliance teams. - Ensure all CRM campaigns comply with regulatory and responsible gaming requirements.   Requirements - 2+ years of experience in CRM, retention, lifecycle marketing, customer engagement, or a similar role. - Hands-on experience with Email, Push Notifications, SMS, WhatsApp, and/or In-app Messaging. - Experience with customer segmentation, campaign execution, and automated journeys. - Strong analytical skills and ability to work with CRM performance data. - Experience with onboarding, first deposit, first bet, retention, reactivation, or VIP campaigns. - Good organizational and project management skills. - Professional English communication skills.   Nice to Have - Experience in iGaming, online casino, sports betting, fintech, e-commerce, or other high-frequency digital products. - Knowledge of gamification and retention mechanics such as cashback, loyalty programs, tournaments, missions, and challenges. - Experience with CRM automation platforms, CDPs, BI/reporting tools, and basic SQL. - Experience working with bonuses, incentives, VIP customers, and regulated markets.

LATAM BUSINESS DEVELOPMENT – SPANISH SPEAKER Overview: Our client, a growing international iGaming company, is seeking an experienced Business Development professional to drive commercial growth across the LATAM market. This role is ideal for someone with an established network within the LATAM iGaming industry, strong relationships with operators and aggregators, and a proven track record in selling casino content, sportsbook, or gaming solutions. Key Responsibilities: Develop and pursue new business opportunities across the LATAM iGaming market Build and maintain strong relationships with operators, aggregators, and strategic partners Drive revenue growth and achieve commercial targets Negotiate commercial terms and partnership agreements Manage the sales pipeline and maintain accurate CRM records Coordinate game launches and promotional initiatives with internal teams Monitor market trends, competitor activity, and player preferences across LATAM Represent the company at international iGaming events and industry exhibitions Prepare sales forecasts, business reports, and market updates Support the company's strategic expansion across LATAM Requirements: 2–3+ years of Business Development or Sales experience within the iGaming industry Strong existing network across the LATAM online gaming market Established relationships with LATAM operators and/or aggregators Experience selling casino content, sportsbook solutions, gaming platforms, or similar products Strong negotiation, communication, and presentation skills Fluent in Spanish and English Commercially driven and results-oriented mindset Willingness to travel internationally for business and industry events Good understanding of LATAM player preferences, market dynamics, and regulatory environments Nice to Have: Experience working with multiple LATAM markets Existing relationships with Tier 1 operators or major aggregators Experience attending major iGaming events such as ICE, SBC, GAT, or SiGMA Experience with CRM and sales pipeline management tools Knowledge of emerging iGaming markets and expansion opportunities across LATAM Work Arrangement: Remote International travel required

Junior Market Performance Analyst | LATAM About the Opportunity My client, a leading global iGaming content provider, is looking for a Junior Market Performance Analyst to support commercial performance analysis across multiple regulated and emerging markets in Latin America, including Brazil, Mexico, Colombia, Peru, and Argentina. This is an excellent opportunity for an analytical and commercially minded professional looking to build a career in market intelligence, commercial strategy, and business performance within one of the industry's fastest-growing sectors. Working closely with Commercial, Product, Regional Games, Strategy, and Compliance teams, you'll help transform market data into meaningful insights, monitor regional performance, and support strategic decision-making across the LATAM business. Ideal for someone who enjoys working with data, market research, and commercial analysis while developing expertise in one of the world's most exciting regulated gaming markets. Key Responsibilities Support the monitoring and analysis of commercial performance across multiple LATAM markets, identifying trends, opportunities, and emerging market dynamics. Track key performance indicators, including game uptake, content distribution, revenue performance, and overall market trends, helping identify performance gaps and growth opportunities. Assist in gathering, organizing, and maintaining internal and external datasets used for commercial analysis and strategic decision-making. Conduct market research and competitive analysis, consolidating findings into clear, structured reports and actionable insights for internal stakeholders. Monitor regulatory developments across LATAM jurisdictions, including Brazil, Colombia, Argentina, Mexico, Peru, and other emerging markets, maintaining accurate tracking of regulatory updates and public market information. Support forecasting activities and strategic planning initiatives through data collection, analysis, and performance reporting. Prepare regular commercial reports, market intelligence updates, presentations, and dashboards that communicate complex data in a clear and accessible format. Collaborate with Commercial, Product, Marketing, Compliance, and Regional teams to support business initiatives and regional market strategies. Contribute analytical support for game roadmaps, commercial initiatives, and regional growth projects across the LATAM portfolio. What We Are Looking For Bachelor's degree in Business, Economics, Marketing, Statistics, Data Analytics, Finance, or a related field. Internship, academic project, or up to 2 years of experience in market research, commercial analysis, business intelligence, performance analysis, or a related analytical role. Strong interest in commercial analytics, market intelligence, and LATAM business performance. Familiarity with performance metrics, reporting, and data analysis concepts. Advanced Excel skills, including formulas, pivot tables, filtering, and data organization. Experience working with PowerPoint or Google Slides to prepare business presentations. Exposure to BI or analytics tools (Power BI, Tableau, Looker, etc.) is considered a plus. Fluency in English is required for collaboration with international teams. Spanish and/or Portuguese proficiency is highly desirable. Strong analytical thinking with excellent attention to detail. Organized, proactive, and able to manage multiple priorities in a dynamic environment. Strong communication skills with the ability to translate data into clear business insights. Genuine interest in regulated and emerging LATAM gaming markets. What's in it for You Opportunity to join one of the world's leading iGaming content providers. Exposure to commercial strategy and market intelligence across multiple Latin American markets. Hands-on experience supporting regional business growth and strategic decision-making. A collaborative, international, and data-driven working environment. Competitive salary and benefits package. Excellent opportunities for career development within a fast-growing global organization. Flexible and inclusive company culture focused on continuous learning and professional growth.

Recruitment Specialist & HR Operations Assistant Location: São Paulo, Brazil (On-site – 4 days per week) Employment Type: CLT Department: People & Culture / Talent Acquisition About the Role We're looking for a Recruitment Specialist & HR Operations Assistant to join a fast-growing online Casino and support both Talent Acquisition and HR Operations. As the local Recruiter, you'll play a key role in keeping recruitment processes running smoothly while supporting day-to-day HR operations. You'll partner with hiring managers, coordinate interviews, manage candidate communications, support onboarding, and contribute to creating an outstanding candidate and employee experience. This role is ideal for someone who is highly organized, proactive, detail-oriented, and enjoys working in a dynamic, fast-paced environment. Key Responsibilities Coordinate interview scheduling between candidates and hiring managers. Manage candidate communications throughout the recruitment process, including interview invitations, feedback, and rejections. Source candidates through LinkedIn Recruiter and other recruitment platforms. Maintain accurate candidate records and recruitment workflows within the ATS. Partner with hiring managers to ensure an efficient and seamless hiring process. Welcome candidates attending on-site interviews and deliver an excellent candidate experience. Coordinate onboarding activities, including documentation, welcome kits, equipment, and system access. Maintain employee records within the HRIS, ensuring accuracy and confidentiality. Support HR administration, reporting, documentation, and operational projects. Identify opportunities to improve recruitment and HR processes while collaborating with local and global stakeholders. What We're Looking For Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field. 1–3 years of experience in Recruitment Coordination, Talent Acquisition, HR Administration, or a similar People Operations role. Experience coordinating multiple recruitment processes simultaneously. Experience sourcing candidates through LinkedIn Recruiter or similar platforms. Familiarity with ATS and HRIS platforms (Workable and BambooHR are a plus). Native or bilingual Portuguese and advanced English (written and spoken). Excellent organizational, communication, and stakeholder management skills. Ability to manage multiple priorities in a fast-paced environment. A proactive, solutions-oriented mindset with strong attention to detail. Nice to Have Experience working in a fast-growing or international company. Previous experience supporting both Talent Acquisition and HR Operations. Familiarity with Workable, BambooHR, Google Workspace, Slack, and LinkedIn Recruiter. Experience recruiting across Technology, Customer Support, Operations, or Corporate functions. Experience improving recruitment or HR processes. What We Offer Competitive salary and benefits package. Exposure to global Talent Acquisition and HR Operations. Opportunity to contribute to the growth of a fast-growing international company. Collaborative, transparent, and fast-paced work environment. Career development opportunities within an international organization.

The Managing Director – Retail & Digital Gaming will be responsible for the overall strategic, operational, commercial, and financial performance of the company’s omnichannel gaming business. This executive leadership role will oversee the expansion and profitability of retail and digital gaming operations while driving innovation, operational excellence, and sustainable growth. The successful candidate will possess extensive gaming industry experience, strong leadership capabilities, and a proven track record of scaling gaming operations across multiple channels. Business Operations Under Management: The Managing Director will oversee: Video Lottery Terminals (VLTs) Virtual Sports (GoldenRace) Retail Sportsbook Online Sportsbook International Horse Racing Betting Lottery Operations Self-Service Betting Terminals (SSBTs) Omnichannel Gaming Platforms   Key Responsibilities Strategic Growth & Expansion Lead national expansion initiatives. Drive revenue growth and profitability. Develop and execute market penetration strategies. Open and expand new gaming points of sale. Negotiate strategic agreements with major retail chains and commercial partners. Develop and manage franchise opportunities. Identify and launch new gaming products and services. Evaluate and execute acquisitions and mergers. Establish strategic alliances with industry partners. Commercial & Marketing Leadership Customer Relationship Management (CRM) Digital Marketing Strategy Affiliate Programs VIP Programs Customer Loyalty Programs Omnichannel Customer Experience Develop customer acquisition, retention, and monetization strategies across retail and digital channels. Technology & Innovation Leadership Lead technology strategy and implementation across: Online Gaming Platforms Mobile Applications Gaming Terminals Retail Technology Infrastructure Data Analytics & Business Intelligence Manage supplier and technology integrations including: GoldenRace Altenar Evolution Kiron Inspired Entertainment Electronic Payment Providers EGT VLT Systems Additional Gaming and Technology Vendors Operational Execellence Establish and implement Standard Operating Procedures (SOPs). Develop organizational structures to support growth. Implement operational KPIs and reporting systems. Optimize productivity and operational efficiency. Ensure compliance with all gaming regulations and licensing requirements. Build and lead high-performance management teams. Candidate Requirements Professional Experience Required: Minimum 15 years of experience in the gaming industry. Minimum 8 years in a General Manager, Managing Director, CEO, COO, or equivalent executive role. Proven experience managing large-scale gaming operations. Experience managing organizations with 500+ employees preferred. Demonstrated responsibility for P&L exceeding US$50 million. Proven success in national expansion projects. Strong regulatory and compliance experience. Omnichannel gaming experience (Retail + Online). Experience implementing SOPs and operational controls.   Education & Languages Bachelor’s degree required. MBA or relevant postgraduate degree preferred. Fluent English (Mandatory). Fluent Spanish (Mandatory). Leadership Profile The ideal candidate will demonstrate: Strong results orientation. Exceptional leadership and team-building capabilities. Strategic thinking and execution. Data-driven decision-making. Excellent negotiation skills. Commercial and entrepreneurial mindset. Strong analytical capabilities. Growth-oriented mentality. High accountability and ownership. Compensation & Benefits An attractive executive compensation package will include: Competitive executive salary. Annual performance bonus tied to EBITDA. GGR Growth Incentive Bonus. New Point-of-Sale Expansion Bonus. Executive housing allowance for the first 3 months. Company vehicle. Comprehensive medical insurance. Relocation assistance. Long-term incentive opportunities based on company growth and performance.

Customer Support Manager — São Paulo, Brazil We are hiring a Customer Support Manager to join a fast-growing international iGaming company expanding its operations in Brazil. This role will lead and oversee the Customer Support function, ensuring an excellent customer experience while driving team performance, operational efficiency, and continuous improvement across the support operation. Key Responsibilities Manage the day-to-day Customer Support operation. Lead, coach, and develop frontline Customer Support teams. Oversee customer escalations involving payments, account issues, KYC verification, bonuses, and platform-related concerns. Monitor team KPIs, service quality, productivity, response times, and overall operational performance. Establish and maintain high standards for customer service and support quality. Develop and continuously improve Customer Support processes, SOPs, workflows, and operational procedures. Identify opportunities to improve efficiency, customer satisfaction, and team performance. Work closely with Product, CRM, Payments, Compliance, and Tech teams to resolve customer issues and improve the overall customer journey. Support workforce planning, team structure, and operational scaling as the business grows. Provide regular performance updates and operational insights to senior leadership. Requirements 5+ years of experience in Customer Support, Customer Operations, or a related area. At least 2 years of people management experience. Strong experience managing customer-facing teams and high-volume support operations. Experience handling complex customer escalations and operational issues. Strong understanding of Customer Support KPIs, SLAs, productivity, and service quality. Strong analytical, organizational, and problem-solving skills. Experience working in fast-paced and rapidly growing environments. Professional English communication skills. Nice to Have Experience within iGaming, sportsbook, casino, fintech, e-commerce, or digital platforms. Experience with CRM, ticketing, and Customer Support management systems. Experience building, restructuring, or scaling Customer Support teams. Experience working in international or multicultural environments. Familiarity with customer experience and service improvement initiatives. What We're Looking For A hands-on and people-focused leader who can balance customer experience with operational performance. A strong executor who is comfortable working in a fast-paced environment. Someone who is calm under pressure and confident handling complex customer situations. A data-driven and proactive manager with strong attention to detail. An excellent communicator who can collaborate effectively with both local teams and international stakeholders. The Opportunity This is an excellent opportunity to join an international company during a key growth phase and play an important role in building, managing, and scaling the Customer Support operation in Brazil.