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Pentasia is actively looking for Game Hosts/Presenters (Relocation to Armenia)! The Company: Our client is currently seeking enthusiastic, motivated, and dynamic individuals to join their team as Game Hosts/Presenters in the Sales and Business Development department, on-site in Armenia. In this role, you will be responsible for overseeing and facilitating various games while maintaining a high level of professionalism and ensuring exceptional customer service.   If you enjoy engaging with people and thrive in a camera-friendly environment, then this exciting opportunity is tailor-made for you!   Responsibilities: Conduct games in accordance with established procedures, ensuring a smooth and enjoyable experience for participants (don't worry, you will receive complete training for the role!) Engage with players through verbal interaction in the game chat, providing guidance and support as needed. Demonstrate honesty and accuracy in all aspects of game presentation. Attend mandatory meetings and training sessions as required. Adhere to designated work schedules and dress code standards. Always uphold the highest professional standards.   Required Qualifications: Fluent in spoken and written Portuguese and English. Strong sense of responsibility and attention to detail. Presentable appearance and grooming. Passion for delivering exceptional customer service. Willingness to work flexible hours, including night shifts, weekends, and public holidays. Benefits and offer: Salary NET $1,000 + incentives. Relocation with Visa assistance. Performance-based bonuses. Company accommodation. Medical insurance coverage. Access to free language courses. Teambuilding activities and corporate events. Complimentary tea, coffee, and refreshments. Flexible working schedule. Free parking facilities. Privilege card for additional perks. Corporate gym access.

Shift Supervisor Department: Customer Operations Type: Full-time - CLT About the Role This role is central to delivering high-quality customer service within a 24/7 operational environment in the iGaming and digital entertainment industry. The Shift Supervisor is responsible for leading the support team during their shift, ensuring that customer issues are resolved promptly and service levels are maintained. The position requires strong leadership, the ability to manage escalations, and a solid understanding of support operations in a fast-paced setting. Main Responsibilities Supervise customer operations during scheduled shifts, with a focus on live SLA monitoring, identifying service disruptions, and recognizing trends. Act as the primary point of support for agents, providing guidance, answering questions, and coaching during the shift. Manage escalated customer issues, including those related to payments, KYC, VIP services, affiliate matters, and technical cases. Assist with handling support tickets during peak demand or when team coverage is low. Ensure all escalations are managed in line with the company’s 24/7 escalation procedures. Collaborate with other departments such as product, tech, and marketing to resolve multi-faceted customer issues. Support the distribution and implementation of updated training materials, tools, and process documentation. Desired Experience Experience in a supervisory or leadership role within a customer support environment, ideally in iGaming, fintech, or digital entertainment. Skilled in coaching and developing customer service teams. Strong knowledge of support processes, quality monitoring, and performance tracking. Comfortable making quick decisions and resolving urgent, high-impact support issues. Excellent communication and interpersonal skills. Project coordination or cross-functional team experience is considered an advantage, though not required. Key Attributes Confident and supportive leadership style. Calm under pressure with a proactive, solution-focused mindset. Strong customer focus and dedication to service excellence. Committed to ongoing personal and team development.

The Company: This opportunity is with a global turnkey platform provider in the sportsbook and iGaming industry, offering end-to-end technology solutions that enable operators to launch and manage their own betting and gaming brands. The Role: As the Office Manager, you will play a key role in establishing our client’s presence in São Paulo. Since our client doesn’t have an office yet, you will be responsible for identifying and securing a suitable location, managing the setup of the office infrastructure, and ensuring it meets operational and brand standards. You will guide the client through every step of the process, from location selection and vendor management to hiring local staff and overseeing day-to-day operations once the office is up and running. About You: You are an experienced Office Manager with a proven track record of setting up offices from the ground up, managing everything from location selection and vendor coordination to daily operations and team support. You are bilingual in Portuguese and English, able to communicate effectively across local and international teams. Important: This opportunity will start as a remote position under a PJ contract. Once the São Paulo office is established, the role will transition to an on-site position under a CLT contract.