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MARKETING ASSISTANT  Overview Our client, a fast-growing international company, is seeking a highly organized and execution-driven Marketing Assistant to support its marketing operations in Brazil. This role is ideal for someone looking to develop their career in marketing within a dynamic and fast-paced environment, working closely with both local and global teams to ensure campaigns are delivered efficiently and effectively. Key Responsibilities: Support the execution of marketing campaigns across multiple channels Coordinate with internal teams and external partners to ensure timely delivery of activities Assist in tracking campaign performance and preparing reports Manage and organize marketing materials, assets, and documentation Provide administrative support to the marketing team Help ensure alignment between planning and execution of marketing initiatives Support day-to-day operations and ad hoc marketing projects Requirements: Strong organizational skills and attention to detail Execution-focused mindset with the ability to manage multiple tasks simultaneously Good communication and coordination skills Proactive attitude and willingness to learn Ability to work in a fast-paced environment Nice to Have: Previous experience in marketing or administrative roles Exposure to agency environments or marketing teams Familiarity with campaign tracking or reporting tools

ADMIN ASSISTANT Overview Our client, a fast-growing international company, is seeking a highly organized and execution-driven Administrative Assistant to support its office operations in Brazil. This role is ideal for someone who thrives in a dynamic and fast-paced environment, playing a key role in ensuring smooth day-to-day operations while supporting both local and global teams. Key Responsibilities Support daily office administration and operational activities Coordinate logistics such as travel arrangements, meetings, and internal events Act as a point of contact between teams, ensuring smooth communication and alignment Assist in managing office supplies, vendors, and general facilities needs Organize and maintain documents, records, and administrative systems Provide administrative support to leadership and different departments Support ad hoc operational and coordination projects Help ensure efficient execution of internal processes and workflows Requirements Strong organizational skills and high attention to detail Execution-focused mindset with the ability to handle multiple tasks simultaneously Good communication and coordination skills Proactive attitude and problem-solving approach Ability to work in a fast-paced and dynamic environment Previous experience in administrative or office support roles Nice to Have Experience in multinational or international environments Exposure to fast-growing or startup companies Familiarity with office management tools and collaboration platforms (e.g., Google Workspace, Slack)

A leading iGaming company is looking for a Casino Product Owner to drive the development and delivery of casino products across mobile and desktop platforms. In this role, you'll own the product lifecycle (from backlog management to feature release), ensuring a secure, seamless, and engaging player experience worldwide. You'll collaborate closely with engineering, design, QA, and business stakeholders to deliver high-quality, data-driven casino products in a fast-paced and competitive environment. Key responsibilities Own and prioritise the product backlog with clear, actionable requirements Define and execute the casino product roadmap aligned with business objectives Translate business needs into user stories, specifications, and acceptance criteria Collaborate with cross-functional teams to ensure smooth product delivery Manage third-party provider relationships and resolve integration issues Analyse product performance and player behaviour to inform decisions Conduct market and competitor research to identify opportunities Ensure high-quality delivery through testing, validation, and iteration Monitor industry trends, including regulatory changes and emerging technologies Requirements 2+ years of experience as a Product Owner or Product Manager in Casino iGaming Strong understanding of casino platforms, game mechanics, and player behaviour Experience with third-party integrations, including Casino Aggregators Proven track record of delivering products across the full lifecycle Strong analytical skills with a data-driven approach to decision making Experience working in Agile environments (Jira, Confluence, or similar tools) Excellent communication and stakeholder management skills Programming experience in any language is a plus Fluent English (written and spoken)

Role: Payments Manager Hybrid - Full time  A leader in iGaming is on the lookout for a Payments Manager on Malta. You will take responsibility for global duties, supporting Heads of Payments based in Serbia, Cyprus, developing relationships with PSPs, negotiating, travelling and more. Reporting to the Operations Director. Responsibilities: Overseeing day-to-day payment operations, including processing player deposits and withdrawals across various methods (cards, e-wallets, crypto). Ensuring the highest possible payment success rates by monitoring reliability and fixing failure patterns. Managing multi-currency operations. Handling high-level or escalated payment disputes and complaints. PSP & Vendor Relationships: Sourcing, onboarding, and integrating new Payment Service Providers (PSPs) and alternative payment methods (APMs). Negotiating commercial terms, fees, and service agreements with payment partners. Monitoring SLA (Service Level Agreement) performance to ensure timely settlements. Fraud Prevention & Compliance: Ensuring compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations. Working with fraud teams to identify, analyse, and mitigate fraudulent transactions. Staying updated on evolving financial regulations (e.g., PSD2, GDPR) across different jurisdictions. Analysis & Reporting: Analysing payment trends, including volumes, success rates, and transaction costs. Generating reports for senior management on payment performance and KPIs. Reconciling monthly payments and managing aged receivables. Technical Integration & Optimization: Collaborating with technical teams to optimize payment routing strategies. Testing new payment integrations and troubleshooting issues in the checkout  

Market Manager - Arabic Speaking Hybrid, Malta   About the Role We are launching a new online casino and sports betting brand aimed at Arabic-speaking customers, with a primary focus on the GCC region and the potential to expand into other Arabic-speaking markets. This is a true zero-to-one opportunity. We are looking for a Market Manager to be the cornerstone of this brand - the person who takes it from an idea to a living, growing business. You will own the day-to-day development of the brand across acquisition, promotions, customer support, and site operations, working closely with our central functions (product, customer support, design, payments, and CRM) to bring everything together. This role is ideal for someone entrepreneurial who wants the autonomy of building a brand from scratch, with the backing, infrastructure, and resources of an established operator behind them.   What You'll Do Own the brand’s Arabic voice, positioning, and content Drive customer acquisition with internal teams and partners Plan and execute promotions and CRM campaigns Manage site content, localisation, and user experience Support Arabic-speaking customers in the early phase Track performance and optimise key KPIs (acquisition, retention, NGR)   Who You Are  Fluent in Arabic and English Experience in iGaming (casino, sportsbook, or both) Hands-on and entrepreneurial - comfortable building from scratch Able to balance strategy and execution Based in Malta or open to relocating   Nice To Have  Knowledge of GCC markets Experience with affiliates / partnerships Background in launching new brands or markets   If you are an Arabic speaker with experience in the iGaming industry working as a Marketing Manager and looking for a unique opportunity to build a brand from scratch then Apply Now or email me directly at: chrysavgi.patera@pentasia.com

An established iGaming business is looking to hire a Head of Fraud and Payments. The successful candidate will be responsible for a comprehensive audit of all existing fraud and payments rules, processes, and tool configurations, identify gaps and inefficiencies, and drive both the redesign and the end-to-end implementation of improvements. This means digging deep to gain misunderstanding of the domain and rolling up their sleeves alongside the team - actively verifying that rules are correctly configured in the tools, that processes are documented and followed on the floor, and that changes are implemented as intended.  Main Duties & Responsibilities:   Conduct a thorough, end-to-end audit of all existing fraud and payments rules, processes, workflows, and tool configurations Design an improvement plan that prioritizes low hanging fruits and the 20% of effort with 80% of value. Ensure every change is fully implemented and working before sign-off — not just documented Build a function that is not dependent on any one individual: clear rules, well-documented processes, and a team that is developed to operate with increasing autonomy Personally validate rules and process changes directly within fraud and payments tools, checking that configurations are correct, that logic fires as expected, and that the team’s day-to-day operational experience reflects the intended design Work hands-on alongside the Fraud and Payments teams on a day-to-day basis — close enough to understand what is happening operationally, not just what is being reported Manage and develop the Managers and Team Leads: set clear expectations, give regular direct feedback, and build their capability to make sound decisions independently Conduct fraud risk assessments on existing and future business streams, taking personal ownership of the quality and depth of findings rather than delegating conclusions and actions Manage operational resourcing of current and future Fraud and Payments teams, ensuring capacity and capability are matched to business needs  Work closely with AML, CS, Compliance and other departments — contribute actively to resolving shared challenges or opportunities, not just act as a point of escalation Skills & Qualifications:   Pragmatic and resourceful — focused on what works, not on what looks good on paper Able to simplify complex processes and produce clear, structured guidance the team can follow Willing to do the work personally, not just direct others to do it Excellent communication skills both verbally and written Comfortable making trade-off decisions and taking calculated risks Detail-oriented and thorough — not satisfied with surface-level explanations or assumptions that have not been tested Direct, hands-on experience with fraud and risk tools: has personally configured rules, tested logic, and reviewed queues — not only managed people who do Organisational skills and ability to work on own initiative. Committed to developing their team: builds capability and frameworks over time so that people become more independent, not more reliant on the manager Strong analytical capabilities Combines structured thinking with a practical eye: able to design a process correctly and verify that it works as intended in practice Knowledge & Experience:   5+ years of experience in a risk management, fraud investigation, fraud operations, risk operations or similar role Previous manager-level experience in a Fraud/Risk/AML role from within gaming, with a demonstrable track record of staying hands-on with tools and processes rather than managing purely at a distance Experience writing effective manuals and guidance Proficiency in using Microsoft Office Suite Benefits: Private Health Insurance Monthly Fitness Subsidy

We are looking for a Head of AI to lead the rollout of Generative AI initiatives across a global organization. This role is focused on turning AI opportunities into practical, production-ready solutions that deliver measurable business value. Main Responsibilities: Lead a cross-functional Gen AI team, setting priorities, removing blockers, and ensuring delivery. Own and manage the Gen AI adoption roadmap from idea generation to production rollout. Assess and prioritize AI use cases based on business value, feasibility, and implementation effort. Make informed technical decisions around LLMs, RAG, AI agents, enterprise AI platforms, build-vs-buy options, and production readiness. Coordinate stakeholders, dependencies, risks, and delivery timelines across multiple teams. Report progress, outcomes, and ROI to senior stakeholders. Lead change management and adoption strategies to ensure AI solutions are successfully embedded across the business. Desired experience: Strong practical understanding of AI/ML and Generative AI technologies. Technology delivery experience, including AI/ML or complex technical projects delivered into production. Experience leading technology adoption and change management in complex organizations. Familiarity with LLMs, prompt engineering, RAG, AI agents, and enterprise AI platforms. Strong stakeholder management, communication, prioritization, and decision-making skills. Delivery-first mindset with a focus on shipping working solutions.  

Title: CRM Coordinator Location: Copenhagen, Denmark (Hybrid) Salary: Competitive (Depending on Experience) Pentasia are supporting an industry leading Crypto Casino in their search for a CRM Coordinator to join their team in Copenhagen. The successful candidate will plan, deliver, and optimise Danish-language CRM campaigns across email and SMS to drive customer engagement, retention, and customer lifetime value, while analysing performance and collaborating with marketing and acquisition teams to deliver targeted, data-driven communications that support commercial growth.     Role and Responsibilities Coordinate all Danish-language customer communications and content across the customer lifecycle Develop and recommend campaign strategies, formats, and delivery plans to improve engagement and profitability Support retention initiatives to increase customer lifetime value and reduce churn in the Danish market Collaborate with content and marketing teams to plan promotional activity and campaign timing Work closely with acquisition teams to align growth and retention strategies and support expansion into new markets Source and develop relevant content for customer communications Monitor, analyse, and report on email and SMS campaign performance (weekly and monthly KPIs) Own and manage the promotion calendar for the Danish market     Work Experience and Skills Experience in customer lifecycle and retention marketing within a digital subscription or regulated online industry Hands-on experience with CRM platforms and data analytics tools Fluent in Danish and English, both written and spoken Experience working with creative teams (e.g., design, content production) Strong understanding of retention marketing principles Industry knowledge in gaming, entertainment, or sports is beneficial but not essential     Personal Qualities and Behavioural Traits Strong team player with the ability to collaborate across departments Excellent communication and stakeholder management skills Highly organised with strong attention to detail Able to prioritise effectively and consider broader business impact Comfortable working in a fast-paced, performance-driven environment   If you or someone in your network would be interested in the opportunity, please apply and reach out to me for more information! bryan.enriquez@pentasia.com

Our client is seeking a Vice President, Product Innovation to lead end-to-end product strategy, innovation pipeline, and portfolio performance. This executive leader will be responsible for envisioning, designing, and delivering high-value products, programs, and solutions that enhance customer value, drive revenue growth, and expand market impact. The role partners closely with marketing, finance, operations, and professional services to deliver future-forward offerings grounded in market intelligence, customer insight, and enterprise strategy. Key Responsibilities • Define and lead the long-term product innovation strategy aligned with enterprise objectives. • Translate vision into actionable product roadmaps with clear milestones, success metrics, and financial outcomes. • Drive cross-functional ideation, pilot programs, and commercialization of new products and enhancements. • Own and manage a diverse portfolio of programs, digital products, and emerging offerings. • Establish lifecycle management frameworks including performance evaluation, optimization, and sunsetting decisions. • Develop data-driven forecasting, pricing models, and go-to-market strategies. • Identify market trends, customer needs, and emerging technologies to fuel innovation. • Cultivate external partnerships, alliances, and potential acquisition opportunities. • Lead, mentor, and develop a high-performing product innovation team. • Collaborate cross-functionally to ensure cohesive execution and operational excellence. • Oversee departmental budgets, forecasts, ROI analysis, and scalable operating processes. Candidate Profile • 10+ years of experience in product management, product development, or innovation leadership. • Proven success launching new products and managing complex product portfolios. • Experience within entertainment, digital platforms, or consumer-facing products preferred. • Strong strategic, analytical, financial, and communication skills. • Demonstrated ability to lead and influence cross-functional teams. Education • Bachelor’s degree in Business, Computer Science, Marketing, Engineering, or a related field required. • Master’s degree or MBA preferred. Preferred Certifications • Certified Product Manager (CPM – AIPMM) • Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO) • Professional Certified Marketer (PCM – AMA)  

Senior Project Manager - Operations Compensation: $140,000 - $150,000/year + Bonus  Schedule: 2 - 3 days on-site (Hybrid)  My client is seeking a highly experienced Senior Project Manager to lead complex, cross-functional initiatives that advance operational excellence, technology enablement, and strategic business priorities. This role plays a central part in ensuring programs are delivered on time, within scope, and aligned with organizational goals across a fast-moving, live-operations environment.  The ideal candidate brings 7+ years of project management experience, demonstrates strong leadership across multi-disciplinary teams, and is comfortable partnering with Operations, Technology, Product, Marketing, People & Culture, and external vendors to deliver consistent, high-quality outcomes.    Responsibilities  Lead full project lifecycles from initiation through planning, execution, monitoring, and closure  Develop and maintain project charters, timelines, budgets, risk registers, and communication plans  Facilitate cross-functional collaboration, decision-making, and issue resolution  Ensure project deliverables meet quality standards and support operational and strategic objectives  Support operational improvement initiatives in partnership with the Executive Director of Operations  Collaborate with technology leadership on system implementations, upgrades, integrations, and infrastructure initiatives  Drive process optimization, documentation, and scalable workflow design  Serve as the primary point of contact for project updates, risks, dependencies, and timelines  Deliver executive-level reporting, dashboards, and post-project evaluations  Ensure alignment and clarity across stakeholders throughout the project lifecycle  Identify, monitor, and mitigate project risks and issues  Ensure adherence to organizational standards, procurement processes, and vendor governance  Conduct post-project reviews and implement lessons learned for continuous improvement    Qualifications  Bachelor’s degree in Business Administration, Project Management, Information Technology, or related field required  Master’s degree in MBA, Project Management, or related discipline preferred  7+ years of experience leading complex, multi-disciplinary projects  PRINCE2 Practitioner, CSM or equivalent Agile certification, and/or Lean Six Sigma Green Belt certifications preferred  Strong problem-solving, analytical, and troubleshooting skills  Ability to translate complex technical concepts for non-technical stakeholders  Excellent written and verbal communication skills  Comfortable supporting live products and evolving operational environments  Willingness to participate in on-call support for critical operational incidents    Why Apply?  Opportunity to lead high-impact operational and technology initiatives  Exposure to executive leadership and cross-functional stakeholders  A role focused on delivery excellence, governance, and continuous improvement  Work within a collaborative, fast-growing organization supporting live digital products  We look forward to speaking with you!