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Customer Service Agent (Finnish-Speaking) – Malta   We’re looking for a friendly and proactive Finnish speaker to join our customer service team in Malta. In this role, you’ll support online gaming customers through calls, chat, and email—helping with account questions, payments, security checks, and general problem-solving. Every day is different, and you’ll quickly become an expert in our products.   Location: Malta (Hybrid) Salary: €26,000 per year + bonus   What We’re Looking For Fluent Finnish (spoken and written) Strong multitasking and problem-solving skills Comfortable working shifts, including some nights Interest in using AI tools to boost efficiency Customer service experience is a plus   Your Daily Tasks Assist customers via phone, chat, and email Handle complex cases independently Approve withdrawals and process KYC documents Perform security checks Support with additional tasks when needed   What We Offer Hybrid work setup One-time home office setup bonus Remote work from abroad policy Private health insurance and wellbeing allowance

About the Role Our client is looking for a highly skilled Customer Service Manager to lead and elevate their 24/7 Customer Support Center. This position is responsible for overseeing daily operations, managing a large team, optimizing processes, and ensuring an exceptional player experience across multiple iGaming products. This is a strategic and hands-on leadership role within a rapidly growing global company.  Key Responsibilities Leadership & Team Oversight Manage, mentor, and develop a team of 100+ Customer Service Clerks and Supervisors. Conduct individual and group coaching sessions to drive quality and productivity. Oversee recruitment, onboarding, performance evaluations, and talent development. Operational Management Build and refine workflows, scripts, SLAs, and escalation procedures. Handle workforce planning to ensure efficient 24/7 operational coverage. Ensure adherence to company policies, responsible gaming practices, and service standards. Performance & Reporting Track and analyze KPIs such as CSAT, FRT, NPS, handling time, and QA scores. Produce regular reports with insights for operational improvements. Collaborate with product and operations teams to enhance systems and support tools. Cross-Functional Collaboration Work closely with Payments, KYC/AML, Marketing, Affiliates, Tech Support, and VIP teams. Assist with new product launches, promotions, and system implementations. Continuous Improvement Identify process improvement opportunities and automation initiatives. Monitor industry trends and competitor benchmarks to improve CS operations. Promote a culture of operational excellence and innovation. Requirements 5+ years managing Customer Service teams (online or e-commerce). Mandatory iGaming experience (casino, sportsbook, lottery). Proven ability to lead large teams in high-demand environments. Experience with omnichannel tools (Zendesk, Intercom, LiveChat). Knowledge of CRM systems, back-office platforms, and KYC/AML processes. Strong analytical and KPI management skills. Excellent communication skills in English. Willingness and ability to relocate to Costa Rica. Preferred Qualifications Bachelor’s Degree in Business Management or related field. Experience with remote team management. Strong background in process optimization and customer experience strategy. High numerical proficiency and data-driven decision-making skills. What’s in It for You? Full relocation opportunity to a global iGaming hub. Strategic leadership role with high impact on customer experience. Work in a dynamic and fast-growing environment with strong career progression.

Overview:  Pentasia have partnered with a global iGaming organisation in their search for a Senior Internal Communications Manager. In this role, you’ll lead a global internal communications strategy, using compelling storytelling to bring culture and people initiatives to life. Working with HR, leadership and regional teams, you’ll shape key messaging, manage sensitive communications and deliver campaigns that boost engagement and cultural alignment.    What You Will be Doing:  Strategic HR Communications  Develop and lead a global internal communications strategy aligned with our business goals.  Serve as the primary internal comms partner to Marketing, HR and Operations, supporting messaging around business and HR messages, such as employee experience, engagement, change, L&D, recognition.  Manage communications around sensitive or complex people-related topics such as organizational change, policy updates, and leadership announcements.  Employee Engagement & Culture  Design and deliver campaigns that build understanding of and alignment with our culture, values, and ways of working.  Support the rollout and communication of engagement surveys, people policies, and employee programs.  Collaborate on initiatives that celebrate employee milestones, community building, and inclusion.  Content Creation & Storytelling  Develop high-impact content across a variety of formats (email, video, intranet, live events, newsletters) with a strong, consistent tone of voice.  Amplify success stories, employee spotlights, and leadership messaging that reinforce our values.  Channels & Tools  Own and optimize internal communications platforms, making recommendations on the best tools for the business.  Ensure our digital channels are user-friendly, dynamic, and support our culture and ways of working.  Global Communication with Local Adaptability  Ensure consistent, values-led messaging across regions while adapting for cultural and operational differences.  Work closely with local People and Comms leads to align communications and maintain a unified voice.  Measurement & Feedback  Track engagement and effectiveness of internal communications; report on insights and continuously improve based on employee feedback.  Build feedback loops to ensure our communications are responsive, relevant, and employee-informed.    What We Need From You:  8–10+ years of internal communications experience, with a strong focus on HR/people communications.  Experience in a global organization with a geographically and culturally diverse workforce.  Proven ability to deliver communication strategies that support employee engagement and cultural alignment.  Excellent writing, editing, and storytelling skills; able to craft compelling content for all levels of the organization.  Strong stakeholder management and the ability to influence across all levels.   Comfortable handling sensitive topics and managing communications in times of change.  Experience in high-growth or regulated industries (e.g., fintech, gaming, tech).    Intimate knowledge of internal communications tools and employee engagement platforms.    If you or someone in your network would be interested in the opportunity, please reach out to me for more information! bryan.enriquez@pentasia.com

Business Development Manager - Europe New Business focussed role - promoting a Sportsbook  3-4 years minimum Sportsbook sales experience European based - Remote Strong salary + commission Russian language is a desired plus! My client is a market leading sportsbook provider who are seeking their first hire in Europe to drive growth within this market. They are highly credible in their respected market and see now as the ideal time for expansion in Europe. Providing a Sportsbook platform you will be responsible for acquiring new business in Europe and responsible for the full sales cycle. The ideal candidate will have 3-4 years minimum Sportsbook Sales experience, and ideally speak fluent English & Russian. This is a great opportunity for someone looking to take their Sportsbook sales to the next heights! Does this sound like you or someone you know? Reach out: guy.derham@pentasia.com

Engineering Team Manager – iGaming Payment Platforms   Form part of an international iGaming organisation Lead high-impact engineering teams across the payment platform Drive technical strategy, scalability, and product excellence   ? Hybrid in Stockholm ? Full-time, Permanent ? Salary: Circa 95k SEK/month (depending on experience)   A leading and well-established iGaming company is seeking an Engineering Team Manager to oversee technical strategy and execution across platform and payment domains. This is a senior leadership opportunity for someone who thrives in high-traffic, performance-critical environments and is passionate about building resilient systems, scalable architectures, and high-performing engineering teams.   This role combines hands-on technical competence with strategic leadership. You will shape technical direction, mentor engineering teams, and collaborate closely with product, compliance, and payment stakeholders to deliver best-in-class gaming experiences.   Your Role Set the technical vision and engineering roadmap across multiple product and payment platform verticals Lead, mentor, and scale engineering teams across backend, integration, frontend, and DevOps Guide teams responsible for secure, stable, and compliant payment flows across markets and providers Partner closely with senior product and business stakeholders to translate requirements into scalable, high-availability technical solutions Drive excellence in code quality, architecture, test automation, and operational reliability Establish engineering best practices across development, testing, deployment, and incident management Build and maintain relationships with internal stakeholders and external payment partners Promote a culture of accountability, ownership, continuous improvement, and technical innovation Oversee hiring, capability development, and performance management for hybrid and distributed teams   What You Bring 8+ years of hands-on software engineering experience, including at least 2+ years in technical leadership or engineering management Strong understanding of payment integrations, APIs, and transaction-processing systems (advantageous but not mandatory) Proven ability to manage and scale engineering teams in complex, high-availability environments Deep knowledge of modern engineering practices, including microservices, CI/CD, cloud infrastructure, and event-driven architecture (Kafka, Redis, or similar) Experience working within agile, product-led organisations Strong communication skills and ability to collaborate across technical and business domains Structured, proactive mindset with a drive to simplify, optimise, and improve engineering processes Background in iGaming, fintech, sports betting, or other high-throughput transaction systems is strongly preferred

Responsible Gaming Specialist (Swedish Speaking) Location: Sliema, Malta   I’m hiring on behalf of a well-established iGaming company that’s expanding its Responsible Gaming team. We’re looking for a Swedish-speaking RG Specialist to join their Malta office. This is a great opportunity for someone who wants long-term career growth within a stable, international organisation.   Role Overview In this role, you’ll be responsible for monitoring player activity, identifying potential risks, and ensuring players receive the right level of support. You will review accounts, analyse behavioural and transactional patterns, speak directly with customers when needed, and implement responsible gambling measures.   Key Responsibilities Monitor player behaviour using internal tools Conduct proactive and reactive account reviews Assess risk levels based on activity and transactions Contact players via phone, email, or chat Recommend and apply RG measures (limits, exclusions, etc.) Handle escalated or complex RG cases Document interactions and prepare follow-up reports Work with internal teams to improve processes and policies   Requirements Native or fluent Swedish + strong English Minimum 1 year of experience in Responsible Gaming, Risk, or Customer Support within iGaming CS profiles with solid RG exposure are welcome! Understanding of responsible gambling regulations Strong communication skills and ability to handle sensitive situations Detail-oriented and confident with documentation Comfortable working shifts (including evenings/weekends)   What’s Offered Salary €32k Private health insurance Wellbeing allowance Weekly office breakfast Regular social events Relocation support (if needed)

Customer Service Team Lead (Swedish/Norwegian Speaking)   Salary: €32,000–€40,000 DOE + Bonus + Benefits Location: Malta   We’re supporting a well-established, fast-growing iGaming operator in Malta in their search for a motivated Customer Service Team Lead (Swedish Speaking) to guide, develop and inspire a high-performing CS team.   Key Responsibilities: • Build and hire a proactive, high-quality team with strong performance standards • Coach, mentor, and upskill team members to drive continuous improvement • Conduct regular quality reviews and 1:1 development meetings • Collaborate closely with wider CS teams to ensure optimal scheduling and coverage • Analyse and report on team performance daily, weekly and monthly • Plan engaging team activities and events to maintain motivation • Ensure strict adherence to AML, Fraud, Compliance and Responsible Gaming procedures • Manage resources assertively to maintain efficiency and high service standards • Uphold brand values and ensure all customer interactions reflect company culture • Provide clear expectations, structured feedback and ongoing support • Develop individual performance plans with measurable goals   What We’re Looking For: • A natural leader with exceptional communication and interpersonal skills • Strong background in Customer Experience, including email and live-chat support • Solid understanding of sports betting, casino and the broader iGaming environment • Experience or knowledge in payment processes is an advantage • A proactive, solutions-focused team player who is seen as a “go-to” person • High attention to detail, strong work ethic and confidence in sharing ideas • Flexibility to work in a shift-based rotational environment • Native-level Swedish/Norwegian 

Job Title: Data Privacy Analyst Location: On-site – Limassol, Cyprus About the Role We are seeking a Data Privacy Analyst to join our Data Protection team in Limassol. Reporting to the Data Protection Officer, you will manage privacy compliance, support risk assessments, and help maintain a robust global data protection framework. Key Responsibilities Handle data subject requests (access, deletion, portability). Maintain records of processing activities and document data flows. Conduct privacy risk assessments, DPIAs, LIAs, and vendor reviews. Support privacy incident investigations and regulatory reporting. Collaborate with internal teams to embed privacy-by-design. Assist in policy drafting and regulatory readiness projects. Requirements 2–5 years of experience in privacy, compliance, or risk management. Strong knowledge of GDPR and international privacy laws (CCPA, LGPD, etc.). Experience with DSARs, DPIAs, and vendor assessments. Excellent analytical, legal, and communication skills. Certifications such as CIPP/E, CIPP/US, or CIPM are a plus. Experience in regulated or data-intensive industries is preferred. What We Offer Competitive salary and bonus opportunities Career growth and professional development Collaborative on-site work environment in Limassol

Overview Pentasia are supporting an Operator in their search for a CRM Specialist to support their CRM & Retention operations. This is a fully remote role, where you will help build, execute, and optimize CRM campaigns across email, push, pop-ups, and inbox messaging. The ideal candidate will be organized, tech-savvy, and motivated to grow in an iGaming / Sweepstakes environment. Responsibilities Set up and schedule CRM campaigns across email, push, and on-site channels. Assist with ongoing promotional setups and execution. Help design and optimize automated lifecycle journeys. Build, maintain and QA audience segments based on user behaviour. Upload CRM content and ensure accuracy of links, CTAs, and dynamic fields. Run A/B tests to improve messaging, segmentation, and conversion performance. Track key CRM metrics and provide regular performance insights. Requirements / Qualifications 1-2 years of CRM experience (iGaming/sweepstakes/gaming preferred). Experience working with CRM platforms (Smartico, FastTrack, Customer.io). Basic understanding of dynamic personalization fields, events/triggers, player segmentation logic. Strong English writing and communication skills. High attention to detail, structured workflow, and strong time management. Ability to manage multiple campaigns at once. Eagerness to learn advanced CRM concepts and grow quickly. Nice-to-Have: Experience with sweepstakes mechanics. Understanding of bonus systems, loyalty program structures, and gamification. Familiarity with deliverability, inbox placement, or HTML email best practices. Comfortable editing HTML email templates (fixing spacing, links, images). What We’re Looking For: Proactive, reliable, and organized team player. Detail-oriented, especially with QA, links, segmentation, and dynamic fields. Creative thinker with a data-driven mindset. What We Offer: Fast growth path toward mid/senior CRM roles. Exposure to advanced CRM tools, segmentation, and loyalty systems. A creative, friendly, fast-paced environment. If you or someone in your network would be interested in the opportunity, please reach out to me for more information! - bryan.enriquez@pentasia.com

My client, a multi-award-winning provider of marketing and sports data services is seeking an experienced and forward-thinking IT Manager to lead global IT operations. This role will oversee system administration, Corporate IT, and SaaS management across all regions, ensuring the technology ecosystem supports a high-performing, hybrid & remote workforce. The successful candidate will play a pivotal role in enhancing the digital workplace by aligning systems, workflows, and integrations that drive efficiency and connectivity. You’ll also leverage AI-driven automation to improve tool interoperability, employee experience, and operational productivity, all while maintaining robust security and reliability. As a key partner to the Project Management Office (PMO) and Cyber Security teams, you will help deliver strategic initiatives and ensure the IT environment scales with the business. Responsibilities: Oversee global system administration, ensuring uptime, performance, and compliance across all IT environments. Manage and optimise SaaS subscriptions, including budgeting, forecasting, and vendor relationship management. Drive systems integration and implement AI-powered automation to improve tool connectivity, reduce manual effort, and enhance efficiency. Lead improvements to the digital workplace, ensuring seamless collaboration and alignment of systems across teams. Oversee Corporate IT across global offices, maintaining secure, reliable, and scalable systems. Partner with Cyber Security to ensure adherence to best practices, risk mitigation, and compliance requirements. Collaborate with the Project Management Office (PMO) to support and deliver group-wide technology projects. Develop and enforce IT standards, processes, and policies to maintain operational consistency and excellence. Identify and evaluate emerging technologies that support business growth and digital transformation. Requirements Bachelor’s degree in Information Technology, Computer Science, or a related field. 5+ years of progressive experience in IT management, system administration, or infrastructure leadership in a global organisation. Must have experience with both windows & macOS experience. Must have Azure cloud experience.  Proven experience managing SaaS portfolios, systems integrations, and IT budgets. Strong track record of implementing AI automation and integration solutions that enhance workflow efficiency. Experience leading IT operations in a remote-first or hybrid environment. Solid understanding of IT infrastructure, networking, and cybersecurity principles. Demonstrated ability to partner cross-functionally with business, PMO, and Cyber Security teams. Excellent communication, leadership, and problem-solving skills. Perks & Benefits Comprehensive private Healthcare Insurance Flexible work environment and home office available Home office allowance Gym & Leisure Allowance All the hardware and software you need to be successful Regular company events and social outings, activities, Spot Awards and a Monthly Social Club Access to courses for Personal and Career Development Company Paid Volunteer Day