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Customer Support & Risk Control Manager (Sao Paulo, Brazil) We are hiring a Customer Support & Risk Control Lead to join a fast-growing international iGaming company expanding its operations in Brazil. This role will lead both Customer Support and Risk Control teams, ensuring an excellent customer experience while maintaining strong fraud prevention, risk management, and operational controls. Key Responsibilities: Manage Customer Support and Risk Control daily operations. Lead, coach, and develop frontline teams. Handle complex customer escalations involving payments, account issues, KYC, bonuses, and platform-related concerns. Monitor and investigate fraud, bonus abuse, multi-accounting, payment risks, chargebacks, and suspicious user activity. Track team KPIs, service quality, productivity, and operational performance. Improve processes, SOPs, workflows, and operational efficiency. Collaborate closely with Product, CRM, Payments, Compliance, and Tech teams. Requirements: 5+ years of experience in Customer Support, Risk, Operations, or related areas. At least 2 years of people management experience. Experience managing customer escalations, operational processes, and risk investigations. Strong analytical and problem-solving skills. Experience working in fast-paced, high-volume environments. Professional English communication skills. Nice to Have: Experience within iGaming, sportsbook, casino, fintech, e-commerce, or digital platforms. Knowledge of KYC/AML, payment risk, fraud prevention, and CRM/ticketing systems. Experience building or scaling operational teams. What We're Looking For: Hands-on leader who can balance customer experience and risk management. Strong executor with excellent attention to detail. Calm under pressure and comfortable handling sensitive situations. Data-driven, proactive, and highly organized. This is an excellent opportunity to join an international company during a key growth phase and play a strategic role in building and scaling operations in Brazil.

Fraud Operations Manager Hybrid in Malta Salary up to €70k (DOE) Great benefits with an opportunity to work with a mature and well-known brand   We are hiring a Fraud Operations Manager to oversee fraud risk activity within a digital, high-volume iGaming environment. The role sits at the intersection of operations, risk, and compliance, with responsibility for protecting business integrity through both strategy and hands-on oversight.   >This position involves leading a small team while working closely with multiple internal functions, including compliance, finance, technology, and legal, to ensure fraud controls are embedded across the business. A key part of the role is turning data and operational insights into practical prevention measures and ongoing improvements.   >The successful candidate will be expected to take ownership of fraud monitoring frameworks, enhance detection capabilities, and ensure effective handling of financial risk events such as chargebacks and suspicious activity reviews. There is also a strong focus on maintaining robust reporting standards and supporting wider governance and audit requirements.   >In addition, the role contributes to the development and optimisation of internal fraud tools and rule sets, ensuring they remain effective against evolving threat patterns. Collaboration with external stakeholders such as vendors and regulatory bodies may also be required where relevant.   What we’re looking for Experience leading or supervising within fraud, risk, or similar operational functions(2-4 years) Strong understanding of fraud patterns, investigative thinking, and data-led decision making Ability to manage and develop a small team in a fast-paced environment Exposure to fraud tooling, monitoring systems, or rule-based detection logic Comfortable working across multiple stakeholders and functions Hands-on knowledge of AML and KYC principles Strong analytical mindset with structured problem-solving ability

Senior Audit Officer Philippines -Pasig City, Metro Manila and relocating Makati City, Metro Manila   A leader within the IT Services industry is looking for a Senior Audit Officer to join the team and report to the Head of Auditing.   The Senior Audit Officer is responsible for ensuring the accuracy, completeness, and integrity of revenue data through audit, reconciliation, variance analysis, and reporting activities. The role supports internal management reporting, regulatory compliance, and revenue assurance processes.   Key Responsibilities Prepare, validate, and reconcile daily, weekly, and monthly revenue reports for management and regulatory submission. Reconcile revenue data across multiple systems, including MarketView, service provider platforms, and source records. Investigate discrepancies and variances, identify root causes, and escalate issues for resolution. Support the preparation of revenue reports and presentations for management and stakeholders. Maintain accurate audit documentation, data integrity, and audit trails. Verify the accuracy of revenue information submitted to PAGCOR and service providers. Perform other audit and analytical tasks as assigned.   Qualifications Bachelor's degree in Accounting, Finance, Business Administration, or a related field. Minimum of 7 years of experience in revenue audit, reconciliation, accounts receivable, or related audit functions. CPA, CA, or equivalent professional certification preferred (e.g., ACCA, CMA, CIA). Skills and Competencies Strong knowledge of audit, revenue reconciliation, and financial reporting processes. Excellent analytical and problem-solving skills with the ability to identify and investigate variances. Proficient in Microsoft Office applications, particularly Excel. Detail-oriented, organized, and able to meet deadlines in a fast-paced environment. Strong written and verbal communication skills. Able to work independently with minimal supervision.   What's in it for you ?   An attractive salary Medical insurance Accident and Death Insurance 15 days holiday + 15 days sick leave.  

A leading digital marketing agency within the I-Gaming sector is looking for a PPC Manager to lead a growing team. You will be highly driven and used to working in a fast paced environment. You will have I-Gaming experience and be hands on setting up, running, optimizing and reporting  PPC campaigns for multiple brands in multiple territories and juristications. You will also have team management experience where you have developed team members and enabled people to grow and develop both in person and remote. If this sounds like your next move then please get in touch for more information.

Title - Game Producer - Slots  Salary - Competitive depending on experience Location - Europe  Structure - Remote  Here at Pentasia, we are partnered with a very exciting slots studio currently looking to expand their team. This time I'm looking for a Game Producer to join on a fully remote basis (Employee of record or B2B).  Key experience  - Previous experience in slot production with a track record of successful launches.  - Deep understanding of slot games and industry trends. If interested, don't hesitate to reach out or click the link below for more information.

Overview An opportunity to join a fast-growing, fully remote market maker focused on prediction markets. The business combines strong financial backing and industry expertise with the agility of a startup. The team is lean, highly technical, and focused on building high-performance trading systems through pragmatic engineering and rapid iteration. This is an opportunity to play a key role in shaping trading strategy, with direct ownership of performance, data, and execution. The Role This is a hands-on, live trading role overseeing highly automated strategies within sports prediction markets. You will be responsible for monitoring and improving real-time trading performance, identifying edge, and safely deploying strategy enhancements into production environments. The position is directly tied to live US sports markets and requires flexibility, including evenings and weekends, as part of a shared team rotation. Key Responsibilities Oversee live automated trading: Monitor real-time performance, exposure, and risk across markets during live sporting events, adjusting algorithmic parameters where required and intervening when necessary Improve trading strategy: Research, prototype, and validate pricing improvements, signal enhancements, and risk logic Own strategy rollout: Deploy updates through controlled methods, measure impact, and iterate based on performance Analyse trading data: Build and maintain reporting to track P&L attribution, fill quality, slippage, exposure, and model performance Backtesting & simulation: Validate all changes rigorously before applying to live markets Collaborate with engineering: Work closely with developers to translate strategy into production systems and improve trading infrastructure Contribute to product design: Apply trader insight to how markets are structured, priced, and settled Requirements Experience in sports betting, financial trading, or prediction markets Strong understanding of probability, expected value, and market dynamics Ability to work with data using Python and/or SQL Comfortable contributing to or working alongside production trading systems Quantitative background in Mathematics, Statistics, Computer Science, Engineering, Economics, or similar Experience analysing and interpreting large datasets Willingness to work flexible hours aligned with US sporting schedules (including evenings and weekends) Strong ownership mindset with the ability to operate in a fast-paced startup environment Curiosity and comfort working with AI tools to enhance research and analysis Domain Experience (One or More) Sportsbook or betting operator (trading, pricing, risk, or trading operations) Personal betting track record with demonstrable edge Financial markets or systematic trading background Nice to Have Experience with prediction markets or exchange-based products Sports modelling (e.g. in-play, player props, correlated markets) Machine learning applied to trading or pricing Experience building data pipelines, dashboards, or reporting tools Exposure to C#/.NET or similar trading system environments Experience operating automated strategies in production Why Apply? Shape trading strategy from an early stage Direct ownership of performance and P&L Work with a small, high-performing and technical team Backed by a leading iGaming organisation Fully remote with flexibility across US time zones Competitive compensation with equity upside  

As a Senior iGaming Recruitment Consultant, you will be responsible for building and scaling Pentasia’s Spanish-speaking LATAM market from our Orlando office. You will manage the full recruitment lifecycle autonomously while developing strong client and candidate relationships across the iGaming and sports betting sector. The role carries a clear mandate to generate consistent revenue, drive business development across LATAM, and contribute to building a sustainable and profitable regional business aligned with Pentasia’s global strategy. What will you be doing? Identify, engage, interview and assess high-quality candidates across Spanish-speaking LATAM markets Build and manage candidate pipelines for current and future roles across key territories (e.g. Mexico, Colombia, Peru, Argentina, Chile) Develop long-term relationships with candidates and clients to drive repeat placements and referrals Source talent through networking, social media, referrals and direct approaches Manage applications, shortlisting, references and candidate communication throughout the process Develop and manage relationships with new and existing LATAM clients, proactively qualifying opportunities Take and qualify job briefs to ensure accurate and effective delivery Deliver candidates aligned with client expectations, timelines and market realities Identify and develop new business opportunities including retained, recurring and exclusive work Promote Pentasia’s services and build trusted partner relationships with key LATAM accounts Network actively across LATAM iGaming markets (events, digital communities, referrals) Consistently achieve or exceed revenue and performance targets Maintain a strong and sustainable LATAM sales and delivery pipeline Deliver a high standard of service to both clients and candidates Build deep market knowledge across LATAM iGaming, including trends, risks and hiring challenges Use CRM systems, data and reporting to track performance and improve outcomes Collaborate with global teams to leverage relationships and opportunities Mentor and support junior consultants where appropriate Key Skills Account Management: Builds and grows LATAM client relationships towards trusted advisor status Business Development: Proactively identifies and converts new LATAM opportunities Commercial Accountability: Delivers consistent revenue and manages personal pipeline effectively AI, Data & Systems Usage: Uses tools, CRM and data to optimise performance and delivery Market Expertise & Talent Advisory: Demonstrates strong LATAM iGaming knowledge and provides insight-led recommendations Leadership & Talent Development: Acts as a role model and supports development of junior team members Strategic Thinking: Aligns activity to LATAM growth strategy and identifies expansion opportunities Key Experience Fluent Spanish & English (essential) Proven 360 agency recruitment experience essential Strong business development background with a track record of billings Experience recruiting within iGaming, social/mobile/AAA gaming, fintech, or digital sectors (preferred) Experience building or developing new markets or regions (highly advantageous) Strong relationship-building and stakeholder management skills Highly organised with strong pipeline management Comfortable working in a fast-paced, target-driven environment Key Behaviours Look for Group Opportunities: Shares leads, candidates and insights across the business Know Your Stuff Deeply: Builds deep LATAM market expertise to enhance credibility and output Value Relationships Over Transactions: Focuses on long-term partnerships over short-term wins Create Time for Learning: Demonstrates continuous improvement and growth mindset Excellence in All You Do: Delivers consistently high-quality work and sets strong standards Entrepreneurial Mindset: Takes ownership of building and scaling the LATAM market Why Join? Work as part of a small tight-knit, highly successful Americas team with a fun, motivated atmosphere in the Orlando office, whilst being supported by a global powerhouse in iGaming recruitment & consultancy Blue ocean opportunity in a rapidly growing market Rapid career advancement opportunities Market leading commission structure Opportunity to put your stamp on this and make it your own

Location: Milton Keynes, England Model: Hybrid - 2 days remote FTC: 12-month   We're looking for a Data Engineer to join our client's team and play a key role in shaping how data is collected, managed, and leveraged across the business. In this position, you'll work closely with business and technical stakeholders to build reliable data solutions, improve reporting capabilities, and deliver meaningful insights that support strategic decision-making. You'll help ensure data is accessible, accurate, and actionable, while contributing to the ongoing evolution of our analytics function.   Key responsibilities include: Designing, maintaining, and optimizing data pipelines, integrations, and data storage solutions Collaborating with development and business teams to ensure data is available, reliable, and fit for purpose Building and enhancing reporting frameworks, dashboards, and analytics processes to support operational and executive teams Identifying trends, opportunities, and business drivers through advanced data analysis Supporting the development of predictive models, customer segmentation initiatives, and other data-driven projects Promoting data literacy across the organization by translating complex findings into clear, actionable insights Mentoring analysts and contributing to the growth and maturity of the analytics function   What we're looking for: Strong experience with MSSQL, Power BI, DAX, Google Analytics, APIs, and ETL/ELT processes Experience working with data integration and automated data acquisition tools Previous experience leading or mentoring analytics or data teams Strong stakeholder management and communication skills.

Pentasia is actively looking for Game Hosts/Presenters (Relocation to Armenia)! The Company: Our client is currently seeking enthusiastic, motivated, and dynamic individuals to join their team as Game Hosts/Presenters in the Sales and Business Development department, on-site in Armenia. In this role, you will be responsible for overseeing and facilitating various games while maintaining a high level of professionalism and ensuring exceptional customer service.   If you enjoy engaging with people and thrive in a camera-friendly environment, then this exciting opportunity is tailor-made for you!   Responsibilities: Conduct games in accordance with established procedures, ensuring a smooth and enjoyable experience for participants (don't worry, you will receive complete training for the role!) Engage with players through verbal interaction in the game chat, providing guidance and support as needed. Demonstrate honesty and accuracy in all aspects of game presentation. Attend mandatory meetings and training sessions as required. Adhere to designated work schedules and dress code standards. Always uphold the highest professional standards.   Required Qualifications: Fluent in spoken and written Portuguese and English. Strong sense of responsibility and attention to detail. Presentable appearance and grooming. Passion for delivering exceptional customer service. Willingness to work flexible hours, including night shifts, weekends, and public holidays. Benefits and offer: Salary NET $1,000 + incentives. Relocation with Visa assistance. Performance-based bonuses. Company accommodation. Medical insurance coverage. Access to free language courses. Teambuilding activities and corporate events. Complimentary tea, coffee, and refreshments. Flexible working schedule. Free parking facilities. Privilege card for additional perks. Corporate gym access.

My client is a pioneering Web3, Crypto Betting and Gaming technology platform and solution provider. They are revolutionizing the crypto betting industry with cutting-edge technology and innovative solutions.   An ideal candidate would be a very experienced Program Manager with experience in the iGaming, Gambling and Crypto space. If your a strategic thinker with a passion for the job and a drive to lead, then this is the role for you!   They are offering a fully remote working model within the UK and Europe and a very attractive salary.   If your looking to take your career to the next level then you should APPLY or email me - matt.chapman@pentasia.com