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We’re looking for a Head of Payments & KYC with deep knowledge of the Brazilian market to lead and scale our payments and customer verification function for our iGaming and online wagering business. This role will drive innovation in payment solutions, ensure smooth payment flows, and develop robust KYC processes that meet both regulatory requirements and customer expectations in Brazil. You will be responsible for overseeing payment integrations, managing provider relationships, optimizing transaction success rates, and ensuring a seamless onboarding and verification experience for users—all while maintaining full compliance with emerging Brazilian regulations. Key Responsibilities: Payment Strategy & Operations: Design and implement the payment and KYC strategy tailored to the Brazilian market across deposit, withdrawal, and fraud prevention touchpoints. Provider Management: Own relationships with local payment providers, aggregators, PSPs, and banks. Evaluate new solutions and negotiate partnerships that improve performance and reduce friction. Integration & Technical Oversight: Work closely with tech teams to oversee the integration of payment plug-ins and platforms. Ensure optimal performance of local methods such as Pix, Boleto, TED, credit/debit cards, and e-wallets. KYC & Onboarding: Design and execute end-to-end KYC and AML processes that are compliant with Brazilian regulatory frameworks. Maintain high standards for data accuracy, fraud detection, and user experience. Analytics & Reporting: Monitor and optimize KPIs such as approval rates, chargebacks, fraud levels, onboarding time, and payment conversion rates. Provide regular reporting to executive leadership. Regulatory Readiness: Stay ahead of regulatory changes in Brazil and ensure that all payment and KYC practices meet local compliance requirements, especially under the evolving iGaming regulatory landscape. Team Leadership: Build and lead a high-performing Payments & KYC team. Collaborate cross-functionally with Product, Compliance, Legal, and Customer Support. Key Requirements: Minimum 4+ years of experience in Payments and/or KYC within the iGaming, wagering, or fintech industries. Proven experience with Brazilian payment methods including Pix, Boleto, and local card schemes. Strong technical understanding of payment platforms, plug-in integrations, API workflows, and end-to-end payment architecture. Hands-on experience managing KYC and AML workflows within a regulated environment. Deep understanding of Brazilian financial regulations and data protection laws. Ability to analyze data to optimize payments and mitigate fraud. Excellent communication skills in Portuguese and English. Experience leading teams and scaling operations. Preferred Qualifications: Experience launching or operating in a newly regulated market. Familiarity with tools like payment orchestration layers, KYC platforms (e.g., Sumsub, Jumio), and fraud detection systems. Background in project management or process optimization (e.g., Lean, Six Sigma).

My client is a high performing, award winning online gambling operator with offices across Europe. We are working closely with them to expand their product team! We are looking for an experienced Product Manager within an iGaming and Gambling business with a focus on Casino. Within product, you will need experience working with integrations of game suppliers and lobby's, with casino operations exp. as a nice to have! This role is hybrid within one of their office locations: Malta, Gibraltar, Skopje or Zagreb. They are offering a highly competitive salary and benefits package also! If your looking for the next step in your career within Product and Casino then this is the role for you. Please APPLY or email - matt.chapman@pentasia.com

Role Overview Lead and grow a small analytics team while managing KPI reporting, providing strategic insights, and supporting technical work across key business areas. Main Responsibilities: • Oversee a small analytics team, driving regular meetings and task assignments. • Deliver strategic insights and comprehensive KPI reports. • Offer hands-on support and guide team members in their technical development. • Conduct in-depth data analysis and reporting to inform business decisions. Desired Experience: • 4–5 years in analytics, 1 year in a leadership role . • Strong iGaming experience • Advanced Excel and SQL skills; familiarity with Python or BI tools (e.g.,Tableau, Power BI) is a plus. • Exposure to AI tools is beneficial. • Degree in a quantitative field or equivalent experience. • Strong analytical thinking and attention to detail. • Proven experience in team leadership. • Stable career trajectory with minimal short-term roles. • Business performance analytics background and excellent communication skills are preferred. • Fluent in English and adept at solving problems independently.

We are looking for a German Speaking Game Presenter with the opportunity to relocate to Romania!   Who Will You Work For? Join a dynamic and leading content provider in the iGaming industry, headquartered in Bucharest, Romania. Our client offers a multi-product portfolio, including Slots, Bingo, and Live Casino, serving a global audience. As they expand their operations, they are building a new team and seeking enthusiastic online dealers to represent their brand. You will have the chance to be the face of various online casino games like Blackjack and Baccarat, bringing a real casino experience to the online world.   Why This Role? If you enjoy engaging with people, thrive in front of the camera, and want to embark on an exciting international career, this is the perfect opportunity for you. Not only will you be part of a vibrant and innovative team, but you’ll also gain valuable experience in the fast-growing iGaming sector.   Your Key Responsibilities: Be the Company’s Ambassador: Deliver expert knowledge and top-tier gaming experiences to our players. Showcase Your Presentation Skills: Present all games with professionalism, ensuring a high level of engagement and entertainment in line with the Company’s expectations. Engage and Interact: Connect with players, drawing them into the immersive world of live dealer games. Maintain Excellence: Uphold a strong technical understanding of all games and consistently align with the Company’s brand guidelines. Adhere to Standards: Ensure all gaming operations comply with current legislation and Company standards, prioritizing efficiency, security, and customer satisfaction. Contribute to Growth: Actively participate in the Company’s continuous improvement efforts, contributing to its future success and expansion.   Who Are We Looking For? Language Proficiency: Fluent in both English and German (essential). Relocation Enthusiast: Ready and willing to relocate to Bucharest, Romania. Passionate About iGaming: Genuine interest in the iGaming industry with a keen desire to learn and grow. Energetic Performer: Capable of maintaining high energy levels, especially during games that require lively interaction. Flexible and Adaptable: Willingness to work in shifts, including nights, weekends, and public holidays, in a dynamic environment.   What’s In It For You? Competitive Salary: Attractive monthly salary with regular increases. Performance Bonuses: Rewards for exceptional performance. Comprehensive Relocation Package: Includes visa assistance, flight tickets, and relocation support. Accommodation: Company-provided accommodation with utilities covered. Health Benefits: Best-in-class private health care insurance for your well-being. Free Meals: Provided daily when you’re working. Gym Benefit: Access to a gym after your first 6 months. Professional Development: Paid training to enhance your skills and career growth. Thai Community: Join a growing number of German colleagues who have already made the move and found a welcoming community within the company. You’ll have the support of fellow Thais, making your transition to life in Romania smoother and more enjoyable. Career Growth: Excellent career growth opportunities within an international tech company, allowing you to expand your horizons and build a successful career.   Why Romania? Bucharest is a vibrant city known for its rich history, cultural diversity, and welcoming community. This opportunity offers not just a job, but a new chapter in your life, with the chance to experience a new culture and develop your career in the exciting world of iGaming.   Ready to Take the Next Step? Apply now and become a part of a fast-growing, innovative company that values your skills and offers you the platform to shine on an international stage!

CRM Manager / Netherlands  My client is a global award-winning iGaming brand who is now expanding their footprint in the Netherlands. That said, they are looking for a talented and data-driven CRM Manager to lead their player engagement strategy in this exciting market. Role Overview: As CRM Manager – Netherlands, you will be responsible for designing and executing the CRM strategy tailored specifically for Dutch players. Your goal is to drive player activation, retention, and loyalty through relevant, compliant, and engaging campaigns. You will play a key role in localising the brand experience and maximising customer lifetime value in a highly regulated and competitive landscape. If you are based in Netherlands you can work remotely OR if you are based in Malta you will work Hybrid a few days in the office. If you are an experienced CRM Manager in the Netherlands market within the online gambling space, native in Dutch and fluent in English then look no further. Apply Now or reach out directly to learn more by sending me an email at: chrysavgi.patera@pentasia.com

About the Role We are looking for a Customer Service Lead to manage and inspire our bilingual customer support team in a 24/7 environment. You will be responsible for team performance, coaching, customer satisfaction, and driving operational excellence across all support activities. This is a key role that combines people leadership, process improvement, and strategic insight to help shape our customer experience in the local market.   Key Responsibilities Lead, motivate, and develop a high-performing customer support team Monitor KPIs and team performance metrics, identifying improvement opportunities Provide regular feedback, coaching, and performance evaluations Ensure adherence to internal policies and compliance with external regulations Act as a liaison between support, internal departments, and third-party providers Manage hiring, onboarding, and training of new team members Implement quality assurance and learning initiatives for the team Handle escalated customer cases with empathy and efficiency   Essential: Experience managing customer service or support teams Strong grasp of customer service operations and best practices Experience in coaching and performance management Analytical and problem-solving skills Excellent communication and leadership abilities Ability to balance business objectives with people-first leadership   Preferred: Background in customer experience or support management Experience with CSAT and quality frameworks Knowledge of learning & development processes Project management skills Experience leading cross-functional initiatives

Pentasia is actively looking for Game Hosts/Presenters (Relocation to Armenia)!   The Company: Our client is currently seeking enthusiastic, motivated, and dynamic individuals to join their team as Game Hosts/Presenters in the Sales and Business Development department, on-site in Armenia. In this role, you will be responsible for overseeing and facilitating various games while maintaining a high level of professionalism and ensuring exceptional customer service.   If you enjoy engaging with people and thrive in a camera-friendly environment, then this exciting opportunity is tailor-made for you!   Responsibilities: Conduct games in accordance with established procedures, ensuring a smooth and enjoyable experience for participants (don't worry, you will receive complete training for the role!) Engage with players through verbal interaction in the game chat, providing guidance and support as needed. Demonstrate honesty and accuracy in all aspects of game presentation. Attend mandatory meetings and training sessions as required. Adhere to designated work schedules and dress code standards. Always uphold the highest professional standards.   Required Qualifications: Fluent in spoken and written Portuguese and English. Strong sense of responsibility and attention to detail. Presentable appearance and grooming. Passion for delivering exceptional customer service. Willingness to work flexible hours, including night shifts, weekends, and public holidays.   Benefits and offer: Salary NET $1,000 + incentives. Relocation with Visa assistance. Performance-based bonuses. Company accommodation. Medical insurance coverage. Access to free language courses. Teambuilding activities and corporate events. Complimentary tea, coffee, and refreshments. Flexible working schedule. Free parking facilities. Privilege card for additional perks. Corporate gym access.

Growing iGaming business on the lookout for a Senior Java Software Engineer   Play a key role in building the iGaming platform from the ground up. Start as a core team member, with opportunities to lead as we grow. Work directly with industry veterans for unparalleled mentorship.   Salary: Up to €80k (Based on experience) Location: Remote in Malta (Candidate must be in Malta)   Key Responsibilities Design, develop, and maintain back-end services and features for our iGaming platform. Collaborate with cross-functional teams to analyze project requirements and drive software design and implementation. Optimize existing functionalities to enhance platform performance, reliability, and scalability. Participate in code reviews, testing, and debugging to maintain high-quality code standards. Contribute to technical documentation to support smooth software maintenance and updates.   Requirements Experience: 5+ years of experience in Java and Java EE, with a proven track record of back-end development in complex, high-traffic applications Frameworks: Solid expertise with Spring Boot, Spring MVC, and Spring Cloud. Industry Knowledge: Direct experience in the iGaming industry is essential, particularly with platform architecture and scaling solutions. Database Management: Proficiency with relational databases like MySQL and ORM tools, with strong SQL skills. Version Control: Proficient with Git and understanding of version control best practices. Architecture & Design: Deep understanding of Object-Oriented Programming (OOP), design patterns, and experience with microservices architectures.   Desirable Skills Caching Solutions: Knowledge of Infinispan, Hazelcast, or R Messaging and Event Streaming: Experience with Kafka, JMS, or Rabbit MQ Testing and Deployment: Familiarity with CI/CD pipelines and testing frameworks Analytical Mindset: Strong problem-solving abilities, with a proactive approach to improving software reliability and performance

PPC Manager | Gibraltar | On-site As the PPC Manager, you will take full ownership of our paid search accounts, leading the performance strategy and execution across Google Ads, Microsoft Ads, Apple Search Ads and Search Ads 360. Key Responsibilities: Manage large-scale, high-budget paid search accounts with a focus on performance and ROI. Align PPC strategy with the commercial goals and KPIs of our core gaming brands (e.g. ROAS, FTDs, CPA, Conversion Rates, CPC, Budgets, NGR). Lead and manage a team, overseeing all PPC activities across assigned accounts and platforms including Google Marketing Platform, Google Ads, Microsoft Ads, Apple Search Ads, and other MarTech tools. Support seasonal campaign initiatives across Sportsbook and Casino verticals. Ensure full compliance with best practices in SEM account structure, campaign setup, ad serving, and ongoing optimisation Requirements: Proven, hands-on PPC experience, either within an agency setting or managing in-house campaigns. Strong track record of developing and optimising PPC accounts in fast-paced, agile environments. Solid understanding of the customer acquisition journey, particularly within the iGaming PPC landscape. In-depth knowledge of key platforms including Google Ads, Microsoft Ads, Search Ads 360 (SA360), Apple Search Ads, and Google Analytics.

Key Responsibilities – Senior PPC Executive Ensure all PPC campaigns consistently meet high standards while adhering to company guidelines, compliance requirements, and search engine regulations. Execute PPC strategies defined by the PPC Manager across multiple accounts, focusing on meeting monthly and annual performance and profitability targets. Establish and maintain strong commercial strategies for each account, with tailored performance objectives aligned with business goals. Work closely with the PPC Manager to deliver seamless campaigns that reflect a unified and high-quality standard. Manage keyword targeting, ad creatives, and bidding strategies across platforms such as Google Ads, Microsoft Ads, Apple Search Ads, and other relevant PPC channels. Oversee daily, weekly, and monthly data checks and optimisations to support accurate reporting and actionable financial insights. Analyse campaign performance, drawing actionable insights to improve traffic volumes and conversion rates in line with KPIs. Skills & Experience Strong hands-on experience with platforms including Google Ads, Microsoft Ads, Apple Search Ads, SA360, and CM360. Demonstrated success managing high-budget, high-volume PPC campaigns. Proven ability to troubleshoot tracking issues and optimise for accuracy and performance. Results-driven mindset with a strong sense of ownership, resilience, and ability to thrive under pressure. What Sets This Role Apart from a PPC Executive Advanced ability to analyse complex data sets, identify trends, and uncover opportunities. Confident decision-maker who can implement data-driven changes to improve campaign outcomes. Serves as a go-to support for junior team members with execution-related queries. Viewed as a key influencer within the PPC team and consistently delivers high performance. Demonstrates a structured, pragmatic, and strategic approach to campaign management and optimisation.