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Junior Account Manager – Russian Speaking On-Site role based in Malta Launchpad your career into iGaming No iGaming industry recquired  Learn from industry veterans International industry exposure This company is a fast-growing, forward-thinking player in the iGaming space, specialising in delivering top-tier gaming content and solutions to operators worldwide. They pride themselves on their innovative approach, dynamic culture, and commitment to building lasting partnerships. With a passionate team and a clear growth vision, this company blends industry expertise with fresh ideas to create exceptional experiences for both our clients and their players. This role is ideal for a driven, Russian-speaking professional eager to launch their career in the commercial side of the iGaming industry. As an Account Manager, you’ll work closely with clients to build strong relationships, support their success, and identify opportunities for growth. Guided by experienced industry mentors, you’ll gain hands-on exposure to account strategy, performance analysis, and revenue optimisation, while developing the skills needed to thrive in a fast-paced, competitive market. Does this sound like you or someone you know? Reach out to Guy Derham – guy.derham@pentasia.com

Play-for-fun sports gaming is booming, and our client is right at the front of it. A fast-scaling social sports platform where players compete for leaderboard status, earn badges, and unlock rewards through sweepstakes and loyalty programmes, all without the risk of real-money betting. As they scale, they need a Senior Product Manager to take full ownership of the engine behind the player experience: their Player Account Management system. You'll bring: 5+ years as a PM in iGaming, with strong PAM experience A track record of shipping player-facing products at scale Sharp instincts for retention and monetisation Solid grasp of compliance and fraud prevention in regulated markets If this describes you and you are keen to learn more about this fully remote senior opportunity, apply here!

Job requirements 5-7 years of experience in IT operations, systems administration, or endpoint engineering Proven hands-on experience with at least one enterprise MDM solution (Kandji, Jamf Pro, or Microsoft Intune) Experience with identity management and SSO: Google Workspace Admin, Okta, Azure AD/Entra ID, SAML/SCIM integrations Proficiency in scripting and automation (Bash, Python, or PowerShell) for IT workflow development Currently based in Limassol, Cyprus Strong proficiency in integrating AI tools into daily workflows to drive efficiency, quality, and innovation Job responsibilities Own the full device lifecycle: procurement, provisioning, compliance enforcement, and decommissioning across macOS and Windows fleets Administer and optimise the Kandji MDM platform including custom profiles, automated deployments, and compliance policies Design and manage identity lifecycle workflows integrating Google Workspace, SCIM provisioning, and SSO/SAML configurations Build and maintain automated provisioning/deprovisioning workflows using APIs, scripting, and integration platforms Lead infrastructure projects end-to-end: office build-outs, network deployments, access control systems, and cloud service integrations

AML Analyst | iGaming | Malta | €56K–€66K I’m hiring an experienced AML Analyst to join a growing iGaming company in St Julian’s, Malta. You’ll be working across: AML investigations Transaction monitoring CDD, EDD, source of funds and source of wealth reviews Sanctions and PEP screening Customer, payment and gaming activity analysis Salary: €38,500–€46,000 depending on experience Location: St Julian’s, Malta Industry: iGaming Start: Quick starters are strongly preferred The ideal candidate will have solid AML, KYC or financial crime experience, ideally within iGaming or another regulated environment. Interested or know someone suitable? Send me a message.

The Responsible Gaming Analyst is responsible for identifying and assessing customers who may be at risk of gambling-related harm, determining appropriate protections and monitoring outcomes. The role reviews behavioural, transactional and customer interaction data, applies risk-based decisions and coordinates required actions with Customer Support or other authorised customer-facing teams.   This role will support the establishment of effective Responsible Gaming processes, consistent interventions and a sustainable approach to customer protection. This is a hands-on operational role requiring sound judgement, attention to detail and the ability to make timely, evidence-based customer protection decisions.   Responsibilities: Identify and assess gambling risk. Determine and coordinate customer protections. Deliver effective and compliant responsible gaming operations. Support operational excellence and team capability.   Requirements: Proven experience in responsible gaming, customer risk, AML, graud or similar. Working knowledge of gambling harm indicators, customer vulnerability, affordability, self-exclusion and customer intervention principles. Ability to analyse interaction data and identify changes or patterns that may indicate increased risk. Ability to make customer protection decisions and document the rationale for those decisions.

The Customer Service Agent will be responsible for handling customer queries and support requests online, delivering a helpful, accurate, and compliant service experience across registration, KYC, deposits, withdrawals, gameplay, bonuses, complaints, and responsible gambling interactions.   This role is expected to work confidently across channels — including email and live chat. The role will work closely with the Customer Service Lead and, where relevant, CRM & Loyalty, Risk & Compliance, and Payments, to resolve customer queries efficiently while maintaining our client's service standards.   Responsibilities: Respond to customer queries across channels — including email and live chat — accurately, professionally, and within agreed service level targets Resolve queries across registration, KYC, deposits, withdrawals, gameplay, bonuses, and general account support Escalate complaints, responsible gambling concerns, and higher-risk cases to the appropriate team promptly and correctly Apply responsible gambling, AML, and data privacy protocols correctly in every customer interaction   Requirements: Experience in a customer service or customer support role, ideally within iGaming, digital entertainment, fintech, or another regulated digital business Strong written and verbal communication skills, with the ability to work confidently across multiple channels including email and live chat Understanding of, or willingness to be trained on, responsible gambling, KYC/AML, and complaints handling requirements

Customer Service Lead About the Role We are seeking an experienced Customer Service Lead to build and develop a customer support function for a growing online business.  This is an exciting opportunity for someone who enjoys creating processes from scratch while remaining hands-on during the early stages. Working closely with senior leadership and cross-functional teams, you will define the customer service strategy, establish best practices, implement scalable processes and technology, and build a high-performing team that delivers an outstanding customer experience. Key Responsibilities Design and lead the customer service function, including team structure, processes, and operating model. Recruit, coach, and develop a customer service team with a strong performance culture. Define service standards, SLAs, quality assurance processes, and escalation procedures. Oversee customer complaints and ensure compliance with regulatory requirements. Manage the resolution of customer and technical support issues in collaboration with internal teams. Monitor key service metrics such as response times, resolution rates, customer satisfaction, and quality scores. Implement and optimize customer service platforms, knowledge management tools, chat solutions, and automation. Work closely with CRM, Product, Payments, Technology, and Risk & Compliance teams to deliver a seamless customer journey. Use customer insights to drive continuous improvements across products, operations, and customer experience. Requirements Experience building and scaling a customer service or customer operations function. Background in iGaming, online gaming, fintech, digital entertainment, or another regulated industry. Strong understanding of regulated customer support, including KYC, responsible gambling, and complaint handling. Experience implementing customer service technologies and automation tools. Strong leadership, stakeholder management, and communication skills. Commercial mindset with a focus on customer retention, operational efficiency, and long-term growth. Ideal Candidate You are a hands-on leader who enjoys building teams and processes from the ground up. You combine strategic thinking with operational execution and have a proven ability to create scalable customer service functions that enhance both customer satisfaction and business performance.

About the Role We are seeking a Fraud Analyst to help protect our online platform from fraud, payment abuse, and financial risk.  You will investigate suspicious activity, review customer accounts and transactions, verify documentation, and support secure payment processes while ensuring a smooth customer experience. This is a hands-on role for someone with strong analytical skills, attention to detail, and experience working in a regulated online environment. Key Responsibilities Investigate fraud alerts, payment activity, withdrawals, KYC reviews, and suspicious customer behaviour. Analyse customer, payment, transaction, device, and account data to identify potential fraud. Investigate account takeover, identity fraud, payment fraud, chargebacks, bonus abuse, multi-accounting, and other prohibited activities. Approve, decline, or hold withdrawals and apply account restrictions within established guidelines. Prepare chargeback evidence and maintain accurate investigation records. Escalate complex fraud cases, AML concerns, or Responsible Gambling indicators when appropriate. Monitor fraud trends and recommend improvements to controls, processes, automation, and fraud detection tools. Work closely with Payments, Compliance, Customer Support, Product, Technology, and Risk teams to strengthen fraud prevention and improve customer outcomes. Requirements Experience in fraud prevention, payments, KYC, risk operations, or a similar role within a regulated digital business. Good understanding of online fraud risks, payment fraud, identity verification, chargebacks, and customer due diligence. Strong analytical, investigative, and decision-making skills. Experience reviewing customer documentation and transaction data. Excellent attention to detail and the ability to manage multiple priorities. Strong communication and stakeholder management skills. Experience in iGaming, fintech, e-commerce, online gaming, or financial services is preferred. Relevant fraud, financial crime, or compliance certifications are a plus. Ideal Candidate You are an analytical problem-solver with experience identifying and preventing online fraud while balancing risk management with a positive customer experience. You enjoy working in a fast-paced environment and continuously look for ways to improve fraud controls, operational efficiency, and customer protection.

Technical Delivery Manager – iGaming (B2C) 3-month consulting engagement, with potential to convert to a full-time role An exciting opportunity has arisen for an experienced Technical Delivery Manager to own software delivery for a Tier-1 B2C iGaming launch. The successful candidate will lead a 20+ team  translating the product roadmap into a coordinated, production-ready technical delivery plan. This is a hands-on technical leadership role — not a pure project management or Scrum position. Key Responsibilities Own delivery performance and operating rhythm of a 20+ team  Ensure all code, architecture and technical documentation are securely maintained as company-controlled IP, with full transferability and continuity Translate product, commercial and regulatory roadmaps into integrated technical plans across web, mobile, platform and data Set delivery standards across architecture, documentation, quality, test automation and release management Own the consolidated technical roadmap across PAM, sportsbook, casino, game aggregation and other third-party suppliers Manage supplier APIs, environments, SLAs, certification dependencies and integration issue resolution Drive use of AI and automation to improve engineering throughput, testing, documentation and delivery governance Candidate Profile Essential 5+ years in a technical leadership role Proven delivery of customer-facing B2C products in regulated, high-availability or high-traffic environments Experience leading a multidisciplinary nearshore/offshore team of 20+ Proven ownership of complex third-party integrations and supplier roadmaps Practical experience applying AI/automation to engineering and delivery workflows Strong stakeholder and vendor management skills Fluent written and spoken English Desirable Background in iGaming, sports betting, online casino, fintech, payments or another regulated B2C sector Experience integrating PAM, sportsbook, casino/aggregation, payments, CRM or analytics platforms Multi-market launch experience Experience running high-volume, 24/7 platforms through launch and early-life support

Our client is a well-established online gaming operator with a growing presence in the regulated iGaming space. As they continue to build out their Customer Risk Operations capability, they're looking for an experienced Responsible Gaming Team Manager to lead their RG operations function from their Malta office. This is a hands-on leadership role for someone who wants to be part of shaping a function from the ground up — leading a team of up to 12 while staying close to the case work, the process design, and the day-to-day decisions that protect customers and the business. The Role Reporting to the Head of Customer Risk & Governance, you'll lead the day-to-day Responsible Gaming Operations function, ensuring customers are identified, supported and protected through effective interactions that meet regulatory obligations, company policy and good practice. You'll drive operational excellence and continuous improvement, and provide meaningful insight into how well RG controls are working — all while staying actively involved in investigations, operational decisions and process design as the function matures. What You'll Be Doing Building and continuously improving RG processes, operational controls and ways of working Overseeing timely, high-quality handling of RG cases, including affordability, vulnerability and behavioural assessments Escalating and resolving complex or high-risk cases, and ensuring consistent application of RG controls Monitoring performance against KPIs, SLAs and quality standards, and driving corrective action where needed Identifying opportunities for process improvement and automation to reduce manual effort Leading workforce planning, resourcing and scheduling across the team Recruiting, coaching and developing a team of up to 12 Responsible Gaming Analysts Supporting regulatory audits, internal reviews, and the rollout of new regulatory requirements, products and markets Partnering closely with MLRO, Compliance, Legal, AML, Fraud, Payments, Product and Data Analytics teams What We're Looking For Proven leadership experience within Responsible Gaming, AML, Fraud, Customer Risk or a similar operational environment Strong knowledge of Responsible Gaming principles and regulatory expectations Experience managing customer interaction teams, with a track record of coaching and developing operational staff Experience assessing customer affordability, vulnerability and gaming behaviour, and making protection decisions using a risk-based approach Experience implementing operational processes within a regulated environment Strong stakeholder management, and confident written and verbal communication Sound judgement and the ability to make decisions under pressure Nice to have: a formal leadership qualification, Responsible Gaming certifications, and prior experience in online gaming or financial services. Why Apply This is a rare opportunity to help shape the future Responsible Gaming operating model for a business actively investing in its Customer Risk capability — with genuine scope to influence process, tooling and strategy rather than just inherit an existing setup. Full package details (salary, benefits and relocation support) are available on application.