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Dutch Customer Service Agent
Location: Malta(Hybrid)
Salary: €28,000 per year
About the Role
Join a leading online casino team as a Dutch Customer Service Agent, where you’ll support players and deliver a great customer experience. You’ll handle queries across multiple channels and help ensure a smooth and enjoyable player journey. No iGaming experience is needed, full training is provided.
Responsibilities
Support customers via chat, phone, and email in Dutch
Resolve issues, handle disputes, and escalate when needed
Assist players with technical questions and troubleshooting
Explain game rules, features, and promotions
Collaborate with internal teams to ensure a seamless experience
Stay up to date with products, promotions, and industry updates
What We’re Looking For
Native-level Dutch and strong English skills
Willingness to work shifts, including weekends
Strong communication and customer service skills
Professional, empathetic, and player-focused mindset
Ability to multitask in a fast-paced environment
What’s On Offer
Competitive salary (€28,000 + night shift allowance)
5% monthly pension contribution to be paid with salary
€1,000 annual wellness allowance
Relocation support
Hybrid working (after probation) + remote work abroad option
Birthday leave + additional anniversary leave
Training, career growth, and a supportive team environment
Team events, Friday drinks, and free parking
Our client is looking for a Sportsbook CRM specialist to be based in their Madrid office. You will have native Spanish and fluent English and a understanding of how to execute and optimise sports campaigns for the Spanish market primarily.
You ideally will have Salesforce experience and be passionate about all things sport related. You understand player behaviour and preferences in the Spanish market.
If this sounds like you then please get in touch
Risk and Fraud Analyst
Location: Malta
Salary: €38,000
Schedule: Monday to Friday (occasional weekend support)
Overview
We are looking for a Risk and Fraud Analyst to join a fast-paced B2C iGaming environment. This role focuses on real-time monitoring of player activity, identifying suspicious behaviour, and preventing bonus abuse and multi-accounting rather than deep payment investigations or banking-style fraud work.
You will work closely with Customer Support and Risk to review accounts, apply restrictions where needed, and make quick, practical decisions that protect the platform while maintaining a smooth player experience.
Key Responsibilities
Monitor player activity across the casino and sportsbook to identify irregular patterns, bonus abuse, multi-accounting, and affiliate fraud
Conduct KYC checks and follow up on verification requirements in line with market standards
Apply account limits, restrictions, and closures based on risk indicators
Review deposits and withdrawals from a risk perspective, escalating only where necessary (this is not a payments operations role)
Analyse gameplay behaviour such as betting patterns, frequency, and game usage to detect manipulation or advantage play
Respond to live alerts and operational risk triggers in a timely manner
Collaborate daily with Customer Support on account reviews and transaction queries
Maintain clear internal records of actions taken and support ongoing risk reporting
An ideal candidate brings
Multiple years of experience in Customer Support within iGaming, with hands-on exposure to fraud/risk tasks
Strong understanding of bonus abuse, multi-accounting, and player behaviour analysis
Comfortable working at a pace, handling volume, and making quick account-level decisions
Experience in smaller or mid-sized operators is preferred
Practical KYC knowledge and familiarity with common fraud tools
Fluent English required; French and Portuguese are a plus
Strong Excel and general data handling skills
Nice to Have
Exposure to both casino and sportsbook environments
Experience with affiliate fraud or gameplay-specific abuse cases (e.g. advantage play patterns)
Our client is looking for a Casino Streamer/Influencer Manager (Fully Remote)
If you live and breathe creator partnerships, then I want to talk to you. I am looking for a Streamer/Influencer Manager to scale my clients creator network, player base and acquisition efforts. This is an opportunity for a high performing and enthusiastic individual to shape the next chapter of the company as it pioneers the gaming industry.
What You’ll Do:
Scale Acquisition: Strengthen the pipeline of streamer and acquisition efforts month on month. Find scale to reach the growth targets.
Increase Partnerships: Source, engage and onboard streamers across multiple regions.
Deal Maker: Secure new streamers and be the deal owner ensuring they achieve the goals of the engagement.
Drive Performance: Track and review the performance of our creators and crack the code behind obtaining return on investment.
If you live and breath how to optimise streamer relationships and influencer partnerships then please get in touch.
About the role:
This position is focused on leading and executing fully integrated marketing initiatives for an iGaming project operating in Mexico. Based onsite in Mexico City, the role requires a well-rounded marketer who can combine strategic thinking with hands-on execution. The person in this role will oversee the full marketing journey, from market analysis and channel selection to local activations and performance tracking. Acting as a key local representative, they will build strong relationships with partners and providers while ensuring that all marketing activities deliver measurable results and align with market dynamics.
Main Responsibilities:
Develop and execute 360° marketing strategies across online and offline channels, ensuring compliance with iGaming regulations.
Plan and implement local campaigns, including events, sponsorships, promotions, and partnerships with venues such as restaurants, bars, and entertainment locations.
Select and manage the most effective mix of marketing channels to reach target audiences.
Oversee the entire marketing funnel, from user acquisition to retention and loyalty initiatives.
Build and manage relationships with local media, agencies, and communication platforms (e.g., SMS, radio, outdoor advertising).
Negotiate and assess partnerships to ensure strong return on investment.
Conduct audience research, segmentation, and behavioral analysis; run surveys and focus groups to test messaging and campaign approaches.
Define KPIs, monitor performance, and optimize campaigns based on data insights.
Coordinate internal teams and external partners to ensure smooth execution of marketing activities.
Maintain a structured roadmap and actively manage day-to-day marketing operations.
Desired experience:
Minimum of 4 years in marketing roles, ideally within iGaming, betting, or entertainment (industry experience is a strong advantage but not strictly mandatory).
Proven experience delivering integrated campaigns across digital and offline channels.
Strong knowledge of the Mexican market, including media landscape and consumer behavior.
Experience in partnerships, local activations, and event marketing.
Solid analytical skills with experience tracking KPIs and optimizing campaign performance.
Strong organizational and project management abilities.
Native-level Spanish and advanced English (C1) required.
Strong communication, negotiation, and relationship-building skills (highly valued).
Senior Customer Support Specialist (Finnish Speaking)
Form part of a fast-growing international iGaming business
Step into a senior, leadership-track CS role with real impact
Location: Malta (St. Julian’s) - Relocation Provided.
Workplace: Hybrid
Salary: Up to €30k + Bonus
Your Role:
Deliver high-quality support to players via live chat, email, and calls, handling both standard and more complex queries with confidence
Take ownership of escalations, ensuring issues are resolved efficiently and in line with internal standards
Review KYC documentation and process withdrawals, maintaining accuracy and compliance with regulatory requirements
Support fraud detection and account monitoring through detailed customer and transaction reviews
Act as a senior presence within the team, stepping in during peak periods or critical situations
Contribute to team performance by supporting coaching, onboarding, and knowledge sharing across the department
Assist Team Leads with tracking KPIs such as CSAT, response times, and ticket volumes
Collaborate cross-functionally with product, payments, and compliance teams to improve processes and customer experience
Take ownership of specific markets, features, or workflows, becoming a go-to person within the team
What You Bring:
2+ years of experience in online customer support within iGaming or a similar fast-paced environment
Strong understanding of KYC, payments, and customer risk/fraud fundamentals
High emotional intelligence with a natural leadership mindset
Data-driven approach with awareness of how performance impacts wider business outcomes
Fluent English and Finnish
Ability to multitask, prioritise, and perform under pressure
Comfortable working shifts, including potential night shifts
Interest in sports and/or casino products is a plus
Curiosity around tools and technology (including AI) to improve efficiency
What’s in It for You?
Salary up to €30K + Bonus
Quarterly team events and weekly company socials
Hybrid work setup with home-office allowance
Work remotely from anywhere yearly benefit
Wellbeing allowance
Private health insurance with dental coverage
Senior Customer Support Specialist (Swedish Speaking)
Form part of a fast-growing international iGaming business
Step into a senior, leadership-track CS role with real impact
Location: Malta (St. Julian’s) -
Workplace: Hybrid
Salary: Up to €30k + Bonus + Relocation to Malta package
Your Role:
Deliver high-quality support to players via live chat, email, and calls, handling both standard and more complex queries with confidence
Take ownership of escalations, ensuring issues are resolved efficiently and in line with internal standards
Review KYC documentation and process withdrawals, maintaining accuracy and compliance with regulatory requirements
Support fraud detection and account monitoring through detailed customer and transaction reviews
Act as a senior presence within the team, stepping in during peak periods or critical situations
Contribute to team performance by supporting coaching, onboarding, and knowledge sharing across the department
Assist Team Leads with tracking KPIs such as CSAT, response times, and ticket volumes
Collaborate cross-functionally with product, payments, and compliance teams to improve processes and customer experience
Take ownership of specific markets, features, or workflows, becoming a go-to person within the team
What You Bring:
2+ years of experience in online customer support within iGaming or a similar fast-paced environment
Strong understanding of KYC, payments, and customer risk/fraud fundamentals
High emotional intelligence with a natural leadership mindset
Data-driven approach with awareness of how performance impacts wider business outcomes
Fluent English and Swedish
Ability to multitask, prioritise, and perform under pressure
Comfortable working shifts, including potential night shifts
Interest in sports and/or casino products is a plus
Curiosity around tools and technology (including AI) to improve efficiency
What’s in It for You?
Salary up to €30K + Bonus
Quarterly team events and weekly company socials
Hybrid work setup with home-office allowance
Work remotely from anywhere yearly benefit
Wellbeing allowance
Private health insurance with dental coverage
One of my client is looking for a Senior frontend developer role able to join their offices in London or New Castle (UK).
They build world class apps, middleware and digital products in the global lottery, betting, and gaming space.
Important:
The role is hybrid, 1 day per week at the office is mandatory.
Main Responsibilities:
- Design, build, and maintain high-quality applications across web, mobile, and backend environments depending on project needs.
- Take ownership of technical design and delivery for medium to high complexity features and systems.
- Translate complex requirements into scalable, maintainable solutions.
- Act as a subject matter expert in a primary discipline while contributing across other parts of the stack when needed.
- Collaborate closely with cross-functional teams including product, QA, and design.
- Drive improvements in engineering standards, tools, and processes.
- Identify and reduce technical debt while supporting system modernisation efforts.
- Ensure strong performance, scalability, security, and reliability across platforms.
- Lead or contribute to technical initiatives spanning multiple systems.
- Mentor team members and support knowledge sharing and hiring activities.
- Implement testing, monitoring, and observability best practices.
- Contribute to secure development practices and compliance requirements where applicable.
Desired experience:
- Proven experience in a senior engineering role with ownership of complex systems.
- Strong expertise in front-end technologies (JavaScript/TypeScript frameworks) or another core area such as React
- Ability to work beyond a single specialization (T-shaped skillset) — preferred but not strictly mandatory.
- Experience integrating front-end applications with APIs and backend services.
- Solid understanding of distributed systems and cloud environments (AWS preferred).
- Familiarity with CI/CD pipelines, automated testing, and modern delivery practices.
- Experience with performance optimisation, debugging, and observability tools.
- Exposure to legacy systems and modernisation projects is advantageous.
- Knowledge of secure coding practices and common security standards.
- Experience mentoring engineers or influencing technical decisions is beneficial but not mandatory.
Junior Marketing Executive | Peru
About the Opportunity
My client, a fast-growing international iGaming entertainment group, is seeking a Junior Marketing Executive in Peru to support the expansion of one of its key brands.
This is an excellent opportunity for a highly organized and proactive professional to gain hands-on experience in brand development, campaign execution, and marketing operations in a dynamic, fast-paced industry.
You’ll work closely with internal teams, media partners, and agencies to ensure campaigns are delivered accurately, on time, and aligned with strategic goals, while contributing to the brand’s growth in the Peruvian market.
Ideal for someone who thrives on data, organization, and marketing execution, and is eager to grow their career in a global digital entertainment environment.
Key Responsibilities
Track and monitor the execution of marketing campaigns and brand initiatives, maintaining updated timelines, action plans, and status reports to ensure activities are delivered on time and aligned with campaign objectives.
Prepare weekly and monthly performance reports, consolidating campaign, media, and content data, and supporting the creation of executive summaries and internal presentations with clear insights and accurate information.
Monitor TV and offline media campaigns to ensure correct spot delivery, frequency, and geographic coverage, validating post-buy reports and delivery confirmations from broadcasters and agencies.
Coordinate with external agencies and vendors to ensure campaign deliverables, creative assets, and materials are executed according to plan and within established deadlines.
Organize and centralize marketing briefs, creative assets, presentations, and key documentation to ensure campaign information remains structured, accurate, and accessible across teams.
Review advertising materials prior to publication to ensure alignment with brand guidelines, messaging, and campaign objectives, while supporting the management of campaign and content calendars.
Support compliance by ensuring marketing activities and media placements follow local regulations and advertising standards in Peru, while conducting competitor monitoring and market trend analysis.
What We Are Looking For
Native Spanish speaker with advanced English proficiency.
Bachelor’s degree in Marketing, Communications, Business Administration, Advertising, or a related field.
1–3 years of experience in marketing, brand, or media-related roles.
Basic knowledge of digital marketing, branding principles, and social media platforms.
Familiarity with paid media concepts such as CPM, CTR, Reach, and TRPs.
Strong proficiency in Excel / Google Sheets (filters, tables, basic formulas).
Experience preparing reports using PowerPoint / Google Slides.
Strong organizational skills and attention to detail.
Structured and process-oriented mindset.
Ability to manage deadlines and multiple priorities in a dynamic environment.
Strong communication skills and a collaborative, team-oriented approach.
Proactive, reliable professional with strong execution capabilities.
What’s in it for You
Opportunity to join a global iGaming and digital entertainment organization.
Exposure to high-impact marketing campaigns across multiple channels.
A collaborative and international working environment.
Competitive salary package.
Excellent opportunity for professional growth and career development within a fast-growing industry.
Casual and flexible work culture.
We're looking for a BI Analyst who already knows this industry. You've come up through an operator's data team or another affiliate. You know what NDC, NGR, and retention curves mean in practice. And you're ready for a role where you can do more than service requests.
What You'll Be Doing
Turning data into decisions. You'll work directly with our data engineers on a Microsoft Fabric / Azure stack, pulling insight from affiliate, CRM, and web data that actually shapes how we spend, where we focus, and what we build next.
Owning the numbers that matter. Player behaviour, channel performance, operator programme economics, content effectiveness — you'll know this data better than anyone, and you'll be the person the business turns to when it needs to understand what's happening and why.
Building the reporting layer. You'll design and maintain dashboards and reports that people actually use — clear, accurate, and built for the decisions they're supporting, not for the sake of looking good.
Working on AI tooling. We're building proprietary AI capability into how we acquire and understand audiences. You'll work with product and engineering to develop and interrogate that tooling — finding efficiencies and surfacing insights that wouldn't be visible any other way.
Keeping the data honest. You'll own data quality across reporting — tracing discrepancies, maintaining consistency, and making sure the numbers we act on are numbers we can trust.
Being genuinely useful to the business. Marketing, Commercial, Operations — you'll work across all of them, translating what the data says into language and recommendations that land with people who aren't analysts.
What You Need
Industry experience — operator, affiliate, or adjacent. You understand how this business model works, not just how data works.
Strong SQL. Complex queries, not just lookups.
Hands-on experience with Power BI or equivalent, and comfort working within a cloud data stack (Azure / Fabric / Synapse / Data Factory or similar).
A track record of delivering insight that changed something — a decision, a strategy, a spend allocation.
Clear communication. You can write a slide or talk through findings with a commercial director without losing either of them.
The drive to work things out yourself. We'll give you the stack, the access, and the context — the curiosity has to be yours.
What Would Make You Stand Out
Python or R for statistical analysis or modelling.
Experience with marketing analytics tools — Google Analytics, GA4, attribution platforms.
Familiarity with A/B testing or predictive modelling in a commercial context.
Agile ways of working — Jira, Confluence, sprint cadences.
The Package
£50,000 base + bonus scheme
Hybrid working — remote Wednesdays and Fridays
25 days holiday
Vitality Private Healthcare (on completion of probation)
Milton Keynes parking permit (on completion of probation)