We're a global people business - the leading recruitment consultancy in iGaming, having placed over 10,000 candidates in casino and sports betting jobs worldwide.
Job Title: Algorithm Engineer – Recommendation Systems
About the Role:
We’re seeking a skilled Algorithm Engineer to develop next-generation recommendation systems for a high-traffic gaming platform. You’ll design algorithms that personalize content, boost engagement, and optimize conversion across feeds, search, channels, and in-game experiences.
Key Responsibilities:
Build and optimize recall, ranking, and re-ranking models for personalized recommendations.
Analyze user behavior, preferences, and content metadata to create robust user and content profiles.
Collaborate with product, engineering, and analytics teams to turn business requirements into scalable solutions.
Leverage large-scale real-time and offline data for modeling, similarity computations, and conversion analysis.
Explore multi-modal data (text, image, video) to enhance recommendation diversity and personalization.
Requirements:
Bachelor’s or higher in CS, Math, Statistics, or related field.
3+ years of experience in recommendation systems or algorithm development.
Strong grasp of collaborative filtering, embeddings, sequence modeling, and ranking strategies.
Solid analytical, problem-solving, and teamwork skills.
Experience with cloud AI platforms or recommendation engineering is a plus.
Why Join Us:
Work on cutting-edge recommendation tech for a growing gaming platform.
Collaborate with a passionate, cross-functional team.
Opportunity to experiment with multi-modal AI and state-of-the-art algorithms.
About the Role
A growing B2C iGaming company on Malta is on the lookout for a Finance Executive to join the team. You’ll assist with PSP reconciliations, cash flow monitoring, and banking relationships, while still getting hands-on with day-to-day accounting operations and supporting the Head of Finance.
What You’ll Do
Perform PSP reconciliations
Support day-to-day accounting and payment flows
Contribute to month-end management accounts
Contribute to the monitoring of company cashflow,
Assist with external audits and provide required reports, as required
What they're Looking For
B2C gaming industry experience
Experience with PSP reconciliations
A qualified accountant (or in the final stages)
What's in it for you ?
Hybrid work culture for flexibility and in-office collaboration
Diverse and inclusive teams
Health insurance and gym access
Monthly commute allowance of 100 EUR
A day off for volunteer work
A leading B2B provider is redefining service excellence and delivering high-quality experiences to millions of users worldwide. With a workforce of more than 10,000 skilled professionals, the company continues to expand its global footprint, operating from hubs across Europe, Asia, North America, and the Middle East.
The team is committed to creating meaningful growth opportunities, investing in talent at every level, and building strong partnerships that support long-term success. Collaboration, ambition, and a shared drive for innovation sit at the heart of the culture, as employees work together to shape the future of the industry.
Role:
As the Content Manager – Social & Community, you will serve as the central voice of the brand across digital channels. You’ll be responsible for developing and executing a cohesive content strategy for both B2B and B2C audiences, shaping the brand’s online presence through creative storytelling, data-driven insights, and active community engagement. This role suits someone who combines strategic thinking with hands-on creativity and thrives in dynamic, fast-paced environments.
Responsibilities:
Develop and deliver a comprehensive social and community content strategy aligned with brand goals and audience needs.
Create engaging, high-quality content—including posts, short-form videos, graphics, and multimedia assets—tailored to individual platforms.
Oversee the content calendar, ensuring consistent, timely, and on-brand output.
Build, maintain, and moderate active online communities by responding to messages, fostering conversations, and driving positive engagement.
Monitor social channels and forums to track sentiment, identify trends, and gather insights about the brand, industry developments, and competitors.
Plan and execute social media campaigns, promotions, and initiatives designed to grow reach, strengthen engagement, and build brand loyalty.
Analyse performance metrics using various social and analytics tools, providing clear reports and recommendations to optimise future strategies.
Manage the company’s social media platforms and tools, ensuring smooth operation, proper access, and effective communication with platform providers.
Stay up to date with emerging social trends, technologies, and best practices to continually elevate the brand’s online presence.
Collaborate with marketing, creative, and cross-functional teams to maintain cohesive messaging across all channels.
Experience:
Proven experience in content management, social media strategy, or community management.
Strong understanding of major social platforms (e.g., Facebook, Instagram, X/Twitter, LinkedIn, TikTok) and their best practices.
Excellent written and verbal communication skills, with strong attention to detail and creative thinking.
Proficiency with social media tools and analytics platforms (e.g., Sprinklr, Hootsuite, Sprout Social, Buffer, Google Analytics)
Experience with design, video editing, or multimedia tools is an advantage.
A passion for community-building, audience engagement, and elevating brand advocacy.
Solid analytical and reporting skills, with the ability to translate data into actionable insights.
A collaborative mindset and strong interpersonal skills for working effectively across teams.
Pentasia is actively looking for Game Hosts/Presenters (Relocation to Armenia)!
The Company:
Our client is currently seeking enthusiastic, motivated, and dynamic individuals to join their team as Game Hosts/Presenters in the Sales and Business Development department, on-site in Armenia. In this role, you will be responsible for overseeing and facilitating various games while maintaining a high level of professionalism and ensuring exceptional customer service.
If you enjoy engaging with people and thrive in a camera-friendly environment, then this exciting opportunity is tailor-made for you!
Responsibilities:
Conduct games in accordance with established procedures, ensuring a smooth and enjoyable experience for participants (don't worry, you will receive complete training for the role!)
Engage with players through verbal interaction in the game chat, providing guidance and support as needed.
Demonstrate honesty and accuracy in all aspects of game presentation.
Attend mandatory meetings and training sessions as required.
Adhere to designated work schedules and dress code standards.
Always uphold the highest professional standards.
Required Qualifications:
Fluent in spoken and written Portuguese and English.
Strong sense of responsibility and attention to detail.
Presentable appearance and grooming.
Passion for delivering exceptional customer service.
Willingness to work flexible hours, including night shifts, weekends, and public holidays.
Benefits and offer:
Salary NET $1,000 + incentives.
Relocation with Visa assistance.
Performance-based bonuses.
Company accommodation.
Medical insurance coverage.
Access to free language courses.
Teambuilding activities and corporate events.
Complimentary tea, coffee, and refreshments.
Flexible working schedule.
Free parking facilities.
Privilege card for additional perks.
Corporate gym access.
Customer Service – Swedish Speaking
Pentasia is actively looking for Customer Service Swedish Speaking
The Company:
Our client is seeking customer-focused, proactive, and detail-oriented individuals to join their Customer Service team in Malta (hybrid). In this role, you will support customers across multiple channels while ensuring a high standard of service and compliance within the iGaming environment.
If you enjoy helping people, solving problems, and working in a dynamic setting, this opportunity is an excellent fit.
Responsibilities:
Support customers via calls, live chat, and email
Manage and resolve more complex customer queries
Approve withdrawals and process KYC documentation
Perform security checks to safeguard customers and the business
Follow internal processes, shift schedules, and quality standards
Handle relevant ad hoc tasks as required
Required Qualifications:
Fluent Swedish, written and spoken (additional Nordic languages are a plus)
Strong multitasking and problem-solving abilities
Comfortable working shifts, including occasional night shifts
Interest in using AI tools for workflow efficiency
Customer service experience is an advantage
Benefits and Offer:
Annual salary: €26,000
Bonus scheme
Hybrid working model
One-time home office setup allowance
Working remotely from abroad policy
Private health insurance and well-being allowance
Customer Service Agent (Finnish-Speaking) – Malta
We’re looking for a friendly and proactive Finnish speaker to join our customer service team in Malta. In this role, you’ll support online gaming customers through calls, chat, and email—helping with account questions, payments, security checks, and general problem-solving. Every day is different, and you’ll quickly become an expert in our products.
Location: Malta (Hybrid)
Salary: €26,000 per year + bonus
What We’re Looking For
Fluent Finnish (spoken and written)
Strong multitasking and problem-solving skills
Comfortable working shifts, including some nights
Interest in using AI tools to boost efficiency
Customer service experience is a plus
Your Daily Tasks
Assist customers via phone, chat, and email
Handle complex cases independently
Approve withdrawals and process KYC documents
Perform security checks
Support with additional tasks when needed
What We Offer
Hybrid work setup
One-time home office setup bonus
Remote work from abroad policy
Private health insurance and wellbeing allowance
Business Development Manager - Europe
New Business focussed role - promoting a Sportsbook
3-4 years minimum Sportsbook sales experience
European based - Remote
Strong salary + commission
Russian language is a desired plus!
My client is a market leading sportsbook provider who are seeking their first hire in Europe to drive growth within this market. They are highly credible in their respected market and see now as the ideal time for expansion in Europe.
Providing a Sportsbook platform you will be responsible for acquiring new business in Europe and responsible for the full sales cycle.
The ideal candidate will have 3-4 years minimum Sportsbook Sales experience, and ideally speak fluent English & Russian. This is a great opportunity for someone looking to take their Sportsbook sales to the next heights!
Does this sound like you or someone you know?
Reach out: guy.derham@pentasia.com
Engineering Team Manager – iGaming Payment Platforms
Form part of an international iGaming organisation
Lead high-impact engineering teams across the payment platform
Drive technical strategy, scalability, and product excellence
? Hybrid in Stockholm
? Full-time, Permanent
? Salary: Circa 95k SEK/month (depending on experience)
A leading and well-established iGaming company is seeking an Engineering Team Manager to oversee technical strategy and execution across platform and payment domains. This is a senior leadership opportunity for someone who thrives in high-traffic, performance-critical environments and is passionate about building resilient systems, scalable architectures, and high-performing engineering teams.
This role combines hands-on technical competence with strategic leadership. You will shape technical direction, mentor engineering teams, and collaborate closely with product, compliance, and payment stakeholders to deliver best-in-class gaming experiences.
Your Role
Set the technical vision and engineering roadmap across multiple product and payment platform verticals
Lead, mentor, and scale engineering teams across backend, integration, frontend, and DevOps
Guide teams responsible for secure, stable, and compliant payment flows across markets and providers
Partner closely with senior product and business stakeholders to translate requirements into scalable, high-availability technical solutions
Drive excellence in code quality, architecture, test automation, and operational reliability
Establish engineering best practices across development, testing, deployment, and incident management
Build and maintain relationships with internal stakeholders and external payment partners
Promote a culture of accountability, ownership, continuous improvement, and technical innovation
Oversee hiring, capability development, and performance management for hybrid and distributed teams
What You Bring
8+ years of hands-on software engineering experience, including at least 2+ years in technical leadership or engineering management
Strong understanding of payment integrations, APIs, and transaction-processing systems (advantageous but not mandatory)
Proven ability to manage and scale engineering teams in complex, high-availability environments
Deep knowledge of modern engineering practices, including microservices, CI/CD, cloud infrastructure, and event-driven architecture (Kafka, Redis, or similar)
Experience working within agile, product-led organisations
Strong communication skills and ability to collaborate across technical and business domains
Structured, proactive mindset with a drive to simplify, optimise, and improve engineering processes
Background in iGaming, fintech, sports betting, or other high-throughput transaction systems is strongly preferred
Responsible Gaming Specialist (Swedish Speaking)
Location: Sliema, Malta
I’m hiring on behalf of a well-established iGaming company that’s expanding its Responsible Gaming team. We’re looking for a Swedish-speaking RG Specialist to join their Malta office. This is a great opportunity for someone who wants long-term career growth within a stable, international organisation.
Role Overview
In this role, you’ll be responsible for monitoring player activity, identifying potential risks, and ensuring players receive the right level of support. You will review accounts, analyse behavioural and transactional patterns, speak directly with customers when needed, and implement responsible gambling measures.
Key Responsibilities
Monitor player behaviour using internal tools
Conduct proactive and reactive account reviews
Assess risk levels based on activity and transactions
Contact players via phone, email, or chat
Recommend and apply RG measures (limits, exclusions, etc.)
Handle escalated or complex RG cases
Document interactions and prepare follow-up reports
Work with internal teams to improve processes and policies
Requirements
Native or fluent Swedish + strong English
Minimum 1 year of experience in Responsible Gaming, Risk, or Customer Support within iGaming
CS profiles with solid RG exposure are welcome!
Understanding of responsible gambling regulations
Strong communication skills and ability to handle sensitive situations
Detail-oriented and confident with documentation
Comfortable working shifts (including evenings/weekends)
What’s Offered
Salary €32k
Private health insurance
Wellbeing allowance
Weekly office breakfast
Regular social events
Relocation support (if needed)
Customer Service Team Lead (Swedish/Norwegian Speaking)
Salary: €32,000–€40,000 DOE + Bonus + Benefits
Location: Malta
We’re supporting a well-established, fast-growing iGaming operator in Malta in their search for a motivated Customer Service Team Lead (Swedish Speaking) to guide, develop and inspire a high-performing CS team.
Key Responsibilities:
• Build and hire a proactive, high-quality team with strong performance standards
• Coach, mentor, and upskill team members to drive continuous improvement
• Conduct regular quality reviews and 1:1 development meetings
• Collaborate closely with wider CS teams to ensure optimal scheduling and coverage
• Analyse and report on team performance daily, weekly and monthly
• Plan engaging team activities and events to maintain motivation
• Ensure strict adherence to AML, Fraud, Compliance and Responsible Gaming procedures
• Manage resources assertively to maintain efficiency and high service standards
• Uphold brand values and ensure all customer interactions reflect company culture
• Provide clear expectations, structured feedback and ongoing support
• Develop individual performance plans with measurable goals
What We’re Looking For:
• A natural leader with exceptional communication and interpersonal skills
• Strong background in Customer Experience, including email and live-chat support
• Solid understanding of sports betting, casino and the broader iGaming environment
• Experience or knowledge in payment processes is an advantage
• A proactive, solutions-focused team player who is seen as a “go-to” person
• High attention to detail, strong work ethic and confidence in sharing ideas
• Flexibility to work in a shift-based rotational environment
• Native-level Swedish/Norwegian