Player Support Representative – Remote | Digital | Crypto Location: Remote (North America) Compensation: $25-$30 USD/hour Schedule: 5 days per week Weekends: Required on a rotating basis About the Role Our client is seeking customer-focused Player Support Representatives to deliver exceptional support experiences through live chat. You'll serve as the primary point of contact for users, helping to resolve questions, troubleshoot issues, and ensure a positive customer experience. This is an excellent opportunity for candidates who are strong communicators, quick thinkers, and passionate about helping others. Industry experience is not required; training will be provided. Responsibilities Provide professional, timely support via live chat. Assist users with accounts, platform, and general support inquiries. Deliver personalized customer service and maintain a customer-first approach. Troubleshoot issues and identify effective solutions. Accurately document and escalate issues when necessary. Maintain a high standard of written communication and professionalism. What We're Looking For Excellent written communication skills with strong grammar. Customer service or support experience preferred. Strong problem-solving and critical-thinking abilities. Ability to multitask and manage multiple conversations. Comfortable working in a fast-paced remote environment. Adaptable, coachable, and eager to learn. Strong attention to detail and customer focus. Why Consider This Opportunity? Fully remote work environment Competitive hourly compensation High-growth company with career advancement opportunities Collaborative and supportive team culture Comprehensive training provided Opportunity to work in a rapidly evolving industry Interested candidates should have a passion for customer service, strong written communication skills, and a desire to grow within a fast-paced support organization.  

Payments Manager | New Jersey | iGaming Location: New Jersey (On-Site) Compensation: $70,000–$100,000/year (with potential flexibility based on experience) About the Opportunity Our client is a fast-growing digital entertainment company preparing to expand its regulated online gaming operations in New Jersey. We are seeking a hands-on Payments Manager to lead payment operations, fraud and risk controls, and oversight of automated reconciliation and reporting. What You'll Be Doing As Payments Manager, you will oversee day-to-day payment operations while strengthening fraud prevention, regulatory compliance, and transaction performance. You will collaborate closely with Finance, Compliance, Operations, Customer Support, Product, and IT. Overseeing customer withdrawals, refunds, manual transactions, bank wire deposits, and related approval processes Monitoring and optimizing automated and manual payment review processes for accuracy, efficiency, and regulatory compliance Partnering with Finance to oversee automated reconciliation, reporting, and daily payment requirements Analyzing transaction performance, chargebacks, fraud trends, and customer payment behavior to identify risks and improvement opportunities Configuring and refining fraud rules and payment checks to improve approval rates while minimizing losses Investigating customer activity, managing chargebacks, and gathering evidence through case resolution Coordinating with Compliance on AML reviews and required regulatory reporting Overseeing KYC workflows and ensuring customer verifications are completed accurately Collaborating with Product and IT to test and improve payment flows, automated controls, and fraud-detection tools Supporting customer-facing teams with complex payment inquiries and escalations Producing clear internal reporting on payment gateways, chargebacks, fraud, and key operational metrics Qualifications Bachelor's degree or equivalent relevant work experience 2+ years of experience in payments, fraud, AML, risk, or a related analytical role 1+ year of experience in iGaming Knowledge of payment operations, fraud controls, chargebacks, KYC, and regulated reporting Understanding of financial reconciliation and automated reconciliation and reporting processes Strong analytical, decision-making, organizational, and problem-solving skills Excellent written and verbal communication skills, with the ability to collaborate across teams and levels Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook Ability to work independently, learn quickly, and take ownership in a fast-paced environment Willingness to work nights, weekends, and holidays as business needs require New Jersey residency and work location required Ability to obtain and maintain all required New Jersey Division of Gaming Enforcement licenses and approvals Benefits 401(k) plan Medical, dental, and vision insurance Career development opportunities Exposure to a growing, technology-driven business in a regulated industry Opportunity to help shape payment operations during an important stage of growth

Customer Support Representative Location: New Jersey (On-Site) Compensation: $40,000–$60,000/year (commensurate with experience) About the Opportunity Our client is a fast-growing, international digital entertainment company operating within the regulated online gaming industry. We are seeking customer-focused professionals who are passionate about helping people, solving problems, and delivering exceptional service experiences. What You'll Be Doing As a Customer Support Representative, you will serve as the primary point of contact for customers, providing timely and professional assistance across multiple communication channels. Key responsibilities include: Responding to customer inquiries via live chat, email, and phone Investigating and resolving account-related questions and concerns Assisting customers with account verification, transactions, and general platform navigation Troubleshooting technical issues and escalating complex cases when necessary Delivering a high standard of customer service while meeting quality and productivity targets Accurately documenting customer interactions and case resolutions Working collaboratively with internal departments to ensure prompt issue resolution Promoting responsible customer engagement and adhering to regulatory requirements Qualifications New Jersey residency (required) Strong communication and customer service skills Problem-solving, organization, and multitasking skills Ability to work in a fast-paced environment Customer support experience across chat, email, or phone Gaming, fintech, payments, or regulated-industry experience (preferred) Bilingual proficiency (preferred) Benefits Medical insurance Career development opportunities Exposure to a global, technology-driven business Opportunity to build a long-term career in a rapidly growing industry